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60 Via Software Jobs Hiring Near You

Via

Customer Support Agent

Baton Rouge, LA · On-site

$18/hr

Via is on a mission to create public transportation systems that provide greater access to jobs ... software and adapt to changes * An empathetic and effective communicator who finds the right tone ...

Via

Senior Proposals Writer

New York, NY · On-site

$85K - $160K/yr

... software and innovative technology-enabled operations to our partners across the globe. Founded in 2012, Via builds solutions to digitize, automate, and enable data-driven decision making for entire ...

Via

VP, Product Marketing

New York, NY · On-site

$230K - $270K/yr

... software and innovative technology-enabled operations to our partners across the globe. Founded in 2012, Via builds solutions to digitize, automate, and enable data-driven decision making for entire ...

Via

Proposal Enablement Associate

New York, NY · On-site

$65K - $85K/yr

... software and innovative technology-enabled operations to our partners across the globe. Founded in 2012, Via builds solutions to digitize, automate, and enable data-driven decision making for entire ...

Via

Strategy and Operations Principal

Fort Worth, TX · On-site

$140K - $185K/yr

... software, service design, and operational expertise to fundamentally improve the way the world moves. Via was founded with the guiding principle that we go further when we go together. We are ...

Via

Mobile Engineering Manager

New York, NY · On-site

$200K - $250K/yr

... software and innovative technology-enabled operations to our partners across the globe. Founded in 2012, Via builds solutions to digitize, automate, and enable data-driven decision making for entire ...

Via

Proposal Enablement Associate

New York, NY · On-site

$65K - $85K/yr

... software and innovative technology-enabled operations to our partners across the globe. Founded in 2012, Via builds solutions to digitize, automate, and enable data-driven decision making for entire ...

Via

Administrative Specialist

Mobile, AL · On-site

$20.48/hr

Via is on a mission to create public transportation systems that provide greater access to jobs ... software and adapt to changes * An empathetic and effective communicator who finds the right tone ...

Via

Partner Success Manager, Central US

Chicago, IL · On-site

$85K - $110K/yr

... software and innovative technology-enabled operations to our partners across the globe. Founded in 2012, Via builds solutions to digitize, automate, and enable data-driven decision making for entire ...

VIA

Senior DevOps Specialist

Somerville, MA · On-site

$141K - $182K/yr

VIA is making an impact, and so can you. Headquartered in Boston, Massachusetts, VIA is a mission-critical software company that enables organizations to share and analyze sensitive data at speed ...

Via

Mobile Engineering Manager

New York, NY · On-site

$200K - $250K/yr

... software and innovative technology-enabled operations to our partners across the globe. Founded in 2012, Via builds solutions to digitize, automate, and enable data-driven decision making for entire ...

VIA

Senior DevOps Specialist

Somerville, MA · On-site

$141K - $182K/yr

VIA is making an impact, and so can you. Headquartered in Boston, Massachusetts, VIA is a mission-critical software company that enables organizations to share and analyze sensitive data at speed ...

Via

General Manager

Montgomery, AL · On-site

$110K - $160K/yr

... software, service design, and operational expertise to fundamentally improve the way the world moves. Via was founded with the guiding principle that we go further when we go together. We are ...

Via

Senior Proposals Writer

New York, NY · On-site

$85K - $160K/yr

... software and innovative technology-enabled operations to our partners across the globe. Founded in 2012, Via builds solutions to digitize, automate, and enable data-driven decision making for entire ...

Via

General Manager

Montgomery, AL · On-site

$110K - $160K/yr

... software, service design, and operational expertise to fundamentally improve the way the world moves. Via was founded with the guiding principle that we go further when we go together. We are ...

Via

Senior Product Designer, Transit Operations

New York, NY · On-site

$175K - $200K/yr

... software and innovative technology-enabled operations to our partners across the globe. Founded in 2012, Via builds solutions to digitize, automate, and enable data-driven decision making for entire ...

Via

Parts Clerk

Mobile, AL · On-site

$18.30/hr

Via is on a mission to create public transportation systems that provide greater access to jobs ... software is a plus. * Able to safely operate a forklift and maintenance equipment (training ...

Via

Senior Product Designer, Transit Operations

New York, NY · On-site

$175K - $200K/yr

... software and innovative technology-enabled operations to our partners across the globe. Founded in 2012, Via builds solutions to digitize, automate, and enable data-driven decision making for entire ...

Via

Senior Product Designer, Remix Planning

New York, NY · On-site

$175K - $200K/yr

Via is on a mission to create public transportation systems that provide far greater access to jobs ... Experience & Skills * 7+ years designing complex SaaS, enterprise, or professional software ...

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Via Jobs Information

What is it like to work at Via?

Via is a technology company that prioritizes innovation and collaboration, fostering a culture of experimentation and continuous learning. The company's team structure is designed to be agile and flexible, with a focus on cross-functional collaboration and open communication, allowing employees to work on a wide range of projects and contribute to the development of sustainable transportation solutions. Working at Via may appeal to candidates who are passionate about using technology to make a positive impact on the environment and are looking for a dynamic and fast-paced work environment that offers opportunities for growth and professional development.

What makes Via an attractive place to work?

Via is a leading mobility-as-a-service (MaaS) company that aims to revolutionize the way people move around cities. The company's workplace is characterized by a culture of innovation, collaboration, and experimentation, with opportunities for employees to work on complex problems and develop cutting-edge solutions. By joining Via, professionals can contribute to shaping the future of urban mobility and enjoy opportunities for growth, learning, and professional development in a dynamic and fast-paced environment.

What are the most popular job types at Via?

    What are the most popular jobs at Via?

    What are the most popular categories at Via?

    Infographic showing various Software job openings at Via in the United States as of August 2026, with employment types broken down into 96% Full Time, 2% Part Time, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution.

    Customer Support Agent

    Via

    Baton Rouge, LA • On-site

    $18/hr

    Full-time

    Posted 25 days ago

    Job description

    Via is on a mission to create public transportation systems that provide greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally.

    As a Customer Support Agent at Via, you will be the human connection between our technology and the people who depend on it -helping hundreds of thousands of riders and drivers across hundreds of cities every day. You'll keep our on-demand services running smoothly, sitting at the heart of our Operations team and gaining hands-on experience across operations, technology management, and on-demand mobility in a fast-moving, mission-driven environment.

    What You'll Do:

    • Proactively manage daily operations, adapting to real-time input from drivers, riders, and the Operations team.
    • Schedule and book rides for passengers,  delivering smooth and efficient customer experience
    • Provide prompt, supportive assistance to drivers and passengers, by responding to questions or concerns with telephone and email support.
    • Effectively triage live operational issues and take action to prioritize customer satisfaction and ensure that any issues are resolved. 
    • Leverage knowledge of Via products and services to make ad hoc decisions with little guidance acting as the final decision-maker for escalated live support issues
    • Grow with your tasks and responsibilities, if you so choose, and increase your compensation accordingly.

    Who You Are:

    • Thrive in fast-paced environments: able to make sound decisions on the fly, oversee multiple tasks simultaneously, and prioritize effectively
    • Tech savvy, able to learn new software and adapt to changes
    • An empathetic and effective communicator who finds the right tone in any context and genuinely enjoys supporting people over the phone.
    • Calm under pressure and able to think on your feet - no prior call center experience required; what matters is a willingness to learn and a commitment to great service.
    • Proactive, Observant, and keen to improve: if something's not working, you come up with a better way while being able to anticipate and prevent problems before they start
    • An exceptional team player: people love working with you, and you can quickly contribute to cross-functional teams
    • Ownership mentality: take full responsibility for delivering great service to customers
    • Flexible and adaptable across different shifts; while we try to accommodate individual schedules, this role requires some availability outside standard hours to support our 24/7 operations.

    What We Offer

    • Final salary will be determined by the candidate's experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
    • Salary Range: $18/hour, 8am-4:30pm M-F

    There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?

    Via is an equal opportunity employer.


    Apply