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Waters Corporation's Field Services Organization is comprised of highly skilled, motivated and customer focused professional that are technical experts on Waters’ product suite.  As a Regional Service Manager working for an industry leader, you'll provide management support to a team of field service engineers that are committed to ensuring Waters’ legendary service for our customers who utilize our scientific instrumentation and software.  In this challenging role, you'll have the opportunity to recruit, develop, train, and manage a team.  The field service organization provides technical expertise for Waters' innovative product suite (LC, LC/MS, HPLC/UPLC, SFC) for multiple customer laboratories spanning across the Pharmaceutical & Life Sciences, Chemical Materials, Clinical, Food, Environmental, Forensics, Academia and Government industries.

Waters Corporation is currently seeking a highly skilled, motivated professional to join our world-leading Field Services Organization managing a service team in the Columbus, OH United States.

• • Installation of Instruments: Install new LC systems at customer sites following company guidelines and procedures.
  • Performance Maintenance: Conduct scheduled Performance Maintenance (PM) visits to ensure LC instruments are operating at optimal conditions. Perform any required repairs during the PM to ensure that the LC instruments are operating as intended following the PM and or qualification.
  • Qualification Services: Includes Installation Qualification (IQ), Operational Qualification (OQ), and Performance Qualification (PQ) as per manufacturer standards.
  • Basic LC Troubleshooting and Diagnostics: Perform basic troubleshooting and diagnostic procedures on LC systems to identify issues and ensure optimal performance.
  • Documentation: Complete all required documentation accurately, such as service appointments, service reports, checklists, and customer feedback in a timely manner. Ensure that inventory levels are maintained at an appropriate level. 
  • Compliance: Ensure that all service activities enforce to regulatory guidelines and company policies.
  • Time Management: Optimally manage time and priorities to meet or exceed customer expectations for service delivery.
  • Continuous Improvement: Participate in ongoing training sessions and stay up-to-date with the latest LC technologies.

- Minimum requirement: Currently attending or completed a technical college program related to Chemistry, Biochemistry, or a related field. 

- Strong problem-solving and communication skills. 

- Excellent time management skills. 

- Demonstrated ability to deliver high-quality customer service. 

- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, etc.). 

- Service experience is considered a plus. 

Waters Corporation (NYSE:WAT) is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. Through a shared culture of relentless innovation, our passionate team of ~16,000 colleagues turn scientific challenges into breakthroughs that improve lives worldwide. 

Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.