Incumbent QA Manager
Transdev is seeking a Quality Assurance Manager to lead performance monitoring and ensure service delivery meets established standards and compliance requirements. This role plays a critical part in tracking performance metrics, overseeing regulatory adherence, and supporting operational excellence across the program.
The Quality Assurance Manager will partner closely with the General Manager to coordinate data collection, analyze performance trends, and drive continuous improvement initiatives. This position is responsible for ensuring program operations are fully compliant with State and Federal regulations, as well as corporate and client policies.
Success in this role requires strong attention to detail, a proactive approach to problem-solving, and the ability to build effective relationships. The Manager will serve as a key point of contact, maintaining frequent communication and collaboration with the client to ensure expectations are met and exceeded. This position is based in Baltimore, MD.
Transdev is proud to offer:
- Competitive compensation package of minimum $85,000 - maximum $95,000
Benefits include:
- Vacation: minimum of two (2) weeks
- Sick days: 5 days
- Holidays: 12 days; 8 standard and 4 floating
- Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.
Benefits may vary depending on location policy. The above represents the standard Corporate Policy.
Key Responsibilities
- Ensures overall quality in on-time performance, bus condition/status, missed service, operator performance, service interruptions, and driver/dispatch radio communication.
- Conducts and logs field inspection reports for random W/C lift and climate control inspections. Performs walk-through and documents bus cleanliness, pull cord operation, seats, graffiti, etc.
- Monitors operator safety/security compliance and service delivery at sites and pre-determined passenger boarding and alighting points.
- Replace panels and signs as required.
- Coordinates with appropriate agencies on obstructions & necessary repairs.
- Troubleshoot R&R AVL units in buses, shelters, and buildings as required. Troubleshoots and removes radio units as required.
- Changes out security camera discs as required.
- Assists police with related transit service inquiries and investigations.
- Supports Charter and Special Events Operations.
- Prepares transit vehicles and facilitates the processing of buses for salvage and disposal.
- Manages on-site and post-delivery new vehicle inspection programs.
- Processes tag, title, and PSC documentation as required for new vehicles.
- Issues fuel cards and track use
Qualifications
- Bachelor's degree or equivalent combination of education, training, and experience.
- 3 years' experience of QA/QC management experience
- 3 years of paratransit experience
- Ability to effectively interact with all employees, from operators to senior management, and with the public.
- Proven administrative and multi-tasking skills, computer proficiency, excellent customer service skills, and excellent oral and written communication skills.
- Demonstrated leadership skills and bring energy and enthusiasm to the job.
Physical Requirements:
- Must be able to work shifts or flexible work schedules as needed.
- The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
- Work environment will be a combination of both indoors and outdoors.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodation for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us.HR.TalentAcquisition@transdev.com
Drug-free workplace:
Transdev maintains a drug-free workplace. Applicants must:
- Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
- Successfully pass a pre-employment drug screen.
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
California applicants:Please Click Here for CA Employee Privacy Policy.
Job Category: Operations Support
Job Type: Full Time
Req ID: 8138
Pay Group: QQP
Cost Center: 781
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.
