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Do workers at Walgreens get paid breaks?

Sometimes. Only some people get paid breaks.
58% of people say they don’t get paid breaks.
Based on data from 344 people who took the Breakroom Quiz between February 2026 and July 2026.

Does Walgreens pay people when they’re sick?

No. Most people don’t get paid when they’re sick.
72% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 137 people who took the Breakroom Quiz between May 2026 and July 2026.

At Walgreens, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
84% of people say they have to use vacation days when they’re out sick.
Based on data from 317 people who took the Breakroom Quiz between February 2026 and July 2026.

Are part-time workers able to get health insurance from Walgreens?

Most people who work part-time can't get health insurance.
68% of people who work fewer than 30 hours a week say they can’t get health insurance
Based on data from 69 people who took the Breakroom Quiz between November 2024 and March 2025.

Do part-time workers get paid time off at Walgreens?

Only some people who work part-time get paid time off.
66% of people who work part-time say they don’t get paid time off
Based on data from 88 people who took the Breakroom Quiz between February 2026 and July 2026.

Is the health insurance from Walgreens affordable enough for their workers?

Most people say the health insurance costs are okay.
85% of people say the health insurance costs are okay
Based on data from 237 people who took the Breakroom Quiz between February 2026 and July 2026.

Do people get paid time off at Walgreens?

Most people get paid time off work.
83% of people say they get paid time off.
Based on data from 138 people who took the Breakroom Quiz between May 2026 and July 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 24% of people with changing schedules find out their shifts one week or less ahead of time.
  • 43% of people with changing schedules find out their shifts two weeks ahead of time.
  • 31% of people with changing schedules find out their shifts three weeks ahead of time.
  • 2% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 302 people who took the Breakroom Quiz between February 2026 and July 2026.

Do workers at Walgreens worry about hours?

Some people worry about getting enough hours.
52% of people report they worry about getting enough hours.
Based on data from 305 people who took the Breakroom Quiz between February 2026 and July 2026.

Do Walgreens workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
42% report that they don’t have enough control over which shifts they work.
Based on data from 286 people who took the Breakroom Quiz between February 2026 and July 2026.

How easy is it for Walgreens workers to change shifts?

Some people find it hard to change shifts.
50% of people report that it’s hard to change shifts if they need to.
Based on data from 209 people who took the Breakroom Quiz between January 2026 and July 2026.

How easy is it to get time off at Walgreens?

Most people find it easy to get time off.
68% of people report it’s easy to get time off.
Based on data from 342 people who took the Breakroom Quiz between February 2026 and July 2026.

Do Walgreens managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
70% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 287 people who took the Breakroom Quiz between February 2026 and July 2026.

Do jobs at Walgreens spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
14% of people report that their job takes up time that they don’t get paid for.
Based on data from 285 people who took the Breakroom Quiz between February 2026 and July 2026.

How easy is it to take sick days at Walgreens?

Some people find it hard to take sick days.
39% of people report that it’s hard to take time off if they are sick.
Based on data from 385 people who took the Breakroom Quiz between February 2026 and July 2026.

Is a Walgreens job good for students?

Most students say this is a good place to work if you’re studying.
77% of students report this is a good place to work if you’re studying.
Based on data from 92 people who took the Breakroom Quiz between February 2026 and July 2026.

Is working at Walgreens good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
36% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 118 people who took the Breakroom Quiz between January 2026 and July 2026.

Do people at Walgreens feel treated with respect by their managers?

Most people feel treated with respect by their managers.
76% of people say they’re treated with respect by their managers.
Based on data from 125 people who took the Breakroom Quiz between May 2026 and July 2026.

Do people at Walgreens get to take their breaks without interruption?

Most people get breaks without interruption.
82% of people report that they get to take their breaks without interruption.
Based on data from 358 people who took the Breakroom Quiz between February 2026 and July 2026.

Is it stressful to work at Walgreens?

Most people feel stressed out here.
80% of people say they often feel stressed out at work.
Based on data from 137 people who took the Breakroom Quiz between May 2026 and July 2026.

Do people at Walgreens enjoy their jobs?

Only some people enjoy their job.
40% of people report they don’t enjoy their job.
Based on data from 121 people who took the Breakroom Quiz between May 2026 and July 2026.

Do people at Walgreens recommend working with their team?

Only some people recommend working with their team.
60% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 146 people who took the Breakroom Quiz between May 2026 and July 2026.

Do people get enough training when they start at Walgreens?

Some people didn’t get enough training when they started.
47% of people report they didn’t get enough training when they started working here.
Based on data from 139 people who took the Breakroom Quiz between May 2026 and July 2026.

Do people get support to advance at Walgreens?

Only some people are given support to advance their career here.
In the last year, 35% of people report not being given support to advance their career here.
Based on data from 126 people who took the Breakroom Quiz between May 2026 and July 2026.

Do people think Walgreens’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
86% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 133 people who took the Breakroom Quiz between May 2026 and July 2026.

Do workers feel well informed about how Walgreens is doing?

Only some people feel well informed about how the company is doing.
60% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 127 people who took the Breakroom Quiz between May 2026 and July 2026.
What are the most popular job types at Walgreens?
    What are the most popular jobs at Walgreens?
    What are the most popular categories at Walgreens?
    Infographic showing various Doctors job openings at Walgreens in the United States as of July 2026, with employment types broken down into 45% Full Time, and 55% Part Time. Highlights an 100% Physical job distribution.

    Coordinator Enterprise Triage - Hybrid (Frisco, TX)

    Walgreens

    Deerfield, IL • On-site

    $16.50 - $22/hr

    Full-time

    Re-posted 29 days ago

    Walgreens rating

    5.5

    Company rating: 5.5 out of 10

    Based on 2,178 frontline employees who took The Breakroom Quiz

    98th of 110 rated pharmacies

    Job description


    Job Summary
    Responsible for processing referrals from intake through order scheduling for new referrals that are sent from Community Based Specialty Pharmacies (CBSP) to Central specialty pharmacy for dispensing. Assists with inbound and outbound triage and transfer requests for prescriptions to ensure that prescriptions are routed to the most appropriate channel within the Walgreens enterprise. Partners and communicates closely with Walgreens central specialty, Home Delivery, Community Based Specialty pharmacy and Retail teams, as well as patients and physician offices.
    Job Responsibilities
    • Records and processes orders or inquiries received by fax, mail, telephone and/or through patient direct contact.
    • Provides timely response to patients' inquiries by telephone and/or email in an in or outbound service center, consistent with service and quality standards.
    • Creates referrals for incoming transfers from across the Walgreens enterprise.
    • May perform Order Processing functions such as data entry, call doctors' offices for Rx clarifications, and triage calls to a pharmacist as appropriate.
    • Collects insurance information and may performs benefit investigation for triaged referrals, including adding/updating prior authorization information, processing major medical insurance claims and calling payers to update prior authorizations, as appropriate.
    • Coordinates enrolling patients with financial assistance programs, upon patient consent.
    • Coordinates and schedules patient orders, including making calls to patients and doctors' offices to schedule orders in accordance with site of care requirements.
    • Uses internal tools and Excel documents to determine correct channel or location for a specialty prescription to be filled within the Walgreens enterprise.
    • Serves as a single point of contact for inquires from Walgreens Community Based Specialty pharmacies.
    • Collaborate with cross-functional teams as needed to meet local specialty patient needs (PAP, infusion services, insurance carve-outs).
    • Respond to inquiries and provide guidance related to Limited Distribution drug access and referral routing across the enterprise.
    • Assists with the reporting of triaged inbound and outbound requests.
    • Other responsibilities as judgment or necessity dictate.

    About Walgreens
    Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
    External Basic Qualifications
    • High school diploma or GED.
    • 1 year of work experience in call center environment, health care setting, pharmacy setting, pharmacy benefit, medical billing, or prior authorizations.
    • Intermediate level skill in Microsoft suite of products.
    • Experience providing customer service to internal and external customers, including meeting quality standards of services and evaluation of customer satisfaction.
    • Willing to work mandatory extra hours including evenings, weekend, and/or hours outside of business hours.

    Preferred Qualifications
    • Must have an active pharmacy technician license or certification as required by state Board of Pharmacy.
    • 1 year of work experience in call center environment, health care setting, pharmacy setting, pharmacy benefit, medical billing, or prior authorizations
    We will consider employment of qualified applicants with arrest and conviction records.
    The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

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