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Job Summary

Join one of the fastest-growing and most successful flooring companies in the United States! America's Floor Source is the 3rd largest flooring company in the nation, offering great opportunities for career growth and moving up in the company.

As an Appointment Setter Specialist, you are the first friendly voice our customers hear and the most important step in our sales process. Your main job is to talk with interested customers, find out what they need, and book solid, confirmed appointments for our expert Flooring Designers. This role is perfect for people who like to work toward goals and want to earn great bonuses based on how many successful appointments they set.

NO COLD CALLING INVOLVED! You will only be talking to customers who have already shown interest in our products (warm leads).

Key Responsibilities

Booking Appointments & Helping Customers

● Reach out to qualified customers (on inbound and outbound calls, emails, or chat) to explain the next steps and get them ready to book.

● Use a friendly, helpful style to ask key questions, understand the customer's needs, and walk them through the simple process of scheduling an in-home appointment.

● Smoothly and professionally handle any customer questions or concerns. Use your product knowledge to explain why an appointment is valuable and confirm the booking.

● Accurately schedule and manage appointments with Flooring Designers. Make sure all customer details and times are correct in our system (CRM).

● Use smart follow-up steps to make sure customers show up for their appointments (maximizing attendance and minimizing no-shows).

● Use our scheduling tools to keep track of how many customers you contact, how many appointments you book, and how you are meeting your goals.

● Create a positive and helpful relationship with customers right away, ensuring they have a smooth and successful handoff to the design team.

Day-to-Day Contact Center Support

● Answer incoming general calls, emails, and chats quickly and professionally, leaving a positive first impression.

● Take down important customer information and messages accurately for follow-up by the right team members.

● Transfer calls efficiently and professionally to other departments when needed.

● Offer clear, helpful solutions and make sure every caller has a great experience.

Compensation & Rewards

● Bonus Potential: You can earn significant bonuses that are directly based on the number and quality of appointments you successfully set. The better you perform, the more you earn.

● Top performers earn a highly competitive total compensation.

Skills & Qualifications

● Strong Communication: You are comfortable talking to many people, building trust, and communicating clearly.

● Goal-Driven: You genuinely want to meet and beat your appointment targets and are motivated by bonuses tied to your success.

● Team Player: Excellent listening skills and the ability to follow conversation outlines while being natural and focused on helping the customer.

● Tech Savvy: You can easily use computer systems (CRM) and scheduling tools to manage your customers and appointments.

● Motivated & Flexible: You are self-motivated, can handle different customer personalities, and are eager to learn and grow.

● Experience is a Plus: Previous experience in a contact center, customer service, or a role focused on booking appointments is helpful.

Why Join America's Floor Source?

● Growth Path: Be part of the 3rd largest flooring company in the U.S., offering clear paths to advance into leadership or dedicated sales positions.

● Positive Culture: Work alongside motivated professionals in a friendly, energetic, and results-driven environment.

● We value hard work, new ideas, and we reward high performance with competitive bonuses.