ZipRecruiter

Log In

1

311 Dispatcher Jobs in Rochester, NY (NOW HIRING)

Isaac Heating & Air Conditioning

Dispatcher

Rochester, NY · On-site

$22 - $25/hr

The dispatcher will interact directly with customers and service technicians, ensuring high standards of customer service and facilitating prompt and accurate service. This position will be IN-PERSON ...

Monroe Ambulance

EMS Dispatcher

Rochester, NY · On-site

$20 - $25/hr

The dispatcher is critical to the safety of our employees and patients and must maintain regular communication with crews to monitor safety. This position requires cooperation between the dispatcher ...

MONROE MEDI-TRANS INC

EMS Dispatcher

Rochester, NY · On-site

$20 - $25/hr

The dispatcher is critical to the safety of our employees and patients and must maintain regular communication with crews to monitor safety. This position requires cooperation between the dispatcher ...

Monroe Ambulance

EMS Dispatcher

Rochester, NY · On-site

$20 - $25/hr

The dispatcher is critical to the safety of our employees and patients and must maintain regular communication with crews to monitor safety. This position requires cooperation between the dispatcher ...

Heidelbergmaterials

Logistics Dispatcher

Pavilion, NY · On-site

$22 - $26/hr

Coordinate daily logistics operations by planning, scheduling, and dispatching material deliveries to ensure efficient, on-time service. * Analyze production capacity, truck availability, customer ...

Heidelberg Materials

Logistics Dispatcher

Pavilion, NY · On-site

$22 - $26/hr

Coordinate daily logistics operations by planning, scheduling, and dispatching material deliveries to ensure efficient, on-time service. * Analyze production capacity, truck availability, customer ...

Meenan

Service Dispatcher

Hopewell, NY · On-site

$18.75 - $25/hr

As a Service Dispatcher, you will be the person our customers rely on to get service when they need it! You will prepare records and distribute work orders to Service Technicians in response to ...

Star Group LP

Service Dispatcher

Hopewell, NY · On-site

$18.75 - $25/hr

As a Service Dispatcher, you will be the person our customers rely on to get service when they need it! You will prepare records and distribute work orders to Service Technicians in response to ...

Leonard's Express Inc

Off Hours Dispatcher

Farmington, NY · On-site

$21 - $23/hr

At Leonard's Express, Inc. we are looking for a motivated dispatcher who wants to help us improve our fleet. A great trucking company starts with their drivers, so our dispatchers are titled Driver ...

WeDriveU

Dispatcher - Weekends

Rochester, NY · On-site

$28.50/hr

The Dispatcher will be answering incoming calls, communicating to drivers, and responding to email inquiries as well as problem solving throughout the day. Shift Hours: 6:00am - 4:00pm - Saturday ...

WeDriveU

Dispatcher - Weekends

Rochester, NY

$28.50/hr

The Dispatcher will be answering incoming calls, communicating to drivers, and responding to email inquiries as well as problem solving throughout the day. Shift Hours: 6:00am - 4:00pm - Saturday ...

Genuine Parts Company

Store Dispatcher I

Rochester, NY · On-site

$17.75/hr

Scheduling deliveries and dispatching delivery drivers on a timely basis * Ensuring that the right parts are delivered to the right customer order with precision, speed and courtesy * Mapping out ...

next page

Showing results 1-20

All Jobs311 Dispatcher Jobs311 Dispatcher Jobs in Rochester, NY

311 Dispatcher information

See Rochester, NY salary details

$11

$21

$33

How much do 311 dispatcher jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for 311 dispatcher in Rochester, NY is $21.74, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $23.46 per hour, depending on experience, location, and employer.

What is the difference between 311 Dispatcher vs Call Center Operator?

Aspect311 DispatcherCall Center Operator
Required CredentialsHigh school diploma; training in dispatch protocolsHigh school diploma; customer service training
Work EnvironmentPublic service agencies, emergency/non-emergency callsCustomer service centers, various industries
Employer & IndustryMunicipal government, public safetyPrivate companies, healthcare, retail, etc.
Common Search/ComparisonYesYes

The main difference between a 311 Dispatcher and a Call Center Operator is that 311 Dispatchers primarily handle non-emergency municipal calls related to public services, while Call Center Operators work across various industries providing customer support. Both roles require strong communication skills and high school diplomas, but 311 Dispatchers focus on public service dispatching, whereas Call Center Operators serve diverse customer needs in different sectors.

What are popular job titles related to 311 Dispatcher jobs in Rochester, NY? For 311 Dispatcher jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching 311 Dispatcher jobs in Rochester, NY look for? The top searched job categories for 311 Dispatcher jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for 311 Dispatcher jobs? Cities near Rochester, NY with the most 311 Dispatcher job openings:
311 Dispatcher jobs near you
Infographic showing various 311 Dispatcher job openings in Rochester, NY as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $45,212 per year, or $21.7 per hour.

Dispatcher

Isaac Heating & Air Conditioning

Rochester, NY • On-site

$22 - $25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Job description

Job Description:

Isaac Heating & Air Conditioning is seeking a self-motivated HVAC Dispatcher for their main office in Rochester, NY. The dispatcher will interact directly with customers and service technicians, ensuring high standards of customer service and facilitating prompt and accurate service. This position will be IN-PERSON at our Rochester office. This position would be ideal for a flexible individual who communicates clearly and concisely with high attention to detail.

What can we offer you?

  • Competitive base pay of $22.00-25.00/hr
  • Medical, Dental, and Vision Insurance
  • 401k Retirement Plan with Company Match
  • Paid vacation and sick time, paid holidays
  • Opportunities for growth and advancement
Summary:

For over 75 years, Isaac Heating and Air Conditioning has worked diligently to meet the changing heating and air conditioning needs of homeowners and businesses in Upstate and Central New York. Isaac is one of the nation's largest privately held HVAC/R contractors and services over 35,000 clients a year. Creating an enjoyable experience met with anticipation results in an environment where our team, clients, and community can comfortably grow, prosper, succeed, and improve their quality of life. Isaac partners with leading HVAC and plumbing companies throughout the United States, providing the support and resources of a large national company.

Responsibilities:
  • Dispatch Commercial HVAC service technicians efficiently and accurately utilizing various technology, including GPS, Service Titan, phone systems, and more
  • Resolve scheduling issues and customer complaints
  • Continually update service writers with the availability of dates and time frames
  • Implement reschedules and limit the number of calls when necessary
  • Schedule technician training
  • Absorb and utilize industry technical knowledge
  • Manage and document technician sick days and vacation requests
  • Assist in covering branches and commercial dispatching
  • Schedule vehicle repairs and oil changes
  • Perform dispatching duties for partner companies
Job Qualifications:
  • High school diploma or equivalent required
  • 1 or more years of customer service experience required
  • Prior dispatch experience is preferred but not required
Competencies:
  • Excellent written, verbal, and active listening skills
  • Strong administrative skills
  • Technical knowledge
  • Strong organizational skills
  • Ability to work individually and as part of a team
  • Problem-solving skills

The starting hourly base wage for this position is $22.00 to $25.00/hr. This is the range of the base pay only, it does not include other components that make up the total compensation package of the position. If offered a position, your total compensation package will be determined by experience, location, skills, and/or education, which may result in a total compensation package that falls outside of the provided range.


This employer participates in E-Verify to verify the employment eligibility of all new hires. E-Verify is a federal program that compares information from Form I-9 to government records to confirm employment eligibility.


Isaac Heating & Air Conditioning (subsidiaries and affiliates) is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy, or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.



Monday-Friday 9:00am-5:30pm

Apply