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62 Via Customer Service Jobs Hiring Near You

Via

General Manager

Columbus, OH

$110K - $160K/yr

Manage the on-site daily operations of Via's service in the Greater Columbus area * Prioritize ... Be the face of the operation; develop relationships with driver partners, customers, community ...

Via

General Manager

Columbus, OH · On-site

$110K - $160K/yr

Manage the on-site daily operations of Via's service in the Greater Columbus area * Prioritize ... Be the face of the operation; develop relationships with driver partners, customers, community ...

Via

Customer Service Representative

Tulare, CA

$22/hr

Via is on a mission to create public transportation systems that provide greater access to jobs ... As a Customer Service Representative , TCRTA at Via, you will be the human connection between our ...

New

Via

Customer Service Representative

Tulare, CA · On-site

$22/hr

Via is on a mission to create public transportation systems that provide greater access to jobs ... As a Customer Service Representative , TCRTA at Via, you will be the human connection between our ...

New

via.com

Customer Service Representative

Tulare, CA · On-site

$22/hr

Customer Service Representative Tulare, CA Via is on a mission to create public transportation systems that provide greater access to jobs, healthcare, and education. Our platform serves as the ...

New

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Customer Service Representative

Santa Clarita, CA · On-site

$20 - $22/hr

Document interactions and manage forecasts via customer portals, ERPs, and internal databases. [1, 2] Qualifications & Skills * Experience: 1-3 years in customer service, account management, or ...

Sourcing HR Solutions

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Customer Service Representative

Santa Clarita, CA · On-site

$20 - $22/hr

Document interactions and manage forecasts via customer portals, ERPs, and internal databases. [1, 2] Qualifications & Skills * Experience: 1-3 years in customer service, account management, or ...

Clayens

Customer Service

Fitchburg, MA · On-site

$16.25 - $22/hr

This role is responsible to monitor and communicate delivery schedules for products via customer status reports. Customer Service initiates, routes, coordinates, and monitors customer returns and ...

Clayens NP

Customer Service

Fitchburg, MA · On-site

$16.25 - $22/hr

This role is responsible to monitor and communicate delivery schedules for products via customer status reports. Customer Service initiates, routes, coordinates, and monitors customer returns and ...

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Via Jobs Information

What is it like to work at Via?

Via is a technology company that prioritizes innovation and collaboration, fostering a culture of experimentation and continuous learning. The company's team structure is designed to be agile and flexible, with a focus on cross-functional collaboration and open communication, allowing employees to work on a wide range of projects and contribute to the development of sustainable transportation solutions. Working at Via may appeal to candidates who are passionate about using technology to make a positive impact on the environment and are looking for a dynamic and fast-paced work environment that offers opportunities for growth and professional development.

What makes Via an attractive place to work?

Via is a leading mobility-as-a-service (MaaS) company that aims to revolutionize the way people move around cities. The company's workplace is characterized by a culture of innovation, collaboration, and experimentation, with opportunities for employees to work on complex problems and develop cutting-edge solutions. By joining Via, professionals can contribute to shaping the future of urban mobility and enjoy opportunities for growth, learning, and professional development in a dynamic and fast-paced environment.
What are the most popular job types at Via?
    What are the most popular jobs at Via?
    What are the most popular categories at Via?
    Infographic showing various Customer Service job openings at Via in the United States as of August 2026, with employment types broken down into 96% Full Time, 3% Part Time, and 1% Contract. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution.

    General Manager

    Via

    Columbus, OH

    $110K - $160K/yr

    Full-time

    Medical, Retirement

    Re-posted 20 days ago

    Job description

    Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint - we've got huge goals.

    As General Manager, you will manage a first-of-its-kind, intermodal transit service while gaining exposure to a fast-paced tech company. This is not a role where you will be following a playbook, you will be building the plane while flying it - making it a challenging people-facing role that spans entrepreneurship, business development and operations management. We hope you are up for it!

    What You'll Do:

    • Manage the on-site daily operations of Via's service in the Greater Columbus area
    • Prioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round the clock team
    • Manage and mentor the on-site team of dispatchers and shift managers
    • Be the face of the operation; develop relationships with driver partners, customers, community leaders, and local organizations
    • Liaise closely with Via senior management and Via's external partners
    • Develop clear metrics for the team and visibility into results against KPIs and priorities to the on a weekly basis
    • Prepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction
    • Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations
    • Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment

    Who You Are:

    • Experienced operations manager, with at least 6+ years of experience
    • You are an independent self-starter, you thrive in fast-paced environments and feel comfortable with a very high level of responsibility
    • You are a savvy and tactful communicator: you intuitively find the right tone in every situation
    • You desire to foster a culture deeply committed to providing a world class customer service experience
    • You are a detail-oriented executor: you're obsessively action-oriented and thrive while operating autonomously
    • You are an experienced and exceptional leader: people love working with you and for you and you have extensive experience leading support teams
    • You are flexible and adaptable, you love the challenge of adapting to change rapidly and making things work on the fly
    • You have a proven track record of managing teams and developing people - you know how to motivate and get the best work out of every person who you work with
    • You are effective at managing multiple tasks simultaneously; you can delegate, prioritize, and take responsibility
    • You are a problem solver; you don't accept the status quo and are always looking for creative solutions
    • Experience working in transit a plus

    Compensation and Benefits:

    • Final salary will be determined by the candidate's experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.
    • Base salary range: $110,000-$160,000
    • We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.

    There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride? 

    Via is an equal opportunity employer.

    Apply