SoFi
SoFi

60 Sofi Operations Jobs Hiring Near You

As you progress through each phase, you will expand your expertise across SoFi's entire suite of ... Advocate on our members' behalf to improve our products, operations, and policies * Develop strong ...

The Role SoFi is seeking a dynamic Underwriting leader to join our Frisco, TX management team to ... Build and maintain strong partnerships across Sales, Credit, Risk and Operations to influence ...

Retail Market Manager

Frisco, TX · On-site

$53K - $67K/yr

Act as the critical link between Sales and Operations, resolving complex pricing or execution ... SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment ...

... design, operations, finance, risk, legal, compliance, and executive teams to set business ... Manage a team of Data Scientists supporting SoFi's Personal and Student Loans businesses

When these platforms are down, SoFi is down.You'll define the technical strategy for this group ... Operational Excellence & Data Integrity: Tier-0 financial platforms demand more than uptime. You'll ...

Principal Software Engineer, Loans Platform

Seattle, WA · On-site

$153K - $206K/yr

SoFi is a next-generation financial services company and national bank focused on changing how ... Operations, Business, Legal, and Compliance teams. Qualifications : Required : • Bachelor's or ...

The team SoFi's Credit team manages credit risk activities for our lending products (Student Loan ... Collaborate... Work collaboratively with business partners such as Business Units, Operations ...

The team SoFi's Credit team manages credit risk activities for our lending products (Student Loan ... Collaborate... Work collaboratively with business partners such as Business Units, Operations ...

You will utilize your customer service and sales skills to make outbound calls to existing SoFi ... Work directly with borrower and operations team to ensure the restructured loan is successfully ...

Senior Software Engineer, Data Trust

Seattle, WA · On-site

$139K - $183K/yr

SoFi is seeking enthusiastic Senior Software Engineers who are ready to lead the development of key ... Success requires close technical collaboration with Product, Marketing, Operations, Business, Legal ...

Routinely present analyses to SoFi business leaders * Maintain policies and procedures owned by the HL Pricing Team * Support day-to-day operations including daily rate sheets and exception ...

Business insight - You apply knowledge of financial services, brokerage operations, and the competitive landscape to advance SoFi Invest's goals. What you'll need: * Bachelor's degree or higher ...

SoFi is a next-generation financial services company and national bank focused on transforming ... operational contracts, reliability targets, and measurable adoption outcomes. • Experience ...

Senior Software Engineer, Data Trust

Seattle, WA · On-site

$139K - $183K/yr

SoFi is a next-generation financial services company revolutionizing the financial landscape. They ... Marketing, Operations, Business, Legal, and Compliance teams. You will be responsible for ...

SoFi is a next-generation financial services company and national bank focused on transforming ... operational contracts, reliability targets, and measurable adoption outcomes. • Experience ...

Showing results 41-60

Consumer Loan Reviewer

Consumer Loan Reviewer

SoFi

Jacksonville, FL • On-site

Other

Posted 3 days ago


Job description

The role:

The Consumer Loan Reviewer (Originations Specialist III) is a full-time position dedicated to providing a "Best in Class" loan experience for SoFi members. To ensure your success, you will complete a comprehensive 3-phased training program that blends classroom instruction with hands-on "nesting" (on-the-job training).

As you progress through each phase, you will expand your expertise across SoFi's entire suite of unsecured lending products:

  • Phase l: Personal Loan Products - Establish your foundation by mastering our core personal lending offerings and member service standards.
  • Phase ll: In-School & Student Loan Refinance - Expand your skill set to include SoFi's specialized education lending products.
  • Phase lll: Complex Lending Products - Finalize your expertise by managing intricate loan scenarios and advanced unsecured lending products.

Once you have successfully navigated these phases and entered the full production environment, you will serve as a versatile subject matter expert capable of supporting our members across all product lines.

What you'll do:

  • Review all applications pursuant to credit policies and procedures- including analyzing credit reports, analyzing income from various sources including self-employment and verifying documents provided by applicants.
  • Work both Simple and Complex financial profiles- including Self-Employed applications for our lending products
  • Verify member's identity and other required regulatory documentation
  • Clearly document Member interactions using selected templates where appropriate
  • Perform outbound outreaches to applicants to successfully move applications through the process of funding
  • Demonstrate empathy, professionalism, top-notch problem-solving skills, relationship management
  • Follow compliance and regulatory guidelines to protect sensitive information and meet the Member needs 
  • Operate within a team environment of 15-20 team members, working towards a common goal
  • Share insights with teammates regarding the root causes of member inquiries, concerns, and complaints. Advocate on our members' behalf to improve our products, operations, and policies
  • Develop strong knowledge of internal processes and procedures to ensure the quality of loan system data and the adequacy of paperless loan documentation
  • Perform ad hoc duties as assigned

What you'll need:

  • 2+ years of experience in a contact center environment
  • 1+ years of experience in financial services
  • A strong connection to the SoFi Mission and Values
  • A passion for helping others while solving problems quickly 
  • Professional demeanor and strong work ethic, high accuracy, and strong attention to detail
  • Strong verbal and written communication skills 
  • Excellent organizational and time management skills
  • Proficient in Google products, data visualization tools, customer service tools, and admin tools
  • A self-starter, able to make decisions while applying analytical skills required to manage reviewing tasks
  • Able to learn, retain, and apply new information quickly
  • Able to identify trends in your day-to-day work, in a spreadsheet, in a series of charts/graphs and connect those trends to a possible root cause 
  • To establish productive working relationships with co-workers, management, and clients
  • College degree desired. High school diploma or GED required
  • Ability to work alternative schedules: weekends and weekdays, evenings, and early mornings
  • Flexibility to work overtime, as the need arises