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2Nd Line Support Engineer Jobs (NOW HIRING)

Red Cup IT, Inc.

IT Support Engineer

Los Angeles, CA · On-site +1

We are looking for an IT Support Engineer who is responsible for providing technical assistance to ... Provide first-line and second-line technical support to employees or customers. * Diagnose and ...

Red Cup IT Inc

IT Support Engineer

Los Angeles, CA · On-site +1

We are looking for an IT Support Engineer who is responsible for providing technical assistance to ... Provide first-line and second-line technical support to employees or customers. * Diagnose and ...

Content Guru

Support Engineer

Reston, VA · On-site

Support Engineer Content Guru is a leading global provider of enterprise cloud Customer Experience ... Second- or third-line support experience * Network troubleshooting experience * Knowledge of Linux ...

Content Guru

Support Engineer

Reston, VA · On-site

Support Engineer Content Guru is a leading global provider of enterprise cloud Customer Experience ... Second- or third-line support experience * Network troubleshooting experience * Knowledge of Linux ...

Content Guru

Support Engineer

Reston, VA · On-site

Support Engineer Content Guru is a leading global provider of enterprise cloud Customer Experience ... Second- or third-line support experience * Network troubleshooting experience * Knowledge of Linux ...

Actalent

Manufacturing Engineer

Holland, MI

$40 - $45/hr

Acting as a second-line support resource, the engineer diagnoses and resolves complex operational and equipment-related issues and plays a key role in launching new automation technologies and ...

OSTTRA

Application Support Engineer

New York, NY · On-site

$80K - $90K/yr

Provide 2nd-line, client-facing technical support for issues escalated by 1st-line teams. Utilize ... Bachelor's degree in Computer Science, Engineering, or a related technical field (Master's degree ...

BroadAxis

L2 Support Engineer

Manhattan, NY · On-site

L2 Support Engineer Location: New York, NY (Onsite) Contract Duration: 12 Months Job Summary: A ... Provide front-line support, troubleshooting, and bug-fixing to ensure system reliability and high ...

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2ND Line Support Engineer information

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How much do 2nd line support engineer jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for 2nd line support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is a 2nd line support engineer?

2nd Line Support Engineers are IT professionals who handle more complex technical issues that cannot be resolved by the first line (helpdesk) support team. They provide advanced troubleshooting, diagnostics, and solutions for hardware, software, and network problems. These engineers often interact with end users and other IT teams to ensure issues are resolved efficiently. They may also be responsible for escalating unresolved problems to higher-level specialists or third-line support. 2nd Line Support Engineers play a crucial role in maintaining business continuity and minimizing downtime.

How does a 2nd line support engineer typically collaborate with other IT teams to resolve complex technical issues?

As a 2nd Line Support Engineer, you frequently act as a bridge between frontline support and higher-level technical teams. When escalated issues require specialized knowledge or deeper troubleshooting, you’ll work closely with 1st Line Support to gather detailed incident information and may coordinate with 3rd Line or specialist teams for advanced problem resolution. Collaboration often involves documenting steps taken, updating tickets, and participating in team meetings to discuss recurring problems or share solutions. This teamwork ensures efficient resolution and helps maintain a seamless IT support workflow.

What are the key skills and qualifications needed to thrive as a 2nd line support engineer, and why are they important?

To thrive as a 2nd Line Support Engineer, you need strong troubleshooting abilities, in-depth knowledge of operating systems and networks, and typically a relevant IT qualification such as CompTIA, Microsoft, or Cisco certifications. Familiarity with ticketing systems, remote support tools, and diagnostic utilities is commonly required. Excellent communication, problem-solving skills, and the ability to remain calm under pressure help you stand out in this role. These skills ensure swift resolution of technical issues, maintain business continuity, and deliver high-quality support to end users.

What is the difference between 2Nd Line Support Engineer vs Help Desk Technician?

Aspect2Nd Line Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Network+, Microsoft certificationsCompTIA A+, basic certifications
Work EnvironmentHandles escalated issues, more technical tasksFirst point of contact, general troubleshooting
ResponsibilitiesDiagnoses complex problems, supports 1st lineResponds to user inquiries, basic troubleshooting

The 2Nd Line Support Engineer typically manages more complex technical issues and escalated tickets, requiring advanced certifications and technical skills. Help Desk Technicians focus on initial user support and basic troubleshooting. While both roles work in IT support, the 2Nd Line Support Engineer handles more technical challenges and escalated problems, making it a more specialized position within the support hierarchy.

How much do 2nd Line Support Engineers make in the US?

2nd Line Support Engineers in the US typically earn between $50,000 and $75,000 annually, depending on experience, location, and certifications. Entry-level positions may start lower, while experienced professionals with specialized skills can earn higher salaries, especially in tech hubs or with additional certifications like CompTIA or Microsoft Certified solutions expert.
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2ND Line Support Engineer jobs near you
Infographic showing various 2Nd Line Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

Production Support Analyst

mthree Recruiting Portal

New York, NY

Full-time

Re-posted 18 days ago

Job description

Production Support Analyst - Front Office

Team at a major investment bank requires a Support Analyst to join their Front Office facing Prime Brokerage, Funding, Equity Finance and Securities Lending Trading and Risk group providing 1st and 2nd line support and enhancement to their Equity Fund applications.

Candidates will be responsible for facing off to traders and external clients providing low latency Equity Support Analyst responsibilities, increasing of systems performance, infrastructure systems deployment, extensions and analysis of the implementation and integration requirements for the global trading system.

Candidates will be expected to have an understanding of production / SRE environments across large scale distributed global systems with solid Linux / Unix skills.

Full detailed spec available.

Essential skills:

  • Application Support Analyst
  • Global Environment Experience
  • Database manipulation in SQL
  • L1/L2 Support
  • Unix/Linux ideally with Scripting (Bash/Shell/Python)
  • Financial Services experience desired but not essential

Production Support Analyst - Front Office

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