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1St Call Triage Jobs in Indiana (NOW HIRING)

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1St Call Triage information

What is a 1st call triage?

1st Call Triage roles involve being the first point of contact for clients or patients seeking assistance, typically in healthcare or technical support settings. The primary responsibility is to assess the urgency and nature of the caller's issue, provide initial guidance, and direct them to the appropriate specialist or service. Individuals in these roles must have strong communication, problem-solving, and organizational skills to ensure efficient and accurate triage. This process helps prioritize cases and streamline workflows, improving overall service quality.

What are the key skills and qualifications needed to thrive as a 1st call triage specialist?

To thrive as a 1st Call Triage specialist, you need excellent communication skills, a strong understanding of triage protocols, and often a background in healthcare or customer service. Familiarity with telephone systems, call center software, and electronic health record (EHR) systems is typically required. Empathy, active listening, and the ability to remain calm under pressure are crucial soft skills for this role. These competencies ensure accurate assessment of caller needs, efficient routing, and high-quality service in urgent or sensitive situations.

What are some common challenges faced in a 1st call triage role, and how can they be effectively managed?

In a 1st Call Triage position, one of the main challenges is quickly and accurately assessing the urgency of incoming calls, often under time pressure. Team members must balance empathy with efficiency, ensuring callers feel heard while gathering essential information to direct them appropriately. Adapting to high call volumes and a variety of issues is also common, so strong organizational skills and resilience are essential. Ongoing training, regular team debriefings, and clear protocols help manage these challenges and support continuous improvement.

What is the difference between 1St Call Triage vs Medical Receptionist?

Aspect1St Call TriageMedical Receptionist
Primary RoleAssess patient symptoms over the phone and determine urgencyManage patient check-in, appointment scheduling, and administrative tasks
Required SkillsMedical knowledge, communication, triage protocolsCustomer service, scheduling, administrative skills
Work EnvironmentCall centers, healthcare facilitiesFront desk of clinics or hospitals
CertificationsOften requires medical or nursing certificationsTypically no medical certification required

While both roles are essential in healthcare settings, 1St Call Triage focuses on assessing patient symptoms remotely to prioritize care, whereas Medical Receptionists handle administrative tasks and patient check-ins on-site. Understanding these differences helps clarify career paths and employer expectations in healthcare environments.

What are popular job titles related to 1St Call Triage jobs in Indiana?

For 1St Call Triage jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching 1St Call Triage jobs in Indiana look for?

The top searched job categories for 1St Call Triage jobs in Indiana are:

What cities in Indiana are hiring for 1St Call Triage jobs?

Cities in Indiana with the most 1St Call Triage job openings:

1St Call Triage jobs near you
Infographic showing various 1St Call Triage job openings in Indiana as of August 2026, with employment types broken down into 69% Full Time, and 31% Part Time. Highlights an 100% In-person job distribution.

Maintenance Field Technician Full Time + Benefits - Elkhart, IN

Polly Management LLC

Middlebury, IN • On-site

$25 - $35/hr

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 17 days ago

Job description

Commercial Kitchen, Refrigeration & Facilities Technician (Regional)


About the Position

Polly Management LLC is a fast-growing multi-unit franchise operator managing 35 Dairy Queen restaurants across Indiana and Michigan. We are seeking an experienced Commercial Kitchen, Refrigeration & Facilities Technician to oversee equipment reliability, facility safety, and operational uptime within an assigned regional territory.

This is a high-level, independent field role tailored for a skilled mechanical professional. Instead of driving across the entire state, you will own a dedicated geographic pod of restaurants, keeping "windshield time" minimal and predictable. You will report directly to the Facilities Field Supervisor and work alongside store managers to prevent equipment and facility downtime.

Perks include: A dedicated, fully-stocked take-home company vehicle, fuel card, paid portal-to-portal drive time (clock starts when you leave your house), and an annual uniform allowance.

Key Responsibilities
  • Facility & Equipment First Response: Serve as the first call for any building or equipment issue at your assigned locations — from a tripped breaker or leaking pipe to a failed compressor or soft-serve machine down. You're expected to triage and resolve across both domains, not hand off facility issues to someone else.
  • Specialized Equipment Repair: Diagnose, troubleshoot, and repair commercial restaurant equipment, including soft-serve machines, commercial fryers, grills, ice machines, high-capacity coolers, and walk-in freezers.
  • HVAC & Refrigeration: Perform routine preventative maintenance, troubleshooting, and component repairs on commercial HVAC and refrigeration systems (EPA type1 and type 2 certification required).
  • General Facility Maintenance: Handle electrical, plumbing, carpentry, and restaurant fixture repairs to keep locations safe and operational — this is core to the role, not a side task.
  • Regional Asset Management: Manage scheduled preventative maintenance protocols across your assigned locations to increase machine lifecycles and reduce emergency service calls.
  • Team & Vendor Communication: Document parts used and track work orders digitally. Identify large-scale structural issues that require specialized contractors and assist the Field Supervisor in coordinating third-party vendors.
  • Safety & Compliance: Maintain a clean, organized, and safe company vehicle, stock inventory, and tool set while adhering to all corporate, food safety, and OSHA guidelines.


QualificationsRequired
  • High school diploma or GED equivalent.
  • Minimum 3–5 years of hands-on experience in commercial HVAC, commercial refrigeration, commercial kitchen equipment repair, or general facilities maintenance (electrical, plumbing, carpentry).
  • Valid driver's license with a clean driving record capable of meeting company commercial insurance requirements.
  • Proven ability to independently diagnose complex mechanical/electrical issues across both equipment and facility systems, prioritize urgent service tickets, and work efficiently without direct supervision.
  • Excellent communication skills to partner effectively with store General Managers and corporate operations.


Preferred
  • EPA Section 608 Universal Certification (Highly Preferred).
  • Prior experience specifically servicing high-volume Quick-Service Restaurant (QSR) environments.
  • Manufacturer training or certifications for commercial refrigeration, soft-serve machinery, or commercial food-service gear.
  • Background in general building maintenance (basic electrical, plumbing, or carpentry repairs) a plus.


Physical and Schedule Requirements
  • Ability to lift/carry up to 50 lbs, climb ladders, and work safely around active commercial kitchens, electrical panels, and chemical/refrigeration systems.
  • Standard Shift: Monday through Friday, 8:00 AM – 5:00 PM.
  • Availability: Participation in a predictable, rotating on-call weekend/evening schedule for true emergency outages (walk-in freezer failures, total HVAC loss).


Compensation and Benefits
  • Competitive Hourly Rate: $28.00 – $36.00 / hour, heavily dependent on commercial kitchen experience, active certifications, and diagnostic skills.
  • Company Vehicle: Take-home service van, specialty tools provided, and full corporate fuel card.
  • Uniform Allowance: Annual stipend to replace uniform
  • Benefits: Company-sponsored major medical insurance (eligible after 90 days), optional dental, vision, life, and short-term disability insurance.
  • Additional Perks: Daily meal allowance at store locations, uniform allowance, and 120 hours of accrued PTO per year with a limited cash-out option.


Polly Management LLC is an equal opportunity employer.



Regular Schedule: Monday-Friday 8a-5p
Rotating On-Call
Emergency availability: nights/weekends