Position: IT Desktop Support Engineer - Backfill Location: Boston, MA Backfill Support - on need ... Handling different PC operating systems (Windows 7, 10) Handling end users' incidents and IMAC ...
61 Sky Systems Desktop Support Engineer Jobs Hiring Near You
Position: IT Desktop Support Engineer - Backfill Location: Boston, MA Backfill Support - on need ... Handling different PC operating systems (Windows 7, 10) Handling end users' incidents and IMAC ...
Sky Systems Jobs Information
What makes Sky Systems an attractive place to work?
Sky Systems is a reputable company in the industry, known for its commitment to delivering cutting-edge solutions and exceptional customer service. The company's workplace culture values innovation, collaboration, and open communication, providing employees with opportunities to grow professionally and contribute to the development of new technologies. By joining Sky Systems, individuals can expect to be part of a dynamic team that fosters a culture of continuous learning and professional development, with opportunities to make a meaningful impact in the industry.
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IT Desktop Support Engineer (Backfill)
Boston, MA • On-site
Sky Systems, Inc
• IT Services • 11 - 50 employees11 - 50 employees
Full-time
Re-posted 27 days ago
Job description
Position: IT Desktop Support Engineer - Backfill
Location: Boston, MA
Backfill Support - on need
Job Purpose: The onsite support engineer will provide high quality technical support for all End User Computing devices (Laptop, Desktop and mobility) for office-based staff at site, including leading on the resolution of incidents, problems, requests, in order to achieve high standards of customer service and deliver optimum operational and business benefits.
Operation Roles and Responsibilities
Basic experience in IT industry
Good client management & communication skills
Good Understanding of ITIL concept & Service Now
Computer OS/Peripherals troubleshooting. Asset/Inventory Management
Ensure tickets are updated on time and adhere to required SLA.
Handling different PC operating systems (Windows 7, 10)
Handling end users' incidents and IMAC requests using Service NOW ticketing tool
Performing Hardware/Software installation (understanding of deployment tools like SCCM)
End-user support - Break fix & Service Requests
Desktop/ Laptop/Network Printers Management.
Basic AV support for conference room& internal events using MTR (Microsoft Teams Room)
Image Deployment using SCCM & Auto Pilot
VDI technologies Citrix Xendesktop, Azure cloud PC.
Laptop AV/endpoint security Management for Mcafee, Cortex XDR.
User Data Management (OneDrive, Office 365)
Refresh of old asset from windows 7 to windows 10.
MTR Video conference support for meeting room and events.
Vendor coordination for hardware/spare replacement
Incident Management, service Request management, asset Management
Support Queue Management to avoid and SLA misses
Ability to work independently and in a team environment.
Ability to communicate well with internal and external contacts.
Provide strong customer service for internal IT teams as well as Business Partners. Work closely with the Server and Networking teams.
Performing end to end IMAC activity including packaging un-packaging, accepting & delivery of client service assets with proper update of inventory database.
Experience supporting mobile devices; including configuration and troubleshooting of, iPhone, iPad Android devices.
Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to vendors in accordance with Help Desk escalation processes.
Maintain overall ownership of user's issue & service ensuring that they receive resolution within a reasonable timeframe.
Responsible for successful deployment and upgrades of laptops & workstations.
Ability to work independently and in a team environment.
Backfill Support - on need
Job Purpose: The onsite support engineer will provide high quality technical support for all End User Computing devices (Laptop, Desktop and mobility) for office-based staff at site, including leading on the resolution of incidents, problems, requests, in order to achieve high standards of customer service and deliver optimum operational and business benefits.
Operation Roles and Responsibilities
Basic experience in IT industry
Good client management & communication skills
Good Understanding of ITIL concept & Service Now
Computer OS/Peripherals troubleshooting. Asset/Inventory Management
Ensure tickets are updated on time and adhere to required SLA.
Handling different PC operating systems (Windows 7, 10)
Handling end users' incidents and IMAC requests using Service NOW ticketing tool
Performing Hardware/Software installation (understanding of deployment tools like SCCM)
End-user support - Break fix & Service Requests
Desktop/ Laptop/Network Printers Management.
Basic AV support for conference room& internal events using MTR (Microsoft Teams Room)
Image Deployment using SCCM & Auto Pilot
VDI technologies Citrix Xendesktop, Azure cloud PC.
Laptop AV/endpoint security Management for Mcafee, Cortex XDR.
User Data Management (OneDrive, Office 365)
Refresh of old asset from windows 7 to windows 10.
MTR Video conference support for meeting room and events.
Vendor coordination for hardware/spare replacement
Incident Management, service Request management, asset Management
Support Queue Management to avoid and SLA misses
Ability to work independently and in a team environment.
Ability to communicate well with internal and external contacts.
Provide strong customer service for internal IT teams as well as Business Partners. Work closely with the Server and Networking teams.
Performing end to end IMAC activity including packaging un-packaging, accepting & delivery of client service assets with proper update of inventory database.
Experience supporting mobile devices; including configuration and troubleshooting of, iPhone, iPad Android devices.
Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to vendors in accordance with Help Desk escalation processes.
Maintain overall ownership of user's issue & service ensuring that they receive resolution within a reasonable timeframe.
Responsible for successful deployment and upgrades of laptops & workstations.
Ability to work independently and in a team environment.
About Sky Systems
Sourced by ZipRecruiter
Industry
It services
Company size
11 - 50 Employees
Headquarters location
Raleigh, NC, US
Year founded
2011