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Tata Consultancy Services

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Tata Consultancy Service Limited

GIS BSA

Columbus, OH · On-site

$120K - $130K/yr

Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement. Time Off: Vacation, Time Off ...

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Tata Consultancy Services Jobs Information

What is it like to work at Tata Consultancy Service?

Tata Consultancy Services (TCS) is known for its collaborative and inclusive work environment, emphasizing employee growth and development within a diverse and global organization. The company operates with a flat organizational structure, allowing for open communication and teamwork among employees, who work on various projects and initiatives that contribute to the company's mission of delivering innovative technology solutions. Working at TCS may appeal to candidates seeking a dynamic and challenging career in the IT industry, with opportunities for professional growth, skill development, and global exposure.

What makes Tata Consultancy Service an attractive place to work?

Tata Consultancy Services (TCS) is a leading global IT services company with a strong reputation for delivering innovative technology solutions and a commitment to driving digital transformation. The company offers a dynamic work environment that fosters collaboration, innovation, and continuous learning, with opportunities for employees to work on diverse projects and develop new skills. Joining TCS provides a chance to be part of a global organization with a strong focus on employee growth and development, offering opportunities for career advancement and making a meaningful impact in the industry.

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Service Desk Agent

Tata Consultancy Service Limited

Columbus, OH • On-site

$50K - $55K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 11 days ago

Job description

Must Have Technical/Functional Skills
Service Desk
Roles & Responsibilities
• Assist in maintaining knowledge base articles and FAQs for common issues.
• Diagnose and resolve technical issues related to hardware, software, and network connectivity.
• Document all interactions and resolutions in the service desk ticketing system.
• Escalate complex issues to higher-level support teams as necessary.
• Monitor and follow up on open tickets to ensure timely resolution.
• Participate in service improvement initiatives and contribute to team goals.
• Provide guidance and training to end-users on software and hardware usage.
• Respond to incoming support requests via phone, email, or chat in a timely manner.
• Adhere to all SLAs for ticket handling and KPIs associate to technician and group performance
• Coordinate training and documentation of troubleshooting and support processes
• Diagnose issues and requests using remote control tool capability, and when possible implement corrective actions and Identify opportunities to increase first call resolution rates by identifying trends
• Excellent interpersonal skills and team co-ordination
• Hands-on experience in supporting IT Service Desk
• Proactive, effectively addressing Incidents and Service Requests, having efficient policies and procedures, and using appropriate tools
• Provide Level 1 assistance to inquiries into the features, functions, and usage of software.
• Receive, categorize, prioritize, log, troubleshoot and monitor all tickets (e.g., Incidents, inquiries, and Service Requests)
• Utilize a pre-defined template on every call and fill out each template completely
• Willing to work in 24/5 shift rotation (including holidays)
Salary Range: $50,000- $55,000 a year
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
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