911 Dispatch Manager Jobs (NOW HIRING)

Salary : $61,588.80 - $86,278.40 Annually
Location : Justice Center, 401 Carver Rd., Mankato, MN
Job Type: Full Time
Job Number: 2025-00062
Department: Sheriff's Office
Division: Dispatch
Opening Date: 08/12/2025
DESCRIPTION
Under the direct supervision of the Communications Center Administrator, the 911 Telecommunicator supports the mission of the Blue Earth County Sheriff's Office by providing quality services that promote and protect the safety, security, and well-being of all the people in our community. This position is responsible for coordinating incoming 911 communications and other activities to support public safety personnel in the interest of public safety. The position will receive emergency and non-emergency 911 calls from the public and dispatch, monitor, and respond to public safety personnel.
DUTIES / RESPONSIBILITIES
ESSENTIAL FUNCTIONS:

1. Receives emergency and non-emergency 911 calls and texts. Performs multiple tasks simultaneously within critical time constraints and under pressure of emergency conditions. Responds to requests for service requiring law enforcement, medical, fire, and/or rescue services per established policies. Gathers and evaluates relevant information from all available sources to establish priorities as outlined in the standard operating procedure manual. Provides public service information including weather/road conditions and makes referrals to mental health resources and other public/governmental agencies as appropriate.
2. Dispatches appropriate personnel from fire, law enforcement, and ambulance services. Monitors and operates multiple ARMER radio talk groups and conventional radio channels. Receives and processes officer requests for various services and updates responding units regarding status, location, and pertinent information throughout the duration of an incident. Uses various systems to page emergency responders and conduct pager tests. Communicates with emergency responders and queries driver's licenses, license plates, and related searches.
3. Operates multiple computerized mapping systems. Assists responding units with directions to scenes and monitors the location of emergency response vehicles from law enforcement, fire departments and ambulance services.
4. Operates computer aided dispatch and records management system. Creates and enters necessary information into the dispatch system and keeps a log of radio traffic/telephone traffic. Enters and removes arrest warrants and looks up previous incidents.
5. Enters, modifies, cancels, and queries missing persons and stolen property through local, state, and national computer systems. Queries and interprets criminal histories. Enters, modifies, cancels, and queries various alerts including attempts to locate and Keep Our Police Safe (KOPS) alerts.
6. Operates and activates the community notification system and the Integrated Public Alert & Warning System (IPAWS) for emergency and non-emergency situations. Sends alerts to the public when in imminent danger or during emergencies that may affect the public's health, safety, or welfare.
7. Operates the Mobile Data Computer. Assists with troubleshooting computer system problems.
8. Operates internal and external security systems and alarms. Monitors various camera systems and monitors emergency man-down system. Controls door locks, gates, garage doors and monitors duress alarms throughout the Justice Center.
9. Provide caller with instructions for Cardiopulmonary Resuscitation (CPR) over the phone when needed.
10. Promotes a diverse, culturally competent, and respectful workplace.
11. Engages positively with both internal and external customers. Communicates and interacts effectively and respectfully with colleagues, supervisors, representatives from other organizations, and the public.
12. Performs the physical and mental demands of the position.
13. Attends work during regularly scheduled hours.

ADDITIONAL FUNCTIONS:

1. Provides credible testimony in court. Attends and testifies in criminal and civil court proceedings. Represents the interests of the county, state, and federal government. Makes a verbal account for observations, actions, and findings while performing official duties.
2. Trains and mentors new staff as requested.
3. Participates in professional staff development. Participates in training and education opportunities to maintain and improve proficiency. Attends and participates in professional organizations. Associates with employees and departments from other counties and states for collaboration.
4. Performs other related functions as apparent or assigned.

QUALIFICATIONS
MINIMUM QUALIFICATIONS:

• High School Diploma/GED

PREFERRED QUALIFICATIONS:

• Prior dispatch or customer service experience.
• Experience in Microsoft Office Suite or similar software.

CONDITIONS OF EMPLOYMENT:
Must comply with all federal and state laws and organizational and departmental policies and regulations.
Must successfully pass a background check.
Must complete pre-employment personnel evaluation profile assessment.
Must be able to type proficiently.
Must not have had local, state of Minnesota, or federal law enforcement database access revoked or suspended and must beable to obtain and maintain access authorizations to local, State of Minnesota, or Federal law enforcement databases necessary toperform the essential functions of the position.
Must complete MN BCA 2-day Basic Operator Training within 6 monthsof start date (in-person or virtual).
Must complete Telephone Cardiopulmonary Resuscitation (T-CPR)training/certifi cation prior to completion of training.
Must obtain and maintain all requirements for certifi cation as requiredby the State of Minnesota for 911 Telecommunicators.
Must adhere to data practices policies and standards regarding non-public data. Access to non-public data should be strictly limited to whatis necessary to fulfi ll job responsibilities. While accessing these data,the employee should take reasonable steps to prevent unauthorizedaccess by individuals without a work-related reason. Once the work-related purpose is complete, non-public data must be securely storedin accordance with county policies and Minnesota Statutes.
HOURS OF WORK
All hours of work are structured to meet call for service demands and the needs of the public served.
Full-Time
Involves a rotating shift, which under normal condition results in a 40-hour work week. Full Time Dispatchers bid for shifts by seniority. During training, new employees will be scheduled time on shifts and may be assigned to training outside of normal work hours that will be mandatory. Overtime, day, evening, overnight, weekend, and holiday hours are required.
Part-Time
Variable hours, typically at least 20 hours, but not to exceed 29 hours per week. Day, evening, night, holiday, and weekend hours will be required. Part-time personnel are scheduled for regular hours.
Benefits Overview
LELS - Dispatch
The County of Blue Earth provides a comprehensive, balanced, competitive total compensation package. The County's benefit programs address both the immediate needs that you and your family may have, such as medical coverage or dependent care assistance, and your long-term needs, such as retirement savings. Benefits begin upon date of hire.
The following outlines County offered total compensation benefits. This document provides an overview and does not offer all provisions, limitations, and exclusions. If there is a contradiction between this and the official plan documents and/or collective bargaining agreements, the plan documents will prevail.
Regular, Full-Time Employee
Wage/Salary Scale
Blue Earth County features a 12-Step Pay Plan. Our advertised salary ranges include all 12 Steps. A selected candidate will typically be offered Step 1 of the salary range. Additional salary considerations are subject to negotiation and dependent on skills and experience directly related to the position.
Vacation Leave
Vacation accruals, utilization, and payouts are detailed in the collective bargaining agreement and/or the employee handbook. An additional eight hours shall be paid in lieu of Christmas Eve, which must be used between January 1 and December 31 of each calendar year.
Blue Earth County Years of Service Bi-Weekly Accrual Rate
0 - 5 years - 3.85 hours
6 - 9 years - 4.77 hours
10 - 13 years - 5.69 hours
14 - 18 years - 6.62 hours
19 - 24 years - 7.54 hours
25 + years - 8.46 hours
Sick Leave
Employees accrue sick leave at a rate of eight (8) hours for each full month of service.
Paid Holidays
Blue Earth County recognizes 11 (88 hours) paid holidays in lieu of holidays.
Health Insurance
Employees may choose from 3-health insurance plans and either single or family coverage. Insurance Rates (Monthly) - Effective: July 1, 2025 - June 30, 2026
Plan 1: CMM $0 Deductible
Employee: Single - $137.19 / Family - $1,209.49Employer: Single - $1,234.66 / Family - $2,822.16
Total Cost: Single - $1,371.85 / Family - $4,031.65
Plan 2: CMM $300 Deductible
Employee: Single - $1.04 / Family - $809.38Employer: Single - $1,234.66/ Family - $2,882.16
Total Cost: Single - $1,235.70/ Family - $3,631.54
Plan 3: HDHP with HSA
Employee: Single - $0.00 / Family - $425.39Employer: Single - $965.00/ Family - $2,410.57
Total Cost: Single - $965.00 / Family - $2,835.96
Blue Earth County contributes to a health savings account (HSA) when the employee elects the HDHP. Single coverage HSA contributions equal $1,400, and family coverage HSA contributions equal $2,800.
Life Insurance
Life InsuranceEmployees are provided with Term-Life Insurance at no cost to them:

• $20,000 term-life/$20,000 accidental death & dismemberment (AD&D)
• After ten (10) years of continuous employment with Blue Earth County, the policy will increase to $35,000 term-life/$35,000 accidental death & dismemberment (AD&D)

Retirement
The County and the employee contribute to the Public Employees Retirement Association (PERA) based on a percentage of the employee wage:
General/Coordinated Plan
Employee: 6.5%
Employer: 7.5%
Voluntary Benefits Available

• AFLAC
• Dental Insurance
• Vision Insurance
• Nice Healthcare
• Long-Term Disability
• Flexible Spending Accounts (Medical and Dependent Care)
• Voluntary Life (Employee, Spouse, and Child(ren))
• Deferred Compensation (457b)
• Roth IRA
• 529 Educational Roth
• Minnesota Benefits Association (MBA)
• Savi Student Loan Benefit

01
The following supplemental information may be used as a scored evaluation of your knowledge, skills and experience. Be certain that the choices you make correspond to the information you have provided in your application. By completing this supplemental questionnaire you are attesting that the information you have provided is true and accurate. Any information provided may be reviewed by the hiring manager. Any misstatements or falsification of information will eliminate you from consideration or may result in dismissal. Do you understand and agree with this statement?

• Yes
• No

02
Which of the following best describes your level of education?

• High School Diploma/GED
• Some College
• Associates
• Bachelors
• Masters or Higher
• None of the above

03
Do you have prior dispatch or customer service experience? If yes, please select any that apply.

• Dispatch experience
• Customer service experience
• I do not have dispatch or customer service experience

04
Which of the following best describes how frequently you have had to handle multiple tasks simultaneously or multiple tasks your current role or previous position?

• Hourly
• Once a day
• Two times a week
• Once a week
• None of the above

05
Please select the software that you are PROFICIENT in using the current version:

• Microsoft Office Word
• Microsoft Office Excel
• Microsoft Outlook
• Computer Aided Dispatch System Software
• Mapping Software
• Mobile Data Computer Software
• Community Notification Software

06
If you selected Computer Aided Dispatch System software, Mapping Software, Mobile Data Computer Software, or Community Notification Software please indicate the specific program you have experience in using.
07
Which of the following best describes your computer experience/ability:

• No experience
• Limited - I am somewhat familiar with computers
• Moderate - I use a computer occasionally at home and/or at work
• Extensive - I use various computer programs as a significant portion of my job

08
Have you received your MNJIS/NCIC Terminal Operator Certification?

• Yes
• No

09
Have your access rights to MNJIS/NCIC terminals ever been revoked or suspended?

• Yes
• No

10
Have you tested to be a 911 Telecommunicator with Blue Earth County in the past two years?)

• Yes
• No

11
CONDITIONS OF EMPLOYMENT: Blue Earth County conducts a background check for a position within the Sheriff's Office. If selected as a finalist, are you willing to undergo a background investigation which may include, but not limited to: verification of employment and education records, identification verification, driver's license record and a criminal history?
12
Do you know of anything in your background that would preclude you from passing our background check for this position? Include here if you have been denied employment in a law enforcement/correctional setting based on findings of a background investigation. (See below the types of issues that will or ma...