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911 Center Manager Jobs (NOW HIRING)

European Wax Center

Center Manager

Sandusky, OH

$53K - $70K/yr

Grow. 911 Crossings Rd, Sandusky, OH 44870 · In-Person · Full-Time · $53,000-$70,000/yr BASE PAY ... As a Center Manager at European Wax Center, you own the full picture - team performance, guest ...

Summit County, CO

911 Dispatch Lead

Frisco, CO · On-site

$39.62 - $55.47/hr

Regular Full-Time Department: 911 Center Opening Date: 05/15/2026 Closing Date: Continuous ... Candidates must possess the ability to mentor staff, manage multiple priorities simultaneously, and ...

Alachua County

911 Specialist

Gainesville, FL

$45K - $69K/yr

Assists with management and readiness of the backup 911 center. Assists with monitoring the maintenance and functionality of the county's 911 system on a 24/7 basis, thereby protecting the life and ...

Seminole County, FL

911 Systems Coordinator

Sanford, FL · On-site

$42K - $55K/yr

Conducts special projects and assists management in scheduling, special events, statistics, and projects as assigned. Act as a liaison with 911 Center personnel and system vendors to ensure the 911 ...

Ocean Bay LLC

Call Center Manager (3684)

Denver, CO · On-site

Ocean Bay, a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking a 911 / Emergency Call Center Manager. Position Responsibilities: * Ensure that ...

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911 Center Manager information

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$30.5K

$58.6K

$99K

How much do 911 center manager jobs pay per year?

As of Jul 3, 2026, the average yearly pay for 911 center manager in the United States is $58,553.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $66,500.00 per year, depending on experience, location, and employer.

Is it hard to be hired as a 911 dispatcher?

Becoming a 911 dispatcher can be competitive, as it requires passing written exams, background checks, and often completing specialized training or certifications. Strong communication skills, the ability to handle stressful situations, and familiarity with dispatch software are important for hiring success.

What are some common challenges faced by a 911 Center Manager, and how can they be addressed?

A 911 Center Manager often faces challenges such as maintaining staff morale during high-stress situations, ensuring adequate staffing coverage for 24/7 operations, and managing rapidly evolving technology systems. To address these, effective managers focus on providing ongoing training, encouraging open communication, and implementing wellness programs to support staff well-being. Staying current with industry standards and fostering a collaborative team environment also help ensure the center runs smoothly and efficiently.

What are the key skills and qualifications needed to thrive as a 911 Center Manager, and why are they important?

To thrive as a 911 Center Manager, you need strong leadership, crisis management abilities, and a background in emergency communications, often supported by certifications like APCO or NENA and supervisory experience. Familiarity with Computer-Aided Dispatch (CAD) systems, radio communication technology, and emergency protocols is essential. Exceptional decision-making, communication, and conflict resolution skills set top managers apart in high-pressure environments. These competencies ensure effective emergency response operations, team performance, and public safety under demanding conditions.

What does a 911 Center Manager do?

A 911 Center Manager oversees the daily operations of an emergency communications center, ensuring efficient and effective response to emergency calls. They supervise staff, manage schedules, implement policies and procedures, and coordinate with local law enforcement, fire, and medical agencies. Additionally, they are responsible for training personnel, maintaining communication systems, and ensuring compliance with regulations. Their leadership is critical in maintaining the reliability and performance of emergency response services.

How much do 911 dispatchers make?

911 dispatchers, also known as emergency communications specialists, typically earn an average annual salary of around $40,000 to $50,000, depending on experience and location. In some areas, experienced dispatchers or those with additional certifications can earn higher wages, and shift differentials may also apply.

What does a 911 supervisor do?

A 911 supervisor oversees emergency dispatch operations, manages dispatchers, ensures calls are handled efficiently, and maintains communication protocols. They often monitor call quality, coordinate responses with emergency services, and may be responsible for staff scheduling and training.

Where do 911 dispatchers make the most money?

911 Center Managers typically earn higher salaries in regions with larger populations and higher cost of living, such as urban areas or states with higher average wages. Factors like experience, certifications, and the size of the dispatch center also influence salary levels, with larger centers often offering higher pay. However, salary ranges can vary widely depending on local budgets and government funding.

What is the difference between 911 Center Manager vs 911 Dispatcher?

Aspect911 Center Manager911 Dispatcher
Primary RoleOversees operations, manages staff, ensures protocol complianceResponds to emergency calls, provides assistance, dispatches responders
Required CertificationsEmergency dispatch certification, management trainingEmergency dispatch certification, CPR/First Aid
Work EnvironmentOffice setting within a public safety communications centerEmergency call-taking environment, often shift-based
Typical EmployerPublic safety agencies, emergency communication centersPublic safety agencies, police/fire/EMS dispatch centers

The main difference is that a 911 Center Manager oversees the entire dispatch operation, focusing on management and coordination, while a 911 Dispatcher handles emergency calls directly, providing immediate assistance and dispatching responders. Both roles require specialized certifications and work within the same environment, but their responsibilities differ significantly.

More about 911 Center Manager jobs
What cities are hiring for 911 Center Manager jobs? Cities with the most 911 Center Manager job openings:
What states have the most 911 Center Manager jobs? States with the most job openings for 911 Center Manager jobs include:
What job categories do people searching 911 Center Manager jobs look for? The top searched job categories for 911 Center Manager jobs are:
911 Center Manager jobs near you
Infographic showing various 911 Center Manager job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 86% Full Time, 12% Part Time, and 1% Contract. Highlights an 96% Physical, and 4% Remote job distribution, with an average salary of $58,553 per year, or $28.2 per hour.
Center Manager

Center Manager

European Wax Center

Sandusky, OH

$53K - $70K/yr

Full-time

PTO

Posted 23 days ago

Job description

EUROPEAN WAX CENTER

Center Manager
Lead. Develop. Grow.
911 Crossings Rd, Sandusky, OH 44870 · In-Person · Full-Time · $53,000–$70,000/yr
 
 
BASE PAY
$22/hr
Based on experience
 
 
BONUS POTENTIAL
+$18K/yr
Monthly performance bonuses
 
 
TOTAL EARNINGS
$53K–$70K
For leaders who hit goals consistently
 
THE OPPORTUNITY
 
You won't be managing a schedule. You'll be running a business.
 
As a Center Manager at European Wax Center, you own the full picture - team performance, guest experience, sales results, and culture. You're not executing someone else's playbook; you're building a center people are proud to work in and guests love coming back to.
 
We're Ballast Wax, a fast-growing multi-unit EWC franchisee. We believe great leadership is the difference between a center that survives and one that thrives. We invest in our managers, give you real autonomy, and back it up with structure, training, and a team that wants to see you win.
 
WHAT YOU'LL OWN
 
Sales & Business Results
  • Own revenue, package, and product goals - and know your numbers
  • Coach your team on guest education and confident selling
  • Analyze trends and build action plans to move the needle
  • Drive traffic through local marketing and brand campaigns
 
Guest Experience
  • Set the standard for every guest interaction - from first hello to farewell
  • Resolve escalated concerns with professionalism and care
  • Champion an environment guests want to return to - and tell their friends about
 
Team Development
  • Recruit, onboard, and retain top-performing team members
  • Coach consistently - performance reviews, 1-on-1s, real feedback
  • Build internal succession so your team has somewhere to grow
  • Create a culture people choose to stay in
 
Center Operations
  • Manage scheduling, inventory, payroll, and cash handling
  • Track KPIs - productivity, retention, labor - and act on what you find
  • Uphold cleanliness, sanitation, and brand standards without exception
 
WHO YOU ARE
 
We're not looking for a placeholder. We're looking for a builder.
  • You own a number. You've been accountable for real sales metrics - revenue, conversion, retention - and you can tell us exactly what they were and whether you hit them.
  • You develop people, not just manage them. You can name someone on a previous team you coached into a higher role. You give direct feedback and follow through.
  • You recruit proactively. You don't wait for a job board to fill your pipeline. You know what "good" looks like and you go find it.
  • You recover gracefully. When a guest has a problem, you don't pass it off - you own the fix, and you use it to make things better for the next person.
  • You've managed a real team. 2+ years leading direct reports in retail, spa, beauty, hospitality, or a similar guest-facing environment. More experience = more earning potential.
  • You're available when guests are. Flexible schedule including evenings and weekends (one weekend shift, not both). Reliable transportation required.
 
WHAT WE OFFER
 

Compensation & Bonuses

  • $22/hr base depending on experience
  • Monthly performance bonuses: $500, $1,000, or $1,500
  • Goals are realistic - our managers hit them
  • Total potential: $53,000–$70,000 annually
  • Commission on personal sales - rewarded for leading from the front
 
Growth & Career Path
  • 30-60-90 day structured onboarding
  • Mentorship from district leadership
  • Clear path: Senior Center Manager → District Manager
  • Ongoing training and professional development
 
Work-Life Balance
  • 2 weeks PTO after first 90 days
  • Consistent, predictable shift structure
  • One weekend shift required (not both)
 
 
OUR HIRING PROCESS
 
Three steps. No runaround.
  • Step 1 - Video Interview: A real conversation about your experience, style, and goals.
  • Step 2 - Experience the Center: Visit us as a guest. See what we're about from the inside.
  • Step 3 - Mutual Fit Decision: If it clicks for both sides, let's grow together.
 
Learn more: www.waxcenter.com/careers

Apply