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911 Director Jobs in Decatur, GA (NOW HIRING)

City of East Point

Communications Manager

Atlanta, GA

$68K - $106K/yr

Ability to plan and manage operations of a 911 communications center. Supervisory Controls: Work is performed under the direct supervision of the Support Services Division Commander. Guidelines:

City of East Point

Communications Officer

Atlanta, GA

$45K/yr

Major Duties Receives calls by E-911 system, telephone or radio for Fire Department, E.M.S., Law ... Work is performed under direct supervision. Guidelines: Guidelines include the department Policy ...

Sevita

Direct Support Professional

Atlanta, GA · On-site

$14.25 - $17.50/hr

Responsible for providing direct support within a single program or unit within a program ... 911 in the event of emergency; follows individual health care directives. * Medical Supplies and ...

Air Methods

Flight Paramedic

Kennesaw, GA · On-site

With 3+ years of recent busy 911 experience, you'll fly in state-of-the-art helicopters-an ICU in ... Performs advanced skills and procedures as approved by Air Methods CBS Medical Director(s). • ...

Air Methods

Flight Paramedic

Kennesaw, GA · On-site

With 3+ years of recent busy 911 experience, you'll fly in state-of-the-art helicopters-an ICU in ... Performs advanced skills and procedures as approved by Air Methods CBS Medical Director(s). Serves ...

Air Methods

Flight Paramedic

Kennesaw, GA · On-site

$25.54 - $28.38/hr

With 3+ years of recent busy 911 experience, you'll fly in state-of-the-art helicopters-an ICU in ... Performs advanced skills and procedures as approved by Air Methods CBS Medical Director(s). • ...

Air Methods Clinical

Flight Paramedic

Kennesaw, GA · On-site

With 3+ years of recent busy 911 experience, you'll fly in state-of-the-art helicopters-an ICU in ... Performs advanced skills and procedures as approved by Air Methods CBS Medical Director(s). Serves ...

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All Jobs911 Jobs911 Director Jobs911 Director Jobs in Decatur, GA

911 Director information

See Decatur, GA salary details

$56.1K

$116.8K

$185K

How much do 911 director jobs pay per year?

As of Aug 12, 2026, the average yearly pay for 911 director in Decatur, GA is $116,765.00, according to ZipRecruiter salary data. Most workers in this role earn between $91,300.00 and $137,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a 911 director?

To thrive as a 911 Director, you need strong leadership, crisis management abilities, and experience in emergency services, often supported by a bachelor's degree in public safety, emergency management, or a related field. Familiarity with Computer-Aided Dispatch (CAD) systems, public safety radio networks, and certifications such as APCO or NENA are typically required. Excellent communication, decision-making, and organizational skills help in managing staff, coordinating with agencies, and maintaining high performance under stress. These skills are vital to ensure efficient emergency response operations and public safety in critical situations.

What is the difference between 911 Director vs 911 Dispatcher?

Aspect911 Director911 Dispatcher
Primary RoleOversees emergency communication operations, manages staff, develops policiesResponds to emergency calls, provides assistance, dispatches first responders
Required CredentialsTypically requires management experience, certifications in emergency management or public safetyHigh school diploma or equivalent, emergency telecommunicator certification
Work EnvironmentOffice setting, emergency communication centersEmergency call centers, dispatch rooms
Industry UsagePublic safety agencies, emergency management agenciesPublic safety agencies, police, fire, EMS dispatch centers

The main difference is that the 911 Director manages and oversees the entire emergency communication operation, while the 911 Dispatcher handles incoming calls and dispatches responders. The Director focuses on administration and policy, whereas the Dispatcher is on the front lines providing immediate assistance.

What are some common challenges faced by a 911 director, and how can they effectively address them?

A 911 Director often encounters challenges such as ensuring adequate staffing levels, maintaining up-to-date technology, and managing high-stress situations among team members. To address these, successful directors focus on ongoing training, foster a supportive work environment, and collaborate closely with local agencies to streamline communication. Proactive leadership and continuous process improvement are essential for maintaining efficient emergency response operations and supporting staff well-being.

What is a 911 director?

911 Directors are professionals responsible for overseeing emergency communications centers, ensuring that 911 calls are answered promptly and dispatched efficiently to the appropriate emergency services. They manage staff, coordinate training, implement policies, and ensure compliance with local, state, and federal regulations. Their leadership is crucial for maintaining effective communication during emergencies and for integrating new technologies into the emergency response system.
What are popular job titles related to 911 Director jobs in Decatur, GA? For 911 Director jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching 911 Director jobs in Decatur, GA look for? The top searched job categories for 911 Director jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for 911 Director jobs? Cities near Decatur, GA with the most 911 Director job openings:
911 Director jobs near you
Infographic showing various 911 Director job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, 1% Temporary, and 1% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $116,765 per year, or $56.1 per hour.

Assistant E-911 Communications Manager

City of East Point, GA

East Point, GA • On-site

$63K - $97K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Salary: $63,074.52 - $97,765.51 Annually
Location : East Point, GA, GA
Job Type: Full-time
Job Number: 6833
Department: E-911 Communications
Opening Date: 08/05/2026
This position is a mid-level management position responsible for assisting the overall administration, supervision, and coordination of the City's emergency communications center. This position provides direct oversight of communications supervisors and personnel, ensures compliance with all federal, state, and local regulations, and supports operational efficiency, staffing, training, and technology systems.
The Assistant E-911 Manager serves as second in command for the Communications Manager and assumes full operational control in their absence.
Please note: Failure to fully complete both the Work Experience and Education sections may result in your application being denied. To be considered for employment, all required sections must be completed in full. Please do not enter "See Resume" in place of providing the requested information.
Major Duties
  • Directs supervisors and telecommunicators across all shifts.
  • Assist in hiring, discipline, performance evaluations, and employee development.
  • Oversees scheduling, staffing levels, and overtime management.
  • Ensure compliance with GA POST, GCIC, FCC, and other regulatory standards.
  • Develop, implement, and update policies, procedures, and standard operating guidelines.
  • Monitor and evaluate operational performance, including call handling and response metrics.
  • Oversee training programs, certifications, and quality assurance processes.
  • Assist in budget preparation, resource allocation, and equipment planning.
  • Coordinate with police, fire, EMS, and other public safety partners.
  • Manage major incident communications and provide command level support during emergencies.
  • Assists with technology systems including CAD, radio systems, and E-911 infrastructure.
  • Prepare reports, statistics, and presentations for leadership.
  • Perform other related duties as assigned.

Minimum Qualifications
  • Bachelor's degree with major course work in emergency management or related field
  • Masters preferred.
  • Minimum of six (6) years of progressively responsible experience in emergency communications or public safety.
  • Minimum two (2) years of supervisory experience in E-911 communications center.
  • Equivalent combination of education and progressive experience for twelve (12) years.

Knowledge Required by the Position
  • Knowledge of E-911 operations, emergency dispatch protocols, and communications systems.
  • Knowledge of supervisory and management principles.
  • Knowledge of federal, state, and local laws governing emergency communications.
  • Skill in decision-making under high stress conditions.
  • Knowledge of training, quality assurance, and performance management practices.
  • Knowledge of geography and the road system throughout the city.
  • Skill in determining the scope and magnitude of an emergency.
  • Ability to give and follow oral and written instructions.
  • Ability to handle multiple situations at once.
  • Ability to reason, analyze situations accurately, and choose effective action.
  • Ability to remain calm and communicate precisely and clearly in emergencies.
  • Ability to deploy emergency equipment within specific guidelines.
  • Ability to locate and follow rules and procedures regarding police records and files.
  • Ability to document facts accurately, legibly, and completely under adverse conditions.
  • Ability to assist and train personnel with performance, safety rules and regulations.
  • Ability to establish and maintain cooperative relationships.
  • Knowledge of and ability to use Microsoft Office applications.
  • Knowledge of Salesforce
CERTIFICATION, LICENSE AND SPECIAL REQUIREMENTS
  • Georgia POST BCO certification
  • GCIC certifications
  • BLS provider certification.
  • Quality Assurance and Communications Supervisor certifications.
  • APCO and EMD certifications
  • Communications Training Officer certification.
  • State of Georgia Driver's License.
  • FEMA Incident Command System (ICS) 100, 200, 700 and 800.
  • Georgia Certified Emergency Manager certification within 30 months of employment.
PHYSICAL DEMANDS and WORK ENVIRONMENT
The work is primarily sedentary but may involve extended periods of sitting and using communications equipment. The employee uses tools or equipment requiring dexterity. Tasks require the ability to exert very moderate physical effort in light work, typically involving some combination of stooping, kneeling, crouching and crawling. Some lifting, carrying, pushing and/or pulling objects and materials of moderate weight from 10-25 pounds may be required.
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the primary job functions described herein. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were written out in this job description.
The City has the right to revise this job description at any time. This description does not represent in any way a contract of employment.
  • Paid Holidays
  • Vacation Leave
  • Sick Leave
  • 457b Supplemental Retirement (Deferred Compensation Plan)
  • Long and Short-Term Disability
  • Direct Deposit
  • Employee Assistance Program
  • Life Insurance
  • Pension Plan
  • Medical
  • Dental
  • Vision
  • Flexible Spending Account
  • Dependent Care - Flexible Spending Account

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