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911 Communications Dispatcher Jobs (NOW HIRING)

Macon-Bibb County, GA

E-911 Communications Officer

GA · On-site

$35K/yr

... The E- 911 Communication Officer is responsible for receiving, processing, dispatching, and ... Operates radio equipment to dispatch law enforcement, fire, or other personnel and equipment to ...

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911 Communications Dispatcher information

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How much do 911 communications dispatcher jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for 911 communications dispatcher in the United States is $22.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $23.80 per hour, depending on experience, location, and employer.

What is a 911 communications dispatcher?

911 Communications Dispatchers are trained professionals who answer emergency and non-emergency calls from the public. They gather vital information, assess the situation, and quickly dispatch police, fire, or medical services as needed. Dispatchers must remain calm under pressure, communicate clearly with callers and responders, and make critical decisions in fast-paced situations. Their role is essential for ensuring that emergency services are delivered efficiently and effectively.

What are the key skills and qualifications needed to thrive as a 911 communications dispatcher?

To thrive as a 911 Communications Dispatcher, you need excellent multitasking abilities, strong verbal communication, and a high school diploma or equivalent, often supplemented by specialized emergency dispatch training. Familiarity with computer-aided dispatch (CAD) systems, radio equipment, and emergency response protocols is typically required. Remaining calm under pressure, exercising sound judgment, and demonstrating empathy are crucial soft skills for this role. These skills are vital to accurately gather information, coordinate emergency responses efficiently, and support callers in crisis situations.

What are some common challenges faced by 911 communications dispatchers, and how do teams typically support each other in high-pressure situations?

911 Communications Dispatchers often encounter high-stress situations, such as handling multiple emergency calls simultaneously or managing emotionally charged conversations with callers in crisis. A key challenge is maintaining composure and clear communication under pressure. To support each other, dispatch teams typically use structured shift briefings, real-time collaboration, and established protocols for escalation. Many centers also offer peer support programs and debriefings after particularly stressful incidents to help maintain team morale and mental health.

What is the difference between 911 Communications Dispatcher vs Emergency Call Taker?

Aspect911 Communications DispatcherEmergency Call Taker
Required CredentialsHigh school diploma, dispatcher certification, CPR/First AidHigh school diploma, basic dispatcher training, CPR/First Aid
Work EnvironmentEmergency dispatch centers, handling calls and coordinating respondersCall centers, receiving emergency and non-emergency calls
Employer & IndustryPublic safety agencies, police, fire, EMSPublic safety agencies, police, fire, EMS
Common Search & Comparison911 Communications Dispatcher vs Emergency Call Taker

Both roles are vital in emergency response, with the 911 Communications Dispatcher often taking a broader role in coordinating responders, while Emergency Call Takers primarily handle incoming calls. The skills, certifications, and work environments overlap significantly, making them closely related positions within public safety agencies.

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What job categories do people searching 911 Communications Dispatcher jobs look for?

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911 Communications Dispatcher jobs near you
Infographic showing various 911 Communications Dispatcher job openings in the United States as of August 2026, with employment types broken down into 1% Internship, 1% As Needed, 87% Full Time, 9% Part Time, and 2% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $45,823 per year, or $22 per hour.

911 Communications/Dispatch Officer

Coryell County

Gatesville, TX • On-site

$35K/yr

Full-time

Re-posted 6 days ago

Job description

Salary: $35,000

Summary of Responsibilities:

Dispatches emergency calls by contacting units and relaying calls, providing fire, ambulance and law enforcement assistance, monitoring officers' status and radio frequencies, monitoring traffic stops for officer safety, broadcasting state and nationwide teletypes, providing back-up units, and responsible for answering 9-1-1 phone.

Essential Responsibilities and Functions:

  • Must be able to relay information accurately and with clarity in stressful and tense situations
  • Answer non-emergency calls by assisting citizens and law enforcement with needed services
  • Receive calls for service, problem solving and routing calls to the appropriate department or agency
  • Performs related duties by checking and entering stolen items, receiving and routing administrative messages, confirming and entering warrants, maintain wrecker logs, checking criminal histories, maintaining and updating protective orders
  • Must be efficient in computer operations
  • Perform related duties as required

Knowledge, Skills and Abilities:

  • Work requires knowledge necessary to understand basic operational, technical, or office processes
  • Must have a level of knowledge equivalent to four years of high school or the equivalency
  • Must have the ability to obtain a certification from the Texas Commission on Law Enforcement Officer Standards and Education (TCLEOSE) Communication (Dispatcher) Certification
  • Must be proficient in computer use

Minimum Qualifications:

  • Must be at least eighteen (18) years of age
  • Must possess and maintain a valid Texas Operators Driver's License with an acceptable driving record
  • No experience required

Work Schedule / Hours

12 hr Shift work required


Employment is contingent upon successful completion of pre-employment drug testing, physical fitness testing and criminal background check.

I understand that final confirmation of any job offer will be contingent upon my undergoing a pre-employment drug screening, and failure to submit to such screening, the falsification of a screen, or a positive finding on a test will remove me from consideration for employment for one year. 

I also understand this position requires an ability to meet physical demands that serve as the essential functions of the job. I understand that I may be required to demonstrate that I can perform the essential functions of the job.

I also understand a criminal history check will be conducted.  Although a disqualification is possible, in accordance with federal and state laws, a previous conviction does not automatically disqualify me from consideration for employment.  However, if I attempt to withhold information or falsify information pertaining to previous convictions, I will be disqualified from further employment consideration.

Nothing herein creates either a contract or offer of employment.

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