ZipRecruiter

Log In

1

1St Line It Support Jobs (NOW HIRING)

Hyco Alabama, LLC

IT Specialist

Arab, AL · On-site

The IT Support Technician is the first line of support for users both in the office and manufacturing/production environment. This position will provide support for and maintain in-house devices and ...

Exxact Express

IT Operations Specialist

Lakeland, FL · On-site

Serve as the first line of onsite IT support by diagnosing and resolving hardware, software, and network issues. * Oversee and maintain EDI integrations to ensure accurate and timely data flow ...

TTEC

$22 - $30.25/hr

What Youll Be Doing The IT Support Technician provides first and second-line technical support, acting as the primary point of contact for end users to ensure a high level of customer satisfaction.

GBTI Solutions Inc

IT Support Specialist

Piti, GU · On-site

About the role Provide on-site IT technical and administrative support to the NAVFAC Marianas ... You are the command's first-line helpdesk, on-site technician, asset/MDM tracker, and IT liaison.

Lifepoint Health

IT Support Technician

Price, UT · On-site

$19.50 - $26.75/hr

How you'll contribute An IT Support Technician provides first-level technical support to internal customers across the facility, serving as the primary point of contact for hardware, software, and ...

Hyco Alabama, LLC

IT Specialist

Arab, AL · On-site

The IT Support Technician is the first line of support for users both in the office and manufacturing/production environment. This position will provide support for and maintain in-house devices and ...

pepperconstruction

IT Support Specialist

Dublin, OH · On-site

Serve as the first and second point of contact for IT support via phone, email, and ticketing system. * Provide handson and remote support for Windows desktops, laptops, mobile devices, and ...

Braven

IT Support Specialist

Chicago, IL · On-site

Serve as first point of contact for IT support requests submitted through our ticketing platform (Jira Service Management) * Triage, prioritize, and resolve tickets in a timely manner, escalating ...

Legence

Temporary IT Support Specialist

San Jose, CA · On-site

$35 - $40/hr

The role of the Temporary IT Support Specialist is to provide first-line support for all staff. The IT Support Specialist is responsible for logging incidents and service requests and resolving ...

PEOPLE TECHNOLOGY AND PROCESSES LLC

Position title : IT Support Lead Location : Fort Bragg (Fort Liberty), NC Clearance required : SECRET Responsibilities include (but are not limited to): * Lead the IT Operations Branch and serve as ...

Infoyogi LLC

IT Support Engineer

San Jose, CA · On-site

... first level triage and technical support to employees through tickets and in-person at the support ... or command line (CLI) familiarity.      § CompTIA A+ certification.    § ...

MKS2 Technologies

IT Support Lead

Fort Liberty, NC · On-site

$150K - $157K/yr

IT Support Lead Location: Fort Bragg, NC Clearance Required: Active Secret Clearance Employment Type: Full-Time Salary Range: $150,000 - $157,000 annually Position Overview MKS2 is seeking a highly ...

South Ogden City

IT Intern

South Ogden, UT · On-site

$24 - $29/hr

South Ogden City is looking for a part-time IT Support Specialist to help keep City technology ... What you'll doProvide first-line technical support to City employeesTroubleshoot hardware, software ...

O'Reilly Auto Parts

Provide operational support services and sometimes act as first-line supervisor of a transactional ... support IT operations. Preferred: Plans, organizes, prioritizes and oversees activities to ...

previous page

Showing results 41-60

All JobsTechnology JobsDesktop Support JobsComputer Support Specialist Jobs1st Line IT Support Jobs

1st Line It Support information

See salary details

$12

$20

$32

How much do 1st line it support jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for 1st line it support in the United States is $20.71, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $21.88 per hour, depending on experience, location, and employer.

What is a 1st line IT support?

A 1st Line IT Support job involves being the first point of contact for users experiencing technical issues. Responsibilities typically include diagnosing and troubleshooting basic IT problems, resetting passwords, and providing guidance on software and hardware use. Support is often delivered via phone, email, or chat. If an issue cannot be resolved at the first level, it is escalated to 2nd or 3rd Line Support. Strong communication skills and a basic understanding of IT systems are essential for this role.

What does a 1st line IT support do?

A typical day for a 1st Line IT Support specialist involves responding to user queries via phone, email, or ticketing systems, diagnosing and resolving basic technical issues, and escalating more complex problems to higher-level support. You may assist with password resets, software installations, connectivity issues, and guiding users through troubleshooting steps. The role often includes documenting solutions and maintaining communication with users to ensure their issues are resolved in a timely manner. This position provides valuable exposure to a wide variety of IT systems and is an excellent stepping stone for advancing to more senior technical roles.

What are the key skills and qualifications needed to thrive in 1st line IT support?

To thrive as a 1st Line IT Support professional, you need a good understanding of basic IT principles, troubleshooting techniques, and customer service, supported by relevant qualifications such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, Active Directory, Windows and Mac OS, and remote support tools is commonly expected. Strong interpersonal skills, patience, and clear communication are vital for effectively assisting non-technical users. These abilities enable you to swiftly diagnose issues, provide excellent customer support, and maintain smooth IT operations.

What is the easiest entry-level 1st Line IT Support job to start at?

Entry-level 1st Line IT Support roles typically require basic technical knowledge, good communication skills, and familiarity with common tools like ticketing systems and operating systems. These positions often do not require extensive certifications but may benefit from certifications such as CompTIA A+ or Microsoft Fundamentals. They are suitable for those starting a career in IT and usually involve providing initial technical assistance and troubleshooting for users.
More about 1st Line It Support jobs

What states have the most 1St Line It Support jobs?

States with the most job openings for 1St Line It Support jobs include:

What are popular job titles related to 1St Line It Support jobs?

For 1St Line It Support jobs, the most frequently searched job titles are:

1st Line It Support jobs near you
Infographic showing various 1St Line It Support job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $43,071 per year, or $20.7 per hour.

IT Specialist

Arab, AL • On-site

Hyco Alabama, LLC
51 - 200 employees
Learn more about Hyco Alabama, LLCexternal

Full-time

Re-posted 19 days ago

Job description

Company Description

Situated in Arab, Alabama, Hyco Alabama, LLC is a U.S. manufacturer of telescoping single and double-acting hydraulic cylinders.


Job Description

The IT Support Technician is the first line of support for users both in the office and manufacturing/production environment. This position will provide support for and maintain in-house devices and computer systems. This includes installing, diagnosing, repairing, maintaining and upgrading hardware and equipment while ensuring optimal workstation performance. With a high level of customer service and sense of urgency, you will respond to work requests in-person throughout the manufacturing plant.

DUTIES AND RESPONSIBILITIES

    Local IT support for the Alabama plant - 1st level end-user support
    Operation of local data center (servers and applications)
    Cooperation with Corporate IT and Implementation of Corporate IT Guidelines
    Operation of local IT infrastructure (i.e. network, firewalls, switches, phone system, etc.)
    Assure continuity of the computer system for all system users
    Install selected software and hardware products
    Work closely with vendors to ensure continuity of service and purchase of local IT equipment
    Stay abreast of the latest developments in MIS technology
    Provide technical assistance and advice to users as needed
    Maximize opportunities which help HYCO achieve its core objectives.

Qualifications

EDUCATION / EXPERIENCE REQUIRED 

    Associate degree in Computer Science
    2+ years of experience as a computer specialist
    SAP Basic Skills: User Rights Management, ABAP
    Skills in the Modules PP+QM
    Customizing Skills in SAP
    Experience with day to day server operations.

Additional Information

Hyco Alabama makes Equal Employment Opportunity for all candidates a priority. We are committed to providing a workplace free of discrimination, harassment, and retaliation. We are committed to recruit, hire, train, and promote individuals in all job classifications without regard to race, color, religion, age, sex, national origin, disability, veteran status, sexual orientation, or any other legally-protected status. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation. If you are unable or limited in your ability to submit your resume as a result of your disability, you can request reasonable accommodations by calling 256.586.8152 and requesting the Human Resources Manager.   

Apply