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911 Dispatch Manager Jobs (NOW HIRING)

City of Broken Arrow, OK

911 Dispatcher

Broken Arrow, OK · On-site

$23.57 - $25.92/hr

... Incident Management System, preferred. Training knowledge of Triage first aid, TRACIS, Vantage ... 911 Dispatcher position requires employees to work 12-hour shifts. Are you able to work a 12-hour ...

Blue Earth County, MN

911 Telecommunicator

Mankato, MN · On-site

$61K - $86K/yr

Operates computer aided dispatch and records management system. Creates and enters necessary ... No 10 Have you tested to be a 911 Telecommunicator with Blue Earth County in the past two years?

Person County Government

911 Telecommunicator

Roxboro, NC · On-site

$44K - $68K/yr

As a 911 Telecommunicator, you will be responsible for answering emergency calls, dispatching ... Management may assign additional functions related to the type of work of the class as necessary.

Securitas Technology

911 Dispatcher

Honolulu, HI

$18 - $20/hr

They are responsible for managing alarm events, verifying security information, notifying and ... Our job duty is similar to those of a 911 emergency dispatcher. We must be attentive and perform ...

Securitas Technology

911 Dispatcher

Uniontown, OH

$15 - $17/hr

They are responsible for managing alarm events, verifying security information, notifying and ... Our job duty is similar to those of a 911 emergency dispatcher. We must be attentive and perform ...

Blue Earth County

911 Telecommunicator

Mankato, MN · On-site

$61K - $86K/yr

Operates computer aided dispatch and records management system. Creates and enters necessary ... for 911 Telecommunicators. Must adhere to data practices policies and standards regarding non ...

Person County, NC

911 Telecommunicator

Roxboro, NC · On-site

$21.20 - $27.17/hr

Emergency Management - EMS, 911, Fire Division: Communications Opening Date: 06/09/2026 Closing ... As a 911 Telecommunicator, you will be responsible for answering emergency calls, dispatching ...

City of New Albany, OH

Police Dispatcher

New Albany, OH · On-site

$63K - $80K/yr

Complete the following steps to become a 911 Dispatcher*: * Take the and choose to submit the ... Complete an initial interview with the Dispatch Manager. * A thorough background is conducted and ...

City of Fairbanks, AK

FECC Manager

Fairbanks, AK · On-site

$45.65 - $55.79/hr

... Manager provides executive level leadership and strategic direction for the City's 24-hour ... The FECC supports all 911 call processing and dispatch services for law enforcement, fire, EMS ...

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911 Dispatch Manager information

See salary details

$30K

$62.9K

$103.5K

How much do 911 dispatch manager jobs pay per year?

As of Jun 21, 2026, the average yearly pay for 911 dispatch manager in the United States is $62,888.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $71,500.00 per year, depending on experience, location, and employer.

Why do 911 dispatchers quit?

911 dispatchers often leave the job due to high stress, emotional burnout, and irregular or long shifts that can impact work-life balance. The demanding nature of emergency communication, combined with exposure to traumatic calls and sometimes limited advancement opportunities, contributes to turnover in this role.

What are some of the primary challenges a 911 Dispatch Manager faces in overseeing emergency communication teams?

A 911 Dispatch Manager often encounters challenges such as managing high-stress situations, ensuring effective communication among team members, and maintaining staff performance during emergencies or peak call times. They must balance administrative duties, such as scheduling and compliance, with providing leadership and support to dispatchers who regularly handle traumatic situations. Additionally, implementing new technologies and coordinating with other emergency services requires strong organizational and interpersonal skills.

What does a 911 Dispatch Manager do?

A 911 Dispatch Manager oversees the daily operations of a public safety answering point (PSAP), ensuring that emergency calls are answered promptly and dispatched efficiently to the appropriate emergency services. They are responsible for supervising dispatch staff, creating schedules, managing training, and implementing policies and procedures. Additionally, they may handle budget planning, monitor performance metrics, and coordinate with other emergency response agencies. Their goal is to maintain high standards of public safety communication and ensure effective emergency response in their community.

What are the key skills and qualifications needed to thrive as a 911 Dispatch Manager, and why are they important?

A 911 Dispatch Manager needs extensive knowledge of emergency dispatch operations, supervisory experience, and often an associate or bachelor's degree in public safety or a related field. Familiarity with computer-aided dispatch (CAD) systems, National Emergency Number Association (NENA) standards, and certifications like APCO or IAED are typically required. Strong leadership, crisis management, and effective communication skills help manage teams and coordinate emergency responses. These competencies ensure efficient, accurate emergency services and maintain public safety under pressure.

What is the difference between 911 Dispatch Manager vs 911 Dispatcher?

Aspect911 Dispatch Manager911 Dispatcher
CertificationsEmergency Medical Dispatch (EMD), CPR, and sometimes supervisory certificationsBasic dispatcher certifications, EMD often preferred
Work EnvironmentSupervisory role overseeing dispatch operations, administrative tasksFrontline role handling emergency calls and dispatching units
ResponsibilitiesManaging staff, coordinating emergency responses, ensuring protocol complianceAnswering emergency calls, providing pre-arrival instructions, dispatching responders

The 911 Dispatch Manager oversees the dispatch team and manages operations, while the 911 Dispatcher handles emergency calls directly. Both roles require similar certifications and work in the emergency communication environment, but the manager has supervisory and administrative duties, whereas the dispatcher focuses on call handling and dispatching responders.

What job makes $10,000 a month without a degree?

A 911 Dispatch Manager typically earns a salary that can reach or exceed $10,000 per month, especially with experience and certifications. These roles often require strong communication skills, stress management, and knowledge of dispatch software, but they generally do not require a college degree.

Where do 911 dispatchers make the most money?

911 dispatch managers tend to earn higher salaries in regions with larger populations and higher costs of living, such as major metropolitan areas. Factors like experience, certifications, and the size of the agency also influence salary levels, with larger agencies often offering higher pay. Overall, urban centers typically provide the highest compensation for this role.

What jobs pay 2000 a day?

Jobs that pay around $2,000 a day typically include high-level roles such as specialized surgeons, corporate executives, or certain consulting and investment banking positions. These roles often require advanced skills, extensive experience, and sometimes certifications, and they may involve long hours or high-pressure environments.
More about 911 Dispatch Manager jobs
What cities are hiring for 911 Dispatch Manager jobs? Cities with the most 911 Dispatch Manager job openings:
What states have the most 911 Dispatch Manager jobs? States with the most job openings for 911 Dispatch Manager jobs include:
What job categories do people searching 911 Dispatch Manager jobs look for? The top searched job categories for 911 Dispatch Manager jobs are:
911 Dispatch Manager jobs near you
Infographic showing various 911 Dispatch Manager job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $62,888 per year, or $30.2 per hour.

911 Dispatcher

City of Broken Arrow, OK

Broken Arrow, OK • On-site

$23.57 - $25.92/hr

Full-time

Medical, Life, Retirement, PTO

Posted 4 days ago

Job description

Salary: $23.57 - $25.92 Hourly
Location : Public Safety Complex, 1101 N. 6th St., Broken Arrow, OK
Job Type: Full-Time Hourly
Location (Dep/Div): Police - Communications
Munis Job Class: SPECIALIST
Opening Date: 06/17/2026
Closing Date: 7/1/2026 11:59 PM Central
FLSA: Non-Exempt
Bargaining Unit: GEN
Job Description
Location: 3006 Police-Communications
Pay Grade: A08
FLSA Status: Non-exempt
Under general supervision, receives emergency and non-emergency telephone calls and dispatches appropriate emergency personnel.
*This position performs duties deemed to be "safety-sensitive" and is therefore subjected to random drug testing under the City's policies*
Essential Job Functions
  • Answers incoming emergency and non-emergency phone calls; transfers calls to special units within the department as appropriate.
  • Dispatches police, fire, and EMS personnel as appropriate.
  • Dispatches Animal Control Officers; dispatches after hours public works calls.
  • Provides medical instructions within the guidelines of Pro Q and A.
  • Provides scene safety and preservation instructions to citizens.
  • Maintains control and logistical knowledge of all city resources including, but not limited to, personnel in the field, fire units, police units, and animal control units.
  • Monitors alarm panels; monitors video surveillance of lobby and back entrance.
  • Enters reports as necessary.
  • Completes record checks upon the request of officers and/or fire marshals, including driver's license and criminal histories.
  • Provides assistance to responders by supplying information or dispatching additional assistance.
  • Prepares juvenile criminal histories for the City Prosecutor.
  • Provides criminal histories to other agencies as requested.
  • Participates in training seminars and skills tests.
  • Enters and updates NCIC files.
  • Enters Uniform Crime Reporting information for state and federal reporting.
  • Performs other duties as assigned.

Minimum Education and Experience
Requires a High School Diploma or GED equivalent, supplemented by one to two years of related experience; or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities. Possession of or ability to readily obtain APCO Basic Telecommunicator Certification. Possession of APCO Public Safety Telecommunicator Certification, EMD Certification, EFD Certification, CPR Certification, OLETS Certification and FEMA based training on the National Incident Management System, preferred. Training knowledge of Triage first aid, TRACIS, Vantage Point Mapping, Sentinel 911, Harris Radios, Incident Command, Swift 911, emergency operations awareness for inclement weather, AXIS camera stations, CAD, Crimes, and Mobile Data, HAZMAT, and first responder safety, preferred.
Physical Requirements
Tasks involve the ability to exert minimal physical effort in sedentary work, typically involving some combination of balancing, feeling, handling, hearing, kneeling, mental acuity, reaching, repetitive motion, speaking, standing, talking, visual acuity, walking and which involves some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds). Tasks may involve extended periods of time at a keyboard or workstation.
An offer of employment is contingent on the verification of credentials and other information required by the City of Broken Arrow policies, including the successful completion of a background check and drug/physical screening.
City of Broken Arrow is an Equal Opportunity Employer and values diversity at all levels of the workforce. Employment selection and related decisions are made without regard to sex, sexual orientation, gender identity, race, age, disability, religion, national origin, ethnicity, color, genetic information, marital status, or any other protected class. Broken Arrow is committed to reasonable accommodation, and a smoke free/drug free workplace.
2026 COBA Benefit Guide
This document is intended to give an overview of benefits offered to full-time, non-union City employees.
Benefit coverage begins on the first of the month following 30 days of employment
Retirement
  • The City offers a 401(a) defined contribution retirement plan through the Oklahoma Municipal Retirement Fund (OMRF). The City contributes 10% of the employees' earnings into the plan. Employees become 20% vested after three years and vesting increases 20% for each additional year of service until 100% vesting is achieved at seven years. Employees may elect to contribute an additional amount.
  • The City also offers access to a 457 retirement plan, both traditional and Roth, through Mission Square retirement.
Preferred Providers
Through our preferred providers, the City is pleased to offer anyone on the health plan access to medical services at no additional cost.
  • Clinic: Anyone on the City's medical plan can access the Remedy Health clinics, including their on-site pharmacies, labs and imaging services at no cost.
  • ZERO Card: Zero offers a wide range of services that may be ordered by your doctor, including labs, imaging, colonoscopies, orthopedic surgery, sleep studies, physical therapy and more- all at no cost to the employee.
Paid Leave
  • Vacation: One week of vacation is available after six months of employment. Thereafter, vacation is accrued monthly according to year of service.

Procedure: Vacation leave cannot exceed the actual accrued number of hours earned by the employee. Holidays and other non-scheduled workdays shall not be computed in vacation leave expenditure. Each department establishes its own vacation scheduling procedures. Vacation cannot be used as the last day of employment.
  • Holidays: Twelve paid holidays, plus one floating holiday each year.
  • Sick: Eight hours per month up to maximum of 1,040 hours (130 working days).
Other City-paid benefits
  • Life Insurance & Long-Term Disability - The City pays the entire premium for a term life insurance policy, as well as a long-term disability benefit that replaces part of your salary if you become unable to work for several months. The life insurance is equal to the employee's annual salary.
  • Employee Assistance Program- Through Community Care EAP, City employees and their families can call for help with a variety of personal, professional, mental health, substance abuse and financial concerns. Three free visits are offered each year, with a reference for ongoing support if needed.
  • Virta-Diabetes Reversal Program- This program is free to diabetic and pre-diabetic employees and spouses who are enrolled in the health plan. Virta's powerful program is shown to reverse Type 2 diabetes with coaching and nutrition management, leading to better health and reduced use of medication.
Voluntary Supplemental Benefits
Additionally, all City employees may take advantage of reduced-cost and/or pre-tax access to the following voluntary benefits
  • Flexible Spending Account (FSA)
  • Dependent Care Account
  • Accident Insurance
  • Short-Term Disability Insurance
  • Critical Illness/Cancer Insurance
  • Genesis gym membership
  • Crunch Fitness gym membership
  • Pre-paid legal services
  • IDShield membership
  • No cost LifeBalance program, access to local and nation-wide discounts of participating online businesses

01
The 911 Dispatcher position requires employees to work 12-hour shifts. Are you able to work a 12-hour shift schedule?
  • Yes
  • No

02
This position requires employees to work evenings, nights, overnights, weekends, and holidays as needed. Are you able to work these shifts?
  • Yes
  • No

Required Question

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