1St Line Service Desk Engineer Jobs (NOW HIRING)

The Service Desk Engineer II provides professional and courteous technical support to Avita employees and affiliates by responding to and resolving requests concerning network, hardware, and software issues. 

This is an "onsite" position based out of Atlanta (2140 Peachtree Rd.)

Work schedule is Mon. through Fri. from 8:30am to 5:30pm EST

About the Role:

About You:

• Associates degree (or higher) in Computer Science or closely related field of study preferred
• 2 - 4 years call center experience preferred
• 4+ years of experience providing direct customer service at Tier 1 and/or Tier 2 level; 2 years of which must have been in the last 5 years
• ITIL Foundation Certification preferred
• 2+ years of experience in an IT Service Desk lead role preferred
• Three or more years supporting pharmacy operations and/or at other healthcare institutions is desired
• Previous corporate experience providing asset management experience is desired.
• Familiarity supporting IT asset inventory and IT asset disposition (ITAD) processes is a plus
• Customer-focused with a passion and drive for customer satisfaction and delivering business value
• Journey level hardware/device and software hands-on knowledge
• Journey-level troubleshooting skills
• Excellent written and verbal communication skills
• Exceptional listening, problem-solving, negotiation, analytical, and critical thinking skills
• Availability Monday through Friday, 8:30 AM – 5:30 PM EST
• Some weekend/after-hours work may be necessary for various projects
• Basic knowledge of ITIL concepts and strong knowledge of comprehensive IT support
• Strong knowledge and experience with Microsoft 365 and Active Directory
• Working knowledge of HIPAA/PHI handling and data-security practices when servicing, provisioning, and disposing of devices.
• Comfortable leading one-on-one trainings as well as leading medium to large group presentations
• Onsite-based role (no remote/work-from-home); may travel up to 10% to other Avita Care Solutions’ locations.

At Avita Care Solutions, compassionate care is at the heart of everything we do. Join Avita and get inspired to be the care that unlocks the full potential of health for all. We’re committed to promoting health equity by providing comprehensive, integrated access to pharmacy services, clinical care delivery and digital health through our individualized and culturally competent LGBTQ+, HIV, PrEP, and sexual wellness care. Avita is a proud member of the U.S. Business Action to End HIV and has been recognized multiple times by the Human Rights Campaign Foundation as a Best Place to Work for LGBTQ+ Equality.

Avita is an Equal Opportunity Employer dedicated to building a diverse, inclusive, and authentic workplace. We welcome everyone by recruiting, hiring, and promoting individuals without regard to their sex, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, veteran status, or any other status protected by applicable law. Avita also provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. 

Pay range: $54,000- $70,400 annual salary, based on credentials and geographic location.

Avita Care Solutions offers a comprehensive benefits package:

Healthcare benefits (medical, dental, vision) for eligible team members and their families, along with additional company paid and voluntary benefit offerings.

Six company paid holidays and three personal floating holidays, paid time off (PTO), paid leaves - two weeks paid parental leave, bereavement, sick leave, time to vote and jury duty, award recognition program, professional learning and development opportunities.

Company paid benefits – basic life and AD&D, Maven and Health Care Advocate Work/Life Balance Program, health/dependent flexible spending.

Voluntary benefits – long and short-term disability, pet insurance, legal, accident, hospital indemnity, critical illness, whole and supplementary life insurance, identity theft protection, 401(K) retirement savings plan with company match.

All benefits are subject to the applicable plan terms.