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911 Director Jobs in Raleigh, NC (NOW HIRING)

InstantServe LLC

NG911 Administrative Specialist

Raleigh, NC · On-site

$45K - $61K/yr

The NG911 Administrative Specialist will provide administrative and organizational support to NMAC leadership as outlined in the State 911 Plan and assist the Finance Director with AR/AP related to ...

Sevita Health

Direct Support Professional

Raleigh, NC · On-site

$14.50 - $17.75/hr

Responsible for providing direct support within a single program or unit within a program ... 911 in the event of emergency; follows individual health care directives. * Medical Supplies and ...

Sevita Health

Direct Support Professional

Holly Springs, NC · On-site

$13 - $15.75/hr

Responsible for providing direct support within a single program or unit within a program ... 911 in the event of emergency; follows individual health care directives. * Medical Supplies and ...

Sevita

Direct Support Professional

Holly Springs, NC · On-site

$13 - $15.75/hr

Responsible for providing direct support within a single program or unit within a program ... 911 in the event of emergency; follows individual health care directives. * Medical Supplies and ...

Sevita Health

Direct Support Professional

Raleigh, NC · On-site

$14.50 - $17.75/hr

Responsible for providing direct support within a single program or unit within a program ... 911 in the event of emergency; follows individual health care directives. * Medical Supplies and ...

Sevita Health

Caregiver

Holly Springs, NC · On-site

$14/hr

Six months of experience in human services, direct care, or care coordination preferred * Skills: Communication, adaptability, multi-tasking, teamwork, time-management * Behaviors: Patient ...

Sevita

Direct Support Professional

Raleigh, NC · On-site

$14.50 - $17.75/hr

Responsible for providing direct support within a single program or unit within a program ... 911 in the event of emergency; follows individual health care directives. * Medical Supplies and ...

City of Durham

EMT - Basic

Durham, NC · On-site

$52K - $74K/yr

Duties/Responsibilities Respond to 911 calls related to behavioral health, substance use, and/or ... Director. Must be able to travel to and from worksite and other locations within Durham Must be ...

City of Durham, NC

EMT - Basic

Durham, NC · On-site

$52K - $74K/yr

Respond to 911 calls related to behavioral health, substance use, and/or Intellectual Developmental ... and Medical Director. * Must be able to travel to and from worksite and other locations within ...

Prime Staffing

Travel Paramedic

Durham, NC · On-site

... 911 agency About Prime Staffing At Prime Staffing, we understand the importance of finding the ... We offer a wide range of staffing services including temporary, temp-to-perm, and direct hire ...

City of Durham, NC

Peer Support Specialist

Durham, NC · On-site +1

$53K - $78K/yr

In 2022, the Durham Community Safety Department (DCSD) launched four 911 crisis response programs ... years of direct lived experience related to substance use, behavioral health, or the criminal ...

City of Durham

Peer Support Specialist

Durham, NC · On-site +1

$53K - $78K/yr

In 2022, the Durham Community Safety Department (DCSD) launched four 911 crisis response programs ... years of direct lived experience related to substance use, behavioral health, or the criminal ...

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911 Director information

See Raleigh, NC salary details

$55.9K

$116.3K

$184.2K

How much do 911 director jobs pay per year?

As of Sep 14, 2026, the average yearly pay for 911 director in Raleigh, NC is $116,257.00, according to ZipRecruiter salary data. Most workers in this role earn between $90,900.00 and $136,600.00 per year, depending on experience, location, and employer.

What is a 911 director?

911 Directors are professionals responsible for overseeing emergency communications centers, ensuring that 911 calls are answered promptly and dispatched efficiently to the appropriate emergency services. They manage staff, coordinate training, implement policies, and ensure compliance with local, state, and federal regulations. Their leadership is crucial for maintaining effective communication during emergencies and for integrating new technologies into the emergency response system.

What are the key skills and qualifications needed to thrive as a 911 director?

To thrive as a 911 Director, you need strong leadership, crisis management abilities, and experience in emergency services, often supported by a bachelor's degree in public safety, emergency management, or a related field. Familiarity with Computer-Aided Dispatch (CAD) systems, public safety radio networks, and certifications such as APCO or NENA are typically required. Excellent communication, decision-making, and organizational skills help in managing staff, coordinating with agencies, and maintaining high performance under stress. These skills are vital to ensure efficient emergency response operations and public safety in critical situations.

What are some common challenges faced by a 911 director, and how can they effectively address them?

A 911 Director often encounters challenges such as ensuring adequate staffing levels, maintaining up-to-date technology, and managing high-stress situations among team members. To address these, successful directors focus on ongoing training, foster a supportive work environment, and collaborate closely with local agencies to streamline communication. Proactive leadership and continuous process improvement are essential for maintaining efficient emergency response operations and supporting staff well-being.

What is the difference between 911 Director vs 911 Dispatcher?

Aspect911 Director911 Dispatcher
Primary RoleOversees emergency communication operations, manages staff, develops policiesResponds to emergency calls, provides assistance, dispatches first responders
Required CredentialsTypically requires management experience, certifications in emergency management or public safetyHigh school diploma or equivalent, emergency telecommunicator certification
Work EnvironmentOffice setting, emergency communication centersEmergency call centers, dispatch rooms
Industry UsagePublic safety agencies, emergency management agenciesPublic safety agencies, police, fire, EMS dispatch centers

The main difference is that the 911 Director manages and oversees the entire emergency communication operation, while the 911 Dispatcher handles incoming calls and dispatches responders. The Director focuses on administration and policy, whereas the Dispatcher is on the front lines providing immediate assistance.

What are popular job titles related to 911 Director jobs in Raleigh, NC?

For 911 Director jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching 911 Director jobs in Raleigh, NC look for?

The top searched job categories for 911 Director jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for 911 Director jobs?

Cities near Raleigh, NC with the most 911 Director job openings:

911 Director jobs near you
Infographic showing various 911 Director job openings in Raleigh, NC as of September 2026, with employment types broken down into 2% As Needed, 79% Full Time, 14% Part Time, and 5% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $116,257 per year, or $55.9 per hour.

NG911 Administrative Specialist

Raleigh, NC • On-site

InstantServe LLC
Recruiting and Staffing Services • 11 - 50 employees
Learn more about InstantServe LLCexternal

$45K - $61K/yr

Other

Re-posted 17 days ago

Job description

Description:
The NG911 Administrative Specialist will provide administrative and organizational support to NMAC leadership as outlined in the State 911 Plan and assist the Finance Director with AR/AP related to the 911 surcharge.
Job Description: NG911Administrative Specialist
Position Title: NG911Administrative Specialist
Division: North Carolina 911 Board - Network Monitoringand Assistance Center (NMAC)
Position Overview:
The NG911 AdministrativeSpecialist provides essential administrative, financial, and organizationalsupport to the NMAC leadership in alignment with the State 911 Plan. This rolesupports the operational success of the statewide NG911 initiative as the NMACoversees the production phase of more than 124 PSAPs utilizing ESInet services.The NG 911 Administrative Specialist ensures efficient coordination,documentation, and continuity of operations between the NMAC Leadership andPSAPs while supporting the collection of the ($0.55) related to the collectionof the 911 surcharge.
Key Responsibilities:
Administrative Support
• Provide daily administrative support to NMAC Manager and Program Manager/Network Engineer, including scheduling, documentation, file management, P-care reconciliation, travel arrangement and calendar management.
• Maintain organized records and ensure administrative compliance with the State 911 Plan.
• Assist in preparing reports, correspondence, briefing materials, and presentations and MOUs.
• Support coordination of internal and external meetings, workshops, and PSAP-related engagements.
Operational Coordination
• Assist with tracking project milestones, follow ups, and operational tasks required for statewide ESInet and NG911 support.
Financial Support
• Assist the Financial Analyst to the Board with accounting responsibilities specific to the 911 surcharge fee collection.
• Support accounts payable tasks as assigned, including processing invoices, tracking expenditures, and ensuring adherence to fiscal policies.
• Maintain financial documentation and organize revenue/expense records related to NG911 operations.
Program & Process Support
• Help monitor administrative components of NG911 projects and initiatives.
• Contribute to process improvements that enhance efficiency, organization, and service continuity.
• Collaborate with staff and stakeholders to maintain consistency with standards established by the State 911 Board.
Required Skills &Qualifications
• Strong administrative, organizational, and documentation skills.
• Proficiency in Microsoft Office 365 and collaboration tools (Teams, SharePoint, Excel, Word).
• Effective written and verbal communication abilities.
• Ability to manage multiple priorities in a fast paced, service oriented environment.
• Strong attention to detail and ability to maintain accurate financial and operational records.
Preferred Qualifications
• Experience supporting government, public safety, or emergency communications programs.
• Familiarity with NG911, ESInet, or PSAP operations.
• Background in accounts receivable/accounts payable or financial tracking.
Working Conditions
• In person environment within the NC 911 Board at 3900 Wake Forest Road, Raleigh
• Occasional coordination with statewide PSAPs and external partners.
• Role may require assisting during critical operations or escalations.
Impact of the Position
This role is critical to ensuring seamless administrative, financial, and operational support for the NG911 program. By enabling structured coordination between the NMAC and PSAPs, the NG911 Administrative Specialist directly contributes to the reliability and efficiency.
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About InstantServe

Sourced by ZipRecruiter

InstantServe provides a one-stop solution to all Healthcare, IT/Non-IT Staffing needs. Established in 2016, InstantServe is a strong workforce of over 100+ go-getters with a demonstrated background in IT/Non-IT service. We are a nationally certified SBE from the Department of Administration (State of PA). As a proud Minority Woman Owned Small Business Enterprise (M/WBE), InstantServe boasts of a strong team of professionals who have extensive experience catering to several Federal, Public, Commercial, and Healthcare Clients which includes 26 States and 46 government agencies. InstantServe is a client-centric organization that offers cost-effective and reliable solutions. Client satisfaction is sacrosanct! Our team strives to provide the best staffing and IT solutions to take your business to the next level.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Wayne, PA, US

Year founded

2016

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