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2Nd Line Support Engineer Jobs (NOW HIRING)

Nttlimited

Investigates second line support calls assigned and identifies the root cause of incidents and ... Responds to and diagnoses all alerts, escalate to L3 Field Engineer when unable to resolve within ...

NTT Ltd.

Investigates second line support calls assigned and identifies the root cause of incidents and ... Responds to and diagnoses all alerts, escalate to L3 Field Engineer when unable to resolve within ...

AMF Bakery

1st Line Support Engineer

Elk Grove Village, IL · On-site

$35 - $38/hr

AMF Bakery Systems is seeking a First Line Technical Service Support Engineer who will support AMF customers while they are experiencing breakdown or other technical issues. The ideal candidate for ...

Lonmin

ICT Support Engineer

Columbus, MT · On-site

ICT Support Engineer Location: Site - Town, State Schedule: 5x2, 4x3 9hr Shifts Job ... Provide first- and second-line support for hardware, software, business applications, user access ...

Sibanye Stillwater

ICT Support Engineer

Columbus, MT · On-site

$97K/yr

ICT Support Engineer Location: Site - Town, State Schedule: 5x2, 4x3 9hr Shifts Job ... Provide first- and second-line support for hardware, software, business applications, user access ...

mthree

Production Support Analyst

Manhattan, NY · On-site

The role involves providing 1st and 2nd line support for Equity Fund applications and enhancing ... E environments across large scale distributed global systems. • Solid Linux/Unix skills.

1 point system

SCCM Engineer

Dallas, TX · On-site

UT Southwestern is seeking a skilled and reliable Desktop Support Engineer to join the Managed ... Provide second-line support for complex desktop issues and escalations. * Collaborate with ...

Sibanye Stillwater

ICT Support Engineer

Columbus, MT · On-site

$97K/yr

The ICT Support Engineer provides timely, reliable, and customer-focused technical support that ... Provide first- and second-line support for hardware, software, business applications, user access ...

Market Securities

IT Support Engineer

Casar, NC · On-site

About the Role Market Securities is looking for an IT Support Engineer to join our growing global I ... Provide 1st and 2nd line IT support for hardware, software and Microsoft 365. * Configure and ...

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2ND Line Support Engineer information

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How much do 2nd line support engineer jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for 2nd line support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is a 2nd line support engineer?

2nd Line Support Engineers are IT professionals who handle more complex technical issues that cannot be resolved by the first line (helpdesk) support team. They provide advanced troubleshooting, diagnostics, and solutions for hardware, software, and network problems. These engineers often interact with end users and other IT teams to ensure issues are resolved efficiently. They may also be responsible for escalating unresolved problems to higher-level specialists or third-line support. 2nd Line Support Engineers play a crucial role in maintaining business continuity and minimizing downtime.

How does a 2nd line support engineer typically collaborate with other IT teams to resolve complex technical issues?

As a 2nd Line Support Engineer, you frequently act as a bridge between frontline support and higher-level technical teams. When escalated issues require specialized knowledge or deeper troubleshooting, you’ll work closely with 1st Line Support to gather detailed incident information and may coordinate with 3rd Line or specialist teams for advanced problem resolution. Collaboration often involves documenting steps taken, updating tickets, and participating in team meetings to discuss recurring problems or share solutions. This teamwork ensures efficient resolution and helps maintain a seamless IT support workflow.

What are the key skills and qualifications needed to thrive as a 2nd line support engineer, and why are they important?

To thrive as a 2nd Line Support Engineer, you need strong troubleshooting abilities, in-depth knowledge of operating systems and networks, and typically a relevant IT qualification such as CompTIA, Microsoft, or Cisco certifications. Familiarity with ticketing systems, remote support tools, and diagnostic utilities is commonly required. Excellent communication, problem-solving skills, and the ability to remain calm under pressure help you stand out in this role. These skills ensure swift resolution of technical issues, maintain business continuity, and deliver high-quality support to end users.

What is the difference between 2Nd Line Support Engineer vs Help Desk Technician?

Aspect2Nd Line Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Network+, Microsoft certificationsCompTIA A+, basic certifications
Work EnvironmentHandles escalated issues, more technical tasksFirst point of contact, general troubleshooting
ResponsibilitiesDiagnoses complex problems, supports 1st lineResponds to user inquiries, basic troubleshooting

The 2Nd Line Support Engineer typically manages more complex technical issues and escalated tickets, requiring advanced certifications and technical skills. Help Desk Technicians focus on initial user support and basic troubleshooting. While both roles work in IT support, the 2Nd Line Support Engineer handles more technical challenges and escalated problems, making it a more specialized position within the support hierarchy.

How much do 2nd Line Support Engineers make in the US?

2nd Line Support Engineers in the US typically earn between $50,000 and $75,000 annually, depending on experience, location, and certifications. Entry-level positions may start lower, while experienced professionals with specialized skills can earn higher salaries, especially in tech hubs or with additional certifications like CompTIA or Microsoft Certified solutions expert.
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What states have the most 2Nd Line Support Engineer jobs?

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2ND Line Support Engineer jobs near you
Infographic showing various 2Nd Line Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

Senior .Net Application Support Engineer

Accord Technologies Inc.

Fort Mill, SC • On-site

Contractor

Re-posted 22 days ago

Job description

Sr .Net Application Support Engineer
Location: Fort Mills, SC (Onsite)
Position type: W2 contract

Mandatory: 
Extensive 3rd line support experience needed on .Net applications, Production support
Candidate should be from Financial / Equity/Capital Market domain.
Having good educational background/ Certifications required

Key Functions:

3rd line support Developer

- 8-10 years of experience required C # and .net and backend SQL
- 8-10+ years of solid experience in database application support across multiple databases (SQL Server, Sybase, PostgreSQL).
Role Requirements:
- Extensive experience providing 3rd line support, including diagnosing, solving, and resolving complex technical issues related to database systems and integrations, ensuring high availability and performance.
- Prior experience working in data-intensive applications, demonstrating a capacity to handle, analyze, and optimize large datasets and complex database structures.
- Solid experience in debugging sophisticated SQL queries, stored procedures, triggers, scripts, cursors, and views, with a focus on SQL code tuning, consolidating views, and supervising database performance metrics.
- Solid experience in C#.NET, showcasing proficiency in programming and application development within .NET frameworks to support database operations and integrations.
- Familiarity with PostgreSQL Aurora, queues, elastic search, indicating a broad understanding of database technologies and the ability to use these tools for improved data processing and search capabilities.
- Good experience with cloud services (AWS or Azure preferred), demonstrating a capability to use cloud-based resources and services for database hosting, scaling, and management.
- Some experience in Business and Technical Analysis, Quality Assurance, Delivery Management, and/or Emerging Technology and Governance, reflecting well-rounded abilities that support project management, quality assurance practices, and the exploration of new technologies.
- Strong verbal and written communication skills, essential for effective collaboration with internal and external collaborators, clear documentation, and the ability to convey complex technical information to non-technical audiences.
Preferred Requirements:
- Application support background
Key Functions and Responsibilities
As a Senior Support Engineer specializing in SQL within FTSE Engineering, the individual will be expected to lead and supervise day to day activities surrounding production support of critical systems. The candidate must be an authority in diagnosing, solving, and resolving complex technical issues that advance beyond first and second-line support, ensuring the stability and reliability of our production systems.
The ideal candidate will collaborate with other technology teams and business users to deeply understand the complex user journeys, workflows, and data interactions involved in the Index business lifecycle. This understanding is crucial for effectively addressing and resolving high-level technical support issues.
This role works with the FTSE Engineering – 3rd Line Support Manager and will require close collaboration with both internal and external index business collaborators, including Full Stack Developers, Product Owners, Business Analysts, and technology teams.
The Senior Support Engineer will also work directly with users and technical teams to manage, diagnose, and resolve technical issues within our key Index Platforms, which embrace innovative technologies and AWS cloud-native architecture.
We are looking for an enthusiastic and hard-working software engineer who is adept in , long-term fixes for database applications across multiple databases (SQL Server, Sybase, PostgreSQL) and possesses solid experience in providing 3rd line support, including incident management, and collaborating closely with business collaborators.