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1St Line Service Desk Engineer Jobs (NOW HIRING)

GFI Digital

Service Desk Engineer

Jefferson City, MO · On-site

Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering exceptional customer service by implementing, maintaining, troubleshooting, and optimizing workstation and ...

GFI Digital

Service Desk Engineer

Louisville, KY

Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering exceptional customer service by implementing, maintaining, troubleshooting, and optimizing workstation and ...

Redwood Trust Inc

Sr. Service Desk Engineer

Manhattan, NY · On-site

$100K - $130K/yr

SERVICE DESK ENGINEER Redwood Trust, Inc. (NYSE: RWT) is a specialty finance company focused on ... This role provides first- and second-level support for end users, manages incidents and service ...

GFI Digital

Service Desk Engineer

Maryland Heights, MO · On-site

Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering exceptional customer service by implementing, maintaining, troubleshooting, and optimizing workstation and ...

GFI Digital

Service Desk Engineer

Maryland Heights, MO · On-site

Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering exceptional customer service by implementing, maintaining, troubleshooting, and optimizing workstation and ...

GFI Digital

Service Desk Engineer

Champaign, IL · On-site

Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering exceptional customer service by implementing, maintaining, troubleshooting, and optimizing workstation and ...

System One

Cloud Service Desk Engineer

Bethesda, MD · Remote

$55 - $70/hr

Cloud Service Desk Engineer Contract to Hire Bid Support- Start expected mid-August 2026, if awarded Clearance - Active Top Secret required Remote Rate: $55/hr. to $70/hr. commensurate with ...

System One

Cloud Service Desk Engineer

Bethesda, MD · Remote

$55 - $70/hr

Cloud Service Desk Engineer Contract to Hire Bid Support- Start expected mid-August 2026, if awarded Clearance - Active Top Secret required Remote Rate: $55/hr. to $70/hr. commensurate with ...

GFI Digital

Service Desk Engineer

Bloomington, IL · On-site

Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering exceptional customer service by implementing, maintaining, troubleshooting, and optimizing workstation and ...

GFI Digital

Service Desk Engineer

Bloomington, IL · On-site

Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering exceptional customer service by implementing, maintaining, troubleshooting, and optimizing workstation and ...

GFI Digital

Service Desk Engineer

Champaign, IL · On-site

Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering exceptional customer service by implementing, maintaining, troubleshooting, and optimizing workstation and ...

GFI Digital

Service Desk Engineer

Champaign, IL · On-site

Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering exceptional customer service by implementing, maintaining, troubleshooting, and optimizing workstation and ...

GFI Digital

Service Desk Engineer

Maryland Heights, MO · On-site

Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering exceptional customer service by implementing, maintaining, troubleshooting, and optimizing workstation and ...

GFI Digital

Service Desk Engineer

Bloomington, IL · On-site

Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering exceptional customer service by implementing, maintaining, troubleshooting, and optimizing workstation and ...

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All Jobs1St Line Service Desk Engineer Jobs

1St Line Service Desk Engineer information

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How much do 1st line service desk engineer jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for 1st line service desk engineer in the United States is $30.74, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $43.03 per hour, depending on experience, location, and employer.

What skills do you need for L1 desktop support engineer?

An L1 desktop support engineer needs strong troubleshooting skills, knowledge of operating systems like Windows and macOS, and familiarity with common hardware and software issues. Good communication skills, basic networking knowledge, and the ability to prioritize tasks are also essential. Certifications such as CompTIA A+ can enhance job prospects.

What engineer makes $500,000 a year?

While most 1st Line Service Desk Engineers earn significantly less, some senior or specialized IT professionals with extensive experience, certifications, and advanced skills in areas like cybersecurity or cloud computing can reach or exceed this salary level, often in senior management or consulting roles. Such high earnings are rare and typically involve leadership positions or highly specialized expertise in the technology sector.

What is a Tier 1 service desk job description?

A Tier 1 Service Desk Engineer is responsible for providing first-level technical support to users, handling common issues such as password resets, software troubleshooting, and hardware problems. They typically use ticketing systems, follow established procedures, and escalate complex issues to higher support tiers when necessary.

What is the difference between 1St Line Service Desk Engineer vs 2nd Line Support Technician?

Aspect1St Line Service Desk Engineer2nd Line Support Technician
CertificationsCompTIA A+, ITIL FoundationCompTIA A+, Network+
Work EnvironmentHelpdesk, front-line support, remote or on-siteEscalated support, more technical troubleshooting
Employer UsageIT support teams, service providersIT departments, technical support teams

The 1St Line Service Desk Engineer primarily handles initial user issues, providing basic troubleshooting and support. The 2nd Line Support Technician deals with more complex problems that require deeper technical knowledge. While both roles require similar certifications and work in support environments, the 2nd Line Technician typically handles escalated issues that cannot be resolved at the first level.

What is L1 L2 L3 support engineer?

A 1st Line Service Desk Engineer typically handles initial customer support, troubleshooting basic issues, and resolving common problems. L2 and L3 support engineers are more experienced, dealing with complex technical issues, advanced troubleshooting, and system analysis, often requiring deeper technical knowledge and specialized skills. These support levels help ensure efficient issue resolution across different complexity tiers in IT support environments.
More about 1St Line Service Desk Engineer jobs
What job categories do people searching 1St Line Service Desk Engineer jobs look for? The top searched job categories for 1St Line Service Desk Engineer jobs are:
Service Desk Engineer

Service Desk Engineer

GFI Digital

Jefferson City, MO • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Job description

Why GFI?
GFI Digital is a locally owned, industry-leading provider of office technology solutions, helping businesses thrive for over 25 years. From managed IT and print solutions to networking, security, and unified communications, we make technology simple and impactful for our clients. Our success is driven by our people, and we're committed to creating an environment where employees can grow, learn, and build long-term careers. If you're looking for a company that truly cares about its people and its customers, GFI Digital is for you.
Service Desk Engineer Job Description:
As a Service Desk Engineer, you will be responsible for delivering exceptional customer service by implementing, maintaining, troubleshooting, and optimizing workstation and server hardware, software, network equipment, and connectivity. This role requires strong customer service orientation, excellent verbal and written communication skills, and a proactive approach to supporting clients effectively.
Schedule: This is a Full-Time position in the office.
Key Responsibilities:
  • Participate in white-glove calls, especially during high-urgency or sensitive technical escalations, delivering calm, expert communication and resolution
  • Deploy technical solutions to solve recurring issues, improve system performance, or implement new services for clients
  • Analyze trends in ticket data or client feedback to identify areas for technical improvement and proactively address potential issues
  • Troubleshoot network equipment such as switches, firewalls, and wireless access points
  • Remediate compromised accounts via anti-virus/malware software
  • Support various email systems (O365, GSuite) using SPAM filtering tools (Graphus, Inky, Mimecast, Defender)
  • Administer and maintain end-user accounts, permissions, and access rights (e.g., password resets, new user/workstation setups)
  • Set up, install, and troubleshoot various products, including the Microsoft Office Suite and other Windows applications
  • Provide third-party vendor management assistance
  • Ensure that Service Level Agreements are met for all customers

Qualifications:
  • 3-4 years of hands-on IT support experience in a similar role (deploying and troubleshooting Windows workstations and applications, supporting and maintaining Windows Server environments)
  • 3 years of MSP experience
  • Working knowledge of Windows Servers and Networking hardware protocols
  • Strong documentation skills, producing accurate documentation related to client environments and issue resolution
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Keen attention to detail
  • Ability to absorb and retain information quickly
  • Highly self-motivated
  • Proven analytical and problem-solving abilities
  • Solutions-focused
  • Ability to multi-task and organize and prioritize deadlines accordingly
  • Always exhibit professional appearance and demeanor

Preferred Qualifications:
  • Education: College Diploma or Degree in Computer Science
  • Experience: 3-4 years of Hands-on IT support experience. Experience working with third-party vendors.
  • Certifications: Microsoft, CompTIA, Cisco, and others

Soft Skills:
  • Precise attention to detail and a high level of organization
  • Excellent communication and interpersonal skills
  • Highly self-motivated and directed
  • Able to meet deadlines and follow clear instructions

Benefits & Perks:
We believe in taking care of our team both professionally and personally. That's why we offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance.
Financial & Retirement
  • 401(k) with company match to help you plan for the future
  • Referral bonus program. Get rewarded for bringing great people to the team.

Health & Wellness
  • Medical, Dental, and Vision Insurance
  • Health Savings Account (HSA)
  • Flexible Spending Account (FSA)
  • Life Insurance coverage
  • Employee Assistance Program (EAP) for confidential counseling and support services
  • Paid Time Off starting on your hire date
  • Sick Time Off
  • Employee Discount Program for added savings

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