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How much do 1099 customer service jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for 1099 customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a 1099 customer service?

A 1099 Customer Service job is an independent contractor role where you provide customer support services for a company without being classified as an employee. Instead of receiving a W-2, you are responsible for handling your own taxes, benefits, and scheduling. These positions often offer flexibility, allowing you to work from home and set your own hours. However, you may need to provide your own equipment and cover any related business expenses.

What are the key skills and qualifications needed to thrive in 1099 customer service?

To thrive as a 1099 Customer Service professional, you need strong communication abilities, problem-solving skills, and experience in customer support—often without the requirement for a formal degree. Familiarity with CRM software, help desk platforms, and basic computer skills is highly beneficial, while customer service certifications can be a plus. Self-motivation, adaptability, and excellent time management are important soft skills since 1099 agents usually work independently. These competencies ensure that you can efficiently support clients, handle multiple inquiries, and deliver high-quality service in a remote or flexible work environment.

What should I expect regarding work schedule flexibility and workload as a 1099 customer service professional?

As an independent contractor in a 1099 Customer Service role, you generally have greater flexibility in setting your work hours compared to traditional employment. However, your workload may vary based on client needs, peak support times, and the volume of service requests assigned to you. It's important to communicate your availability clearly and manage your own time effectively, as you are responsible for meeting performance expectations without direct supervision. This autonomy is ideal for individuals who prefer self-management, but it also requires discipline to consistently deliver reliable customer service.

How do I become a 1099 customer service worker?

To become a 1099 customer service worker, you typically need to have strong communication skills, relevant experience, and sometimes specific industry knowledge. You should set up as an independent contractor by obtaining any necessary business licenses, and may need to complete tax forms like the W-9. Many roles require working remotely with a computer and internet connection, and some employers may require proficiency with customer service software or tools.
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1099 Customer Service jobs near you
Infographic showing various 1099 Customer Service job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Agent (Mid-Shift)

Wichita, KS • On-site

Customer Service | Full-Time
See more jobs at Customer Service | Full-Timeexternal

$15.25 - $20.50/hr

Other

Re-posted 12 days ago

Job description

Customer Service Agent

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you a natural problem solver with a passion for helping others? We're looking for Customer Service Agents to provide inbound support across customer service, help desk, technical assistance, and back-office operations. You'll represent some of the world's most recognized brands, delivering exceptional service and solutions.

This is a mid-shift role, ideal for individuals who thrive in a fast-paced, customer-focused environment.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Key Responsibilities

Deliver courteous, timely, and professional support via inbound and outbound calls.

  • Troubleshoot and resolve customer issues, aiming for first-call resolution.
  • Use internal systems to research and retrieve customer information.
  • Collaborate with other departments to resolve complex inquiries.
  • Accurately document customer interactions and claims.
  • Follow scripts, policies, and procedures while applying your training and knowledge.
  • Handle sensitive information with confidentiality and care.
  • Escalate unresolved issues to the appropriate team or manager.
  • Stay current by attending training sessions and reviewing updated materials.
  • Meet all attendance and scheduling requirements.
Qualifications

Must be 18 years or older.

High school diploma or equivalent.

Strong written and verbal communication skills.

Ability to type at least 20 words per minute.

Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).

Familiarity with Windows operating systems.

Dependable and punctual with a strong work ethic.

Skilled in troubleshooting, follow-up, and issue resolution.

Strong conflict resolution and negotiation abilities.

Customer-focused: empathetic, patient, and responsive.

Able to multitask, stay organized, and self-manage.

Team-oriented with a positive attitude.

Comfortable in a fast-paced, ever-changing environment.

Excellent interpersonal skills and the ability to build rapport.

Preferred (Not Required)
  • 1+ year of experience in customer service, tech support, inside sales, back-office, chat, or administrative roles.
  • Experience in a contact center or government-related work.

Apply