What you'll do:
Under direct guidance & supervision, works toward acquiring the knowledge, skills, & abilities required to perform entry-level duties within an assigned information technology program area team:Â
- Serves as an apprentice to designated staff learning core information technology competencies
- Attends training courses relevant to assigned information technology program area
- Assists assigned information technology program area team with daily tasks such as enterprise backup configuration, server maintenance, server patching, complete customer requests, & server monitoring
- Learns IT Change Management policies & procedures
- Assists with running reports for billing, backup status reporting, SLAs, & monitoring
- Builds foundational knowledge of data backup & protection concepts & strategies including WORM, 3-2-1, & others
- Leverages appropriate resources to build problem solving skills
- Learns foundational concepts of scripting
Performs other related duties as needed including:Â
- Representing the agency & assigned program area to internal & external customers
- Scheduling meetings, preparing agendas, & taking meeting notes
- Providing project support for enterprise backup services projects
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Minimum Qualifications:
1 course or 2 months experience in Information Systems/Information Technology, or a related field including but not limited to: Software Engineering/Development, Data Analytics/Business Intelligence, Database Administration, Network, IT Security and Help Desk/Customer SupportÂ
-Or equivalent of Minimum Class Qualifications for Employment noted above.Â
Job Skills: Information Technology
Knowledge:
- Computer hardware & software
- Ticketing software (e.g., Service Now)*
- Customer Service techniques & standards*
- State IT policies, procedures, & applicable laws*
- Operations & processes for diagnosing common or recurring system problems*
- Database procedures used for querying prior incidents to gather information*
- Enterprise Backup & Data Protection solutions (Physical & Virtual server, Databases, enterprise backup server management, storage management, disaster recovery planning)*Â
- Incident response & handling methodologies*
- Principal methods, procedures, & techniques of gathering information & producing, reporting, & sharing information*
- Organization's core business/mission processes*
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Skills:
- Technical writing & documentation practices (e.g., standard operating procedures, training documents, workflow diagrams) *
- Reading/verbal comprehension (i.e., comprehend & apply written & verbal instructions)
- Operating PC Hardware & Software (e.g., MS Word, Excel, PPT, Outlook)
- Critical thinking (i.e., impact analysis, troubleshooting)
- Conducting open-source research for troubleshooting network & client-server issues*
- Basic operation of computers
- Basic Scripting capabilities*
- Data protection strategies*
Abilities:Â
*Developed after employment