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24 7 Customer Service Jobs in Rochester, NY (NOW HIRING)

Agiliti

Customer Service Technician

Rochester, NY

$17.35 - $26.72/hr

... a 24/7 schedule. * Be able to lift and/or push up to 75 pounds. * Be able to stand and walk for ... Customer Service Technician I Company: Agiliti Location City: Rochester Location State: Minnesota ...

Agiliti

Customer Service Technician

Rochester, NY · On-site

$17.35 - $26.72/hr

... a 24/7 schedule. * Be able to lift and/or push up to 75 pounds. * Be able to stand and walk for ... Customer Service Technician I Company: Agiliti Location City: Rochester Location State: Minnesota ...

U-Haul

Customer Service Representative

Victor, NY · On-site

$16 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... Employee Stock Ownership Plan (ESOP) * 24-hour physician available for kids * Dental & Vision Plans

U-Haul

Customer Service Representative

Irondequoit, NY · On-site

$16 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... Employee Stock Ownership Plan (ESOP) * 24-hour physician available for kids * Dental &VisionPlans

U-Haul

Customer Service Representative

Rochester, NY

$15.75 - $21.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... Employee Stock Ownership Plan (ESOP) * 24-hour physician available for kids * Dental & Vision Plans

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24 7 Customer Service information

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How much do 24 7 customer service jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for 24 7 customer service in Rochester, NY is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What is a 24 7 customer service?

A 24/7 Customer Service job involves assisting customers at any time of the day or night, ensuring round-the-clock support. Employees in this role handle inquiries, troubleshoot issues, and provide solutions through phone, email, chat, or other communication channels. These jobs require strong problem-solving skills, patience, and the ability to work in different shifts, including nights, weekends, and holidays.

What are the key skills and qualifications needed to thrive in the 24 7 customer service position, and why are they important?

To thrive as a 24 7 Customer Service representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and multi-line phone systems is often required. Patience, resilience, and the ability to remain calm under pressure are crucial soft skills in this role. These skills and qualities are important to ensure round-the-clock customer satisfaction and efficient handling of diverse inquiries at any hour.

What are the typical working hours and shift patterns for a 24 7 customer service role?

24 7 Customer Service positions usually operate on rotating shift schedules to provide continuous support every day of the week, including nights, weekends, and holidays. Employees may be assigned morning, evening, or overnight shifts, and schedules are often determined in advance to accommodate team coverage and work-life balance. While the work environment can be fast-paced, most teams support each other through collaboration and clear hand-offs between shifts. This setup ensures seamless customer assistance around the clock, and can offer flexibility for those seeking non-traditional work hours.

What are popular job titles related to 24 7 Customer Service jobs in Rochester, NY?

For 24 7 Customer Service jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching 24 7 Customer Service jobs in Rochester, NY look for?

The top searched job categories for 24 7 Customer Service jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for 24 7 Customer Service jobs?

Cities near Rochester, NY with the most 24 7 Customer Service job openings:

24 7 Customer Service jobs near you
Infographic showing various 24 7 Customer Service job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $38,576 per year, or $18.5 per hour.

Customer Service Representative | Billing Support

Customer Operations

Rochester, NY • On-site

$15.75 - $21.50/hr

Other

Re-posted 19 days ago

Job description

Customer Service Representative

Good listener. Multi-tasking problem-solver. Enthusiastic communicator. Does this sound like you? If so, consider starting your career at Spectrum as a professional Customer Service Representative on our billing team.

Responsibilities

At Spectrum, we keep our customers connected by delivering Internet, Voice, and Video solutions to power today's evolving network demands. Customer Service Representatives on our billing team are vital to our mission, providing the product knowledge and account support that our customers rely on. Here, you will work in a fast-paced environment alongside a great team of helpful co-workers.

WHAT OUR CUSTOMER SERVICE REPS ENJOY MOST

  • Talking to many different types of people from across the country
  • Answering inbound phone calls from customers related to billing inquiries
  • Empathizing with customers while accurately addressing their billing needs and meeting our high customer service standards
  • Establishing and growing professional, positive relationships with Spectrum customers
  • Collaborating with management on customer issue escalations
  • Representing a Fortune 100 company with professionalism and courtesy

We are a large organization operating 24/7 bustling call centers offering a variety of shifts. On any given day, you'll find yourself in the office, navigating multiple computer programs, and speaking with customers over the phone. People who succeed in this role are understanding, resilient, professional, and treat others with kindness and respect. If you can see yourself working in this environment, you'll feel at home on our billing team.

Qualifications

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

  • Education: High school diploma or equivalent
  • Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
  • Language: Ability to read, write, speak and understand English

Preferred Qualifications

  • Experience: 6+ months of customer service experience; 6+ months of experience working with computers and software applications; previous work in cable operations or a telecommunications call center
  • Technical Skills: MS Office, computer skills, typing
  • Skills: Communication, organization, time management, problem-solving, efficient, multi-tasking, customer service
  • Abilities: Dependable, courteous, enthusiastic, empathetic, results-driven, professional, resilient

Apply