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911 Dispatcher Jobs in Decatur, GA (NOW HIRING)

CITY EXPRESS INC

Morning Dispatcher

Marietta, GA

$18/hr

Morning Dispatcher / Customer Service Representative City Express, Inc. - Marietta, GA City Express, Inc., a growing transportation and logistics company serving healthcare, commercial, and time ...

Carter Lumber

Dispatcher

Stockbridge, GA · On-site

As a Dispatcher, you will coordinate all aspects of the store deliveries and be responsible for the team of delivery drivers and the fleet of vehicles. The ability to embrace and promote team goals ...

PV Heating, Cooling, & Plumbing

Dispatcher

Atlanta, GA · On-site

PV Heating, Cooling & Plumbing is seeking a detail-oriented and customer-focused Dispatch Coordinator to join our growing team. In this role, you'll coordinate technician schedules, optimize routes ...

DILE Trucking LLC

Dispatcher

Atlanta, GA · On-site

The Dispatcher will coordinate and communicate and coordinate and short-haul (drayage) freight movements between ports, warehouses, and distribution centers. This role requires expertise in logistics ...

Empire Auto Parts, LLC

Dispatcher

Norcross, GA · On-site

$22/hr

The Dispatcher is a key link between the company and our customer base of collision repair shops in the region. The Dispatcher coordinates and manages the schedules and logistics of drivers to ensure ...

Carter Lumber

Dispatcher

Stockbridge, GA · On-site

As a Dispatcher, you will coordinate all aspects of the store deliveries and be responsible for the team of delivery drivers and the fleet of vehicles. The ability to embrace and promote team goals ...

New

CITY EXPRESS INC

Morning Dispatcher

Marietta, GA · On-site

$18/hr

Morning Dispatcher / Customer Service Representative City Express, Inc. - Marietta, GA City Express, Inc., a growing transportation and logistics company serving healthcare, commercial, and time ...

Empire Auto Parts

Dispatcher

Peachtree Corners, GA · On-site

$22/hr

The Dispatcher is a key link between the company and our customer base of collision repair shops in the region. The Dispatcher coordinates and manages the schedules and logistics of drivers to ensure ...

destinationone Consulting

Dispatcher

Atlanta, GA

Location: Various locations across Georgia Dispatchers coordinate emergency response efforts by communicating with emergency personnel and relaying vital information during crises. Key ...

GOFO INC

Dispatcher

Decatur, GA · On-site

Requirements - Fluency in both English and Mandarin is required. - Proven experience in dispatching or a related field is preferred. - Ability to analyze data and make informed decisions quickly ...

RaceTrac

Dispatcher

Atlanta, GA

The Transportation Dispatcher is responsible for ensuring the efficient delivery of fuel to RaceTrac and RaceWay stores. This individual works to ensure fuel is delivered to the store at an optimal ...

MARS Solutions Group

Dispatcher

Norcross, GA · On-site

Dispatcher Duration:03-04 Months with possibility of extension Location: Norcross, GA 30071 Shift hours: Sunday - Thursday; 02 pm to 10:30 pm Schedules and dispatches workers, equipment or service ...

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All Jobs911 Dispatcher Jobs911 Dispatcher Jobs in Decatur, GA

911 Dispatcher information

See Decatur, GA salary details

$15

$24

$39

How much do 911 dispatcher jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for 911 dispatcher in Decatur, GA is $24.91, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $28.65 per hour, depending on experience, location, and employer.

What skills and qualifications are needed to thrive as a 911 dispatcher?

To thrive as a 911 Dispatcher, you need excellent multitasking abilities, strong decision-making skills, and typically a high school diploma or equivalent, with specialized training in emergency communications. Familiarity with computer-aided dispatch (CAD) systems, radio equipment, and emergency protocols is crucial. Outstanding communication, emotional resilience, and the ability to remain calm under pressure are vital soft skills for this role. These skills ensure timely, accurate emergency response and effective coordination between callers and first responders, which is critical for public safety.

What does a 911 dispatcher do?

A 911 dispatcher takes emergency calls from the public and communicates with the proper authorities to dispatch the appropriate response personnel. In this role, your duties include finding out the nature of the emergency, getting the address from the caller, and sending the information to the relevant department. For example, if a call for a fire emergency comes in, you relay that information to the fire department and ensure that a fire crew responds to the scene. Similarly, if there is a medical emergency, you contact the EMTs who are in that geographic area. In smaller towns and rural areas, a dispatcher might work alone, while in larger cities, you often work in a larger team.

What are common challenges faced by 911 dispatchers, and how are they typically addressed?

911 Dispatchers often face high-pressure situations involving life-or-death emergencies, which can naturally lead to stress and emotional fatigue. Many dispatch centers address these challenges by providing comprehensive training, ongoing support, and access to counseling services. Team collaboration is essential, as dispatchers regularly debrief with supervisors and colleagues to process difficult calls and share best practices. Additionally, rotating shifts and scheduled breaks help ensure dispatchers maintain focus and resilience during demanding periods.

What is the difference between 911 Dispatcher vs Emergency Dispatcher?

Aspect911 DispatcherEmergency Dispatcher
CertificationsEmergency Medical Dispatch (EMD), CPR certification often requiredSimilar certifications, including EMD and CPR, are common
Work EnvironmentPublic safety agencies, emergency call centersPublic safety agencies, emergency call centers
Job RoleAnswering emergency calls, dispatching police, fire, EMSAnswering emergency calls, dispatching various emergency services
Industry UsageLaw enforcement, fire departments, EMSLaw enforcement, fire departments, EMS

Both 911 Dispatchers and Emergency Dispatchers handle emergency calls and dispatch services. The terms are often used interchangeably, but '911 Dispatcher' typically refers specifically to those working in 911 call centers, while 'Emergency Dispatcher' can be a broader term covering various emergency response roles. Certifications and work environments are similar, making them closely related roles within public safety agencies.

How do you become a 911 dispatcher?

To become a 911 dispatcher, candidates typically need a high school diploma or equivalent, complete a training program provided by the hiring agency, and pass background checks and assessments. Strong communication skills, the ability to remain calm under pressure, and familiarity with emergency call systems are essential for the role.

How long does it take to become a 911 dispatcher?

Becoming a 911 dispatcher typically requires completing a training program that lasts from a few weeks to several months, depending on the department's requirements. Candidates usually need to pass a background check, obtain emergency communication certifications, and develop skills in communication and multitasking before starting the job.

How to become a 911 dispatcher?

To become a 911 dispatcher, candidates typically need a high school diploma or equivalent, complete a dispatcher training program, and pass background checks and assessments. Some states or agencies may require certification or additional training in emergency communication or CPR. Strong communication skills, the ability to remain calm under pressure, and familiarity with radio and computer systems are essential for the role.

Is being a 911 dispatcher worth it?

911 dispatchers play a critical role in emergency response by quickly relaying information to first responders. The job often involves shift work, high-stress situations, and requires strong communication skills, but it can offer job stability and a sense of public service. Compensation varies by location and experience, and training typically includes certification in emergency communication procedures.

Is it hard to be hired as a 911 dispatcher?

Becoming a 911 dispatcher can be competitive, as it requires passing written exams, background checks, and often completing specialized training or certification. Candidates should have strong communication skills, the ability to handle stressful situations, and typically need to meet specific age and education requirements.
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911 Dispatcher jobs near you
Infographic showing various 911 Dispatcher job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 87% Full Time, 11% Part Time, and 1% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $51,805 per year, or $24.9 per hour.

Dispatcher

TE Certified Electrical, Plumbing, Heating & Cooling

Lawrenceville, GA

$18 - $23/hr

Full-time

Re-posted 21 days ago

Job description

Description

At TE Certified we build careers. As a trusted leader in HVAC, Plumbing, and Electrical services, we're known for exceptional craftsmanship and customer care. But what really sets us apart is our people.


We operate with integrity, work with purpose, and always put safety first. Our culture is built on kindness, respect, and work-life balance, because we believe a happy team delivers the best results. We invest in your growth, encourage innovation, and reward hard work with long-term stability and success.


If you're passionate, skilled, and ready to grow-we want you on our team.


In this position, you will play a critical role in ensuring exceptional customer service by efficiently scheduling and dispatching qualified technicians to service requests. You will also provide support to other dispatchers, fostering a collaborative and productive work environment. This is an in-office position in Lawrenceville, not a remote position.


Key Responsibilities

  • Receive and prioritize customer service requests for various home services
  • Schedule and dispatch qualified technicians based on skillset, availability, and job urgency
  • Communicate effectively with customers and technicians, ensuring clear and timely updates
  • Maintain accurate records of all dispatched jobs and customer interactions
  • Monitor technician performance and provide feedback for continuous improvement to their management
  • Identify and resolve potential scheduling conflicts
  • Train and mentor new dispatchers, fostering a positive and supportive team environment
  • Lead by example, demonstrating strong work ethic, problem-solving skills, and a commitment to customer satisfaction
  • Partner with our technicians and other support staff to ensure their success through a servant-minded dispatch approach

Requirements

  • Proven track record of consistency and reliability in previous roles
  • Excellent communication, interpersonal, and organizational skills
  • Ability to work independently and as part of a team
  • Strong analytical and problem-solving skills
  • Ability to prioritize multiple tasks and work effectively under pressure
  • Proven leadership experience in a fast-paced environment
  • Must be a good person, ethical & of good morals
  • Valid driver's license and reliable transportation
  • Must reside within 30 miles of our Lawrenceville office

Preferred Qualifications

  • Experience in the home services industry
  • 2 years of experience working on a PC and Business Phone handling Basic admin duties/reporting
  • Proficient in Microsoft Office Suite and dispatching software, bonus points if you have Service Titan Experience!
  • Proven track record of exceeding customer service expectations

A Little About Us

TE Certified Electricians, Heating & Cooling is a fast-growing, award-winning residential service provider. Awards include Angie's List Super Service Award, A+ BBB, Kudzu Best of Award, EBSCO Research best pick, and 5 Star Rated by Home Services. We have achieved these awards by providing exceptional value to our customers through superior customer service, top-notch craftsmanship, honesty, loyalty, and integrity. More importantly, we achieve this by making sure our people are taken care of and happy to come to work every day. Come interview with us! Allow us to show you how great TE is!


TE Certified is an equal opportunity employer and a drug-free workplace.

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