What Timken makes possible begins with you. Those who came before us helped land a man on the moon ... Timken Power Systems, Philadelphia Gear brand has a current opening for a Customer Service Analyst ...
68 Timken Customer Service Jobs Hiring Near You
What Timken makes possible begins with you. Those who came before us helped land a man on the moon ... Timken Power Systems, Philadelphia Gear brand has a current opening for a Customer Service Analyst ...
What Timken makes possible begins with you. Those who came before us helped land a man on the moon ... Timken Power Systems, Philadelphia Gear brand has a current opening for a Customer Service Analyst ...
What Timken makes possible begins with you. Those who came before us helped land a man on the moon ... Timken Power Systems, Philadelphia Gear brand has a current opening for a Customer Service Analyst ...
Customer Service Analyst
East Haven, CT · On-site
What Timken makes possible begins with you. Those who came before us helped land a man on the moon ... Applicant must have a minimum of 4 years of customer service experience, 7 years preferred.
Customer Service Analyst
East Haven, CT · On-site
What Timken makes possible begins with you. Those who came before us helped land a man on the moon ... Applicant must have a minimum of 4 years of customer service experience, 7 years preferred.
Customer Service Representative
Traverse City, MI · On-site
$16.25 - $22.25/hr
Customer Service Representative Traverse City, Michigan, United States, 49684 Your career begins at Cone Drive Operations, a Timken company! Cone Drive is located in beautiful Traverse City, Michigan ...
Customer Service Representative
Traverse City, MI · On-site
$16.25 - $22.25/hr
Customer Service Representative Traverse City, Michigan, United States, 49684 Your career begins at Cone Drive Operations, a Timken company! Cone Drive is located in beautiful Traverse City, Michigan ...
Customer Service Analyst
Houston, TX · On-site
What Timken makes possible begins with you. Those who came before us helped land a man on the moon ... Timken Power Systems, Philadelphia Gear brand has a current opening for a Customer Service Analyst ...
Customer Service Analyst
Houston, TX · On-site
What Timken makes possible begins with you. Those who came before us helped land a man on the moon ... Timken Power Systems, Philadelphia Gear brand has a current opening for a Customer Service Analyst ...
Customer Service Analyst
East Haven, CT · On-site
What Timken makes possible begins with you. Those who came before us helped land a man on the moon ... Applicant must have a minimum of 4 years of customer service experience, 7 years preferred.
Customer Service Analyst
East Haven, CT · On-site
What Timken makes possible begins with you. Those who came before us helped land a man on the moon ... Applicant must have a minimum of 4 years of customer service experience, 7 years preferred.
What Timken makes possible begins with you. Those who came before us helped land a man on the moon ... Timken Power Systems, Philadelphia Gear brand has a current opening for a Customer Service Analyst ...
What Timken makes possible begins with you. Those who came before us helped land a man on the moon ... Timken Power Systems, Philadelphia Gear brand has a current opening for a Customer Service Analyst ...
To maintain customer loyalty, visit Timken customers to enhance relationships and improve sales opportunities as needed. * Understand customer needs, order patterns, pricing, segmentation service ...
To maintain customer loyalty, visit Timken customers to enhance relationships and improve sales opportunities as needed. * Understand customer needs, order patterns, pricing, segmentation service ...
To maintain customer loyalty, visit Timken customers to enhance relationships and improve sales opportunities as needed. * Understand customer needs, order patterns, pricing, segmentation service ...
To maintain customer loyalty, visit Timken customers to enhance relationships and improve sales opportunities as needed. * Understand customer needs, order patterns, pricing, segmentation service ...
To maintain customer loyalty, visit Timken customers to enhance relationships and improve sales opportunities as needed. Understand customer needs, order patterns, pricing, segmentation service ...
To maintain customer loyalty, visit Timken customers to enhance relationships and improve sales opportunities as needed. Understand customer needs, order patterns, pricing, segmentation service ...
Customer Service Representative
Traverse City, MI · On-site
$14.75 - $20.25/hr
Your career begins at Cone Drive Operations, a Timken company! Cone Drive is located in beautiful ... The Customer Service Representative ("CSR") works closely with customers to provide quotations ...
Customer Service Representative
Traverse City, MI · On-site
$14.75 - $20.25/hr
Your career begins at Cone Drive Operations, a Timken company! Cone Drive is located in beautiful ... The Customer Service Representative ("CSR") works closely with customers to provide quotations ...
Customer Service Representative
Traverse City, MI · On-site
$16.25 - $22.25/hr
Your career begins at Cone Drive Operations, a Timken company! Cone Drive is located in beautiful ... The Customer Service Representative ("CSR") works closely with customers to provide quotations ...
Customer Service Representative
Traverse City, MI · On-site
$16.25 - $22.25/hr
Your career begins at Cone Drive Operations, a Timken company! Cone Drive is located in beautiful ... The Customer Service Representative ("CSR") works closely with customers to provide quotations ...
To maintain customer loyalty, visit Timken customers to enhance relationships and improve sales opportunities as needed. * Understand customer needs, order patterns, pricing, segmentation service ...
To maintain customer loyalty, visit Timken customers to enhance relationships and improve sales opportunities as needed. * Understand customer needs, order patterns, pricing, segmentation service ...
Analytical Systems Engineer
Canton, OH · On-site
$80 - $100/hr
This position exists to support Engineering Automation of Bearing System Analysis, for use by both Timken sales, service & application engineers and select Timken customers. Its focus is on the ...
Analytical Systems Engineer
Canton, OH · On-site
$80 - $100/hr
This position exists to support Engineering Automation of Bearing System Analysis, for use by both Timken sales, service & application engineers and select Timken customers. Its focus is on the ...
$14.75 - $20.25/hr
Your career begins at Cone Drive Operations, a Timken company! Cone Drive is located in beautiful ... The Customer Service Representative ("CSR") works closely with customers to provide quotations ...
$14.75 - $20.25/hr
Your career begins at Cone Drive Operations, a Timken company! Cone Drive is located in beautiful ... The Customer Service Representative ("CSR") works closely with customers to provide quotations ...
Customer Service Representative
Traverse City, MI · On-site
$16 - $21.75/hr
Your career begins at Cone Drive Operations, a Timken company! Cone Drive is located in beautiful ... The Customer Service Representative ("CSR") works closely with customers to provide quotations ...
Customer Service Representative
Traverse City, MI · On-site
$16 - $21.75/hr
Your career begins at Cone Drive Operations, a Timken company! Cone Drive is located in beautiful ... The Customer Service Representative ("CSR") works closely with customers to provide quotations ...
What Timken makes possible begins with you. Those who came before us helped land a man on the moon ... S. and global Customer Service operations within the OE Chain division. The position is responsible ...
What Timken makes possible begins with you. Those who came before us helped land a man on the moon ... S. and global Customer Service operations within the OE Chain division. The position is responsible ...
This position exists to support Engineering Automation of Bearing System Analysis, for use by both Timken sales, service & application engineers and select Timken customers. Its focus is on the ...
This position exists to support Engineering Automation of Bearing System Analysis, for use by both Timken sales, service & application engineers and select Timken customers. Its focus is on the ...
A career at Timken means you can have an immediate impact doing Work That Matters to the world ... S. and global Customer Service operations within the OE Chain division. The position is responsible ...
A career at Timken means you can have an immediate impact doing Work That Matters to the world ... S. and global Customer Service operations within the OE Chain division. The position is responsible ...
This position exists to support Engineering Automation of Bearing System Analysis, for use by both Timken sales, service & application engineers and select Timken customers. Its focus is on the ...
This position exists to support Engineering Automation of Bearing System Analysis, for use by both Timken sales, service & application engineers and select Timken customers. Its focus is on the ...
Timken Jobs Information
What is it like to work at Timken?
Timken is a company that values innovation, collaboration, and customer satisfaction, fostering a culture of continuous improvement and teamwork. The company's mission-driven approach is reflected in its global operations, where employees work together in cross-functional teams to develop and manufacture high-quality bearings and power transmission products in a variety of work environments, from manufacturing facilities to research and development centers. Working at Timken may appeal to candidates who are interested in contributing to a company with a long history of innovation and a commitment to making a positive impact on the world through its products and services.
What makes Timken an attractive place to work?
Timken is a leading global manufacturer of engineered bearings and power transmission products, known for its commitment to innovation and customer satisfaction. The company offers a dynamic work environment that fosters collaboration, creativity, and continuous learning, with opportunities for employees to contribute to cutting-edge projects and develop their skills. By joining Timken, individuals can be part of a global organization that values diversity, inclusion, and employee growth, offering a platform for making a meaningful impact and advancing their careers.
Do workers at Timken get paid breaks?
Yes. Most people get paid breaks.
82% of people say they get paid breaks.
Based on data from 65 people who took the Breakroom Quiz between November 2024 and July 2026.
82% of people say they get paid breaks.
Based on data from 65 people who took the Breakroom Quiz between November 2024 and July 2026.
Does Timken pay people when they’re sick?
No. Most people don’t get paid when they’re sick.
70% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 33 people who took the Breakroom Quiz between July 2025 and July 2026.
70% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 33 people who took the Breakroom Quiz between July 2025 and July 2026.
At Timken, are sick days and vacation days separate paid time off?
Sick days and vacation days are used from the same paid time off.
68% of people say they have to use vacation days when they’re out sick.
Based on data from 28 people who took the Breakroom Quiz between June 2025 and June 2026.
68% of people say they have to use vacation days when they’re out sick.
Based on data from 28 people who took the Breakroom Quiz between June 2025 and June 2026.
Is the health insurance from Timken affordable enough for their workers?
Most people say the health insurance costs are okay.
94% of people say the health insurance costs are okay
Based on data from 32 people who took the Breakroom Quiz between July 2025 and June 2026.
94% of people say the health insurance costs are okay
Based on data from 32 people who took the Breakroom Quiz between July 2025 and June 2026.
Do people get paid time off at Timken?
Most people get paid time off work.
82% of people say they get paid time off.
Based on data from 34 people who took the Breakroom Quiz between July 2025 and July 2026.
82% of people say they get paid time off.
Based on data from 34 people who took the Breakroom Quiz between July 2025 and July 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 16 people who took the Breakroom Quiz between November 2024 and March 2026.
- 81% of people with changing schedules find out their shifts one week or less ahead of time.
- 0% of people with changing schedules find out their shifts two weeks ahead of time.
- 6% of people with changing schedules find out their shifts three weeks ahead of time.
- 13% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 16 people who took the Breakroom Quiz between November 2024 and March 2026.
Do workers at Timken worry about hours?
Most people don’t worry about getting enough hours.
73% of people report they don’t worry about getting enough hours.
Based on data from 51 people who took the Breakroom Quiz between November 2024 and June 2026.
73% of people report they don’t worry about getting enough hours.
Based on data from 51 people who took the Breakroom Quiz between November 2024 and June 2026.
Do Timken workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
47% report that they don’t have enough control over which shifts they work.
Based on data from 47 people who took the Breakroom Quiz between November 2024 and June 2026.
47% report that they don’t have enough control over which shifts they work.
Based on data from 47 people who took the Breakroom Quiz between November 2024 and June 2026.
How easy is it for Timken workers to change shifts?
Most people find it hard to change shifts.
83% of people report that it’s hard to change shifts if they need to.
Based on data from 23 people who took the Breakroom Quiz between December 2024 and June 2026.
83% of people report that it’s hard to change shifts if they need to.
Based on data from 23 people who took the Breakroom Quiz between December 2024 and June 2026.
How easy is it to get time off at Timken?
Most people find it easy to get time off.
87% of people report it’s easy to get time off.
Based on data from 31 people who took the Breakroom Quiz between July 2025 and July 2026.
87% of people report it’s easy to get time off.
Based on data from 31 people who took the Breakroom Quiz between July 2025 and July 2026.
Do Timken managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
92% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 52 people who took the Breakroom Quiz between November 2024 and June 2026.
92% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 52 people who took the Breakroom Quiz between November 2024 and June 2026.
Do jobs at Timken spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
15% of people report that their job takes up time that they don’t get paid for.
Based on data from 52 people who took the Breakroom Quiz between November 2024 and June 2026.
15% of people report that their job takes up time that they don’t get paid for.
Based on data from 52 people who took the Breakroom Quiz between November 2024 and June 2026.
How easy is it to take sick days at Timken?
Most people find it easy to take sick days.
75% of people report that it’s easy to take time off if they are sick.
Based on data from 32 people who took the Breakroom Quiz between July 2025 and July 2026.
75% of people report that it’s easy to take time off if they are sick.
Based on data from 32 people who took the Breakroom Quiz between July 2025 and July 2026.
Is a Timken job good for students?
Most students say this is a good place to work if you’re studying.
71% of students report this is a good place to work if you’re studying.
Based on data from 7 people who took the Breakroom Quiz between April 2025 and July 2026.
71% of students report this is a good place to work if you’re studying.
Based on data from 7 people who took the Breakroom Quiz between April 2025 and July 2026.
Is working at Timken good if you’re a parent or caregiver?
Only some parents and caregivers say this is a good place to work.
50% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 28 people who took the Breakroom Quiz between November 2024 and June 2026.
50% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 28 people who took the Breakroom Quiz between November 2024 and June 2026.
Do people at Timken feel treated with respect by their managers?
Most people feel treated with respect by their managers.
77% of people say they’re treated with respect by their managers.
Based on data from 30 people who took the Breakroom Quiz between July 2025 and July 2026.
77% of people say they’re treated with respect by their managers.
Based on data from 30 people who took the Breakroom Quiz between July 2025 and July 2026.
Do people at Timken get to take their breaks without interruption?
Most people get breaks without interruption.
75% of people report that they get to take their breaks without interruption.
Based on data from 32 people who took the Breakroom Quiz between July 2025 and July 2026.
75% of people report that they get to take their breaks without interruption.
Based on data from 32 people who took the Breakroom Quiz between July 2025 and July 2026.
Is it stressful to work at Timken?
Most people feel stressed here.
69% of people say they often feel stressed at work.
Based on data from 32 people who took the Breakroom Quiz between July 2025 and July 2026.
69% of people say they often feel stressed at work.
Based on data from 32 people who took the Breakroom Quiz between July 2025 and July 2026.
Do people at Timken enjoy their jobs?
Most people enjoy their job.
71% of people report they enjoy their job.
Based on data from 63 people who took the Breakroom Quiz between November 2024 and July 2026.
71% of people report they enjoy their job.
Based on data from 63 people who took the Breakroom Quiz between November 2024 and July 2026.
Do people at Timken recommend working with their team?
Only some people recommend working with their team.
44% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 34 people who took the Breakroom Quiz between July 2025 and July 2026.
44% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 34 people who took the Breakroom Quiz between July 2025 and July 2026.
Do people get enough training when they start at Timken?
Some people didn’t get enough training when they started.
55% of people report they didn’t get enough training when they started working here.
Based on data from 74 people who took the Breakroom Quiz between November 2024 and July 2026.
55% of people report they didn’t get enough training when they started working here.
Based on data from 74 people who took the Breakroom Quiz between November 2024 and July 2026.
Do people get support to advance at Timken?
Only some people are given support to advance their career here.
In the last year, 48% of people report not being given support to advance their career here.
Based on data from 31 people who took the Breakroom Quiz between July 2025 and July 2026.
In the last year, 48% of people report not being given support to advance their career here.
Based on data from 31 people who took the Breakroom Quiz between July 2025 and July 2026.
Do people think Timken’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
76% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 33 people who took the Breakroom Quiz between July 2025 and July 2026.
76% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 33 people who took the Breakroom Quiz between July 2025 and July 2026.
Do workers feel well informed about how Timken is doing?
Only some people feel well informed about how the company is doing.
45% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 31 people who took the Breakroom Quiz between July 2025 and July 2026.
45% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 31 people who took the Breakroom Quiz between July 2025 and July 2026.
What are the most popular job types at Timken?
What are the most popular jobs at Timken?
What are the most popular categories at Timken?
Timken rating
7.3
Based on 82 frontline employees who took The Breakroom Quiz
315th of 499 rated machine equipment manufacturers
Job description
What Timken makes possible begins with you.
Those who came before us helped land a man on the moon, create the world's infrastructure, and introduce renewable energy alternatives. Now you can join the Timken team to write your own unique story and help drive what's next.
A career at Timken means you can have an immediate impact doing Work That Matters to the world- improving the efficiency of today's industrial equipment and preparing for the future of motion on our planet and beyond. New employees can start contributing right away, and there are many opportunities to advance your career at your own pace. Join our global team of 19,000 people in 45 countries, and start helping our customers push the limits of what's possible in their world of motion.
Timken Power Systems, Philadelphia Gear brand has a current opening for a Customer Service Analyst specializing in rotating equipment to provide technical support, and quote/order management for industrial gears and gearboxes. This role bridges customers, outside sales, and internal engineering to diagnose failures, scope repairs, prepare technical quotes, and ensure timely, high-quality service delivery
Essential Responsibilities:
Serve as the primary technical contact for outside sales, customers and internal stakeholders for rotating equipment issues (gears, bearings, shafts, couplings, gearboxes).
Manage incoming parts/units, create and manage orders in the EPICOR, and communicate status updates to outside sales.
Prepare detailed repair estimates and technical quotations; support commercial negotiations as needed.
Coordinate with operations, engineering, quality, and external repair partners to schedule repairs, manage parts sourcing, and ensure successful repair execution.
Process warranty claims, returns, and repair authorizations; track warranty costs and maintain accurate records.
Track and report service KPIs (response time, resolution time, first-time-fix rate, warranty trend) and identify improvement opportunities.
Technical/ Functional Skills:
Customer-focused with strong problem-solving and troubleshooting skills
Attention to detail and data-driven decision making.
Time management and ability to prioritize multiple service requests.
Continuous improvement mindset and ownership of quality outcomes
Provide timely updates to the salesman regarding status of their inquiries/jobs
Strong knowledge of customer service process and principles
Proven work experience as a Customer Service Analyst or similar role.
Deliver exceptional customer experience
Basic Qualifications:
Associate's degree in business-related field required, Bachelor's degree preferred.
Minimum of 3 years' experience supporting rotating equipment or power transmission products in customer service, field service, maintenance, or engineering roles
Strong understanding of rotating equipment failure modes (bearing failure, lubrication, misalignment, imbalance, gear wear
Experience interpreting technical drawings, part catalogs, and specification sheets
Strong written and verbal communication skills with customer facing experience
Skilled in all MS Office products
Working knowledge of ERP systems, preferably Epicor
All qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law.
About Timken
Sourced by ZipRecruiter
The Timken Company designs a growing portfolio of engineered bearings and power transmission products that improve the reliability and efficiency of global machinery and equipment to move the world forward. Timken posted $3.8 billion in sales in 2019 and employs more than 17,000 people globally, operating from 42 countries. Why Choose Timken?
Industry
Industrial machinery manufacturing
Company size
10,000+ Employees
Headquarters location
North Canton, OH, US
Year founded
1899