Helpdesk Supervisor
Indianapolis, IN · On-site
Must be available for both 1st and 2nd shifts. (6am-3pm and or 2pm-10pm). Availability for ... Triage, assign, and monitor tickets to ensure timely resolution in accordance with service level ...
Helpdesk Supervisor
Indianapolis, IN · On-site
Must be available for both 1st and 2nd shifts. (6am-3pm and or 2pm-10pm). Availability for ... Triage, assign, and monitor tickets to ensure timely resolution in accordance with service level ...
Helpdesk Supervisor
Indianapolis, IN · On-site
Must be available for both 1st and 2nd shifts. (6am-3pm and or 2pm-10pm). Availability for ... Triage, assign, and monitor tickets to ensure timely resolution in accordance with service level ...
Helpdesk Supervisor
Indianapolis, IN · On-site
Must be available for both 1st and 2nd shifts. (6am-3pm and or 2pm-10pm). Availability for ... Triage, assign, and monitor tickets to ensure timely resolution in accordance with service level ...
Helpdesk Supervisor
Indianapolis, IN · On-site
Must be available for both 1st and 2nd shifts. (6am-3pm and or 2pm-10pm). Availability for ... Triage, assign, and monitor tickets to ensure timely resolution in accordance with service level ...
Quick apply
Helpdesk Supervisor
Indianapolis, IN · On-site
Must be available for both 1st and 2nd shifts. (6am-3pm and or 2pm-10pm). Availability for ... Triage, assign, and monitor tickets to ensure timely resolution in accordance with service level ...
With a 675,000 guaranteed base for your first two years, dedicated oncology support services, and a ... Shared call rotation with strong inpatient support-APP manages daily inpatient rounds and active ...
Quick apply
With a 675,000 guaranteed base for your first two years, dedicated oncology support services, and a ... Shared call rotation with strong inpatient support-APP manages daily inpatient rounds and active ...
Assisting with triage needs for patients who call into the office for needs * First-assisting in the OR * Endoscopic vein harvesting, must have experience * Management of chest tubes and wounds
Assisting with triage needs for patients who call into the office for needs * First-assisting in the OR * Endoscopic vein harvesting, must have experience * Management of chest tubes and wounds
Certified Nurse Midwife
Carmel, IN · On-site
... triage, labor management of low-risk OB patients) * 2 outpatient 8-hour clinic days * Call schedule ... Vaginal delivery, episiotomy with repair, repair of 1st and 2nd degree lacerations, FSE/IUPC ...
New
Certified Nurse Midwife
Carmel, IN · On-site
... triage, labor management of low-risk OB patients) * 2 outpatient 8-hour clinic days * Call schedule ... Vaginal delivery, episiotomy with repair, repair of 1st and 2nd degree lacerations, FSE/IUPC ...
New
Emergency Department RN Full Time 11A-11P
New Albany, IN · On-site
$68 - $92/hr
A split-flow area is located near main triage and provides care to lower acuity patients. Split ... Baptist Health is the first health system in the U.S. to have all of its hospitals recognized by ...
Emergency Department RN Full Time 11A-11P
New Albany, IN · On-site
$68 - $92/hr
A split-flow area is located near main triage and provides care to lower acuity patients. Split ... Baptist Health is the first health system in the U.S. to have all of its hospitals recognized by ...
Bilingual Registered Nurse (RN) Case Manager
Jeffersonville, IN · On-site
$50K/yr
Nurseline triage, Call Center Utilization Management, Call Center Case Management, a plus. * Case ... first 5% you contribute, with immediate vesting * Paid Time Off (PTO) and Sick Leave to support ...
Bilingual Registered Nurse (RN) Case Manager
Jeffersonville, IN · On-site
$50K/yr
Nurseline triage, Call Center Utilization Management, Call Center Case Management, a plus. * Case ... first 5% you contribute, with immediate vesting * Paid Time Off (PTO) and Sick Leave to support ...
Bilingual Registered Nurse (RN) Case Manager
Jeffersonville, IN · On-site
$50K/yr
Nurseline triage, Call Center Utilization Management, Call Center Case Management, a plus. * Case ... first 5% you contribute, with immediate vesting * Paid Time Off (PTO) and Sick Leave to support ...
Bilingual Registered Nurse (RN) Case Manager
Jeffersonville, IN · On-site
$50K/yr
Nurseline triage, Call Center Utilization Management, Call Center Case Management, a plus. * Case ... first 5% you contribute, with immediate vesting * Paid Time Off (PTO) and Sick Leave to support ...
Travel ER Registered Nurse
Lebanon, IN · On-site
$15/hr
... triage * Uses Meditech Expanse for charting (preferred experience) * Required to float or take call ... First-time travelers are accepted * Local candidates within a 50-mile radius are accepted; a $15 ...
Travel ER Registered Nurse
Lebanon, IN · On-site
$15/hr
... triage * Uses Meditech Expanse for charting (preferred experience) * Required to float or take call ... First-time travelers are accepted * Local candidates within a 50-mile radius are accepted; a $15 ...
Family Medicine Physician
Newburgh, IN · On-site
$260K/yr
... first year plus opportunities for additional earnings through production/wRVU incentives. Full ... Minimal shared call rotation, heavily supported by a nurse triage service to ensure professional ...
Family Medicine Physician
Newburgh, IN · On-site
$260K/yr
... first year plus opportunities for additional earnings through production/wRVU incentives. Full ... Minimal shared call rotation, heavily supported by a nurse triage service to ensure professional ...
Family Medicine Physician
Newburgh, IN · On-site
$260K/yr
... first year plus opportunities for additional earnings through production/wRVU incentives. Full ... Minimal shared call rotation, heavily supported by a nurse triage service to ensure professional ...
Family Medicine Physician
Newburgh, IN · On-site
$260K/yr
... first year plus opportunities for additional earnings through production/wRVU incentives. Full ... Minimal shared call rotation, heavily supported by a nurse triage service to ensure professional ...
Family Medicine Physician
Newburgh, IN · On-site
$224K/yr
... first year plus opportunities for additional earnings through production/wRVU incentives. Full ... Minimal shared call rotation, heavily supported by a nurse triage service to ensure professional ...
Family Medicine Physician
Newburgh, IN · On-site
$224K/yr
... first year plus opportunities for additional earnings through production/wRVU incentives. Full ... Minimal shared call rotation, heavily supported by a nurse triage service to ensure professional ...
Travel ER RN
Bloomington, IN · On-site
Give us a call opt 1 Job Details: * Shift: 12H Nights * Total Weekly Hours: 36 * Certifications ... Experience Requirements:** - Only screen first-time travelers with 2-3 years of ER experience. - 18 ...
Travel ER RN
Bloomington, IN · On-site
Give us a call opt 1 Job Details: * Shift: 12H Nights * Total Weekly Hours: 36 * Certifications ... Experience Requirements:** - Only screen first-time travelers with 2-3 years of ER experience. - 18 ...
Travel ER RN
Bloomington, IN · On-site
Give us a call opt 1 Job Details: * Shift: 12 HR Nights 48 * Total Weekly Hours: 48 ... Experience and Qualifications:** - First-time travelers must have 2-3 years of ER experience ...
Travel ER RN
Bloomington, IN · On-site
Give us a call opt 1 Job Details: * Shift: 12 HR Nights 48 * Total Weekly Hours: 48 ... Experience and Qualifications:** - First-time travelers must have 2-3 years of ER experience ...
Give us a call opt 1 Job Details: * Shift: 12 HR Nights 48 * Total Weekly Hours: 48 ... First Timers Accepted**: NO **Certifications Required**: BLS, NRP, AWHONN Intermediate course ...
Give us a call opt 1 Job Details: * Shift: 12 HR Nights 48 * Total Weekly Hours: 48 ... First Timers Accepted**: NO **Certifications Required**: BLS, NRP, AWHONN Intermediate course ...
... first point of patient program enrollment and throughout treatment to facilitate a timely and ... Nurseline triage, Call Center Utilization Management, Call Center Case Management, a plus. * Case ...
... first point of patient program enrollment and throughout treatment to facilitate a timely and ... Nurseline triage, Call Center Utilization Management, Call Center Case Management, a plus. * Case ...
... first point of patient program enrollment and throughout treatment to facilitate a timely and ... Nurseline triage, Call Center Utilization Management, Call Center Case Management, a plus. * Case ...
... first point of patient program enrollment and throughout treatment to facilitate a timely and ... Nurseline triage, Call Center Utilization Management, Call Center Case Management, a plus. * Case ...
... first point of patient program enrollment and throughout treatment to facilitate a timely and ... Nurseline triage, Call Center Utilization Management, Call Center Case Management, a plus. * Case ...
... first point of patient program enrollment and throughout treatment to facilitate a timely and ... Nurseline triage, Call Center Utilization Management, Call Center Case Management, a plus. * Case ...
... first point of patient program enrollment and throughout treatment to facilitate a timely and ... Nurseline triage, Call Center Utilization Management, Call Center Case Management, a plus. * Case ...
... first point of patient program enrollment and throughout treatment to facilitate a timely and ... Nurseline triage, Call Center Utilization Management, Call Center Case Management, a plus. * Case ...
1St Call Triage information
What is a 1st call triage?
1st Call Triage roles involve being the first point of contact for clients or patients seeking assistance, typically in healthcare or technical support settings. The primary responsibility is to assess the urgency and nature of the caller's issue, provide initial guidance, and direct them to the appropriate specialist or service. Individuals in these roles must have strong communication, problem-solving, and organizational skills to ensure efficient and accurate triage. This process helps prioritize cases and streamline workflows, improving overall service quality.
What are the key skills and qualifications needed to thrive as a 1st call triage specialist?
To thrive as a 1st Call Triage specialist, you need excellent communication skills, a strong understanding of triage protocols, and often a background in healthcare or customer service. Familiarity with telephone systems, call center software, and electronic health record (EHR) systems is typically required. Empathy, active listening, and the ability to remain calm under pressure are crucial soft skills for this role. These competencies ensure accurate assessment of caller needs, efficient routing, and high-quality service in urgent or sensitive situations.
What are some common challenges faced in a 1st call triage role, and how can they be effectively managed?
In a 1st Call Triage position, one of the main challenges is quickly and accurately assessing the urgency of incoming calls, often under time pressure. Team members must balance empathy with efficiency, ensuring callers feel heard while gathering essential information to direct them appropriately. Adapting to high call volumes and a variety of issues is also common, so strong organizational skills and resilience are essential. Ongoing training, regular team debriefings, and clear protocols help manage these challenges and support continuous improvement.
What is the difference between 1St Call Triage vs Medical Receptionist?
| Aspect | 1St Call Triage | Medical Receptionist |
|---|---|---|
| Primary Role | Assess patient symptoms over the phone and determine urgency | Manage patient check-in, appointment scheduling, and administrative tasks |
| Required Skills | Medical knowledge, communication, triage protocols | Customer service, scheduling, administrative skills |
| Work Environment | Call centers, healthcare facilities | Front desk of clinics or hospitals |
| Certifications | Often requires medical or nursing certifications | Typically no medical certification required |
While both roles are essential in healthcare settings, 1St Call Triage focuses on assessing patient symptoms remotely to prioritize care, whereas Medical Receptionists handle administrative tasks and patient check-ins on-site. Understanding these differences helps clarify career paths and employer expectations in healthcare environments.
What are popular job titles related to 1St Call Triage jobs in Indiana?
For 1St Call Triage jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching 1St Call Triage jobs in Indiana look for?
The top searched job categories for 1St Call Triage jobs in Indiana are:
- French Speaking Call Center
- Call Center Weekends
- Flexible Insurance Call Center
- Executive Call Center Manager
- Insurance Call Center
- Freelance Call Center Spanish
- Flex Time Bilingual Spanish Call Center Customer Service Representative
- Work From Home Western Union Call Center
- Parttime Church Receptionist
- Night Shift Answering Service Remote
What cities in Indiana are hiring for 1St Call Triage jobs?
Cities in Indiana with the most 1St Call Triage job openings:
USIC rating
6.6
Based on 270 frontline employees who took The Breakroom Quiz
318th of 500 rated business services
Job description
Job Description:
Location: Indianapolis, IN
Schedule: Must be available for both 1st and 2nd shifts. (6am-3pm and or 2pm-10pm).
Availability for occasional on-call or after-hours support as business needs require.
Summary
The Helpdesk Supervisor leads the day-to-day operations of the utility company's technical support helpdesk, overseeing a team that resolves hardware, software, and operating procedure issues submitted through both a ticketing platform and live phone calls. This role ensures timely, high-quality resolution of end-user issues, sets team priorities, and serves as an escalation point for complex or time-sensitive problems affecting utility operations and customer service.
Responsibilities
Supervise and coordinate helpdesk staff handling incoming support requests via ticketing system and live phone queues.
- Triage, assign, and monitor tickets to ensure timely resolution in accordance with service level agreements (SLAs).
- Provide hands-on troubleshooting and resolution support for hardware, software, and operating procedure-related issues.
- Serve as an escalation point for complex technical issues or calls that front-line staff cannot resolve.
- Monitor call volume, ticket queues, and team workload, adjusting staffing and priorities as needed throughout the day.
- Develop, document, and update standard operating procedures (SOPs) and knowledge base articles for common issues.
- Train, coach, and mentor helpdesk staff on technical skills, customer service standards, and platform usage.
- Manage daily standups to include evaluation of previous day's performance, top trending issues, and setting goals for the current day
- Track and report on key helpdesk metrics (ticket volume, resolution time, call handling, customer satisfaction).
- Coordinate with other IT teams and departments on recurring issues, system outages, and process improvements.
- Ensure adherence to company policies, data security practices, and utility industry compliance requirements.
Requirements
- Demonstrated ability to manage support issues through a ticketing platform and via live phone calls simultaneously.
- Working knowledge of both hardware and software troubleshooting, as well as operating procedure-related support issues.
- Strong self-motivation with the proven ability to independently prioritize competing tasks in a fast-paced environment.
- Prior experience in a helpdesk, call center, or technical support role, including supervisory or lead responsibilities.
- Excellent verbal and written communication skills, with the ability to explain technical issues to non-technical users.
- Strong organizational skills and comfort managing multiple priorities and deadlines at once.
- High school diploma or equivalent required; Associate's or Bachelor's degree in IT, Computer Science, or related field preferred.
- Experience with the 8x8 call platform, preferred
- Experience with Zendesk ticketing software, preferred.
- Prior experience supporting a utility, municipal, or other regulated operational environment.
- Relevant IT certifications (e.g., CompTIA A+, ITIL Foundation, HDI Support Center Supervisor), preferred.
We are an Equal Opportunity Employer. Veterans are encouraged to apply.
About USIC
Sourced by ZipRecruiter
USIC is a leading provider of underground utility damage prevention services, performing over 70 million locates each year. With a strong reputation for reliability, USIC offers a comprehensive range of utility services across the United States and Canada. The company's mission is to deliver innovative and efficient solutions that prioritize safety and protect critical assets and infrastructure for its partners.
Industry
Internet and it
Company size
10,000+ Employees
Headquarters location
Indianapolis, IN, US
Year founded
2008