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311 Dispatcher Jobs (NOW HIRING)

cxb

311 Dispatcher

Jamaica, NY · On-site

Reporting to the 311 Dispatch Manager, the 311 Dispatcher is a part of the 24/7 Street to Home Brooklyn and Queens outreach program working to address homelessness and related activity in all of ...

City of Chicago

LOAD DISPATCHER

Chicago, IL · On-site

$11K/mo

... 311 Salesforce system, calls from 911 emergency system or email or phone communication from the ... radio, dispatch equipment, cell phone PHYSICAL REQUIREMENTS • Ability to operate a personal ...

Go Intellects Inc

Be Seen First

6+years Tier II support for critical 311/911 - Part time

Washington, DC · On-site

$43 - $45/hr

... dispatch operations, and network system infrastructure, including routine monitoring, alarm ... 311, and MDC systems are met. 11. Assists with security patching, operating system upgrades ...

City of Denton, TX

311 Call Center Representative

Denton, TX · On-site

$23.39 - $30.41/hr

Customer Services Division: 311 CALL CENTER EX Opening Date: 08/10/2026 Closing Date: 8/25/2026 11 ... Four (4) years' experience in utility dispatch, customer service, call center, or related field, OR

City of Denton, TX

311 Call Center Representative

Denton, TX · On-site

$23.39 - $30.41/hr

Customer Services Division: 311 CALL CENTER EX Opening Date: 08/10/2026 Closing Date: 8/25/2026 11 ... Four (4) years' experience in utility dispatch, customer service, call center, or related field, OR

CSZNet, Inc

Tier II Support (PT Support)

Washington, DC · On-site

$24.25 - $33.50/hr

The resource troubleshoots and maintains call floor workstations, CAD (Computer Aided Dispatch) and other mission critical 911/311 applications, voice recording systems, and other integrated ...

Elite Dispatching, LLC

Dispatcher

Clackamas, OR · On-site

$20 - $23/hr

Dispatcher Position Type: Full-Time Location: Portland, Oregon Position Summary: Elite Dispatching Services is looking for a dedicated and reliable Dispatcher to join our team. As the primary point ...

Elite Dispatching, LLC

Dispatcher

Clackamas, OR · On-site

$20 - $23/hr

Dispatcher Position Type: Full-Time Location: Portland, Oregon Position Summary: Elite Dispatching Services is looking for a dedicated and reliable Dispatcher to join our team. As the primary point ...

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311 Dispatcher information

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How much do 311 dispatcher jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for 311 dispatcher in the United States is $22.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $23.80 per hour, depending on experience, location, and employer.

What is the difference between 311 Dispatcher vs Call Center Operator?

Aspect311 DispatcherCall Center Operator
Required CredentialsHigh school diploma; training in dispatch protocolsHigh school diploma; customer service training
Work EnvironmentPublic service agencies, emergency/non-emergency callsCustomer service centers, various industries
Employer & IndustryMunicipal government, public safetyPrivate companies, healthcare, retail, etc.
Common Search/ComparisonYesYes

The main difference between a 311 Dispatcher and a Call Center Operator is that 311 Dispatchers primarily handle non-emergency municipal calls related to public services, while Call Center Operators work across various industries providing customer support. Both roles require strong communication skills and high school diplomas, but 311 Dispatchers focus on public service dispatching, whereas Call Center Operators serve diverse customer needs in different sectors.

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311 Dispatcher jobs near you
Infographic showing various 311 Dispatcher job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 92% Full Time, 6% Part Time, and 1% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $45,823 per year, or $22 per hour.

311 Dispatcher

cxb

Jamaica, NY • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Reporting to the 311 Dispatch Manager, the 311 Dispatcher is a part of the 24/7 Street to Home Brooklyn and Queens outreach program working to address homelessness and related activity in all of Brooklyn and Queens.  The 311 Dispatcher receives incoming 311 calls that are routed to the program from New York City’s main 311 system.  The 311 Dispatcher position is a 24/7/365 position and the incumbent will be assigned shifts that are generally broken down as follows 12am-8am, 8am-4pm, and 4pm-12am.  The 311 Dispatcher receives calls, document call information, and deploy appropriate outreach response teams.  The 311 Dispatcher interacts with callers, New York City’s 311 personnel, employees from the Mayor’s Office, the Department of Homeless Services, and program staff.   

This position has a 35-hour work week. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:  

  • Respond to incoming 311 calls
  • Ensure deployment of outreach response team
  • Close out 311 calls with the caller and appropriate City agencies
  • Record 311 call data
  • Complete filing, paperwork, data entry as needed
  • As part of a team, achieve performance targets with regards to 311 responses
  • Perform other related duties as assigned

MINIMUM QUALIFICATIONS: 

  • Bachelor’s Degree or equivalent experience
  • Experience in customer service
  • Excellent interpersonal, problem solving, verbal and written skills
  • Ability to communicate and work with diverse populations
  • Detailed oriented and highly organize
  • Bilingual Spanish/English is preferred
  • Excellent computer skills, including proficiency in Microsoft Word and Excel.
  • Familiarity with Access-based databases and the ability to learn new programs are preferred 

Apply