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911 Dispatch Manager Jobs (NOW HIRING)

Thomas Talent Network

Dispatch Support

Union, NJ · Hybrid

... management team in Union, NJ. **Role Overview** The Scheduler Assistant will provide vital ... 911 dispatch, crisis call centers, or emergency services **Schedule** Hybrid | Monday-Friday, 7:00 ...

City of New Albany

Police Dispatcher

New Albany, OH · On-site

$63K - $80K/yr

Complete the following steps to become a 911 Dispatcher*: Take the Emergency Communications Exam ... Complete an initial interview with the Dispatch Manager. A thorough background is conducted and the ...

Summit County Government (CO)

911 Dispatcher

Frisco, CO

$35.38 - $50.89/hr

Maintains incident and status histories accurately in the Computer Aided Dispatch (CAD) system and ... Candidates must possess the ability to thrive, manage success, and manage multiple projects ...

Blue Earth County, MN

911 Telecommunicator

Mankato, MN · On-site

$61K - $86K/yr

Operates computer aided dispatch and records management system. Creates and enters necessary ... for 911 Telecommunicators. Must adhere to data practices policies and standards regarding non ...

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$30K

$62.9K

$103.5K

How much do 911 dispatch manager jobs pay per year?

As of Jul 11, 2026, the average yearly pay for 911 dispatch manager in the United States is $62,888.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $71,500.00 per year, depending on experience, location, and employer.

What does a dispatcher manager do?

A dispatcher manager oversees the operations of emergency dispatch centers, coordinating and supervising dispatchers who respond to emergency calls. They ensure efficient communication, proper training, and adherence to protocols, often using dispatch software and maintaining compliance with safety regulations. The role requires strong leadership, organizational skills, and knowledge of emergency response procedures.

What are some of the primary challenges a 911 Dispatch Manager faces in overseeing emergency communication teams?

A 911 Dispatch Manager often encounters challenges such as managing high-stress situations, ensuring effective communication among team members, and maintaining staff performance during emergencies or peak call times. They must balance administrative duties, such as scheduling and compliance, with providing leadership and support to dispatchers who regularly handle traumatic situations. Additionally, implementing new technologies and coordinating with other emergency services requires strong organizational and interpersonal skills.

How much does a 911 manager make?

A 911 dispatch manager typically earns between $50,000 and $80,000 annually, depending on experience, location, and the size of the dispatch center. Salaries may also include benefits such as health insurance and retirement plans, and the role often requires strong leadership and communication skills.

What does a 911 Dispatch Manager do?

A 911 Dispatch Manager oversees the daily operations of a public safety answering point (PSAP), ensuring that emergency calls are answered promptly and dispatched efficiently to the appropriate emergency services. They are responsible for supervising dispatch staff, creating schedules, managing training, and implementing policies and procedures. Additionally, they may handle budget planning, monitor performance metrics, and coordinate with other emergency response agencies. Their goal is to maintain high standards of public safety communication and ensure effective emergency response in their community.

What are the key skills and qualifications needed to thrive as a 911 Dispatch Manager, and why are they important?

A 911 Dispatch Manager needs extensive knowledge of emergency dispatch operations, supervisory experience, and often an associate or bachelor's degree in public safety or a related field. Familiarity with computer-aided dispatch (CAD) systems, National Emergency Number Association (NENA) standards, and certifications like APCO or IAED are typically required. Strong leadership, crisis management, and effective communication skills help manage teams and coordinate emergency responses. These competencies ensure efficient, accurate emergency services and maintain public safety under pressure.

What jobs make $3,000 a day?

High-paying jobs that can earn $3,000 a day include specialized roles such as senior corporate executives, certain medical specialists, and experienced legal professionals. These positions often require advanced education, extensive experience, and sometimes certification or licensing. In some cases, freelance consultants or entrepreneurs with successful businesses also reach this level of daily income.

What is the difference between 911 Dispatch Manager vs 911 Dispatcher?

Aspect911 Dispatch Manager911 Dispatcher
CertificationsEmergency Medical Dispatch (EMD), CPR, and sometimes supervisory certificationsBasic dispatcher certifications, EMD often preferred
Work EnvironmentSupervisory role overseeing dispatch operations, administrative tasksFrontline role handling emergency calls and dispatching units
ResponsibilitiesManaging staff, coordinating emergency responses, ensuring protocol complianceAnswering emergency calls, providing pre-arrival instructions, dispatching responders

The 911 Dispatch Manager oversees the dispatch team and manages operations, while the 911 Dispatcher handles emergency calls directly. Both roles require similar certifications and work in the emergency communication environment, but the manager has supervisory and administrative duties, whereas the dispatcher focuses on call handling and dispatching responders.

Where do 911 dispatchers make the most money?

911 dispatch managers tend to earn higher salaries in regions with larger populations and higher costs of living, such as major metropolitan areas. Factors like experience, certifications, and the size of the agency also influence salary levels, with larger agencies often offering higher pay. Overall, urban centers typically provide the highest compensation for this role.
More about 911 Dispatch Manager jobs
What cities are hiring for 911 Dispatch Manager jobs? Cities with the most 911 Dispatch Manager job openings:
What states have the most 911 Dispatch Manager jobs? States with the most job openings for 911 Dispatch Manager jobs include:
What job categories do people searching 911 Dispatch Manager jobs look for? The top searched job categories for 911 Dispatch Manager jobs are:
911 Dispatch Manager jobs near you
Infographic showing various 911 Dispatch Manager job openings in the United States as of July 2026, with employment types broken down into 3% As Needed, 75% Full Time, 21% Part Time, and 1% Contract. Highlights an 96% Physical, and 4% Remote job distribution, with an average salary of $62,888 per year, or $30.2 per hour.

911 Dispatcher - Part-time

Knox County, OH

Mount Vernon, OH • On-site

$23.81/hr

Part-time

Posted 3 days ago

New

Job description

Salary: $23.81 Hourly
Location : Mount Vernon, OH
Job Type: Part-time
Job Number: 2026-2
Department: 911
Division: 911
Opening Date: 07/08/2026
Objectives
Knox County is seeking sharp, steady, and service-driven Dispatchers to join our Public Safety Dispatch team. This isn't just a job - it's a mission-critical role supporting police, fire, EMS, and emergency responders across the county.
If you can think clearly under pressure, juggle multiple screens and conversations at once, and make sound decisions when it counts most - we want to meet you!
Essential Functions
As a 911 Dispatcher, you are the vital link between the public and emergency responders. You will:
  • Operate 9-1-1 emergency systems and screen incoming calls
  • Dispatch police, fire, and EMS personnel to calls for service
  • Provide medical, fire, and law enforcement advisement to callers
  • Collect and relay critical real-time information during emergencies
  • Operate two-way radio, LEADS/NCIC systems, GIS mapping tools, CCTV, and alarm monitoring systems
  • Coordinate on-scene activity and support hospital, wrecker, and utility notifications
  • Maintain accurate records, logs, and sensitive documentation
  • Assist with training new team members
  • Deliver professional customer service to the public and partner agencies

You'll move quickly between tasks, manage multiple information streams, and make informed decisions - often without direct supervision.
Job Standards
  • High school diploma or equivalent
  • Ability to obtain (or possess) required certifications:
    • Emergency Medical Dispatch
    • American Heart Association CPR
    • Telecommunicator I (APCO)
    • L.E.A.D.S. Basic Operator (ODPS)
    • NIMS 100, 200, 700 & 800 (FEMA)
  • Reliable transportation
  • Residency within Knox County, a contiguous county, or within 50 miles of the Knox County Courthouse

Supplemental Information
This position demands:
  • Exceptional multitasking and decision-making skills
  • The ability to remain composed in high-stress, time-sensitive situations
  • Strong communication - clear, calm, and professional
  • Critical thinking and analytical ability
  • Map-reading and GIS comprehension
  • Attention to detail with confidential information
  • A team-first mindset

Errors in this role can impact emergency response times - precision matters.
Work Environment
  • Operates in a fast-paced dispatch center
  • Uses advanced telecommunications, mapping, CCTV, and computer systems
  • Performs computer-based work for extended periods
  • May lift up to 25 lbs occasionally
  • Exposure to noise and both indoor/outdoor environments

If you thrive in a dynamic, high-responsibility environment and want to make a real impact in your community, apply today and become part of Knox County's Public Safety team.
Knox County is an Equal Opportunity Employer.
N/A
01
Do you have a valid driver's license and the ability to drive as needed for work?
02
Have you completed secondary education and/or possess equivalent training/experience which evidences knowledge of public safety?
03
I understand that pursuant to the Collective Bargaining Agreement, all non-probationary employees must reside within Knox County, any county contiguous to Knox County, or within a fifty (50) mile radius from the Knox County Courthouse.
  • Yes
  • No

04
How did you hear about this position?
  • County Website
  • Social Media
  • OhioMeansJobs
  • Indeed
  • Professional Association Website
  • News Outlet
  • Word of Mouth
  • Other

Required Question

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