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62 Sti Help Desk Analyst Jobs Hiring Near You

1872 Consulting

Help Desk Analyst

Chicago, IL · On-site

$21.25 - $28.75/hr

Help Desk Analyst The Help Desk Analyst is responsible for providing high quality customer service interactions with the company's end user population via the telephone and email. They will ...

American University

Help Desk Analyst

Washington, DC · Hybrid

$32.97 - $34.29/hr

The Help Desk Analyst position is an integral part of the customer service team in Information Technology that answers questions and provides general troubleshooting assistance for the AU community ...

InstantServe LLC

Help Desk Analyst

$21 - $28.75/hr

Help Desk Analyst - myColorado Client: Colorado OIT (Office of Information Technology) Location: Remote - Must be local to Colorado Duration: 04/01/2026 - 08/31/2026 Schedule: Monday-Friday | 8:00 AM ...

Inteliblue

Help Desk Analyst

Chesterfield, VA · On-site

$19.50 - $26.50/hr

Title: Help Desk Analyst Location: Chesterfield, VA Duration: Long Term Interview Type: In-person Required Skills: * Assisting and providing customer support, by telephone, email and other means.

Software Technology Inc

Help Desk Analyst

Durham, NC · On-site

$18.50 - $25.25/hr

Help Desk Analyst Location: Research Triangle Park, Durham NC Duration: 6 Months Responsibilities include: * Monitoring incoming issues that are resolved by the front line Help Desk staff

New

Infotree Global Solutions

Help Desk Analyst

Oklahoma City, OK · On-site

$19 - $26/hr

Help Desk Analyst Location - RI/KS/OK/DE/KS/PH/FL/AZ Duration - 6+ Months Visa - USC/GC/EAD Essential Job Functions: • Provides basic help desk support for problems and service requests related to ...

New

Sprint Mart

Help Desk Analyst

Ridgeland, MS

$17.75 - $24.25/hr

Help Desk Analyst Job Type: Full-Time Locations: Ridgeland, MS Tupelo, MS Overview: We are seeking a skilled Help Desk Analyst to provide first-line technical support to end-users. The ideal ...

Apex Systems

Help Desk Analyst

Greensboro, NC · On-site

$17.75 - $24.25/hr

Fully Onsite Help Desk Analyst Apex Systems is looking to hire a fully onsite help desk analyst for one of our clients based out of Greensboro, NC. This assignment is anticipated to be a 12-month ...

Infotree Global Solutions

Help Desk Analyst

Lake Mary, FL · On-site

$18 - $24.50/hr

Help Desk Analyst Location - RI/KS/OK/DE/KS/PH/FL/AZ Duration - 6+ Months Visa - USC/GC/EAD Essential Job Functions: • Provides basic help desk support for problems and service requests related to ...

Infotree Global Solutions

Help Desk Analyst

Olathe, KS · On-site

$19.75 - $27/hr

Help Desk Analyst Location - RI/KS/OK/DE/KS/PH/FL/AZ Duration - 6+ Months Visa - USC/GC/EAD Essential Job Functions: • Provides basic help desk support for problems and service requests related to ...

New

Inteliblue

Help Desk Analyst

Conyers, GA · On-site

$18 - $24.50/hr

Title: Help Desk Analyst Location: Conyers, GA Duration: Long Term Interivew Type: WebEx Required Skills. * Bilingual - Spanish/English * Vocational/Technical degree in computer applications ...

Infotree Global Solutions

Help Desk Analyst

Wilmington, DE · On-site

$20 - $27.25/hr

Help Desk Analyst Location - RI/KS/OK/DE/KS/PH/FL/AZ Duration - 6+ Months Visa - USC/GC/EAD Essential Job Functions: • Provides basic help desk support for problems and service requests related to ...

Infotree Global Solutions

Help Desk Analyst

Warwick, RI · On-site

$20 - $27.25/hr

Help Desk Analyst Location - RI/KS/OK/DE/KS/PH/FL/AZ Duration - 6+ Months Visa - USC/GC/EAD Essential Job Functions: • Provides basic help desk support for problems and service requests related to ...

New

Case Studies - Navitas

Help Desk Analyst

Boston, MA · On-site

$22.25 - $30.25/hr

Help Desk Analyst Location: Boston, MA (Onsite) Duration: 6 MOnths Detailed Description of Services: Support / troubleshoot a wide range of software applications and hardware systems for our end user ...

Nelson Mullins

Help Desk Analyst

Charlotte, NC · On-site

$20 - $27.25/hr

Help Desk Analyst Nelson Mullins is seeking a Help Desk Analyst to provide basic to advanced technical support to Firm personnel. This role is responsible for communicating effectively with users ...

Abacus Service Corporation

Help Desk Analyst

San Antonio, TX · On-site

$18.50 - $25.25/hr

Help Desk Analyst Location: In-person - SAWS HQ Type: Part-time (32 hours per week) Start Date: ASAP End Date: 12/31/2026 Job Summary The Help Desk Analyst is responsible for providing first level ...

Infotree Global Solutions

Help Desk Analyst

Independence, OH · On-site

$20 - $27.50/hr

Help Desk Analyst Location - RI/KS/OK/DE/KS/PH/FL/AZ Duration - 6+ Months Visa - USC/GC/EAD Essential Job Functions: • Provides basic help desk support for problems and service requests related to ...

Nelson Mullins

Help Desk Analyst

Atlanta, GA · On-site

$19.75 - $27/hr

Help Desk Analyst Nelson Mullins is seeking a Help Desk Analyst to provide basic to advanced technical support to Firm personnel. This role is responsible for communicating effectively with users ...

Compu-Vision Consulting

Help Desk Analyst

Boston, MA · On-site

$22.25 - $30.50/hr

Help Desk Analyst Location: Boston, MA (Onsite) Duration: 6 MOnths Detailed Description of Services: • Support / troubleshoot a wide range of software applications and hardware systems for our end ...

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STI Jobs Information

What are the key skills and qualifications needed to thrive as a Help Desk Analyst, and why are they important?

To thrive as a Help Desk Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant degree or IT certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure prompt, efficient support, leading to higher user satisfaction and smoother IT operations.

What are some common challenges faced by Help Desk Analysts, and how can they be managed effectively?

Help Desk Analysts often encounter challenges such as managing high ticket volumes, addressing diverse technical issues, and balancing customer service with technical troubleshooting. Effective time management, clear communication, and utilizing knowledge base resources can help handle these demands. Building strong relationships with other IT team members also allows for efficient escalation and resolution of complex problems. Staying organized and proactive in learning about new technologies can further ease daily challenges and enhance performance in the role.

What does a Help Desk Analyst do?

A Help Desk Analyst is responsible for providing technical support and troubleshooting assistance to end-users experiencing issues with computer systems, software, or hardware. They typically respond to inquiries via phone, email, or chat, diagnose problems, and guide users through solutions or escalate issues to higher-level IT staff if necessary. Additionally, Help Desk Analysts may assist with setting up new equipment, maintaining records of support requests, and ensuring customer satisfaction with IT services.

What is the difference between Help Desk Analyst vs Technical Support Specialist?

AspectHelp Desk AnalystTechnical Support Specialist
CertificationsCompTIA A+, HDI Support CenterCompTIA A+, Network+, Microsoft Certified
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, troubleshooting hardware/software
Industry UsageIT services, corporate supportIT, telecommunications, tech companies

Help Desk Analysts and Technical Support Specialists often share certifications and work environments, focusing on resolving user issues. While Help Desk Analysts typically handle initial support and customer inquiries, Technical Support Specialists may provide more in-depth technical troubleshooting. Both roles are essential in IT support, with overlapping skills but differing in scope and complexity.

What other companies are hiring for Help Desk Analyst jobs?
What are the most popular jobs at Sti?
What are the most popular categories at Sti?
Infographic showing various Help Desk Analyst job openings at Sti in the United States as of May 2026, with employment types broken down into 1% As Needed, 89% Full Time, 3% Part Time, 1% Temporary, 5% Contract, and 1% Nights. Highlights an 82% Physical, 1% Hybrid, and 17% Remote job distribution.
Help Desk Analyst

Help Desk Analyst

1872 Consulting

Chicago, IL • On-site

$21.25 - $28.75/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Help Desk Analyst

The Help Desk Analyst is responsible for providing high quality customer service interactions with the company's end user population via the telephone and email. They will facilitate and resolve a wide variety of requests, inquiries and IT concerns with the use of their strong technical knowledge of hardware and software. This person will work independently, and as part of a team, to deliver outstanding service and support.

Responsibilities
  • Assists users to resolve computer related problems such as inoperative hardware or software, including network connections. Resolve customer inquiries efficiently and effectively through the use of active listening and personalizing techniques with a constant focus on service excellence.
  • Hardware support functions include, but are not limited to, end user support, desktop support, laptop support, visiting office setups, and mobile device support. Perform basic printer, network and device troubleshooting.
  • Software support functions include, but are not limited to, answering an array of job-specific How-To questions and the installation, basic configuration and troubleshooting of applications that are standard within our environment or otherwise approved for installation.
  • Document and maintain user request and incident records in IT Service Management System. Maintain ownership of user inquiries and requests through resolution, owning the relationship with the customer.
  • Escalate calls, as necessary, to Level II and III IT staff, or authorized contractors, to resolve problems or fulfill requests according to established escalation procedures.
  • Meet and exceed team and individual performance standards including abandon rate, first call resolution and SLAs.
  • Execute basic and routine systems administration tasks (e.g., password administration and print queue management).
  • Utilize, create, and submit updates to Knowledgebase articles and share knowledge through other designated forums with Service Desk teammates.
  • Assist with projects such hardware or software upgrades and on-boarding of large groups.
  • Perform other duties as required.
Requirements
  • 3+ years providing direct and exceptional user support in a high-performance culture in a help desk or service desk environment (phone support, not desktop support)
  • 3+ years of experience supporting Windows-based computers, including Microsoft Windows 10
  • 3+ years of experience supporting Smartphones, e.g., iPhone, Android
  • 3+ years of experience supporting Microsoft Office Applications
  • Experience with Citrix or other remote access technologies
Nice To Haves
  • Bachelor's Degree, ideally in an IT related field
  • ITIL and Microsoft Office Application certifications
  • Experience using and supporting:
    • Adobe Acrobat
    • Avaya Telephony
    • Blackberry Work
    • Mac laptops/OS
  • Deploying operating systems with SCCM
1872 Consulting logo

About 1872 Consulting

Sourced by ZipRecruiter

1872 Consulting, based in Chicago, IL, USA, operates within the IT consulting industry. Armed with a diverse team of experts, the company offers specialized IT consulting services, focusing on modernizing business technologies and driving innovative business strategies. Established in 1872, the company has a rich history marked by its commitment to bridging the gap between businesses and technology. Its mission is to empower organizations to surpass their business goals by providing state-of-the-art IT solutions and service. The company prides itself on its core values of integrity, excellence, and innovation, instilling these principles in every project they undertake.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

Chicago, IL, US

Year founded

2014

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