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24 Hour Call Center Jobs in Boca Raton, FL (NOW HIRING)

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24 Hour Call Center information

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How much do 24 hour call center jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for 24 hour call center in Boca Raton, FL is $17.00, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $18.27 per hour, depending on experience, location, and employer.

What is the typical work schedule like at a 24 Hour Call Center, and how are shifts structured?

At a 24 Hour Call Center, schedules are organized to provide continuous support, which often means shift work that can include evenings, overnights, weekends, or holidays. Employees are usually assigned to set or rotating shifts, and overtime may be available or required during peak periods. The work environment tends to be fast-paced and collaborative, with team members and supervisors available across all shifts to support each other. This structure ensures consistent, high-quality service to customers at any time of day and offers employees flexibility in scheduling and opportunities to find shifts that best fit their personal needs.

What are the key skills and qualifications needed to thrive in the 24 Hour Call Center position, and why are they important?

To thrive in a 24 Hour Call Center, you need excellent communication skills, active listening abilities, and proficiency in customer service, typically supported by a high school diploma or equivalent. Familiarity with call center software, CRM systems, and multi-line phone systems is usually required, along with any relevant customer service certifications. Standout soft skills include patience, stress management, adaptability, and strong problem-solving capabilities. These qualities are crucial for effectively handling high call volumes, addressing diverse customer needs, and maintaining service quality around the clock.

What is a 24 Hour Call Center job?

A 24-hour call center job involves handling customer inquiries, support requests, or service issues at all hours of the day and night. Employees may work in shifts to ensure continuous service, assisting customers via phone, email, or chat. These roles require strong communication skills, problem-solving abilities, and patience to provide effective customer support.

What are popular job titles related to 24 Hour Call Center jobs in Boca Raton, FL? For 24 Hour Call Center jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching 24 Hour Call Center jobs in Boca Raton, FL look for? The top searched job categories for 24 Hour Call Center jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for 24 Hour Call Center jobs? Cities near Boca Raton, FL with the most 24 Hour Call Center job openings:
24 Hour Call Center jobs near you
Infographic showing various 24 Hour Call Center job openings in Boca Raton, FL as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 14% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,355 per year, or $17 per hour.

Call Center Manager

MV Transportation

West Palm Beach, FL • On-site

Full-time

Re-posted 12 days ago

MV Transportation rating

6.3

Company rating: 6.3 out of 10

Based on 98 frontline employees who took The Breakroom Quiz

78th of 96 rated public transport

Job description

Overview
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Responsibilities
MV Transportation is seeking a Call Center Manager to oversee all reservations, scheduling, and dispatching operations. He/she will work closely with MV's management and supervisor teams to confirm service is high quality. They oversee all customer service activities, monitor call hold times, perform quality assurance reviews of all recordings, and work with reservations, dispatch and scheduling staff to confirm that all call center operations appropriately represent and consistently meet company standards as directed by company's operating contract.
Job Responsibilities:
  • Appropriately staff the call center.
  • Manage and oversee training, scheduling of staff and re-training in any deficient areas the call center staff.
  • Monitor and oversee all quality assurance/customer service of all call center staff.
  • Oversee and monitor ticket store staff.
  • Oversee passenger trip requests manually or through use of automated system to achieve system goals (productivity, on-time performance, efficiency, minimum ride lengths, etc.) and considering operator and vehicle availability and vehicle capacity types.
  • Oversee when necessary rescheduling trips when necessary in the event of operator or vehicle shortages and in consideration of project work scheduling policies.
  • Be the direct liaison for the call center staff union.
  • Act as the direct liaison with the client for the call center and its employees.
  • Be "on call" during all hours of the call center operations for issues/concerns.
  • Daily/hourly monitor all system efficiencies and make adjustments when needed.
  • Work with Payroll Support Manager to handle open enrollment and ongoing benefits for Call Center employees.
  • Work with Payroll Support Manager on daily and bi-weekly imputing and paying out of Call Center employees pay.
  • Maintain professional demeanor and appearance.
  • Maintain attendance within policy.
  • Handle multiple tasks accurately and effectively.
  • Additional responsibilities, as assigned.

Qualifications
Talent Requirements:
  • High School diploma or equivalent.
  • Must have Trapeze experience.
  • Previous data entry, dispatch, customer service, supervisory and/or operating experience desired but not required.
  • Strong customer service skills.
  • Data entry experience and general knowledge of windows-based computer operating system and Microsoft Office package.
  • Knowledge of service area.
  • Ability to read, write and speak clearly the English language - basic knowledge of Spanish may be required depending on contract location and requirements.
  • Able to use multi-line phone system and handle multiple tasks concurrently.
  • Ability to supervise.
  • Ability to work independently and follow directions.
  • Ability to adapt and remain flexible in a dynamic environment.

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.
Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.
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