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911 Dispatch Manager Jobs (NOW HIRING)

Ada County, ID

911 Communications Dispatcher

Boise, ID · On-site

$25.86 - $26.93/hr

Dispatch Center, 945 E. Pine Ave., Meridian, ID Job Type: Full-Time with Benefits Job Number: 03016 ... Candidates selected by hiring managers will be assigned to a background investigator. Background ...

Chenega Corporation

PSCC Dispatcher

Edwards, CA · On-site

$32.89/hr

Previous 911 dispatch experience. * Experience with records management, report preparation, and administrative support functions. * Familiarity with standard office procedures, business ...

City Of Winter Garden

911 Dispatcher

Winter Garden, FL · On-site

$22.26/hr

... Dispatch (CAD) system. Responsible for obtaining and entering information from these calls and ... Performs other duties as assigned by Communications management or a command officer. The ...

Summit County, CO

911 Dispatcher

Frisco, CO · On-site

$35.38 - $50.89/hr

Maintains incident and status histories accurately in the Computer Aided Dispatch (CAD) system and ... Candidates must possess the ability to thrive, manage success, and manage multiple projects ...

Summit County Government (CO)

911 Dispatcher

Frisco, CO

$35.38 - $50.89/hr

Maintains incident and status histories accurately in the Computer Aided Dispatch (CAD) system and ... Candidates must possess the ability to thrive, manage success, and manage multiple projects ...

Chenega Global Protection

PSCC Dispatcher

Edwards, CA · On-site

$32.89/hr

Previous 911 dispatch experience. * Experience with records management, report preparation, and administrative support functions. * Familiarity with standard office procedures, business ...

Chenega Global Protection

PSCC Dispatcher

Edwards, CA · On-site

$32.89/hr

Previous 911 dispatch experience. * Experience with records management, report preparation, and administrative support functions. * Familiarity with standard office procedures, business ...

Chenega Global Protection

PSCC Dispatcher

Edwards, CA · On-site

$32.89/hr

Previous 911 dispatch experience. * Experience with records management, report preparation, and administrative support functions. * Familiarity with standard office procedures, business ...

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911 Dispatch Manager information

See salary details

$30K

$62.9K

$103.5K

How much do 911 dispatch manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for 911 dispatch manager in the United States is $62,888.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $71,500.00 per year, depending on experience, location, and employer.

What does a 911 dispatch manager do?

A 911 Dispatch Manager oversees the daily operations of a public safety answering point (PSAP), ensuring that emergency calls are answered promptly and dispatched efficiently to the appropriate emergency services. They are responsible for supervising dispatch staff, creating schedules, managing training, and implementing policies and procedures. Additionally, they may handle budget planning, monitor performance metrics, and coordinate with other emergency response agencies. Their goal is to maintain high standards of public safety communication and ensure effective emergency response in their community.

What are the key skills and qualifications needed to thrive as a 911 dispatch manager, and why are they important?

A 911 Dispatch Manager needs extensive knowledge of emergency dispatch operations, supervisory experience, and often an associate or bachelor's degree in public safety or a related field. Familiarity with computer-aided dispatch (CAD) systems, National Emergency Number Association (NENA) standards, and certifications like APCO or IAED are typically required. Strong leadership, crisis management, and effective communication skills help manage teams and coordinate emergency responses. These competencies ensure efficient, accurate emergency services and maintain public safety under pressure.

What are some of the primary challenges a 911 dispatch manager faces in overseeing emergency communication teams?

A 911 Dispatch Manager often encounters challenges such as managing high-stress situations, ensuring effective communication among team members, and maintaining staff performance during emergencies or peak call times. They must balance administrative duties, such as scheduling and compliance, with providing leadership and support to dispatchers who regularly handle traumatic situations. Additionally, implementing new technologies and coordinating with other emergency services requires strong organizational and interpersonal skills.

What is the difference between 911 Dispatch Manager vs 911 Dispatcher?

Aspect911 Dispatch Manager911 Dispatcher
CertificationsEmergency Medical Dispatch (EMD), CPR, and sometimes supervisory certificationsBasic dispatcher certifications, EMD often preferred
Work EnvironmentSupervisory role overseeing dispatch operations, administrative tasksFrontline role handling emergency calls and dispatching units
ResponsibilitiesManaging staff, coordinating emergency responses, ensuring protocol complianceAnswering emergency calls, providing pre-arrival instructions, dispatching responders

The 911 Dispatch Manager oversees the dispatch team and manages operations, while the 911 Dispatcher handles emergency calls directly. Both roles require similar certifications and work in the emergency communication environment, but the manager has supervisory and administrative duties, whereas the dispatcher focuses on call handling and dispatching responders.

More about 911 Dispatch Manager jobs

What cities are hiring for 911 Dispatch Manager jobs?

Cities with the most 911 Dispatch Manager job openings:

What states have the most 911 Dispatch Manager jobs?

States with the most job openings for 911 Dispatch Manager jobs include:

What are popular job titles related to 911 Dispatch Manager jobs?

For 911 Dispatch Manager jobs, the most frequently searched job titles are:

911 Dispatch Manager jobs near you
Infographic showing various 911 Dispatch Manager job openings in the United States as of September 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $62,888 per year, or $30.2 per hour.

Dispatch 911 Operator

Bella Vista, AR • On-site

City of Bella Vista Arkansas
See more jobs at City of Bella Vista Arkansasexternal

Full-time

Re-posted 25 days ago

Key responsibilities

  • Receive and transmit police, fire, EMS, and code enforcement calls via telephone and radio.

  • Keep logs of all pertinent information received and monitor neighboring police department radios to respond to emergencies.

  • Dispatch fire and ambulance services, and contact appropriate agencies for emergency assistance.

Job description

SUMMARY
The City of Bella Vista, AR is seeking candidates for our 911 Dispatch/Telecommunicators operator position.
ESSENTIAL FUNCTIONS
Telecommunications Dispatchers are responsible for the health and well-being of citizens and visitors and are crucial to the operations of the Bella Vista Police and Fire Departments. Telecommunication Dispatchers process Police, Fire & EMS related calls as well as calls related to code enforcement.
This is a non-sworn, non-exempt classification. This position must be able to work unusual hours including nights, weekends and holidays as required. This is a safety sensitive position that requires a constant state of alertness. This is an essential and safety-sensitive position.
Duties described are not intended to serve as a comprehensive list of all duties performed by all employees in this classification, and represent only a summary of the primary duties and responsibilities.
ESSENTIAL DUTIES & RESPONSIBILITIES
  • The Telecommunications Dispatcher is knowledgeable in the basic functions of a public safety dispatch center operations, record keeping, communications equipment, and use of data/word processing systems.
  • Receives and transmits telephone and radio messages.
  • Receives reports and complaints coming to the dispatch center by telephone, from radio cars and other sources.
  • Responsible for keeping log showing all pertinent information received.
  • Monitors neighboring police department radios in order to respond to a common emergency.
  • Maintains radio contact with state authorities and surrounding cities.
  • Contacts appropriate agencies for emergency service.
  • Keeps records of number of calls received and prepared month-end and yearly reports.
  • Keeps clerical records pertaining to the dispatch position.
  • Dispatches fire and ambulance.
  • 9-1-1 emergency dispatching and related duties.
  • Ability to work in a constant state of alertness and in a safe manner.
  • Performs other duties as assigned.
  • Work assignments and work schedules may be subject to change in order to meet City needs or operational requirements. Attendance at work and the ability to get along with the public, supervisors, and co-workers are essential elements of this position.
  • Other duties may be assigned.

Requirements
EXPERIENCE & KEY TRAITS
  • Public Safety communications knowledge is preferred, but not required
  • Ability to actively listen, speak plainly and communicate effectively.
  • Ability to multi-task.
  • Problem-solving skills; ability to prioritize the most important situations, and think quickly
  • Empathy and compassion; ability to keep calm in distressing situations
  • Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
  • Must be able to effectively deal with people and highly stressful situations, which may be for an extended period of time and be able to assess situations quickly and accurately.
  • Excellent ability to use appropriate judgment when responding to incident reports includes emergency situations.
  • Ability to hear and follow established policies and procedure & to operate multiple computer terminals, two-way radio, as well as related dispatch and recording equipment.
  • Must be able to prepare and maintain accurate records; follow oral and written instructions; communicate clearly and effectively both verbally and in writing; deal effectively and courteously with co-workers and the general public; perform effectively as a member; perform the essential functions of the job without posing a direct threat to the health and safety of others.

REQUIREMENTS
• Must be 18 years of age or older.
• Possess high School Diploma or G.E.D.
• Three (3) to six (6) months related experience and/or training is preferred.
• Telecommunicator Certificate highly desired.
• Certification from the APCO highly desired.
Qualified candidates must be able to pass drug screen & extensive background check.
LANGUAGE SKILLS:
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
MATHEMATICAL SKILLS:
Ability to add, subtract, multiply, and divide in all units of measurement, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
REASONING ABILITY:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
CERTIFICATES, LICENSES, REGISTRATIONS THAT WILL BE REQUIRED:
  • ACIC/NCIC Level I and Level II Certification
  • International Academy of Emergency Medical Dispatch Certification & Recertification's
  • CPR Certification
  • APCO Public Safety Telecommunicator I Certification
  • Maintain a valid driver's license

PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Performs bending and reaching necessary to obtain resource materials; subject to sitting for long periods of time. Must be able to grip objects and wear communications headset that will cover or fit within the canal of one ear. Must be able to speak clearly, enunciate properly, hear and understand spoken communications originating simultaneously from both the headset and other sources in the communication room. Lift and carry boxes of computer paper weighing up to 40 pounds as required.
WORK ENVIRONMENT:
Work is performed in an area with background noise from radios, telephones, fax/copy machine, and other equipment. Shift work is required, including weekends and holidays. Subject to shift being changed with minimal notice. May be required to work overtime when necessary, sometimes on short notice. Subject to possible verbal abuse from callers, and frequent exposure to traumatic situations. The noise level for this environment is moderate. Primarily indoors, with heating and cooling regulated; exposure to constant noise in a work environment with minimal natural lighting.
MISCELLANEOUS REQUIREMENTS:
Must be able to work any assigned hours/shifts with varying days off. Subject to emergency call-in. Must successfully complete an extensive background investigation; must not possess any felony convictions; and must pass pre-employment drug testing and physical.
Dispatcher I: Entry level Dispatcher working under direct supervision to include the training phase and a 3 month probationary period upon completion of the Bella Vista Emergency Communications Center training program.
Dispatcher II: Intermediate level Dispatcher working under general supervision as a stand-alone Dispatcher within the Bella Vista Emergency Communications Center. The Dispatcher II will be a positive role model for all employees and give productive feedback to help continually improve the training program. Performs other duties as assigned.

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