ZipRecruiter

Log In

1

1St Line Service Desk Engineer Jobs (NOW HIRING)

GFI Digital

Service Desk Engineer

Louisville, KY · On-site

Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering exceptional customer service by implementing, maintaining, troubleshooting, and optimizing workstation and ...

GFI Digital

Service Desk Engineer

Louisville, KY

Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering exceptional customer service by implementing, maintaining, troubleshooting, and optimizing workstation and ...

GFI Digital

Service Desk Engineer

Jefferson City, MO · On-site

Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering exceptional customer service by implementing, maintaining, troubleshooting, and optimizing workstation and ...

Business Wire

Service Desk Engineer

San Francisco, CA

$85K - $88K/yr

About the Role A Service Desk Engineer supports Business Wire employees by troubleshooting ... Excellent health benefits that begin on your first day of employment * $100 monthly fitness ...

Business Wire

Service Desk Engineer

San Francisco, CA · On-site

$85K - $88K/yr

About the Role A Service Desk Engineer supports Business Wire employees by troubleshooting ... Excellent health benefits that begin on your first day of employment * $100 monthly fitness ...

WEBIT Services

T3 Service Desk Engineer

Naperville, IL · On-site

$85K - $110K/yr

As a Tier 3 Service Desk Engineer, you will serve as the highest level of technical support within our service desk team. You will handle complex technical issues, provide expert guidance, and ...

WEBIT Services

T3 Service Desk Engineer

Naperville, IL

$85K - $110K/yr

As a Tier 3 Service Desk Engineer, you will serve as the highest level of technical support within our service desk team. You will handle complex technical issues, provide expert guidance, and ...

WEBIT Services

T3 Service Desk Engineer

Naperville, IL · On-site

$85K - $110K/yr

As a Tier 3 Service Desk Engineer, you will serve as the highest level of technical support within our service desk team. You will handle complex technical issues, provide expert guidance, and ...

next page

Showing results 1-20

People also search for

All Jobs1St Line Service Desk Engineer Jobs

1St Line Service Desk Engineer information

See salary details

$11

$30

$49

How much do 1st line service desk engineer jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for 1st line service desk engineer in the United States is $30.74, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $43.03 per hour, depending on experience, location, and employer.

What job makes $10,000 a month without a degree?

A 1st Line Service Desk Engineer typically earns less than $10,000 a month, but some IT roles such as network administrators, cybersecurity specialists, or cloud engineers can reach or exceed this level with experience and relevant certifications like CompTIA, Cisco, or AWS. These positions often require technical skills, problem-solving abilities, and familiarity with tools like ticketing systems and remote support software, but may not always require a formal degree.

What is the difference between 1St Line Service Desk Engineer vs 2nd Line Support Technician?

Aspect1St Line Service Desk Engineer2nd Line Support Technician
CertificationsCompTIA A+, ITIL FoundationCompTIA A+, Network+
Work EnvironmentHelpdesk, front-line support, remote or on-siteEscalated support, more technical troubleshooting
Employer UsageIT support teams, service providersIT departments, technical support teams

The 1St Line Service Desk Engineer primarily handles initial user issues, providing basic troubleshooting and support. The 2nd Line Support Technician deals with more complex problems that require deeper technical knowledge. While both roles require similar certifications and work in support environments, the 2nd Line Technician typically handles escalated issues that cannot be resolved at the first level.

More about 1St Line Service Desk Engineer jobs
What job categories do people searching 1St Line Service Desk Engineer jobs look for? The top searched job categories for 1St Line Service Desk Engineer jobs are:
Infographic showing various 1St Line Service Desk Engineer job openings in the United States as of May 2026, with employment types broken down into 85% Full Time, 10% Part Time, and 5% Contract. Highlights an 90% In-person, 5% Hybrid, and 5% Remote job distribution, with an average salary of $63,945 per year, or $30.7 per hour.
L3 Service Desk Engineer

L3 Service Desk Engineer

Milestone Technologies, Inc.

Phoenix, AZ • On-site

Other

Posted 2 days ago

Job description

Phoenix, AZ Area Residents ONLY - Role is primarily remote, but rare occasions to go on-site in Phoenix.

Role Summary

The L3 Service Desk Engineer operates at the intersection of support and engineering, responsible not only for resolving complex incidents but also for designing solutions, automating workflows, and driving systemic improvements across the service desk. This role owns root cause resolution and reduces dependency on reactive support.

Key Responsibilities

Advanced Technical & Engineering Support

  • Serve as the highest escalation point (L3) for complex, cross-system issues
  • Troubleshoot across end-to-end environments (endpoint identity network SaaS)
  • Debug issues at a system level, not just symptom resolution

Engineering & Automation (Critical)

  • Develop and maintain automation scripts (PowerShell, Bash, Python)
  • Build and optimize workflows and tooling (e.g., onboarding, access provisioning)
  • Eliminate repeatable issues through engineering fixes vs. workarounds

Client Platform Expertise (Required)

  • Demonstrate deep working knowledge in one or more client platforms, such as:
    • ServiceNow (ITSM workflows, incident/request automation, integrations)
    • SailPoint (access provisioning, identity lifecycle, certifications)
    • Identity platforms (Okta, Azure AD)
    • Collaboration suites (Microsoft 365, Google Workspace)
  • Troubleshoot and optimize platform-level issues, including:
    • Workflow failures and automation gaps
    • Integration issues between systems (APIs, provisioning flows)
    • Access and identity-related defects

Endpoint & Systems Engineering

  • Design and manage endpoint configurations using MDM tools like
    Microsoft Intune and Jamf Pro
  • Troubleshoot at the OS, policy, and configuration level

Problem Management & Root Cause Ownership

  • Own root cause analysis (RCA) and implement permanent fixes
  • Analyze trends and proactively stabilize the environment
  • Reduce ticket volume through engineering-driven improvements

Leadership & Technical Influence

  • Mentor L1/L2 technicians and elevate technical capability
  • Define and enforce technical standards and best practices
  • Act as a bridge between support, engineering, and security teams

Required Qualifications

  • Minimum 5-7 years in IT support with demonstrated engineering capability
  • Strong scripting experience (PowerShell required; Bash/Python preferred)
  • Hands-on experience with:
    • Endpoint management (Intune, Jamf)
    • Identity platforms (Okta, Azure AD)
    • Microsoft 365 and/or Google Workspace
  • Deep expertise in at least one client platform (e.g., ServiceNow, SailPoint)
  • Proven ability to:
    • Debug cross-system issues
    • Work with APIs and integrations
    • Reduce incidents through automation and system improvements
Employment Type: US Regular FT

Apply