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Southwire

20 Southwire Customer Service Jobs Hiring Near You

Southwire Company LLC

Engineer II, Field Service

Kent, WA · On-site

$78K - $105K/yr

Southwire and its subsidiaries manufacture building wire and cable, utility products, metal-clad ... our customers as a value-add partner. We are proud to offer competitive compensation, employee ...

Southwire Company LLC

PT, Professional

Carrollton, GA · On-site +1

$1.5K - $2.0K/wk

Great customer service Southwire is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual ...

Southwire Company LLC

Engineer II, Field Service

Kent, WA · On-site

$78K - $105K/yr

Southwire and its subsidiaries manufacture building wire and cable, utility products, metal-clad ... our customers as a value-add partner. We are proud to offer competitive compensation, employee ...

Southwire Company LLC

PT, Professional

Carrollton, GA · On-site +1

$1.5K - $2.0K/wk

Great customer service Southwire is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual ...

Southwire Company LLC

PT, Professional

Carrollton, GA · On-site

$1.5K - $2.0K/wk

Great customer service Southwire is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual ...

Southwire Company LLC

Engineer, Lead Solutions

Carrollton, GA · On-site

$84K - $111K/yr

Work with customers to understand their challenges, design optimal solutions using Southwire products/services, and ultimately help guide the sales process with technical expertise. Collaborate with ...

Southwire Company LLC

Engineer, Lead Solutions

Carrollton, GA · On-site

$84K - $111K/yr

Work with customers to understand their challenges, design optimal solutions using Southwire products/services, and ultimately help guide the sales process with technical expertise. Collaborate with ...

All JobsSouthwire Customer Service Jobs

Southwire Jobs Information

What is it like to work at Southwire?

Southwire is a company that prioritizes a culture of innovation, collaboration, and community involvement, fostering a work environment that values employee growth and development.

The company's structure is organized into various teams, including research and development, manufacturing, and sales, allowing employees to work closely with colleagues from diverse backgrounds and expertise. Southwire's mission is to be a leader in the wire and cable industry, driven by a commitment to quality, safety, and customer satisfaction.

Working at Southwire may appeal to candidates who are passionate about contributing to a company that prioritizes innovation, community involvement, and employee growth, offering opportunities for professional development and advancement in a dynamic and collaborative work environment.

What makes Southwire an attractive place to work?

Southwire is a leading global manufacturer of wire and cable used in a wide range of industries, including energy, construction, and infrastructure. The company offers a dynamic work environment that fosters innovation, collaboration, and a culture of continuous improvement, with opportunities for employees to contribute to cutting-edge projects and initiatives. By joining Southwire, individuals can pursue a career with a company that values employee growth and development, offering opportunities for professional advancement and making a meaningful impact in the industry.

Do workers at Southwire get paid breaks?

Yes. Most people get paid breaks.
88% of people say they get paid breaks.
Based on data from 32 people who took the Breakroom Quiz between August 2025 and July 2026.

Does Southwire pay people when they’re sick?

No. Most people don’t get paid when they’re sick.
73% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 33 people who took the Breakroom Quiz between August 2025 and July 2026.

At Southwire, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
41% of people say they have to use vacation days when they’re out sick.
Based on data from 29 people who took the Breakroom Quiz between June 2025 and July 2026.

Is the health insurance from Southwire affordable enough for their workers?

Most people say the health insurance costs are okay.
90% of people say the health insurance costs are okay
Based on data from 30 people who took the Breakroom Quiz between August 2025 and July 2026.

Do people get paid time off at Southwire?

Most people get paid time off work.
89% of people say they get paid time off.
Based on data from 35 people who took the Breakroom Quiz between August 2025 and July 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 60% of people with changing schedules find out their shifts one week or less ahead of time.
  • 13% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 27% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 15 people who took the Breakroom Quiz between December 2024 and February 2026.

Do workers at Southwire worry about hours?

Most people don’t worry about getting enough hours.
81% of people report they don’t worry about getting enough hours.
Based on data from 58 people who took the Breakroom Quiz between November 2024 and April 2026.

Do Southwire workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
60% report that they don’t have enough control over which shifts they work.
Based on data from 50 people who took the Breakroom Quiz between November 2024 and April 2026.

How easy is it for Southwire workers to change shifts?

Some people find it hard to change shifts.
66% of people report that it’s hard to change shifts if they need to.
Based on data from 32 people who took the Breakroom Quiz between December 2024 and April 2026.

How easy is it to get time off at Southwire?

Most people find it easy to get time off.
91% of people report it’s easy to get time off.
Based on data from 33 people who took the Breakroom Quiz between August 2025 and July 2026.

Do Southwire managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
88% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 56 people who took the Breakroom Quiz between November 2024 and April 2026.

Do jobs at Southwire spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
9% of people report that their job takes up time that they don’t get paid for.
Based on data from 54 people who took the Breakroom Quiz between November 2024 and April 2026.

How easy is it to take sick days at Southwire?

Most people find it easy to take sick days.
67% of people report that it’s easy to take time off if they are sick.
Based on data from 30 people who took the Breakroom Quiz between August 2025 and July 2026.

Is a Southwire job good for students?

Most students say this is a good place to work if you’re studying.
83% of students report this is a good place to work if you’re studying.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and July 2026.

Is working at Southwire good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
36% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 28 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people at Southwire feel treated with respect by their managers?

Most people feel treated with respect by their managers.
90% of people say they’re treated with respect by their managers.
Based on data from 31 people who took the Breakroom Quiz between August 2025 and July 2026.

Do people at Southwire get to take their breaks without interruption?

Only some people get breaks without interruption.
38% of people report that their breaks get interrupted.
Based on data from 34 people who took the Breakroom Quiz between August 2025 and July 2026.

Is it stressful to work at Southwire?

Some people feel stressed out here.
52% of people say they often feel stressed out at work.
Based on data from 31 people who took the Breakroom Quiz between August 2025 and July 2026.

Do people at Southwire enjoy their jobs?

Most people enjoy their job.
73% of people report they enjoy their job.
Based on data from 64 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people at Southwire recommend working with their team?

Most people recommend working with their team.
77% of people report that they would recommend working with their immediate team to a friend.
Based on data from 35 people who took the Breakroom Quiz between August 2025 and July 2026.

Do people get enough training when they start at Southwire?

Most people got enough training when they started.
81% of people report they got enough training when they started working here.
Based on data from 32 people who took the Breakroom Quiz between August 2025 and July 2026.

Do people get support to advance at Southwire?

Most people are given support to advance their career here.
In the last year, 74% of people report being given support to advance their career here.
Based on data from 31 people who took the Breakroom Quiz between August 2025 and July 2026.

Do people think Southwire’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
68% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 34 people who took the Breakroom Quiz between August 2025 and July 2026.

Do workers feel well informed about how Southwire is doing?

Most people feel well informed about how the company is doing.
77% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 31 people who took the Breakroom Quiz between August 2025 and July 2026.
What are the most popular job types at Southwire?
    What are the most popular jobs at Southwire?
    What are the most popular categories at Southwire?
    Infographic showing various Customer Service job openings at Southwire in the United States as of August 2026, with employment types broken down into 96% Full Time, 1% Part Time, and 3% Nights. Highlights an 92% Physical, and 8% Remote job distribution.

    Engineer II, Field Service

    Southwire Company LLC

    Kent, WA

    $78K - $105K/yr

    Full-time

    Medical, Dental, Vision, Life, Retirement, PTO

    Re-posted 9 days ago

    Southwire rating

    8.4

    Company rating: 8.4 out of 10

    Based on 80 frontline employees who took The Breakroom Quiz

    50th of 536 rated manufacturers

    Job description

    A leader in technology and innovation, Southwire Company, LLC is one of North America’s largest wire and cable producers. Southwire and its subsidiaries manufacture building wire and cable, utility products, metal-clad cable, portable and electronic cord products, OEM wire products and engineered products. In addition, Southwire supplies assembled products, contractor equipment, electrical components, hand tools and jobsite power and lighting solutions. The company also offers digital solutions including contractor planning and utility grid resiliency as well as field services including cable testing, rejuvenation and replacement to support our customers as a value-add partner. We are proud to offer competitive compensation, employee benefits, tuition reimbursement and unlimited growth opportunities. Our more than seven decades of progressive growth can be attributed to our determination to developing innovative systems and solutions, exercising environmental stewardship and enhancing the well-being of the communities in which we work and live. How will you power what’s possible?  

    Location: Kent, WA

    Job Summary

    Pay Range:  $78,800 to $105,000 

    Develops engineering solutions across operations, product development, construction, and maintenance environments to enhance efficiency and performance. Analyzes engineering processes and identifies opportunities to improve system reliability, safety, and cost-effectiveness. Implements multidisciplinary engineering practices to optimize functionality and ensure compliance with industry standards. 

    Key Responsibilities
    • Ensures Southwire’s Culture of Zero Safety and Quality Culture are followed and finds ways to enhance safety and quality.
    • Assesses technical requirements for services projects, specifying parts and solutions that meet both customer expectations and industry standards while ensuring safety and compliance.
    • Delivers technical support for equipment and tools used in Services offerings, troubleshooting and resolving reported issues from the field, ensuring minimal downtime and optimal system performance.
    • Maintains technical procedures and instructions for Services processes.  Develops field procedures for new technologies.
    • Responsible for technical internal communications from the Engineering team to other departments within Southwire.
    • Share and document best practices, troubleshooting techniques, and industry knowledge to enhance team performance and align procedures.
    • Performs root cause analysis and makes field visits, identifying opportunities for improvement and recommending corrective actions to enhance operational effectiveness.
    • Applies engineering knowledge to improve existing technologies.  Supports the development process for new technology.
    Required Education & Experience

    Bachelor's Degree

    Specialized Degree: Engineering

    2-4 Years Experience

    Field(s) of Expertise: Engineering role 

    Preferred Education & Experience

    5-7 Years Experience

    Field(s) of Expertise:  Power Utility, Construction 

    Spans of Control

    Does this role manage Southwire team members: No

    Travel

    Domestic, occasionally international - up to 25% of time 

    Physical Requirements

    Driving - 5% of time

    Moving - 10% of time

    Standing - 30% of time

    Sitting - 50% of time

    Walking - 5% of time 

    Working Conditions
    • Office
    • Laboratory
    • Various Shifts
    • Overtime, Weekends, & Holidays
    • Extreme Heat/Cold
    • Heights/Elevated Platforms
    • Confined Spaces
    • Dust/Fumes/Gases/Chemicals
    • Loud Noise 
    Equipment
    • Hard Hat
    • Computer/Keyboard
    • Safety Glasses
    • Safety Shoes
    • Safety Vest
    • Power Tools 
    Competencies
    Action Oriented
    Balances Stakeholders
    Collaborates
    Customer Focus
    Nimble Learning
    Plans and Aligns
    Skills
    AutoCAD
    Collaboration
    Customer Relationship Management
    Engineering Design Process
    Investigation
    New Product Development
    SolidWorks (CAD)
    Strategic Thinking
    Test Equipment
    Workflow Management

    Benefits We Offer:

    • 401k with Matching
    • Family and Individual Insurance Packages (Health, Life, Dental, and Vision) 
    • Paid Time Off & Paid Holidays 
    • Long & Short-Term Disability 
    • Supplemental Insurance Plans
    • Employee Assistance Program 
    • Employee Referral Program 
    • Tuition Reimbursement Programs 
    • Advancement & Professional Growth opportunities  
    • Parental Leave 
    • & More 

    Southwire is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

    What Southwire employees say

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