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911 Director Jobs in Raleigh, NC (NOW HIRING)

S2 Residential

ALL MAINTENANCE ROLES

Raleigh, NC

... directed. Inspect common areas, grounds, mechanical rooms, and the property on a regular (often ... Test 911 emergency phones where applicable and immediately notify the Lead Maintenance Technician ...

S2 Residential

ALL MAINTENANCE ROLES

Raleigh, NC · On-site

... as directed. • Inspect common areas, grounds, mechanical rooms, and the property on a regular ... • Test 911 emergency phones where applicable and immediately notify the Lead Maintenance ...

SNC-Lavalin

Traffic Management Specialist

Raleigh, NC

$20 - $22/hr

Six months related experience in dispatch center or 911 operations or comparable relevant ... Note to staffing and direct hire agencies: In the event a recruiter or agency who is not on our ...

Bandwidth

Enterprise Account Executive

Raleigh, NC · On-site

Partner with prospective accounts to support their migration of voice, 911, and messaging solutions ... Ability to build relationships with director-level and above decision makers within IT, operations, ...

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911 Director information

See Raleigh, NC salary details

$55.9K

$116.3K

$184.2K

How much do 911 director jobs pay per year?

As of Aug 21, 2026, the average yearly pay for 911 director in Raleigh, NC is $116,257.00, according to ZipRecruiter salary data. Most workers in this role earn between $90,900.00 and $136,600.00 per year, depending on experience, location, and employer.

What is a 911 director?

911 Directors are professionals responsible for overseeing emergency communications centers, ensuring that 911 calls are answered promptly and dispatched efficiently to the appropriate emergency services. They manage staff, coordinate training, implement policies, and ensure compliance with local, state, and federal regulations. Their leadership is crucial for maintaining effective communication during emergencies and for integrating new technologies into the emergency response system.

What are the key skills and qualifications needed to thrive as a 911 director?

To thrive as a 911 Director, you need strong leadership, crisis management abilities, and experience in emergency services, often supported by a bachelor's degree in public safety, emergency management, or a related field. Familiarity with Computer-Aided Dispatch (CAD) systems, public safety radio networks, and certifications such as APCO or NENA are typically required. Excellent communication, decision-making, and organizational skills help in managing staff, coordinating with agencies, and maintaining high performance under stress. These skills are vital to ensure efficient emergency response operations and public safety in critical situations.

What are some common challenges faced by a 911 director, and how can they effectively address them?

A 911 Director often encounters challenges such as ensuring adequate staffing levels, maintaining up-to-date technology, and managing high-stress situations among team members. To address these, successful directors focus on ongoing training, foster a supportive work environment, and collaborate closely with local agencies to streamline communication. Proactive leadership and continuous process improvement are essential for maintaining efficient emergency response operations and supporting staff well-being.

What is the difference between 911 Director vs 911 Dispatcher?

Aspect911 Director911 Dispatcher
Primary RoleOversees emergency communication operations, manages staff, develops policiesResponds to emergency calls, provides assistance, dispatches first responders
Required CredentialsTypically requires management experience, certifications in emergency management or public safetyHigh school diploma or equivalent, emergency telecommunicator certification
Work EnvironmentOffice setting, emergency communication centersEmergency call centers, dispatch rooms
Industry UsagePublic safety agencies, emergency management agenciesPublic safety agencies, police, fire, EMS dispatch centers

The main difference is that the 911 Director manages and oversees the entire emergency communication operation, while the 911 Dispatcher handles incoming calls and dispatches responders. The Director focuses on administration and policy, whereas the Dispatcher is on the front lines providing immediate assistance.

What are popular job titles related to 911 Director jobs in Raleigh, NC?

For 911 Director jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching 911 Director jobs in Raleigh, NC look for?

The top searched job categories for 911 Director jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for 911 Director jobs?

Cities near Raleigh, NC with the most 911 Director job openings:

911 Director jobs near you
Infographic showing various 911 Director job openings in Raleigh, NC as of August 2026, with employment types broken down into 2% As Needed, 82% Full Time, 13% Part Time, 1% Temporary, and 2% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $116,257 per year, or $55.9 per hour.

Adjunct Instructor, EMS

Durham Technical Community College

Durham, NC

$30.86 - $37.19/hr

Full-time

Re-posted 8 days ago

Job description

Description Do Great Things. Durham Technical Community College is hiring Adjunct Instructors for the EMS Education Pathway. EMS Instructors are responsible for course preparation, delivery, grading, and attendance management of each course assigned.

The EMS Instructor will work closely with the Program Director ensuring all instructional and internal/external compliance records are maintained. Examples of Duties Participate in the planning, implementation, coordination, and evaluation of the EMS Program course offerings. Prepare and delivers instruction or supervises students engaging in EMS skill activities.

Evaluates student performances, provides feedback, and develops plans for successful student outcomes. Engage DTCC "Success Coaches" for successful student outcomes. Fulfills the EMS Program administrative requirements to include: grade entry, maintaining program currency (updated syllabi/electronic platforms), & other student records as required (records, data, & outcomes as applicable).

Participates in professional development as necessary to maintain the applicable EMS certification & DTCC basic competencies. Adhere to the established Durham Tech & departmental policies and procedures relevant to quality and safety standards. Participate in the promotion of the EMS Program as an Adjunct Instructor for the recruitment and marketing of Durham Tech classes.

Complete all mandatory training. Minimum Qualifications Valid credentials as an EMT, AEMT, or Paramedic (NC or National Registry) and/or current healthcare professional license/certification as listed. Education Methodology (enrollment within one year) Work Experience: Two years of work experience as an active EMT, AEMT, or Paramedic in a 911 system.

Other instructor candidates may be considered based on subject matter expertise (Registered Nurse, Respiratory Therapist, Physician Assistant or other medical provider as deemed eligible by the Program Director) and/or validated by the EMS Program instructional team as a subject matter expert. Supplemental Information Knowledge of EMS theory, practice, and trends. Knowledge of current EMS curriculum and education standards.

Strong interpersonal skills, flexibility, and customer service practices. Adaptiveness to the EMS curriculum that meets NCOEMS, regional, and national standards. Knowledge of the North Carolina EMS System educational rules and regulations at the applicable EMS instructional level.

Knowledge of adult learning theory and methodologies. Provide skill demonstrations and facilitate student mastery of applicable skills. Ability to evaluate student performance and provide professional feedback.

Ability to promote critical thinking and problem-solving to meet competencies. Ability to adhere to established standards for educational quality. Ability to maintain accurate educational records.

Knowledge of the EMS Program Accreditation (SACs/CoAEMSP) process & standards. Excellent problem-solving and critical-thinking skills. Ability to manage multiple tasks and meet deadlines.

Personal integrity, honesty, and the ability to maintain confidentiality. Understanding of the mission, goals, and objectives of a community college. Physical Demands: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

The physical and mental demands described as follows are representative of those that must be met by an employee in performing the essential functions of this job: Ability to sit and/or stand for long periods of time Ability to move between classrooms, buildings, and campuses Ability to express or exchange ideas Ability to lift, at times, 10 lbs. Good eye/hand dexterity Normal Working Hours: Specific work hours are to be determined by the scheduled class hours and by consultation with the supervisor.. Hours are not guaranteed but are based on student enrollment and faculty needs.

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