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911 Call Operator Jobs (NOW HIRING)

ONE Elite Staffing

911 Call Taker/Dispatcher

Dallas, TX · On-site

We are looking for 911 Call Takers/Dispatchers for the City of Dallas Police Department. Candidate ... Working knowledge of Communications Division Standard Operating Procedures (S.O.P.), General and ...

Bladen County

$53K - $58K/yr

... call center; prepares and submits 911 call problem reports to all TELCO's that service Bladen ... Performs general administrative/clerical work by operating computers, printers, copier, fax machine ...

UW Health

Inpatient RN Operating Room

Rockford, IL · On-site

$36.26 - $59.97/hr

Required Work Experience * 911 Call Center Triage Only - 2 years experience in an Emergency Room setting or Psychiatric Nursing setting. Required * 911 Call Center Triage Only - Community nursing ...

Rockdale County, Georgia

E-911 Operator I

Conyers, GA · On-site

$18.04 - $23.48/hr

Determines the level and number of emergency responders to any 911 emergency call. Coordinates and ... Knowledge, Skills, and Abilities (Continued) Knowledge of the proper methods of operating a ...

UW Health

Inpatient RN Operating Room

Rockford, IL · On-site

$37.57 - $62.95/hr

Required * 911 Call Center Triage Only - Community nursing experience. Preferred Licenses & Certifications * Current RN licensure to practice in the State of Illinois. Required * Bi-annual CPR ...

UWHealth

Inpatient RN Operating Room

Rockford, IL · On-site

Required Work Experience * 911 Call Center Triage Only - 2 years experience in an Emergency Room setting or Psychiatric Nursing setting. Required * 911 Call Center Triage Only - Community nursing ...

UWHealth

Inpatient RN Operating Room

Rockford, IL · On-site

Required Work Experience * 911 Call Center Triage Only - 2 years experience in an Emergency Room setting or Psychiatric Nursing setting. Required * 911 Call Center Triage Only - Community nursing ...

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How much do 911 call operator jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for 911 call operator in the United States is $20.41, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between 911 Call Operator vs Emergency Dispatcher?

Aspect911 Call OperatorEmergency Dispatcher
Required CredentialsHigh school diploma, CPR certification often preferredHigh school diploma, emergency communication training
Work EnvironmentEmergency call centers, public safety agenciesDispatch centers, emergency response agencies
Employer & IndustryPolice, fire, EMS departmentsPublic safety agencies, emergency services
Common Search Intent911 Call Operator vs Emergency Dispatcher

Both roles involve handling emergency calls and coordinating responses. While 911 Call Operators primarily answer emergency calls and gather initial information, Emergency Dispatchers often have broader responsibilities, including dispatching units and managing ongoing communication. The roles overlap significantly, but the term '911 Call Operator' is more focused on call-taking, whereas 'Emergency Dispatcher' emphasizes dispatching duties.

How do you get a job as a 911 Call Operator?

To become a 911 Call Operator, candidates typically need a high school diploma or equivalent, and must complete training provided by the hiring agency, which includes emergency communication protocols and sometimes CPR certification. Applicants usually undergo background checks, written exams, and skills assessments, and must demonstrate strong communication and multitasking abilities.

What disqualifies you from being a 911 Call Operator?

Disqualifications for a 911 Call Operator typically include a criminal record, especially involving felonies or crimes of dishonesty, poor communication skills, or inability to pass background checks and drug tests. Candidates must also meet age requirements and often need a high school diploma or equivalent; physical and mental fitness are also assessed to ensure they can handle high-stress situations.
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911 Call Operator jobs near you
Infographic showing various 911 Call Operator job openings in the United States as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $42,460 per year, or $20.4 per hour.

911 Call Taker/Dispatcher

Dallas, TX • On-site

ONE Elite Staffing
Recruiting and Staffing Services • 11 - 50 employees
Learn more about ONE Elite Staffingexternal

Other

Re-posted 14 hours ago

Job description

We are looking for 911 Call Takers/Dispatchers for the City of Dallas Police Department.

Candidate will be providing emergency communication response to citizens requesting fire, police, and/or ambulance to maintain the safety of citizens' and police employees lives and property.

Essential Functions

1. Receives and evaluates calls from the public requesting police, fire, and Emergency Medical Service (EMS)

assistance and transfers fire and ambulance calls to respective dispatcher as dictated by the situation and mandated in the departmental directives to respond to safety needs of citizens.

2. Determines nature of emergency, codes incident according to five tier call prioritization system, and inputs and transmits call information entering incident data in computer to ensure documentation of incident and transmittal to dispatcher for prompt response.

3. Thoroughly interviews callers to obtain vital/all necessary information to ensure a prompt appropriate response to particular situation and document an accurate and complete report of the incident.

4. Identifies critical situations and alerts supervisor on complicated and unusual situations such as bomb threats, kidnapping, line traces, etc. to ensure prompt and appropriate police response to the situation.

5. Applies policies, procedures, guidelines relating to emergency situations, and crime intervention to ensure compliance, safety of citizens and emergency response personnel, and prevent liabilities.

6. Provides immediate crisis intervention for hysterical and agitated callers to calm them enough to get the necessary information to respond to the call.

7. Regular, reliable and punctual attendance is an essential function of the job.

Requirements:

Knowledge, Skills, and Abilities Required to Perform Work

Thorough knowledge of telephone etiquette and procedures.

Thorough knowledge of streets and highways in the Dallas area.

Working knowledge of Communications Division Standard Operating Procedures (S.O.P.), General and Special Orders consisting of rules, regulations and amendments, Personnel Rules of the City of Dallas.

Proficient and effective oral communication skills with clear and understandable voice.

Technical ability to operate 9-1-1/3-1-1 telephone equipment, including Automatic Number Indicator, Automatic

Location Indicator, and multi-function telephone set.

Ability to apply policies, procedures, and guidelines relating to emergency and non-emergency situations.

Advance knowledge of Crime Intervention procedures.

Ability to receive and handle complaints, and request for information from citizen making call.

Ability to exercise sound judgment and stay calm under extreme pressure situations in order to think and provide quick response to emergency situations.

Ability to type a minimum of 30 words per minute and transcribe citizen's requests succinctly.

Ability to establish and maintain an effective working relationship with all levels of management, city officials, vendors, other government agencies, other employees and the general public.

Texas Commission on Law Enforcement Officer Standards and Education certification as a 911 Operator required.

Working Conditions and Hazards

Works sitting at telephone panel and computer terminal.

Subject to stress from tension and from receiving details of criminal acts of violence.

Works rotating shifts, including nights, weekends, and holidays.

MUST have a clear background and able to pass a drug test