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2Nd Line Support Engineer Jobs (NOW HIRING)

Nttlimited

Investigates second line support calls assigned and identifies the root cause of incidents and ... Responds to and diagnoses all alerts, escalate to L3 Field Engineer when unable to resolve within ...

NTT Ltd.

Investigates second line support calls assigned and identifies the root cause of incidents and ... Responds to and diagnoses all alerts, escalate to L3 Field Engineer when unable to resolve within ...

Harbor Group Management

Engineer, IT Support

Norfolk, VA · On-site

$75K - $90K/yr

Own first- and second-line corporate support firmwide alongside the New York-based engineers - resolving incidents remotely for all corporate users and serving as on-site support for the Norfolk ...

AMF Bakery

1st Line Support Engineer

Elk Grove Village, IL · On-site

$35 - $38/hr

AMF Bakery Systems is seeking a First Line Technical Service Support Engineer who will support AMF customers while they are experiencing breakdown or other technical issues. The ideal candidate for ...

mthree

Production Support Analyst

Manhattan, NY · On-site

The role involves providing 1st and 2nd line support for Equity Fund applications and enhancing ... E environments across large scale distributed global systems. • Solid Linux/Unix skills.

AMF Bakery

1st Line Support Engineer

Richmond, VA · On-site

AMF Bakery Systems is seeking a First Line Technical Service Support Engineer who will support AMF customers while they are experiencing breakdown or other technical issues. The ideal candidate for ...

Arriva

IT Site Engineer

Lacon, IL

We're looking for an experienced and customer-focused IT Field Support Engineer to join our busy ... Deliver responsive 2nd Line support across hardware, software, and networking environments.

1 point system

SCCM Engineer

Dallas, TX · On-site

UT Southwestern is seeking a skilled and reliable Desktop Support Engineer to join the Managed ... Provide second-line support for complex desktop issues and escalations. * Collaborate with ...

Vizrt

Graphics Senior Technical Support Engineer

Using technical expertise and product knowledge, the Support Engineer works in partnership with ... Experience providing second-line support to customers in a professional manner. * Written and ...

Pomeroy

IT Support Specialist

Tallahassee, FL · On-site

Receive, register, and work on user requisitions by Phone, Email and other channels acting as second line support. * Responsibility for administration of users, systems and user rights in accordance ...

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All Jobs2Nd Line Support Engineer Jobs

2ND Line Support Engineer information

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How much do 2nd line support engineer jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for 2nd line support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What engineer makes $500,000 a year?

While most 2nd Line Support Engineers do not earn $500,000 annually, highly specialized or senior-level engineers in fields like software engineering, data science, or cybersecurity with extensive experience and advanced certifications can reach or exceed this income level, especially in high-cost living areas or with executive responsibilities. Such salaries often include bonuses, stock options, or other incentives beyond base pay.

What is L2 support salary?

The salary for a 2nd Line Support Engineer typically ranges from $40,000 to $70,000 annually, depending on experience, location, and industry. Entry-level positions may start lower, while experienced professionals with certifications like CompTIA or Microsoft may earn higher salaries. Factors such as technical skills, certifications, and company size influence compensation levels.

How does a 2nd Line Support Engineer typically collaborate with other IT teams to resolve complex technical issues?

As a 2nd Line Support Engineer, you frequently act as a bridge between frontline support and higher-level technical teams. When escalated issues require specialized knowledge or deeper troubleshooting, you’ll work closely with 1st Line Support to gather detailed incident information and may coordinate with 3rd Line or specialist teams for advanced problem resolution. Collaboration often involves documenting steps taken, updating tickets, and participating in team meetings to discuss recurring problems or share solutions. This teamwork ensures efficient resolution and helps maintain a seamless IT support workflow.

What are the key skills and qualifications needed to thrive as a 2nd Line Support Engineer, and why are they important?

To thrive as a 2nd Line Support Engineer, you need strong troubleshooting abilities, in-depth knowledge of operating systems and networks, and typically a relevant IT qualification such as CompTIA, Microsoft, or Cisco certifications. Familiarity with ticketing systems, remote support tools, and diagnostic utilities is commonly required. Excellent communication, problem-solving skills, and the ability to remain calm under pressure help you stand out in this role. These skills ensure swift resolution of technical issues, maintain business continuity, and deliver high-quality support to end users.

What is a level 2 support engineer?

A Level 2 Support Engineer is responsible for resolving more complex technical issues that cannot be handled by Level 1 support. They often troubleshoot hardware, software, and network problems, using diagnostic tools and technical knowledge, and may escalate issues to Level 3 or specialized teams if needed.

What does a 2nd line support engineer do?

A 2nd line support engineer handles more complex technical issues that cannot be resolved by first-line support. They diagnose and troubleshoot hardware, software, and network problems, often using remote tools and technical knowledge to resolve escalated customer or internal issues efficiently.

What are 2nd Line Support Engineers?

2nd Line Support Engineers are IT professionals who handle more complex technical issues that cannot be resolved by the first line (helpdesk) support team. They provide advanced troubleshooting, diagnostics, and solutions for hardware, software, and network problems. These engineers often interact with end users and other IT teams to ensure issues are resolved efficiently. They may also be responsible for escalating unresolved problems to higher-level specialists or third-line support. 2nd Line Support Engineers play a crucial role in maintaining business continuity and minimizing downtime.

What is the difference between 2Nd Line Support Engineer vs Help Desk Technician?

Aspect2Nd Line Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Network+, Microsoft certificationsCompTIA A+, basic certifications
Work EnvironmentHandles escalated issues, more technical tasksFirst point of contact, general troubleshooting
ResponsibilitiesDiagnoses complex problems, supports 1st lineResponds to user inquiries, basic troubleshooting

The 2Nd Line Support Engineer typically manages more complex technical issues and escalated tickets, requiring advanced certifications and technical skills. Help Desk Technicians focus on initial user support and basic troubleshooting. While both roles work in IT support, the 2Nd Line Support Engineer handles more technical challenges and escalated problems, making it a more specialized position within the support hierarchy.

More about 2ND Line Support Engineer jobs
What states have the most 2Nd Line Support Engineer jobs? States with the most job openings for 2Nd Line Support Engineer jobs include:
What job categories do people searching 2Nd Line Support Engineer jobs look for? The top searched job categories for 2Nd Line Support Engineer jobs are:
2ND Line Support Engineer jobs near you
Infographic showing various 2Nd Line Support Engineer job openings in the United States as of July 2026, with employment types broken down into 96% Full Time, 1% Part Time, and 3% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.
Senior .Net Application Support Engineer

Senior .Net Application Support Engineer

Accord Technologies Inc.

Fort Mill, SC • On-site

Contractor

Posted 28 days ago

Job description

Sr .Net Application Support Engineer
Location: Fort Mills, SC (Onsite)
Position type: W2 contract

Mandatory: 
Extensive 3rd line support experience needed on .Net applications, Production support
Candidate should be from Financial / Equity/Capital Market domain.
Having good educational background/ Certifications required

Key Functions:

3rd line support Developer

- 8-10 years of experience required C # and .net and backend SQL
- 8-10+ years of solid experience in database application support across multiple databases (SQL Server, Sybase, PostgreSQL).
Role Requirements:
- Extensive experience providing 3rd line support, including diagnosing, solving, and resolving complex technical issues related to database systems and integrations, ensuring high availability and performance.
- Prior experience working in data-intensive applications, demonstrating a capacity to handle, analyze, and optimize large datasets and complex database structures.
- Solid experience in debugging sophisticated SQL queries, stored procedures, triggers, scripts, cursors, and views, with a focus on SQL code tuning, consolidating views, and supervising database performance metrics.
- Solid experience in C#.NET, showcasing proficiency in programming and application development within .NET frameworks to support database operations and integrations.
- Familiarity with PostgreSQL Aurora, queues, elastic search, indicating a broad understanding of database technologies and the ability to use these tools for improved data processing and search capabilities.
- Good experience with cloud services (AWS or Azure preferred), demonstrating a capability to use cloud-based resources and services for database hosting, scaling, and management.
- Some experience in Business and Technical Analysis, Quality Assurance, Delivery Management, and/or Emerging Technology and Governance, reflecting well-rounded abilities that support project management, quality assurance practices, and the exploration of new technologies.
- Strong verbal and written communication skills, essential for effective collaboration with internal and external collaborators, clear documentation, and the ability to convey complex technical information to non-technical audiences.
Preferred Requirements:
- Application support background
Key Functions and Responsibilities
As a Senior Support Engineer specializing in SQL within FTSE Engineering, the individual will be expected to lead and supervise day to day activities surrounding production support of critical systems. The candidate must be an authority in diagnosing, solving, and resolving complex technical issues that advance beyond first and second-line support, ensuring the stability and reliability of our production systems.
The ideal candidate will collaborate with other technology teams and business users to deeply understand the complex user journeys, workflows, and data interactions involved in the Index business lifecycle. This understanding is crucial for effectively addressing and resolving high-level technical support issues.
This role works with the FTSE Engineering – 3rd Line Support Manager and will require close collaboration with both internal and external index business collaborators, including Full Stack Developers, Product Owners, Business Analysts, and technology teams.
The Senior Support Engineer will also work directly with users and technical teams to manage, diagnose, and resolve technical issues within our key Index Platforms, which embrace innovative technologies and AWS cloud-native architecture.
We are looking for an enthusiastic and hard-working software engineer who is adept in , long-term fixes for database applications across multiple databases (SQL Server, Sybase, PostgreSQL) and possesses solid experience in providing 3rd line support, including incident management, and collaborating closely with business collaborators.