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911 Dispatch Manager Jobs (NOW HIRING)

Securitas Technology

911 Dispatcher

Uniontown, OH · On-site

They are responsible for managing alarm events, verifying security information, notifying and ... Our job duty is similar to those of a 911 emergency dispatcher. We must be attentive and perform ...

City of Broken Arrow, OK

911 Dispatcher

Broken Arrow, OK · On-site

$23.57 - $25.92/hr

... Incident Management System, preferred. Training knowledge of Triage first aid, TRACIS, Vantage ... 911 Dispatcher position requires employees to work 12-hour shifts. Are you able to work a 12-hour ...

City of Broken Arrow

911 Dispatcher

Broken Arrow, OK · On-site

... Management System, preferred. Training knowledge of Triage first aid, TRACIS, Vantage Point Mapping, Sentinel 911, Harris Radios, Incident Command, Swift 911, emergency operations awareness for ...

Securitas Technology

911 Dispatcher

Uniontown, OH · On-site

They are responsible for managing alarm events, verifying security information, notifying and ... Our job duty is similar to those of a 911 emergency dispatcher. We must be attentive and perform ...

Securitas Technology

911 Dispatcher

Uniontown, OH · On-site

They are responsible for managing alarm events, verifying security information, notifying and ... Our job duty is similar to those of a 911 emergency dispatcher. We must be attentive and perform ...

City of New Albany, OH

Police Dispatcher

New Albany, OH · On-site

$63K - $80K/yr

Complete the following steps to become a 911 Dispatcher*: * Take the and choose to submit the ... Complete an initial interview with the Dispatch Manager. * A thorough background is conducted and ...

Securitas Technology

911 Dispatcher

Uniontown, OH

They are responsible for managing alarm events, verifying security information, notifying and ... Our job duty is similar to those of a 911 emergency dispatcher. We must be attentive and perform ...

IXP Corporation

911 Dispatcher

Danbury, CT

$25.01 - $30.45/hr

Provides Manager with input regarding policies and procedures pertaining to the operation of the ... Dispatch (NAED) Emergency Fire Dispatch (EFD) Certification through the National Academies of ...

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911 Dispatch Manager information

See salary details

$30K

$62.9K

$103.5K

How much do 911 dispatch manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for 911 dispatch manager in the United States is $62,888.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $71,500.00 per year, depending on experience, location, and employer.

What does a 911 dispatch manager do?

A 911 Dispatch Manager oversees the daily operations of a public safety answering point (PSAP), ensuring that emergency calls are answered promptly and dispatched efficiently to the appropriate emergency services. They are responsible for supervising dispatch staff, creating schedules, managing training, and implementing policies and procedures. Additionally, they may handle budget planning, monitor performance metrics, and coordinate with other emergency response agencies. Their goal is to maintain high standards of public safety communication and ensure effective emergency response in their community.

What are the key skills and qualifications needed to thrive as a 911 dispatch manager, and why are they important?

A 911 Dispatch Manager needs extensive knowledge of emergency dispatch operations, supervisory experience, and often an associate or bachelor's degree in public safety or a related field. Familiarity with computer-aided dispatch (CAD) systems, National Emergency Number Association (NENA) standards, and certifications like APCO or IAED are typically required. Strong leadership, crisis management, and effective communication skills help manage teams and coordinate emergency responses. These competencies ensure efficient, accurate emergency services and maintain public safety under pressure.

What are some of the primary challenges a 911 dispatch manager faces in overseeing emergency communication teams?

A 911 Dispatch Manager often encounters challenges such as managing high-stress situations, ensuring effective communication among team members, and maintaining staff performance during emergencies or peak call times. They must balance administrative duties, such as scheduling and compliance, with providing leadership and support to dispatchers who regularly handle traumatic situations. Additionally, implementing new technologies and coordinating with other emergency services requires strong organizational and interpersonal skills.

What is the difference between 911 Dispatch Manager vs 911 Dispatcher?

Aspect911 Dispatch Manager911 Dispatcher
CertificationsEmergency Medical Dispatch (EMD), CPR, and sometimes supervisory certificationsBasic dispatcher certifications, EMD often preferred
Work EnvironmentSupervisory role overseeing dispatch operations, administrative tasksFrontline role handling emergency calls and dispatching units
ResponsibilitiesManaging staff, coordinating emergency responses, ensuring protocol complianceAnswering emergency calls, providing pre-arrival instructions, dispatching responders

The 911 Dispatch Manager oversees the dispatch team and manages operations, while the 911 Dispatcher handles emergency calls directly. Both roles require similar certifications and work in the emergency communication environment, but the manager has supervisory and administrative duties, whereas the dispatcher focuses on call handling and dispatching responders.

More about 911 Dispatch Manager jobs

What cities are hiring for 911 Dispatch Manager jobs?

Cities with the most 911 Dispatch Manager job openings:

What states have the most 911 Dispatch Manager jobs?

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What are popular job titles related to 911 Dispatch Manager jobs?

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911 Dispatch Manager jobs near you
Infographic showing various 911 Dispatch Manager job openings in the United States as of September 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $62,888 per year, or $30.2 per hour.

911 Dispatcher

Meridian, MS • On-site

Lauderdale County Sheriff's Department
See more jobs at Lauderdale County Sheriff's Departmentexternal

$13.86 - $14.89/hr

Full-time

Medical, Retirement, PTO

Posted 11 days ago

Job description

Pay Rate: New hires with no prior experience are hired at $13.86/hr while training. If you work an overnight shift, you will earn an additional $0.30/hr. Once you have completed our in-house training your pay will increase to $14.89 for day shift and $15.19 for night shift. You are then eligible for an annual increase based on your performance, as well as an increase on your first anniversary, and every 3 years after that, for years of service.
Benefits: Lauderdale County provides both Sick and Vacation time for you. Sick time starts to accrue after you have been employed for 6 months and works out to 1 day off per month. Vacation time does not start until you have been employed for 1 year and accrues at the rate of 10 days off per year, or 2 weeks paid vacation. Your earned time will be noted on each pay stub.
Several types of Medical Insurance are available to you. Options and costs will be reviewed with you if you are hired.
As a county employee you will be required to participate in the State retirement program known as PERS. The County will send 9% of your earnings to your Retirement account. The County also remits an additional %, not only meeting but exceeding your contributions.
Positions and opportunities for growth: Our organizational structure has several opportunities for advancement. While you will be trained to be a Telecommunicator you could then work towards becoming a Shift Trainer, Shift Lead, Shift Supervisor, or perhaps one day the Communications Center Manager or 911 Director. Each either has an additional increase to your hourly pay or compensated using a whole different pay scale.
Shifts: Our only shifts are:
5:45a - 5:45p (days)
5:45p - 5:45a (nights)
This type of schedule offers (1) 36-hour work week and (1) 48-hour work week.
During training, you will first be placed with an available trainer. After you complete training the Communications Center Manager will work with you to place you on what will be your regular shift and schedule. Although we strive to place you on a shift that best suits your preference, we do not, however, guarantee any shift placement.
Part-Time Employment: We only hire part-time dispatchers who are already fully trained and have experience of working at our department. The part-time roles are as-needed, not guaranteed weekly hours. For example, a part-time dispatcher may be needed for 20 hours one week and no hours for the next several weeks. Because of this variability, we do not hire individuals for part- time who require any training or who need consistent hours. New dispatchers require a minimum 3-month training program, which consists of 36 mandatory hours one week and 48 mandatory hours the following week. This training provides only the basic skills needed to work safely. Becoming fully proficient in dispatching to qualify for part-time status takes significantly longer than the training period.

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