911 Center Manager Jobs (NOW HIRING)

Salary: $38,250.00 Annually
Location : 100 Young Street, Wilkes-Barre, PA
Job Type: Full-time
Job Number: 02015
Department: 911
Opening Date: 03/11/2026
Closing Date: Continuous
Description
THIS POSITION WILL REMAIN POSTED UNTIL FILLED
Summary: The Data Entry/CLEAN Clerk, under the immediate direction of the PSAP Supervisor, is responsible for the daily operation of the main Commonwealth Law Enforcement Assistance Network (CLEAN) I National Crime Information Center (NCIC) computer terminal within the Luzerne County 911 Center. The Data Entry /CLEAN clerk will also maintain and provide access to the Pennsylvania Justice Network system (JNET) when necessary. Daily responsibilities of the Data Entry/ CLEAN clerk include the processing, entering, cancelling, and overall maintenance of the CLEAN and NCIC files and associated General Alarm files.
Reporting Authority: 911 PSAP Manager
Essential Duties and Responsibilities
• Receive non-emergency phone calls related to the CLEAN, NCIC, NLETS, and JNET systems.
• Perform accurate and timely queries, entries, cancellations, and other transactions, from all information systems as requested or needed by law enforcement and criminal justice user agencies.
• Maintain a filing system for storage and retrieval of all CLEAN and General Alarm files.
• Assists with the transition to an electronic filing system.
• Retain all transaction records in accordance with established CLEAN and Luzerne County policies.
Required Knowledge, Skills and Abilities
Knowledge of:
• Basic comprehension of public safety communications is preferred.
• Luzerne County Emergency Service Agencies.**
• Departmental rules and regulations. **
• CLEAN, NCIC, NLETS, JNET systems, codes, and manuals. **
• Bookkeeping and application thereof
• Ability to accurately add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Basic English comprehension and spelling.
** Indicates development after employment
Skills in:
• Ability to carry out administrative and clerical responsibilities independently.
• Effectively multitask, simultaneously using multiple information systems.
• Receive, comprehend and accurately respond to verbal information and instructions.
• Excellent organizational skills
• Effective customer relations
• Microsoft Word, Excel, Publisher, Power Point and Adobe
• Some Knowledge of modern office principles and practices
Ability to:
• Complete and maintain CLEAN and Pennsylvania JNET operator certification as required.
• Accurately communicate and relay information.
• Demonstrate appropriate interpersonal communication skills for public safety communications.
• Perform extensive data entry and data retrieval from information systems.
• Understand and execute complex oral and written instructions.
• Work shifts, weekends and holidays.
• Comply with Luzerne County's personnel policies in conjunction with AFSCME Local 1398.
• Organize and maintain records and documentation.
• Communicate with the public in a professional manner.
• Work independently.
• Handle confidential data discreetly, disclosure of which is protected by law.
• Receive and accept regular feedback and review of job performance.
• Perform other duties as assigned.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by a person assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required to perform in this position.
Minimum Qualifications
• High school diploma or equivalent.
• Submit and pass periodic drug and alcohol screening.
• Participate in and satisfactorily complete training on policy and procedure.
• No criminal convictions or indictments of felony or misdemeanor charges or any computer crimes.
• Typing accurately.
The County of Luzerne is an EEO/ADA Employer
I. Medical Insurance
The coverage begins for the employee the on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents. Cost to the employee to participate in the plan varies by the coverage selection and the number of dependents; and may be subject to collective bargaining agreement. The employee may also elect to opt out of the County's medical insurance if proof of coverage is provided. Under this arrangement, the employee is provided with an annual opt out payment.
II. Vision and Prescription
The coverage begins for the employee on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents. Contributions may vary, subject to collective bargaining agreement.
III. Dental Coverage
The coverage begins for the employee on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents. Contributions may vary, subject to collective bargaining agreement.
IV. Life Insurance
A $50,000 life insurance policy is afforded to full-time employees, unless specified differently in a collective bargaining agreement. It remains in effect as long as the employee is actively employed and terminates upon resignation or retirement.
V. Retirement
All full-time employees and part-time employees working more than 1,000 hours per year qualify for Luzerne County retirement benefits, in which employees must contribute 5% of their earnings, and may choose to add to an additional voluntary contribution, not to exceed an additional 10%.