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Ohio Department of Public Safety - Director's Office/Information Technology (IT Support)
Report in location: 1970 West Broad Street, Columbus, Ohio 43223
Perks of Working for the Ohio Department of Public Safety

• Multiple pay increases over your first years of service!
• Free Parking!
• Free Onsite Gym and Walking Path!
• Daycare On-site!
• Cafeteria On-site!

What you'll do as an Information Technology Supervisor 2:

• Within the Information Technology Office (ITO) Support section, supervise information technology staff whose primary duties involve writing, analyzing & designing computer programs &/or systems integration for minicomputer &/or monitoring & maintaining minicomputer control processing unit operations.
• Oversee operations & activities of the PC Support, Operations & Service desk units (e.g., establish & enforce unit policies & procedures, schedule & conduct staff meetings, review work completed by staff, assist in resolving difficult computer problems, etc.).
• Oversee the 24x7 support of internal IT customers; Plan & initiate upgrades for the Ohio Department of Public Safety (ODPS) to keep desktops in a supported state .
• Manage & monitor tickets via tracking system (i.e., ServiceNow).
• Oversee the IT processes of Moves, Adds, & Changes of ODPS employees within the building & externally (i.e., ATP, BMV, EMA, ACF, etc.); Ensure the transition process of moving employees in & out of ODPS runs smoothly & non-disruptive; Develop & implement changes to the process to increase functionality when required .

Click here to see full position description
At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.
Qualifications
Option 1:
6 1/2 years (78 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting
AND 6 months exp. in performing project management functions as defined in series purpose.
Option 2:
completion of undergraduate core coursework in computer science, or completion of undergraduate core coursework in any academic major which included at least one course in each of the following: advanced-level computer programming language (for example, COBOL, Delphi, Java, Powerbuilder, Visual Basic, Pl 1, SAS PCS, Pacbase, Full Visual Suite, Designer 2000, Developer 2000, C, C++, Visual C, ECL, or Visual Studio), logic-based mathematics, data base concepts (for example, Oracle, Microsoft Access, Paradox, Sybase, IMS DB, DB2, Cache, DMS, or RDMS), computer systems analysis & design, & basic data processing concepts
AND additional 4 1/2 years (54 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting.
AND 6 mos. exp. in performing project management functions as defined in series purpose.
OR equivalent of Minimum Class Qualification For Employment noted above.
PLEASE NOTE:
Project management: a series of steps followed in order to formulate and/or implement project policy to ensure successful project development. The steps include: define the problem (e.g., gather user requirements; meet with stakeholders); develop possible solutions (e.g., facilitate brainstorming sessions; identify resource requirements; develop cost benefit analysis; develop a recommended solution; seek agreement to proceed); develop a project plan (e.g., identify milestones and critical dependencies; gather appropriate resources and secure commitment; finalize funding; encumber funds; build project plan; distribute plan for review) execute the plan (e.g., provide on-going status reports; respond to changes in scope; coordinate deliverables; supervise project staff both assigned and ad hoc; define team members roles and responsibilities; manage team; maintain project schedule; respond to problem); validation and verification (e.g., post project follow up and review; update plan template; hold a lessons learned discussion and documentation session; close out the project). If assigned, responsibility also includes supervising, coordinating and/or managing personnel assigned to one work unit or section or across multiple units or sections and/or contract staff.
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1. Be detailed when describing your current/previous work duties. The more the better!! Don't just write "see attached resume".
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3. Respond to all questions asked. If you do not have the education/training/experience that is being asked, select either "No" or "N/A".
   Job Skills: Information Technology