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72 Wingstop Billing Customer Service Representative Jobs Hiring Near You

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Wingstop Jobs Information

What is it like to work at Wingstop?

Wingstop is known for its fast-paced and dynamic work environment, prioritizing customer satisfaction and team member engagement. The company operates with a flat organizational structure, allowing team members to take on various roles and responsibilities, and fostering a sense of ownership and accountability. Working at Wingstop may appeal to individuals who value flexibility, entrepreneurship, and opportunities for growth and development within a rapidly expanding brand.

What makes Wingstop an attractive place to work?

Wingstop is a rapidly growing fast-casual restaurant chain known for its high-quality chicken wings and strong brand presence in the quick-service industry. The company offers a dynamic work environment that values innovation, teamwork, and employee development, with opportunities for advancement and professional growth through training programs and career progression. By joining Wingstop, individuals can contribute to the company's mission of serving high-quality food and delivering exceptional customer experiences, while also developing their skills and expertise in a fast-paced and supportive work environment.

Do workers at Wingstop get paid breaks?

No. Most people don’t get paid breaks.
73% of people say they don’t get paid breaks.
Based on data from 114 people who took the Breakroom Quiz between August 2025 and August 2026.

Does Wingstop pay people when they’re sick?

No. Most people don’t get paid when they’re sick.
88% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 60 people who took the Breakroom Quiz between March 2026 and August 2026.

At Wingstop, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
46% of people say they have to use vacation days when they’re out sick.
Based on data from 59 people who took the Breakroom Quiz between July 2025 and June 2026.

Are part-time workers able to get health insurance from Wingstop?

Most people who work part-time can't get health insurance.
93% of people who work fewer than 30 hours a week say they can’t get health insurance
Based on data from 15 people who took the Breakroom Quiz between November 2024 and February 2025.

Do part-time workers get paid time off at Wingstop?

Most people who work part-time don’t get paid time off.
85% of people who work part-time say they don’t get paid time off
Based on data from 41 people who took the Breakroom Quiz between July 2025 and July 2026.

Is the health insurance from Wingstop affordable enough for their workers?

Most people say the health insurance costs are okay.
82% of people say the health insurance costs are okay
Based on data from 33 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people get paid time off at Wingstop?

Some people get paid time off from work.
63% of people say they don’t get paid time off.
Based on data from 152 people who took the Breakroom Quiz between August 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 76% of people with changing schedules find out their shifts one week or less ahead of time.
  • 18% of people with changing schedules find out their shifts two weeks ahead of time.
  • 5% of people with changing schedules find out their shifts three weeks ahead of time.
  • 2% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 111 people who took the Breakroom Quiz between August 2025 and August 2026.

Do workers at Wingstop worry about hours?

Some people worry about getting enough hours.
52% of people report they worry about getting enough hours.
Based on data from 112 people who took the Breakroom Quiz between August 2025 and August 2026.

Do Wingstop workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
41% report that they don’t have enough control over which shifts they work.
Based on data from 99 people who took the Breakroom Quiz between August 2025 and August 2026.

How easy is it for Wingstop workers to change shifts?

Some people find it hard to change shifts.
42% of people report that it’s hard to change shifts if they need to.
Based on data from 88 people who took the Breakroom Quiz between August 2025 and August 2026.

How easy is it to get time off at Wingstop?

Some people find it hard to get time off.
59% of people report it’s hard to get time off.
Based on data from 116 people who took the Breakroom Quiz between August 2025 and August 2026.

Do Wingstop managers change schedules at the last minute?

Some managers change people’s schedules at the last minute.
41% of people say their manager changes their shift schedule at the last minute.
Based on data from 105 people who took the Breakroom Quiz between August 2025 and August 2026.

Do jobs at Wingstop spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
24% of people report that their job takes up time that they don’t get paid for.
Based on data from 112 people who took the Breakroom Quiz between August 2025 and August 2026.

How easy is it to take sick days at Wingstop?

Some people find it hard to take sick days.
43% of people report that it’s hard to take time off if they are sick.
Based on data from 144 people who took the Breakroom Quiz between August 2025 and August 2026.

Is a Wingstop job good for students?

Most students say this is a good place to work if you’re studying.
68% of students report this is a good place to work if you’re studying.
Based on data from 82 people who took the Breakroom Quiz between June 2025 and June 2026.

Is working at Wingstop good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
54% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 35 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Wingstop feel treated with respect by their managers?

Most people feel treated with respect by their managers.
82% of people say they’re treated with respect by their managers.
Based on data from 62 people who took the Breakroom Quiz between March 2026 and August 2026.

Do people at Wingstop get to take their breaks without interruption?

Most people get breaks without interruption.
69% of people report that they get to take their breaks without interruption.
Based on data from 127 people who took the Breakroom Quiz between August 2025 and August 2026.

Is it stressful to work at Wingstop?

Most people feel stressed here.
73% of people say they often feel stressed at work.
Based on data from 150 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Wingstop enjoy their jobs?

Only some people enjoy their job.
40% of people report they don’t enjoy their job.
Based on data from 149 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Wingstop recommend working with their team?

Only some people recommend working with their team.
42% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 65 people who took the Breakroom Quiz between March 2026 and August 2026.

Do people get enough training when they start at Wingstop?

Some people didn’t get enough training when they started.
53% of people report they didn’t get enough training when they started working here.
Based on data from 62 people who took the Breakroom Quiz between March 2026 and August 2026.

Do people get support to advance at Wingstop?

Only some people are given support to advance their career here.
In the last year, 43% of people report not being given support to advance their career here.
Based on data from 156 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people think Wingstop’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
67% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 154 people who took the Breakroom Quiz between August 2025 and August 2026.

Do workers feel well informed about how Wingstop is doing?

Only some people feel well informed about how the company is doing.
38% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 60 people who took the Breakroom Quiz between March 2026 and August 2026.

What other companies are hiring for Billing Customer Service Representative jobs?

What are the most popular jobs at Wingstop?

What are the most popular categories at Wingstop?

Infographic showing various Billing Customer Service Representative job openings at Wingstop in the United States as of August 2026, with employment types broken down into 96% Full Time, 3% Part Time, and 1% Nights. Highlights an 100% Physical job distribution.

Customer Service Representative - Billing

Quest Diagnostics

Marlborough, MA • On-site

$16.50 - $22.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

ExamOne rating

6.6

Company rating: 6.6 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

94th of 120 rated laboratories

Job description


Customer Service Representative - Billing - Mon - Thurs, 8:30AM-5:00PM Eastern and Fri, 7:30AM - 4:00PM Eastern
As a Customer Service Representative, you'll compassionately deliver an exceptional experience to 50 or more callers per day, always remembering that there is a real person on the other end of the phone who is looking for help, guidance, and support. You'll also provide support to your team members by serving as a resource or subject matter expert. Both of these are opportunities for you to identify and exceed our customer expectations by committing to and building strong relationships internally and externally. At the end, you'll know you performed with integrity and delivered the best customer service experience making all your customers and team members feel better because they talked to you.
This position is full-time. Employees are required to work an 8-hour shift schedules during our normal business hours of 8:30am - 5:00pm EST Monday - Thursday, and 7:30am - 4:00pm EST Friday. It may be necessary, given the business need, to work occasional overtime.
We offer on the job training which will be aligned with your schedule.
Pay range: 17.20/hr +
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
  • Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
  • Best-in-class well-being programs
  • Annual, no-cost health assessment program Blueprint for Wellness®
  • healthyMINDS mental health program
  • Vacation and Health/Flex Time
  • 6 Holidays plus 1 "MyDay" off
  • FinFit financial coaching and services
  • 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
  • Employee stock purchase plan
  • Life and disability insurance, plus buy-up option
  • Flexible Spending Accounts
  • Matching gifts program
  • Education assistance through MyQuest for Education
  • Career advancement opportunities
  • and so much more!
Responsibilities
  • Answer a high volume of calls from patients or their representative regarding the Athena Alliance Program (AAP), patient invoices, payment plans, credit card payments, patient pricing, and general customer concerns.
  • Contact patients for a variety of reasons including, but not limited to:
    • Explaining the Athena Alliance Program (AAP) and how to fill out the application
    • Explaining and obtaining a signed Advance Beneficiary Notice (ABN) required for Medicare patients
    • Obtaining prepayment when required
    • Pre-collection calls to patients who have not paid their invoices
  • Evaluate and respond to all aspects of written billing inquiries and updating invoices
  • Research, troubleshoot and resolve complex billing issues and customer complaints, taking all steps to resolve and ensure full resolution
  • Update patient spreadsheets regarding AAP, write offs
  • Maintain all Compliance and HIPAA regulations at all times
  • Ability to work in a fast-paced environment
  • Ability to meet quality standards
  • Ability to meet production standards
  • Ability to handle other projects as assigned
Qualifications
Required Qualifications:
  • High School Diploma / GED
  • Must be 18 years of age or older
  • 2+ years of customer service experience OR experience in a medical office, health care call-center, or office setting analyzing and solving customer problems.
  • Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
  • Ability to work Monday - Thursday, 08:30AM -05:00PM EST, and Friday 07:30AM - 04:00PM EST
Preferred Qualifications
  • Previous experience working in a remote setting
  • Health care experience
  • Medical terminology experience
  • Data entry experience
  • Bilingual Fluency in English and Spanish
  • Knowledge of billing/finance and eligibility processes, practices, and concepts
  • Proficient in translating health care-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon.
Telecommuting Requirements*:
  • Ability to keep all company sensitive documents secure (if applicable).
  • Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
  • Must live in a location that can receive high-speed internet connection or leverage an existing high-speed internet service.
Soft Skills:
  • Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner
  • Strong organizational skills
  • Proficient conflict management skills including the ability to resolve stressful situations
  • Excellent communication skills
  • Demonstrated problem solving skills

About the Team
Quest Diagnostics honors our service members and encourages veterans to apply.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

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