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3Rd Shift Call Center Jobs in Rochester, NY (NOW HIRING)

... Shift & Working Hours: 3rd Shift; 10:00 PM to 6.30 AM; Weekends/Overtime/Holidays as needed. In ... call the HR Solution Center at 844-LOL-HR4U (844-565-4748) M-F 8:00am-4:30pm CT.

... Shift & Working Hours: 3rd Shift; 10:00 PM to 6.30 AM; Weekends/Overtime/Holidays as needed. In ... call the HR Solution Center at 844-LOL-HR4U (844-565-4748) M-F 8:00am-4:30pm CT.

Warehouse Associate

Gates, NY · On-site

$18/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... Shift 1st, 2nd, 3rd Your hustle is your paycheck. The more you move, the more you make--top ... via phone (call or text) or email. This is not a comprehensive list of all duties or ...

CNC Machinist 2nd Shift

Rochester, NY · On-site

$22 - $27.39/hr

  • Retirement

Shift premiums for 2nd and 3rd shift schedules * Excellent benefits package including a 6% Company ... CNC Multi-axis Machining Center to .001" tolerance * Internal/External Precision Grinding to .0001 ...

Warehouse Associate

Rochester, NY · On-site

$18/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... Shift 1st, 2nd, 3rd Your hustle is your paycheck. The more you move, the more you make-top ... via phone (call or text) or email. This is not a comprehensive list of all duties or ...

Warehouse Associate

Rochester, NY · On-site

$18/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... Shift 1st, 2nd, 3rd Your hustle is your paycheck. The more you move, the more you make-top ... via phone (call or text) or email. This is not a comprehensive list of all duties or ...

Warehouse Associate

Rochester, NY

$18/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... Shift 1st, 2nd, 3rd Your hustle is your paycheck. The more you move, the more you make-top ... via phone (call or text) or email. This is not a comprehensive list of all duties or ...

Warehouse Associate

Rochester, NY

$18/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... Shift 1st, 2nd, 3rd Your hustle is your paycheck. The more you move, the more you make-top ... via phone (call or text) or email. This is not a comprehensive list of all duties or ...

CNC Machinist- All Shifts

Rochester, NY · On-site

$22 - $30/hr

  • Retirement

Shift premiums for 2nd and 3rd shift schedules * Excellent benefits package including a 6% Company ... CNC Multi-axis Machining Center to .001" tolerance * Internal/External Precision Grinding to .0001 ...

Showing results 41-60

3Rd Shift Call Center information

See Rochester, NY salary details

$10

$17

$24

How much do 3rd shift call center jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for 3rd shift call center in Rochester, NY is $17.68, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $18.99 per hour, depending on experience, location, and employer.

What is a 3rd shift call center?

A 3rd shift call center job refers to working late-night or overnight hours, typically starting in the evening and ending early in the morning. Employees in these roles handle customer service, technical support, or sales calls during hours when most daytime staff are off-duty. This shift is essential for companies that provide 24/7 support to customers in different time zones. 3rd shift workers often receive shift differentials or higher pay rates due to the non-traditional hours.

What are the key skills and qualifications needed to thrive as a 3rd shift call center representative?

To thrive as a 3rd Shift Call Center Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with call center software, CRM systems, and basic computer proficiency are typically required for managing calls and logging information efficiently. Dependability, resilience, and the ability to remain calm under pressure are crucial soft skills for handling late-night inquiries and challenging customer interactions. These skills ensure consistent customer support, accurate issue resolution, and smooth operations during non-standard hours.

What are some unique challenges faced by 3rd shift call center representatives, and how can they be managed effectively?

Working the 3rd shift in a call center can present unique challenges, such as adjusting to an overnight schedule, maintaining energy levels, and balancing personal life. Representatives may also handle a higher volume of urgent or escalated calls due to the after-hours nature of the shift. To manage these challenges, it’s important to establish a consistent sleep routine, use strategies for staying alert during shifts, and take advantage of support resources or wellness programs offered by employers. Team collaboration and communication with supervisors are also key to addressing any concerns and ensuring a positive work environment.

What is the difference between 3Rd Shift Call Center vs Customer Service Representative?

Aspect3Rd Shift Call CenterCustomer Service Representative
Work HoursTypically overnight or late-night shiftsDaytime or flexible hours, depending on employer
Work EnvironmentCall center setting, often noisy and fast-pacedOffice or remote, customer-facing interactions
Required SkillsCommunication, problem-solving, patienceCommunication, problem-solving, patience
Common CertificationsNone required, but customer service training helpfulNone required, customer service training optional

Both roles involve assisting customers via phone or online, requiring strong communication skills. The main difference lies in the work hours and environment, with 3Rd Shift Call Center jobs occurring overnight in a call center setting, while Customer Service Representatives often work during regular business hours in office or remote environments.

What are the most commonly searched types of Call Center jobs in Rochester, NY?

The most popular types of Call Center jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for 3Rd Shift Call Center jobs?

Cities near Rochester, NY with the most 3Rd Shift Call Center job openings:

Infographic showing various 3Rd Shift Call Center job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 21% Part Time, 5% Contract, and 2% Nights. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $36,777 per year, or $17.7 per hour.

Bus Technician/Mechanic I (3rd Shift, Thursday & Friday Off)

Regional Transit Service

Rochester, NY • On-site

$33.17 - $41.48/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.


Job description

Bus Technician/Mechanic I (3rd Shift – Thursday & Friday Off)

Reports To: Fleet Maintenance Supervisor
Salary Range: Starting Pay: $33.17 per hour | Top Rate Within 3 Years: $41.48 per hour

Schedule: Monday–Wednesday: 11:00 p.m. – 7:30 a.m.; Saturday & Sunday: 5:00 p.m. – 2:00 a.m.
Days Off: Thursday & Friday
Union Representation: ATU Local 282


Make an Impact at RTS

At Regional Transit Service (RTS), we keep our community moving. With more than 1,000 employees serving eight counties, we provide safe, reliable, and sustainable transportation for nearly 8 million riders each year. As a Bus Technician / Mechanic I, you'll play an essential role in keeping our fleet operating safely and reliably by performing preventive maintenance, diagnostics, repairs, and overhauls on buses and support vehicles.


Why Join RTS?

Staying Healthy

  • Medical, Dental & Vision Insurance
  • Flexible Spending Account (FSA)

Feeling Secure

  • RTS Pension Plan
  • NYS Deferred Compensation Plan
  • Life, Disability & Supplemental Insurance
  • Union representation through ATU Local 282

Work-Life Balance

  • Paid Time Off
  • Paid Holidays
  • Employee Assistance Program
  • 24/7 Fitness Center
  • Wellness Program
  • Culture & Inclusion Council
  • Public Service Loan Forgiveness (PSLF)
  • Employee Discounts & More

Career & Professional Growth

  • Advance to top pay of $41.48/hour within 3 years
  • Stable, consistent work with weekly pay
  • Paid training on current vehicle technologies
  • Tool allowance and boot allowance
  • Opportunities for advancement within Fleet Maintenance

About the Role

The Bus Technician / Mechanic I is responsible for maintaining, diagnosing, repairing, and overhauling RTS buses and fleet vehicles to ensure safe, reliable service. This position performs preventive maintenance, troubleshooting, component replacement, and emergency repairs while maintaining high standards of safety and workmanship.


What You'll Do

  • Maintain, repair, and overhaul RTS buses and fleet vehicles.
  • Perform inspections, diagnostics, and preventive maintenance.
  • Replace, adjust, and repair mechanical and electrical components.
  • Complete required test drives following repairs.
  • Operate diagnostic software and equipment, including Cummins InSite and Allison diagnostic systems.
  • Perform welding, brazing, and cutting torch work as required.
  • Operate tow trucks and respond to road calls when assigned.
  • Report safety concerns, equipment defects, and maintenance issues to supervisors.
  • Maintain accurate maintenance documentation.
  • Perform other duties as assigned.

What We're Looking For

Required Qualifications

  • Two (2) years in an accredited diesel mechanics program or comparable technical coursework;

OR

  • Equivalent verifiable work experience (two years of work experience may substitute for one year of education).
  • Excellent customer service and communication skills.
  • Must provide own tools.
  • Must obtain a New York State CDL Class B permit with passenger and air brake endorsements prior to employment.
  • Must obtain a CDL Class B license within 90 days of hire.
  • Must obtain a CDL Class A permit with towing endorsement (may be obtained after hire).
  • Must obtain a CDL Class A license within 90 days of receiving the permit.
  • Must successfully complete a post-offer physical examination.
  • Must be able to read, write, and communicate effectively in English for safety, communication, and use of technical manuals.

Preferred Qualifications

  • Experience maintaining heavy-duty diesel vehicles or transit buses.
  • Experience using computerized diagnostic systems.
  • Welding and fabrication experience.
  • Commercial fleet maintenance experience.

Knowledge, Skills & Abilities

  • Knowledge of diesel engine repair and preventive maintenance practices.
  • Ability to diagnose and repair mechanical, hydraulic, pneumatic, and electrical systems.
  • Proficiency using computerized diagnostic equipment.
  • Ability to safely operate shop equipment and towing vehicles.
  • Strong troubleshooting and analytical skills.
  • Ability to work independently and collaboratively.
  • Strong communication and customer service skills.
  • Commitment to safe work practices and quality workmanship.

Working Conditions & Physical Requirements

The physical demands described are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made for qualified individuals with disabilities.

  • Frequently required to stand, walk, reach, use hands, talk, and hear.
  • Occasionally required to sit, climb, balance, stoop, kneel, crouch, or crawl.
  • Frequently lift or move up to 20 pounds.
  • Occasionally lift or move up to 75 pounds.
  • Must possess close, distance, color, peripheral, and depth vision with the ability to adjust focus.
  • Regularly works around moving mechanical equipment.
  • Frequently works outdoors in varying weather conditions.
  • Occasionally exposed to wet or humid environments, fumes, airborne particles, vibration, and chemicals.
  • Work environment includes moderate to loud noise levels.

Equal Employment Opportunity

Rochester Genesee Regional Transportation Authority (RGRTA) has a zero-tolerance drug and alcohol policy for all employees in accordance with state and federal law. All internal and external applicants will be required to undergo drug testing before employment and will be subject to further drug and/or alcohol testing throughout their employment in accordance with the Department of Transportation (DOT) and the Federal Transit Administration (FTA) regulatory requirements.

Rochester Genesee Regional Transportation Authority (RGRTA) is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship and/or immigration status, sex, sexual orientation, gender identity, pregnancy, age, veteran status, disability, genetic information, or any other protected characteristic under applicable federal or state law. RGRTA will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.