Program Delivery Manager Jobs in Columbus, OH (NOW HIRING)

The Global Security Technology and Construction Delivery Manager will play a pivotal role in defining the physical security technology roadmap, managing the implementation of security technology initiatives, refresh projects, and will work closely with Design and Construction teams to deliver new projects and data centers. This position requires a proactive expert with a strong background in security technology, project management, and construction delivery, ensuring compliance with industry standards and alignment with organizational goals.
Key responsibilities include leading project planning and execution, integrating customer requirements into design and construction phases, and facilitating operational delivery of security systems. This role will conduct thorough technology reviews and recommendations for selection, ensuring the best solutions are implemented to enhance CyrusOne's security posture. Additionally, this role involves collaborating with stakeholders, managing budgets, and assessing risks while maintaining effective vendor relationships.Responsibilities:

Project Management:

• Lead the planning, execution, and delivery of security technology refresh efforts and construction projects within data centers, ensuring alignment with organizational goals and compliance with industry standards.
• Contributes and develops project scopes, objectives, and detailed work plans, including timelines, resource allocation, and budget considerations.
• Monitor project progress, identifying potential risks and implementing mitigation strategies to ensure timely completion and adherence to quality standards.
  

Security Technology Implementation:

• Oversee the installation and commissioning of security technologies, including access control systems, video surveillance, intrusion detection, and alarm systems within data centers.
• Collaborate with IT, InfoSec, Design and Construction to integrate physical security measures, ensuring a comprehensive and scalable security posture.
• Evaluate and recommend new security technologies and upgrades to enhance the effectiveness of existing systems.

Technology Review and Selection:

• Conduct comprehensive reviews of both existing and emerging security technologies, assessing their capabilities, compatibility, and potential benefits for data center security operations.
• Develop and implement a standardized technology selection process that includes criteria for evaluating vendors, products, and solutions based on performance, reliability, cost, and scalability.
• Collaborate with cross-functional teams to gather requirements and feedback, ensuring that selected technologies align with operational needs and security objectives.
• Prepare detailed reports and presentations on technology options, including cost-benefit analyses and recommendations for senior management approval.

Customer Requirement Integration:

• Work closely with stakeholders to gather and document security requirements as specified in customer contracts and translate those requirements into actionable design specifications that guide the security design phases of project development.
• Collaborate with design teams to ensure that security measures are effectively integrated into facility designs, meeting both client expectations, and CyrusOne's physical security design standards.
• Ensure that the construction phase adheres to the agreed-upon designs, maintaining a focus on customer requirements throughout the building process.
• Works closely with the Construction and Physical Security Service Delivery teams, ensuring that security requirements are integrated and delivered as expected.
• Conduct regular site inspections to assess project progress and compliance with security specifications.

Operational Delivery:

• Facilitate the planning and transition of completed projects into operational delivery, ensuring that all security systems and technologies are fully functional and meet specified requirements.
• Contribute to and assist with the development of training programs for operational staff on newly implemented security technologies and protocols, ensuring smooth handover and operational readiness.
• Assist with the establishment of service level agreements (SLAs) related to security operations, ensuring that client expectations for performance and reliability are met.

Stakeholder Engagement:

• Serve as the primary point of contact for all security technology and construction-related inquiries, facilitating communication between internal stakeholders, contractors, and external partners.
• Collaborate with Service Delivery, Facility Management, IT, InfoSec, Customer Success, Design and Construction teams to ensure that security initiatives align with overall data center operations and customer requirements.

Budget Management:

• Develop and manage budgets for security technology refresh and construction projects, ensuring efficient allocation of resources.
• Support cost analyses, lifecycle management forecasting, and prepare financial reports to assess project performance and identify opportunities for cost optimization.

Performance Metrics and Reporting:

• Contribute to the creation of key performance indicators (KPIs) to measure the effectiveness of security technology implementations and construction projects.
• May prepare and present regular reports to senior management on project status, highlighting achievements, challenges, and recommendations for improvement.

Vendor Management:

• Identify and manage relationships with security technology vendors and construction contractors, ensuring compliance with service agreements.
• Evaluate vendor performance and conduct regular audits to ensure quality and efficiency in service delivery.

Team Leadership and Development:

• May lead, mentor, and assist with the develop of a team of security professionals, providing guidance, feedback, and training.

Qualifications:

• 7+ years of experience in physical security management, with a focus on program delivery, technology integration, project management, or construction delivery, with a strong focus on data center environments.
• Expert level understanding of physical security technologies (access control, video management, intrusion detection, etc.) and their integration into complex infrastructure environments (data centers, critical facilities).
• Experience in managing large-scale infrastructure projects with a focus on security system installations and expansions within the data center industry.
• Strong analytical and problem-solving abilities, with a focus on leveraging data to drive decision-making and improve project outcomes.
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders and build strong relationships.
• Ability to work in a fast-paced, dynamic environment while managing multiple projects simultaneously.
• Must be able to travel up to ~25%

Education / Certifications:

• Bachelor's degree in security management, Facilities Management, or a related field. A Master's degree is a plus.
• Certifications in physical security (e.g., CPP, PSP) or project management (e.g., PMP) are highly desirable.
• Experience with global security programs, particularly in the data center or technology sector.

CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.