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2Nd Line Support Engineer Jobs (NOW HIRING)

Market Securities

IT Support Engineer

Casar, NC

About the Role Market Securities is looking for an IT Support Engineer to join our growing global I ... Provide 1st and 2nd line IT support for hardware, software and Microsoft 365. * Configure and ...

AlphaSense

Cloud Support Engineer

You will be the second line of defense for technical queries, working at the intersection of customers, frontline support and Engineering. This is a strong foundation role for someone early in their ...

AlphaSense

Cloud Support Engineer

You will be the second line of defense for technical queries, working at the intersection of customers, frontline support and Engineering. This is a strong foundation role for someone early in their ...

Robert Half

Application Support Engineer

Woodbridge, NJ · On-site

$42.75 - $49.50/hr

We are looking for an Application Support Engineer to join a financial services organization in ... Deliver second-line technical support for end-user hardware, software, and application issues ...

Lancope

Technical Support Engineer

Alpharetta, GA · On-site

Deliver global engineering support to customers, partners, and field engineers for the Lancope product line. * Support the operational needs of customers using Lancope products for network security ...

Red Cup IT, Inc.

IT Support Engineer

Los Angeles, CA · On-site +1

We are looking for an IT Support Engineer who is responsible for providing technical assistance to ... Provide first-line and second-line technical support to employees or customers. * Diagnose and ...

Red Cup IT Inc

IT Support Engineer

Los Angeles, CA · On-site +1

We are looking for an IT Support Engineer who is responsible for providing technical assistance to ... Provide first-line and second-line technical support to employees or customers. * Diagnose and ...

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All Jobs2Nd Line Support Engineer Jobs

2ND Line Support Engineer information

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How much do 2nd line support engineer jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for 2nd line support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is a 2nd line support engineer?

2nd Line Support Engineers are IT professionals who handle more complex technical issues that cannot be resolved by the first line (helpdesk) support team. They provide advanced troubleshooting, diagnostics, and solutions for hardware, software, and network problems. These engineers often interact with end users and other IT teams to ensure issues are resolved efficiently. They may also be responsible for escalating unresolved problems to higher-level specialists or third-line support. 2nd Line Support Engineers play a crucial role in maintaining business continuity and minimizing downtime.

How does a 2nd line support engineer typically collaborate with other IT teams to resolve complex technical issues?

As a 2nd Line Support Engineer, you frequently act as a bridge between frontline support and higher-level technical teams. When escalated issues require specialized knowledge or deeper troubleshooting, you’ll work closely with 1st Line Support to gather detailed incident information and may coordinate with 3rd Line or specialist teams for advanced problem resolution. Collaboration often involves documenting steps taken, updating tickets, and participating in team meetings to discuss recurring problems or share solutions. This teamwork ensures efficient resolution and helps maintain a seamless IT support workflow.

What are the key skills and qualifications needed to thrive as a 2nd line support engineer, and why are they important?

To thrive as a 2nd Line Support Engineer, you need strong troubleshooting abilities, in-depth knowledge of operating systems and networks, and typically a relevant IT qualification such as CompTIA, Microsoft, or Cisco certifications. Familiarity with ticketing systems, remote support tools, and diagnostic utilities is commonly required. Excellent communication, problem-solving skills, and the ability to remain calm under pressure help you stand out in this role. These skills ensure swift resolution of technical issues, maintain business continuity, and deliver high-quality support to end users.

What is the difference between 2Nd Line Support Engineer vs Help Desk Technician?

Aspect2Nd Line Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Network+, Microsoft certificationsCompTIA A+, basic certifications
Work EnvironmentHandles escalated issues, more technical tasksFirst point of contact, general troubleshooting
ResponsibilitiesDiagnoses complex problems, supports 1st lineResponds to user inquiries, basic troubleshooting

The 2Nd Line Support Engineer typically manages more complex technical issues and escalated tickets, requiring advanced certifications and technical skills. Help Desk Technicians focus on initial user support and basic troubleshooting. While both roles work in IT support, the 2Nd Line Support Engineer handles more technical challenges and escalated problems, making it a more specialized position within the support hierarchy.

How much do 2nd Line Support Engineers make in the US?

2nd Line Support Engineers in the US typically earn between $50,000 and $75,000 annually, depending on experience, location, and certifications. Entry-level positions may start lower, while experienced professionals with specialized skills can earn higher salaries, especially in tech hubs or with additional certifications like CompTIA or Microsoft Certified solutions expert.
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2ND Line Support Engineer jobs near you
Infographic showing various 2Nd Line Support Engineer job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

Aircraft Line Support Engineer (ESC, AOG)

Chicago, IL • On-site

AVTECH Global
See more jobs at AVTECH Globalexternal

Full-time

Medical, Retirement

Re-posted 23 days ago

Job description

Aviation Technology Associates (AVTECH Global) is looking for an Aircraft Line Support Engineer (ESC, AOG).

Position Purpose:

Liaison engineering supporting aircraft line maintenance operations.

Principle Duties and Responsibilities:

Essential Functions:

  • Providing technical dispositions (via Engineering Authorizations) and guidance for aircraft issues that exceed published limits for structural damage including sheet metal and composite repairs. This often includes performing a structural analysis.
  • Providing work deviation authorization, interpretation of service documents & Engineering Orders.
  • Providing options for repairing versus replacing a part to minimize financial impact.
  • Providing aircraft system trouble shooting assistance to Line Maintenance.
  • Attending daily production meeting and pre-induction meeting to ensure timely support
  • Coordinating events/issues with Engineering Fleet Groups for additional action, troubleshooting and follow-up.
  • Monitoring trends and recurring discrepancies requiring corrective action. Developing Typical Repairs and manual supplement to eliminate repetitive BA requests.

As an ideal candidate to join the AVTECH team, you will meet the following:

    Education and Experience Requirements:

    • BS Degree (or higher) in Aeronautical, Aerospace, Mechanical, or Structural Engineering
    • Two plus (2+) years in specific technical discipline

    Required Unique Skills:

    • Ability to perform structural analysis to substantiate repairs
    • Strong written and verbal communication skills
    • Strong investigative, analytical, and problem-solving skills
    • Self-motivated, conscientious and ability to prioritize multiple tasks
    • Knowledge of FARs, FAA policies, and vendor manual (AMM, IPC, CMM)
    • Must be willing to work a flexible work schedule to meet internal customer's needs
    • Aircraft/airline/MRO or aviation engineering experience desired

    Shift:

    • Typical shift is Tuesday thru the following Monday
    • 10 hours a day (w/additional 5 hours of pay on either end to cover travel)
    • 7 on/7 off rotation (no relocation requirement)
    • Travel costs covered (i.e., flights, hotel, rental car, etc.)

    Benefits:

    • coverage of up to one-half of employee's medical insurance premium for a base plan
    • 401(k) with matching
    Employment Type: FULL_TIME

    Apply