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120 Walmart Customer Service Trainer Jobs Hiring Near You

Blue Star Families

Customer Service Trainer

Amherst, NY

$52K - $113K/yr

The Customer Service Trainer develops, maintains, and delivers all training and reference materials for all Cubic Contact Center staff. This role ensures all contact center and customer-facing staff ...

Chewy

Customer Service Trainer

Hollywood, FL

The Trainer is the first person a new CSR spends time with at Chewy and will be their key contact for the first 3-4 weeks of training. Trainers set the tone for the culture and deliver the skills and ...

Cubic Corporation

Customer Service Trainer

Amherst, NY · On-site

$52K - $113K/yr

The Customer Service Trainer develops, maintains, and delivers all training and reference materials for all Cubic Contact Center staff. This role ensures all contact center and customer-facing staff ...

Walmart

Front End Service Team Trainer

Phenix City, AL · On-site

$17 - $30/hr

They smile, greet and thank customers, process returns / refunds, and carry out financial ... Benefits & perks At Walmart, we offer competitive pay as well as performance-based incentive awards ...

Walmart

Front End Service Team Trainer

Oklahoma City, OK · On-site

$17 - $30/hr

They smile, greet and thank customers, process returns / refunds, and carry out financial ... Benefits & perks At Walmart, we offer competitive pay as well as performance-based incentive awards ...

Walmart

Front End Service Team Trainer

Richland Hills, TX · On-site

$17.50 - $30.50/hr

They smile, greet and thank customers, process returns / refunds, and carry out financial ... Benefits & perks At Walmart, we offer competitive pay as well as performance-based incentive awards ...

Walmart

Front End Service Team Trainer

Horn Lake, MS · On-site

$18 - $31/hr

They smile, greet and thank customers, process returns / refunds, and carry out financial ... Benefits & perks At Walmart, we offer competitive pay as well as performance-based incentive awards ...

Cubic Corporation

Trainer, Customer Service

Concord, NH · On-site

$78K - $92K/yr

Develop and maintain customer service training curriculum and materials for operations transit programs contact centers. * Produce all required training materials, including handouts, manuals, e ...

Walmart

Customer Service Manager

Oakville, ON · On-site

CA$18.55/hr

Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong ... Associate Training and Development Trains associates on systems and Company procedures, including ...

Walmart

Customer Service Manager

Campbell River, BC · On-site

CA$19.20/hr

Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong ... Associate Training and Development Trains associates on systems and Company procedures, including ...

Customer Service | Full-Time

Customer Service Agent

$15.75 - $21.25/hr

Customer Service Agent MCI is one of the fastest-growing tech-enabled business services companies ... Stay current with training, updates, and program knowledge. * Maintain consistent attendance and ...

New

Globusmedical

Senior Field Service Trainer

Methuen, MA

$57K - $62K/yr

Develops training materials for field service engineers * Conducts in person, hands on training for ... Interfaces with internal and external customers in the coordination, planning, implementation ...

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Walmart Jobs Information

What is it like to work at Walmart?

Walmart operates under a culture that emphasizes teamwork, diversity, and community involvement, with a focus on providing excellent customer service and supporting local economies. The company's store-based structure allows employees to work closely with colleagues in various roles, from sales and customer service to logistics and management, in a fast-paced retail environment that requires adaptability and problem-solving skills. For those interested in a career with opportunities for advancement and professional growth, Walmart offers training programs, competitive pay, and benefits, making it an attractive option for individuals seeking a stable and dynamic work environment.

What makes Walmart an attractive place to work?

Walmart is one of the world's largest retailers, with a long history of providing affordable products and services to customers. The company offers a dynamic work environment with opportunities for innovation, collaboration, and professional growth, including training programs and career advancement opportunities. By joining Walmart, individuals can contribute to the company's mission of saving people money and helping them live better – and develop their skills in a global retail leader.

Do workers at Walmart get paid breaks?

Yes. Most people get paid breaks.
83% of people say they get paid breaks.
Based on data from 791 people who took the Breakroom Quiz between June 2026 and September 2026.

Does Walmart pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
62% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 743 people who took the Breakroom Quiz between June 2026 and September 2026.

At Walmart, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
63% of people say they have to use vacation days when they’re out sick.
Based on data from 681 people who took the Breakroom Quiz between June 2026 and September 2026.

Are part-time workers able to get health insurance from Walmart?

Only some people who work part-time can get health insurance.
47% of people who work fewer than 30 hours a week say they can’t get health insurance
Based on data from 800 people who took the Breakroom Quiz between December 2024 and March 2025.

Do part-time workers get paid time off at Walmart?

Only some people who work part-time get paid time off.
37% of people who work part-time say they don’t get paid time off
Based on data from 340 people who took the Breakroom Quiz between March 2026 and September 2026.

Is the health insurance from Walmart affordable enough for their workers?

Most people say the health insurance costs are okay.
83% of people say the health insurance costs are okay
Based on data from 491 people who took the Breakroom Quiz between June 2026 and September 2026.

Do people get paid time off at Walmart?

Most people get paid time off work.
91% of people say they get paid time off.
Based on data from 832 people who took the Breakroom Quiz between June 2026 and September 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 16% of people with changing schedules find out their shifts one week or less ahead of time.
  • 33% of people with changing schedules find out their shifts two weeks ahead of time.
  • 47% of people with changing schedules find out their shifts three weeks ahead of time.
  • 4% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 307 people who took the Breakroom Quiz between June 2026 and September 2026.

Do workers at Walmart worry about hours?

Some people worry about getting enough hours.
49% of people report they worry about getting enough hours.
Based on data from 317 people who took the Breakroom Quiz between June 2026 and September 2026.

Do Walmart workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
64% report that they don’t have enough control over which shifts they work.
Based on data from 300 people who took the Breakroom Quiz between June 2026 and September 2026.

How easy is it for Walmart workers to change shifts?

Some people find it hard to change shifts.
64% of people report that it’s hard to change shifts if they need to.
Based on data from 230 people who took the Breakroom Quiz between June 2026 and September 2026.

How easy is it to get time off at Walmart?

Some people find it hard to get time off.
45% of people report it’s hard to get time off.
Based on data from 665 people who took the Breakroom Quiz between June 2026 and September 2026.

Do Walmart managers change schedules at the last minute?

Some managers change people’s schedules at the last minute.
36% of people say their manager changes their shift schedule at the last minute.
Based on data from 291 people who took the Breakroom Quiz between June 2026 and September 2026.

Do jobs at Walmart spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
13% of people report that their job takes up time that they don’t get paid for.
Based on data from 295 people who took the Breakroom Quiz between June 2026 and September 2026.

How easy is it to take sick days at Walmart?

Some people find it hard to take sick days.
39% of people report that it’s hard to take time off if they are sick.
Based on data from 745 people who took the Breakroom Quiz between June 2026 and September 2026.

Is a Walmart job good for students?

Most students say this is a good place to work if you’re studying.
76% of students report this is a good place to work if you’re studying.
Based on data from 311 people who took the Breakroom Quiz between March 2026 and September 2026.

Is working at Walmart good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
38% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 207 people who took the Breakroom Quiz between June 2026 and September 2026.

Do people at Walmart feel treated with respect by their managers?

Most people feel treated with respect by their managers.
69% of people say they’re treated with respect by their managers.
Based on data from 730 people who took the Breakroom Quiz between June 2026 and September 2026.

Do people at Walmart get to take their breaks without interruption?

Most people get breaks without interruption.
83% of people report that they get to take their breaks without interruption.
Based on data from 801 people who took the Breakroom Quiz between June 2026 and September 2026.

Is it stressful to work at Walmart?

Most people feel stressed here.
72% of people say they often feel stressed at work.
Based on data from 792 people who took the Breakroom Quiz between June 2026 and September 2026.

Do people at Walmart enjoy their jobs?

Only some people enjoy their job.
39% of people report they don’t enjoy their job.
Based on data from 662 people who took the Breakroom Quiz between June 2026 and September 2026.

Do people at Walmart recommend working with their team?

Only some people recommend working with their team.
58% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 849 people who took the Breakroom Quiz between June 2026 and September 2026.

Do people get enough training when they start at Walmart?

Some people didn’t get enough training when they started.
47% of people report they didn’t get enough training when they started working here.
Based on data from 803 people who took the Breakroom Quiz between June 2026 and September 2026.

Do people get support to advance at Walmart?

Only some people are given support to advance their career here.
In the last year, 57% of people report not being given support to advance their career here.
Based on data from 746 people who took the Breakroom Quiz between June 2026 and September 2026.

Do people think Walmart’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
84% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 744 people who took the Breakroom Quiz between June 2026 and September 2026.

Do workers feel well informed about how Walmart is doing?

Only some people feel well informed about how the company is doing.
57% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 747 people who took the Breakroom Quiz between June 2026 and September 2026.

What other companies are hiring for Customer Service Trainer jobs?

What are the most popular jobs at Walmart?

What are the most popular categories at Walmart?

Infographic showing various Customer Service Trainer job openings at Walmart in the United States as of August 2026, with employment types broken down into 77% Full Time, 22% Part Time, and 1% Temporary. Highlights an 100% Physical job distribution.

Customer Service Trainer

Blue Star Families

Amherst, NY

$52K - $113K/yr

Full-time

Re-posted 17 days ago

Job description

Business Unit:Cubic Transportation SystemsCompany Details:When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people's lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners.
We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com.Job Details:

Job Summary: The Customer Service Trainer develops, maintains, and delivers all training and reference materials for all Cubic Contact Center staff. This role ensures all contact center and customer-facing staff are fully trained in content knowledge, technical systems, program requirements, soft skills, and software applications . Evaluates trainee performance and proficiency and provides feedback to support continuous improvement. Additionally, this position trains contact center leadership team on departmental supervisory functions, quality procedures, and program compliance. This position typically works under general supervision, while exercising discretionary and substantial decision-making authority.

Essential Job Duties and Responsibilities:

  • Coordinate and participate in departmental needs-analysis activities to determine contact center staff skill levels and knowledge requirements for all customer service channels, such as calls, emails, and live chat.

  • Develop and maintain customer service training curriculum and materials for operations transit programs contact centers.

  • Produce all required training materials, including handouts, manuals, e-learning modules, PowerPoint presentations, knowledge assessments and using related equipment for all customer service channels.

  • Train new and current contact center staff in departmental functions, fare program rules, contact center software, and Customer Relationship Management (CRM) systems.

  • Determine most appropriate instructional method to ensure materials are understood by all types of adult learners such as individual education, group instruction, eLearning, demonstrations, conferences, onsite or remote workshops.

  • Collaborate with management to create training plans for contact center staff, report on their progress, and recommend corrective action and procedural improvements when needed.

  • Develop, coordinate, and evaluate training that is conducted by support staff members (OTJ) to ensure consistency, thoroughness, and alignment with training department.

  • Coordinate with Quality Monitors to incorporate monitoring trends, customer complaints, and other feedback into refresher and soft skills training.

  • Develop and administer tests and live skills assessments to measure trainee progress and evaluate training effectiveness. Report these findings to departmental management.

  • May be required to support or perform internal and external audits.

  • Other duties as assigned.

Minimum Job Requirements:

  • Bachelor's degree or equivalent professional experience. Minimum of two years of experience in a contact center environment.

  • At least one year of experience in training, adult education, or serving in a leadership role.

  • Ability to apply a consultative approach towards coaching and delivering feedback.

  • Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and measurement of training effectiveness.

  • Strong communication and interpersonal skills, with the ability to work effectively across teams.

  • Proficiency in MS Office including Word, Excel, SharePoint, and PowerPoint.

  • Occasional travel may be required based on business needs.

Cubic Pay Range:

$52,000.00 - $113,000.00 + benefits.

The Cubic pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Worker Type:Employee

We are committed to creating an inclusive workplace and welcome applications from people of all backgrounds. We do not discriminate based on any protected characteristic under applicable law.

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