IT Support Engineer
Fridley, MN · On-site
RoleI: IT Support Engineer Location: Fridley, MN Duration: 6+ months Role Summary The Onsite IT Support Engineer is responsible for providing day-to-day operational IT support at the customer ...
IT Support Engineer
Fridley, MN · On-site
RoleI: IT Support Engineer Location: Fridley, MN Duration: 6+ months Role Summary The Onsite IT Support Engineer is responsible for providing day-to-day operational IT support at the customer ...
IT Support Specialist
Riverside, MO · On-site
About the Role We're looking for an IT Support Specialist to be a trusted resource for our employees and the first line of support when technology challenges arise. As an IT Support Specialist, you ...
IT Support Specialist
Riverside, MO · On-site
About the Role We're looking for an IT Support Specialist to be a trusted resource for our employees and the first line of support when technology challenges arise. As an IT Support Specialist, you ...
IT Support Specialist
Atlanta, GA · On-site
Responsibilities : • Acts as 1st line/tier of GIS technical support • Validates operation of ... Candidates will work with supporting IT team members (database, network, server, etc.) and ...
IT Support Specialist
Atlanta, GA · On-site
Responsibilities : • Acts as 1st line/tier of GIS technical support • Validates operation of ... Candidates will work with supporting IT team members (database, network, server, etc.) and ...
IT Support Specialist
San Francisco, CA · On-site
$100K - $120K/yr
Webflow is looking for an IT Support Specialist to be the hands-on technical presence in our San ... You'll be the first line of support for employees, resolving tickets through our help desk using ...
IT Support Specialist
San Francisco, CA · On-site
$100K - $120K/yr
Webflow is looking for an IT Support Specialist to be the hands-on technical presence in our San ... You'll be the first line of support for employees, resolving tickets through our help desk using ...
IT Support Specialist II
Cranberry Township, PA · On-site
$45K - $65K/yr
Director of Information Technology Position Summary Continental Tool Group is seeking an IT Support ... Provide first-line support for applications including Adobe Acrobat, HubSpot, FedEx and UPS ...
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IT Support Specialist II
Cranberry Township, PA · On-site
$45K - $65K/yr
Director of Information Technology Position Summary Continental Tool Group is seeking an IT Support ... Provide first-line support for applications including Adobe Acrobat, HubSpot, FedEx and UPS ...
$20.50 - $28.25/hr
Provide first-line support to customers (Staff, Faculty and Students) with issues on the clinic ... Demographic information provided through this application is not available to hiring managers ...
$20.50 - $28.25/hr
Provide first-line support to customers (Staff, Faculty and Students) with issues on the clinic ... Demographic information provided through this application is not available to hiring managers ...
IT Support Engineer - Level 1
Windham, ME · On-site
$20 - $25/hr
Provide first-line support for hardware, software, and network-related issues. * Install, configure ... Utilize IT support tools to provide remote assistance. * Backup & Disaster Recovery: Deploy and ...
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IT Support Engineer - Level 1
Windham, ME · On-site
$20 - $25/hr
Provide first-line support for hardware, software, and network-related issues. * Install, configure ... Utilize IT support tools to provide remote assistance. * Backup & Disaster Recovery: Deploy and ...
Troubleshoot and resolve issues involving desktops, laptops, peripherals, printers, and line-of ... Customer-first mindset with a collaborative, team-oriented approach * Ability to lift and transport ...
Troubleshoot and resolve issues involving desktops, laptops, peripherals, printers, and line-of ... Customer-first mindset with a collaborative, team-oriented approach * Ability to lift and transport ...
IT Support
South Jordan, UT · On-site
$20.50 - $28.25/hr
The IT Service Desk Agent is the first point of contact for end users seeking IT support through ... line support via phone or live chat with professionalism, empathy, urgency, and a customer-first ...
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IT Support
South Jordan, UT · On-site
$20.50 - $28.25/hr
The IT Service Desk Agent is the first point of contact for end users seeking IT support through ... line support via phone or live chat with professionalism, empathy, urgency, and a customer-first ...
IT Support
Chicago, IL · On-site
$22.25 - $30.50/hr
IT Support is responsible for performing secure data wiping on hard drives using industry-standard tools (e.g., DBAN, Blancco, diskpart). Ensure compliance with data security protocols and ...
IT Support
Chicago, IL · On-site
$22.25 - $30.50/hr
IT Support is responsible for performing secure data wiping on hard drives using industry-standard tools (e.g., DBAN, Blancco, diskpart). Ensure compliance with data security protocols and ...
IT Support Technician - Corporate Office
$19.75 - $27/hr
The IT Support Technician is responsible for performing technical help desk support to all users ... Provides first-line support through phone, email, or in-person to resolve hardware, software and ...
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IT Support Technician - Corporate Office
$19.75 - $27/hr
The IT Support Technician is responsible for performing technical help desk support to all users ... Provides first-line support through phone, email, or in-person to resolve hardware, software and ...
Facilities Assistant
Costa Mesa, CA · On-site
$25/hr
This role is responsible for processing equipment and supply orders, coordinating furniture orders, maintaining the Facilities Manual, tracking safety certifications, providing first-line IT support ...
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Facilities Assistant
Costa Mesa, CA · On-site
$25/hr
This role is responsible for processing equipment and supply orders, coordinating furniture orders, maintaining the Facilities Manual, tracking safety certifications, providing first-line IT support ...
Position Summary The IT Support and Training Specialist is a hands-on individual contributor responsible for providing first-line technical support and employee technology training at both LifeROOTS ...
Position Summary The IT Support and Training Specialist is a hands-on individual contributor responsible for providing first-line technical support and employee technology training at both LifeROOTS ...
IT Support Specialist
Los Angeles, CA · On-site
$54K - $85K/yr
... a dedicated and skilled IT Support Specialist to join our growing team. Originating as an ... Provide first and second-line technical support to employees, addressing hardware, software, and ...
IT Support Specialist
Los Angeles, CA · On-site
$54K - $85K/yr
... a dedicated and skilled IT Support Specialist to join our growing team. Originating as an ... Provide first and second-line technical support to employees, addressing hardware, software, and ...
IT Support (Evansville)
Evansville, IN · On-site
$18 - $19.25/hr
Under the direction of the IT Director, the IT Support position will provide support of the daily activities of the local IT Support Team. The position participates in the diverse job tasks of the ...
IT Support (Evansville)
Evansville, IN · On-site
$18 - $19.25/hr
Under the direction of the IT Director, the IT Support position will provide support of the daily activities of the local IT Support Team. The position participates in the diverse job tasks of the ...
IT Support
Saint Cloud, MN · On-site
$22 - $24/hr
IT Support - Applications Support SpecialistCompany OverviewSpee Dee Delivery is a family owned ... first-level contact and proactive support for customers regarding delivery software, handheld ...
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IT Support
Saint Cloud, MN · On-site
$22 - $24/hr
IT Support - Applications Support SpecialistCompany OverviewSpee Dee Delivery is a family owned ... first-level contact and proactive support for customers regarding delivery software, handheld ...
IT Support Tech I - FT - ONSITE Only
Coos Bay, OR · On-site
$23.59 - $35.02/hr
Provides first line response for users requiring assistance with IS equipment and systems and ... Trains other IT Support staff or end users as needed * Assists as needed with other additional ...
IT Support Tech I - FT - ONSITE Only
Coos Bay, OR · On-site
$23.59 - $35.02/hr
Provides first line response for users requiring assistance with IS equipment and systems and ... Trains other IT Support staff or end users as needed * Assists as needed with other additional ...
IT Field Service Support
Northborough, MA · On-site
Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement * Customer ticketing is worked upon to ...
Quick apply
IT Field Service Support
Northborough, MA · On-site
Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement * Customer ticketing is worked upon to ...
IT Support
Columbus, OH · On-site
$20 - $22/hr
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest ...
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IT Support
Columbus, OH · On-site
$20 - $22/hr
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest ...
IT Support Technician
Wixom, MI · On-site
$50K - $80K/yr
Provide Level 1-2 IT support for desktops, laptops, printers, WiFi, servers, routers, switches, and user issues * Support Microsoft 365, Windows OS, and basic Active Directory tasks * Troubleshoot ...
Quick apply
IT Support Technician
Wixom, MI · On-site
$50K - $80K/yr
Provide Level 1-2 IT support for desktops, laptops, printers, WiFi, servers, routers, switches, and user issues * Support Microsoft 365, Windows OS, and basic Active Directory tasks * Troubleshoot ...
1st Line It Support information
See salary details
$12.50 - $14.34
2% of jobs
$14.34 - $16.17
9% of jobs
$17.11 is the 25th percentile. Wages below this are outliers.
$16.17 - $18.01
26% of jobs
The median wage is $18.73 / hr.
$18.01 - $19.84
31% of jobs
$20.89 is the 75th percentile. Wages above this are outliers.
$19.84 - $21.68
12% of jobs
$21.68 - $23.51
7% of jobs
$23.51 - $25.35
5% of jobs
$25.35 - $27.19
3% of jobs
$27.19 - $29.02
2% of jobs
$29.02 - $30.86
1% of jobs
$30.86 - $32.69
1% of jobs
$12
$20
$32
How much do 1st line it support jobs pay per hour?
As of Sep 13, 2026, the average hourly pay for 1st line it support in the United States is $20.71, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $21.88 per hour, depending on experience, location, and employer.
What is a 1st line IT support?
A 1st Line IT Support job involves being the first point of contact for users experiencing technical issues. Responsibilities typically include diagnosing and troubleshooting basic IT problems, resetting passwords, and providing guidance on software and hardware use. Support is often delivered via phone, email, or chat. If an issue cannot be resolved at the first level, it is escalated to 2nd or 3rd Line Support. Strong communication skills and a basic understanding of IT systems are essential for this role.
What does a 1st line IT support do?
A typical day for a 1st Line IT Support specialist involves responding to user queries via phone, email, or ticketing systems, diagnosing and resolving basic technical issues, and escalating more complex problems to higher-level support. You may assist with password resets, software installations, connectivity issues, and guiding users through troubleshooting steps. The role often includes documenting solutions and maintaining communication with users to ensure their issues are resolved in a timely manner. This position provides valuable exposure to a wide variety of IT systems and is an excellent stepping stone for advancing to more senior technical roles.
What are the key skills and qualifications needed to thrive in 1st line IT support?
To thrive as a 1st Line IT Support professional, you need a good understanding of basic IT principles, troubleshooting techniques, and customer service, supported by relevant qualifications such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, Active Directory, Windows and Mac OS, and remote support tools is commonly expected. Strong interpersonal skills, patience, and clear communication are vital for effectively assisting non-technical users. These abilities enable you to swiftly diagnose issues, provide excellent customer support, and maintain smooth IT operations.
What is the easiest entry-level 1st Line IT Support job to start at?
Entry-level 1st Line IT Support roles typically require basic technical knowledge, good communication skills, and familiarity with common tools like ticketing systems and operating systems. These positions often do not require extensive certifications but may benefit from certifications such as CompTIA A+ or Microsoft Fundamentals. They are suitable for those starting a career in IT and usually involve providing initial technical assistance and troubleshooting for users.
More about 1st Line It Support jobs
What states have the most 1St Line It Support jobs?
States with the most job openings for 1St Line It Support jobs include:
What are popular job titles related to 1St Line It Support jobs?
For 1St Line It Support jobs, the most frequently searched job titles are:
IT Support Engineer
Fridley, MN • On-site
GLOBAL IT CON LLC
• IT Services • 11 - 50 employees11 - 50 employees
Other
Re-posted 3 days ago
Job description
RoleI: IT Support Engineer
Location: Fridley, MN
Duration: 6+ months
Role Summary
The Onsite IT Support Engineer is responsible for providing day-to-day operational IT support at the customer location. The engineer will ensure the smooth functioning of end-user systems, respond to incidents and service requests, coordinate with remote support teams, and maintain high service availability while delivering exceptional customer service.
Skills
- 5+ years of experience in onsite IT support or desktop support.
- Provide onsite support for desktops, laptops, workstations, printers, scanners, and peripheral devices.
- Experience in NinjaOne and Intune troubleshooting
- Support Active Directory user management.
- Install, configure, and troubleshoot Windows operating systems and standard business applications.
- Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.
- Escalate complex issues to Level 2/Level 3 support teams and coordinate resolution.
About Global IT Con
Sourced by ZipRecruiter
Industry
It services
Company size
11 - 50 Employees
Headquarters location
Wilmington, DE, US
Year founded
2016