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Technical Program Manager Trainee - Data Center Infrastructure
About the Program
Service Global delivers technology infrastructure work - including low-voltage cabling, fiber, network build, and data center deployment for enterprise customers across multiple sites and geographies.
This program develops early-career technologists into Technical Program Managers who can plan, coordinate, and drive complex infrastructure projects to completion.
Participants begin by supporting project documentation, tracking, and supervised technical activities. As they demonstrate competency, they may take ownership of coordination workstreams, defined work packages, project reporting, and customer-facing deliverables.
This is a mentored and evaluated program with explicit learning objectives. It is a strong fit for candidates completing OPT or STEM OPT who want their practical training to map directly to their degree.
Who This Role Is For
We are looking for recent graduates, or students completing their degree requirements, in fields such as:

• Information Systems, Information Technology, or Management Information Systems
• Electrical, Computer, Telecommunications, or related Engineering disciplines
• Computer Science, Software, Data, or closely related fields

The work is directly related to these fields through infrastructure systems, network and cabling architecture, structured documentation and data management, systems tools, and the technical program management of physical IT deployments.
Program Learning Objectives
By program completion, participants will be able to:
1. Interpret Data Center Infrastructure Designs
Read and apply cable schedules, rack elevations, port maps, cable pathways, labeling standards, and test plans, and explain how copper and fiber cabling, patching, and testing fit into end-to-end delivery.
2. Manage Project Data and Documentation
Build and maintain trackers, dashboards, redlines, issue logs, test trackers, and turnover packages with measurable accuracy and completeness.
3. Coordinate Technical Execution
Sequence tasks, manage action items, and coordinate across field leads, material teams, vendors, and documentation teams to keep work on schedule.
4. Drive Quality and Risk Management
Support QA/QC tracking for labeling accuracy, test readiness, punch-list items, and rework. Identify, escalate, and follow blockers such as material delays, access issues, work-package gaps, and test failures through resolution.
5. Apply Program Management Fundamentals
Support SLA monitoring, reporting, ticketing workflows, schedule coordination, and customer-facing status communication.
6. Contribute to Process Improvement
Analyze reporting, handoff, data-quality, ticketing, and workflow inefficiencies and propose measurable improvements.
Progress against these objectives will be reviewed at defined checkpoints with the participant's assigned mentor and supervisor. For STEM OPT participants, these objectives will align with the Form I-983 training plan.
Core Responsibilities

• Support Project Managers and Technical Program Managers with daily trackers, task updates, schedule coordination, action items, and follow-ups.
• Maintain project documentation, including cable schedules, labeling records, redline notes, issue logs, test trackers, and turnover checklists.
• Build and maintain dashboards, trackers, reporting templates, and ticket updates while safeguarding project data accuracy.
• Support QA/QC tracking for labeling accuracy, test readiness, punch-list items, rework status, and documentation completeness.
• Track and escalate blockers, including material delays, access issues, work-package gaps, test failures, and documentation mismatches.
• Coordinate across Project Managers, Technical Program Managers, field leads, material teams, helpdesk teams, vendors, and documentation teams.
• Support schedule, SLA, progress, risk, and customer-facing status reporting.
• Propose process improvements for reporting, handoff, ticketing, data accuracy, and workflow efficiency.
• Participate in supervised data center walkthroughs to learn infrastructure standards, safety expectations, cable management, and execution flow.
• Support the coordination and closeout of assigned project activities and defined work packages under the direction of the assigned mentor or supervisor.

Mentorship and Evaluation

• An assigned mentor, typically a Technical Program Manager or Project Manager, and a defined supervision structure.
• Structured onboarding into infrastructure standards, safety requirements, project tools, and documentation practices.
• Periodic performance and learning-objective reviews.
• Practical exposure to project documentation, infrastructure execution, quality tracking, reporting, and cross-functional coordination.
• For STEM OPT participants, support with the Form I-983 training plan, required self-evaluations, and applicable reporting requirements.

Minimum Qualifications
Required

• Bachelor's degree completed, or currently in the final term, in Information Systems, Information Technology, Engineering, Computer Science, or a closely related field.
• Strong organizational skills, attention to detail, and written communication skills.
• Proficiency with spreadsheets and comfort learning ticketing, dashboard, reporting, and documentation tools.
• Eligible to work in the United States through F-1 OPT or STEM OPT.
• Field of study must align with the responsibilities and learning objectives of the role.
• Ability to travel nationally and work at assigned project sites.
• Ability to work full-time for 40 hours per week.

Preferred

• Coursework or exposure to networking, cabling, structured wiring, data center infrastructure, systems analysis, data management, or project management.
• Familiarity with data and reporting tools such as Microsoft Excel, Google Sheets, BI dashboards, or ticketing systems.
• Exposure to project trackers, issue logs, technical documentation, process workflows, or quality-control activities.
• Interest in developing a career in technical project or program management within data center infrastructure.

Physical and Site Requirements

• Ability to work in active data center, construction, and low-voltage environments while following all site safety and PPE requirements.
• Ability to stand and walk for extended periods.
• Ability to navigate raised floors, stairs, and ladders where permitted and required.
• Ability to occasionally lift up to approximately 25 pounds.
• Ability to comply with customer and site-access, security, drug-screening, and background-check requirements, where applicable.

• Equal Employment Opportunity and Work Authorization
  Service Global is an equal-opportunity employer and an E-Verify participant.
  We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, or any other characteristic protected by applicable law.
  This role is open to F-1 OPT and STEM OPT candidates whose field of study aligns with the responsibilities and learning objectives described above. Employment is subject to verification of valid work authorization and all applicable employment-eligibility requirements.

Mandatory Skills
Copper & Fiber Installation (Data Center), Cable Routing & Identification, Installation Tools Handling, Cabling Standards & Cable Labeling & Dressing