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Tata Consultancy Service

88 Tata Consultancy Service Desktop Support Engineer Jobs Hiring Near You

Tata Consultancy Service Limited

Engineer

Plain City, OH · On-site

$90K - $120K/yr

... support and participate in Production support rotations • Participate in monthly DR activities by executing tasks assigned and collecting evidence accordingly • Maintain Autosys during DR ...

Tata Consultancy Service Limited

Scrum Master

Columbus, OH · On-site

$90K - $100K/yr

... Support Agile delivery in hybrid environments (Scrum, SAFe, Kanban, Waterfall as applicable) • Drive alignment across dependent teams and shared services Coaching & Leadership • Act as an Agile ...

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What are the key skills and qualifications needed to thrive as a Desktop Support Engineer, and why are they important?

To thrive as a Desktop Support Engineer, you need a strong understanding of computer hardware, operating systems, and troubleshooting methodologies, often backed by a degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are typically required. Excellent communication, patience, and problem-solving skills help you efficiently assist users and handle stressful situations. These abilities are crucial for minimizing downtime, maintaining productivity, and ensuring a positive user experience in any organization.

What are some common challenges faced by Desktop Support Engineers, and how can they be addressed?

Desktop Support Engineers often encounter challenges such as managing a high volume of support tickets, troubleshooting diverse hardware and software issues, and communicating complex technical information to non-technical users. To address these challenges, it’s important to develop strong organizational skills, stay up-to-date with the latest technology, and practice clear, patient communication. Building good relationships with end users and collaborating effectively with IT team members also helps streamline problem resolution and improve user satisfaction.

What are Desktop Support Engineers?

Desktop Support Engineers are IT professionals responsible for providing technical support to end-users within an organization. They troubleshoot hardware and software issues on desktop computers, laptops, and related devices, ensuring that systems function smoothly and efficiently. Their duties often include installing and configuring software, resolving network connectivity problems, and assisting users with IT-related queries. They play a crucial role in maintaining productivity by ensuring minimal downtime for users and often act as the first point of contact for technical assistance.

What is the difference between Desktop Support Engineer vs Network Support Technician?

AspectDesktop Support EngineerNetwork Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentOffice, helpdesk, on-siteData centers, network rooms, on-site
Primary ResponsibilitiesTroubleshoot desktops, software, hardware issuesMaintain and troubleshoot network infrastructure
Industry UsageIT support, corporate, educationIT infrastructure, telecom, enterprise networks

While both roles support IT environments, a Desktop Support Engineer primarily handles end-user hardware and software issues, whereas a Network Support Technician focuses on maintaining and troubleshooting network systems. Both roles often require similar certifications and work in related environments, but their core responsibilities differ significantly.

What is it like to work at Tata Consultancy Service?

Tata Consultancy Services (TCS) is known for its collaborative and inclusive work environment, emphasizing employee growth and development within a diverse and global organization. The company operates with a flat organizational structure, allowing for open communication and teamwork among employees, who work on various projects and initiatives that contribute to the company's mission of delivering innovative technology solutions. Working at TCS may appeal to candidates seeking a dynamic and challenging career in the IT industry, with opportunities for professional growth, skill development, and global exposure.
What other companies are hiring for Desktop Support Engineer jobs?
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Infographic showing various Desktop Support Engineer job openings at Tata Consultancy Service in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

Nexthink Engineer

Tata Consultancy Service Limited

Columbus, OH • On-site

$95K - $100K/yr

Full-time

Posted 24 days ago

Job description

• Experience in Nexthink Collector Packaging, Agent roll-out, Platform setup
• Nexthink Integration experience with AD, SSO, Jira/ServiceNow, Amplify, Chatbot, etc.
• Experience in creating customer specific Dashboards, Alerts, Application Experience, Campaigns, Remote Actions and Digital Experience.
• Proficient in NQL.
• Ability to collect, analyze and interpret data from Nexthink.
• Perform baseline of end user device & Application KPI's with client
• Finalize the thresholds against each KPI and execute SLA document
• Generates Tool based reports - Weekly, Monthly & Quarterly as agreed
• Work with other technical teams to drive implementation of improvement activities
• Ability to present Nexthink findings and Value Add to customers on a periodic basis.
• Proficient in Windows PowerShell Scripting with a minimum L2 level
• Experience with automating tasks and processes using PowerShell including working with AD and windows components.
• Strong Windows knowledge.
• Ability to identify and implement process improvements.
• Effective communication & collaboration skills to work with technical and non-technical stakeholders.
• Install, configure and maintain Nexthink platform.
• Customize remote actions, Dashboard, Alerts, Campaigns and Flows.
• Analyze data from Nexthink, provide periodic update to the stakeholders.
• Develop and maintain documentation for Nexthink processes.
• Collaborate with IT teams to resolve technical issues.
• Provide support and training to increase adaptability and usage of the tool by SD and EUC teams.
• Identify opportunities for process improvements and DEX improvisation
• Stay up to date with the latest best features, best practices and industry trends.
• Experience in Desktop Support
• Experience in Intune, AD
• Experience in Application Monitoring
• Experience in Azure Cloud
• Experience in Powershell
• Experience in Jira
• Familiarity with data visualization tools (e.g., Tableau, Power BI).
Salary Range- $95,000-$100,000 a year
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