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1St Line Service Desk Engineer Jobs (NOW HIRING)

Staffingine LLC

Service Desk Engineer

Scottsdale, AZ · On-site

Service Desk Engineer Job Location: Scottsdale, AZ Job Type: Contract * Provide L1 technical support through phone, chat, and email for all inbound service desk requests. * Accurately log, categorize ...

Ardent

Service Desk Engineer

Washington, DC

Ardent is seeking a Service Desk Engineer to join our team. This is a onsite position in Washington DC . Position Description: Ardent is seeking a Service Desk Engineer to design, implement, and ...

WEBIT Services

T3 Service Desk Engineer

Naperville, IL · On-site

$85K - $110K/yr

As a Tier 3 Service Desk Engineer, you will serve as the highest level of technical support within our service desk team. You will handle complex technical issues, provide expert guidance, and ...

WEBIT Services

T3 Service Desk Engineer

Naperville, IL

$85K - $110K/yr

As a Tier 3 Service Desk Engineer, you will serve as the highest level of technical support within our service desk team. You will handle complex technical issues, provide expert guidance, and ...

System One

Cloud Service Desk Engineer

Bethesda, MD · Remote

$55 - $70/hr

Cloud Service Desk Engineer Contract to Hire Bid Support- Start expected mid-August 2026, if awarded Clearance - Active Top Secret required Remote Rate: $55/hr. to $70/hr. commensurate with ...

WEBIT Services

T3 Service Desk Engineer

Naperville, IL · On-site

$85K - $110K/yr

As a Tier 3 Service Desk Engineer, you will serve as the highest level of technical support within our service desk team. You will handle complex technical issues, provide expert guidance, and ...

System One

Cloud Service Desk Engineer

Bethesda, MD · Remote

$55 - $70/hr

Cloud Service Desk Engineer Contract to Hire Bid Support- Start expected mid-August 2026, if awarded Clearance - Active Top Secret required Remote Rate: $55/hr. to $70/hr. commensurate with ...

GFI Digital

Service Desk Engineer

Louisville, KY · On-site

Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering exceptional customer service by implementing, maintaining, troubleshooting, and optimizing workstation and ...

Redwood Trust Inc

Sr. Service Desk Engineer

Irvine, CA · On-site

$100K - $130K/yr

SERVICE DESK ENGINEER Redwood Trust, Inc. (NYSE: RWT) is a specialty finance company focused on ... This role provides first- and second-level support for end users, manages incidents and service ...

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All Jobs1St Line Service Desk Engineer Jobs

1St Line Service Desk Engineer information

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How much do 1st line service desk engineer jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for 1st line service desk engineer in the United States is $30.74, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $43.03 per hour, depending on experience, location, and employer.

What skills do you need for L1 desktop support engineer?

An L1 desktop support engineer needs strong troubleshooting skills, knowledge of operating systems like Windows and macOS, and familiarity with common hardware and software issues. Good communication skills, basic networking knowledge, and the ability to prioritize tasks are also essential. Certifications such as CompTIA A+ can enhance job prospects.

What engineer makes $500,000 a year?

While most 1st Line Service Desk Engineers earn significantly less, some senior or specialized IT professionals with extensive experience, certifications, and advanced skills in areas like cybersecurity or cloud computing can reach or exceed this salary level, often in senior management or consulting roles. Such high earnings are rare and typically involve leadership positions or highly specialized expertise in the technology sector.

What is a Tier 1 service desk job description?

A Tier 1 Service Desk Engineer is responsible for providing first-level technical support to users, handling common issues such as password resets, software troubleshooting, and hardware problems. They typically use ticketing systems, follow established procedures, and escalate complex issues to higher support tiers when necessary.

What is the difference between 1St Line Service Desk Engineer vs 2nd Line Support Technician?

Aspect1St Line Service Desk Engineer2nd Line Support Technician
CertificationsCompTIA A+, ITIL FoundationCompTIA A+, Network+
Work EnvironmentHelpdesk, front-line support, remote or on-siteEscalated support, more technical troubleshooting
Employer UsageIT support teams, service providersIT departments, technical support teams

The 1St Line Service Desk Engineer primarily handles initial user issues, providing basic troubleshooting and support. The 2nd Line Support Technician deals with more complex problems that require deeper technical knowledge. While both roles require similar certifications and work in support environments, the 2nd Line Technician typically handles escalated issues that cannot be resolved at the first level.

What is L1 L2 L3 support engineer?

A 1st Line Service Desk Engineer typically handles initial customer support, troubleshooting basic issues, and resolving common problems. L2 and L3 support engineers are more experienced, dealing with complex technical issues, advanced troubleshooting, and system analysis, often requiring deeper technical knowledge and specialized skills. These support levels help ensure efficient issue resolution across different complexity tiers in IT support environments.
More about 1St Line Service Desk Engineer jobs
What job categories do people searching 1St Line Service Desk Engineer jobs look for? The top searched job categories for 1St Line Service Desk Engineer jobs are:
Service Desk Engineer

Service Desk Engineer

Staffingine LLC

Scottsdale, AZ • On-site

Contractor

Posted 19 days ago

Job description

Job Title: Service Desk Engineer 
Job Location: Scottsdale, AZ 
Job Type: Contract 

Job Description:  

  • Provide L1 technical support through phone, chat, and email for all inbound service desk requests. 

  • Accurately log, categorize, and prioritize incidents and service requests as per defined procedures. 

  • Troubleshoot and resolve basic issues related to: 

  • Windows applications and OS 

  • Internet connectivity and VPN 

  • Printers and hardware 

  • Email and Office 365 administration 

  • Active Directory user and password management 

  • Citrix and remote desktop access 

  • Manage tickets that require assistance or escalation from L1 engineers. 

  • Escalate complex issues to the appropriate resolver groups using the IT ticketing system. 

  • Perform installation, configuration, and upgrades for desktop hardware and software. 

  • Provide basic user training on software, hardware, and peripheral devices. 

  • Handle queue management efficiently and ensure SLAs are met. 

  • Participate in Major Incident Management (MIM) coordination when required. 

  • Provide on-call support as needed. 

  • Document all incidents, problems, and resolutions in the ITSM tool accurately. 

  • Maintain a strong focus on customer satisfaction and proactive issue resolution. 

Technical Skill Set: 

  • Operating Systems: Microsoft Windows, Mac OS 

  • Applications: Office 365, SharePoint, Citrix 

  • Networking: Basic LAN/WAN troubleshooting, VPN 

  • Directory Services: Active Directory user and group management 

  • Hardware: Laptops, Desktops, Tablets, Printers 

  • Mobile Devices: Android, iOS 

  • Tools: ServiceNow, Remedy (or similar ITSM tools) 

Nice to Have: 

  • Mobile Device Management (MDM) experience 

  • Excel reporting skills 

  • Basic understanding of virtualization and web-based apps