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Tata Consultancy Services

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Tata Consultancy Service Limited

Voice Engineer

Gahanna, OH · On-site

$105K - $115K/yr

Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement. Time Off: Vacation, Time Off ...

Tata Consultancy Services

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to ...

Tata Consultancy Services

Java Backend developer

Phoenix, AZ · On-site

$50.25 - $65/hr

Tata Consultancy Services is seeking a Java Backend Developer with expertise in Java and Kotlin. The role involves designing and maintaining backend services and APIs, optimizing systems for ...

Tata Consultancy Services

Service Desk Agent

Columbus, OH · On-site

$16.50 - $21/hr

Tata Consultancy Services is a leading IT services company, and they are seeking a Service Desk Agent to assist with technical support. The role involves diagnosing and resolving technical issues ...

Tata Consultancy Services Limited

Tata Consultancy Services (TCS) is an equal opportunity employer, andembraces diversity in race, nationality, ethnicity, gender, age, physicalability, neurodiversity, and sexual orientation, to ...

Tata Consultancy Services

Azure AKS Architect

Cincinnati, OH · On-site

$62 - $80.75/hr

Tata Consultancy Services is looking for an Azure AKS Architect to lead the development of manufacturing solutions. The role involves interacting with stakeholders, analyzing requirements, and ...

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Tata Consultancy Services Jobs Information

What is it like to work at Tata Consultancy Service?

Tata Consultancy Services (TCS) is known for its collaborative and inclusive work environment, emphasizing employee growth and development within a diverse and global organization. The company operates with a flat organizational structure, allowing for open communication and teamwork among employees, who work on various projects and initiatives that contribute to the company's mission of delivering innovative technology solutions. Working at TCS may appeal to candidates seeking a dynamic and challenging career in the IT industry, with opportunities for professional growth, skill development, and global exposure.

What makes Tata Consultancy Service an attractive place to work?

Tata Consultancy Services (TCS) is a leading global IT services company with a strong reputation for delivering innovative technology solutions and a commitment to driving digital transformation. The company offers a dynamic work environment that fosters collaboration, innovation, and continuous learning, with opportunities for employees to work on diverse projects and develop new skills. Joining TCS provides a chance to be part of a global organization with a strong focus on employee growth and development, offering opportunities for career advancement and making a meaningful impact in the industry.

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Voice Engineer

Tata Consultancy Service Limited

Gahanna, OH • On-site

$105K - $115K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 26 days ago

Job description

Must Have Technical/Functional Skills
• Strong experience with Voice / VoIP management tools and processes
• Strong knowledge and experience with Cisco Unified Call Manager
• Good knowledge and experience with SBC technologies (Oracle)
• Strong understanding of call recording systems (Nice)
• Strong E911 experience
• Good knowledge and familiarity
• with Cisco UCS
• Good experience with general networking technologies
• Strong understanding with Microsoft Teams Calling
• 3+ years of experience managing large call manager telephony environments
Roles & Responsibilities
• Configure and enable Teams Phone System, policies, calling plans, and number assignments.
• Work with SBCs (AudioCodes/Ribbon) for Direct Routing setup and testing.
• Perform user cutovers from Cisco to Teams in coordinated migration waves.
• Configure Teams call queues, auto attendants, voicemail, and routing policies.
• Migrate and validate analog and specialty lines (gateways/intercom/paging).
• Coordinate with carriers for number porting and PSTN transitions
• Reconfigure or decommission Cisco voice gateways and SIP trunks postmigration.
• Update routing tables, dial peers, E911 configurations, and failover paths.
• Support coexistence scenarios during phased migration.
• Provide L2/L3 troubleshooting during pilot and mass migration phases.
• Identify issues in SBC routing, Teams policy conflicts, or device registration failures.
• Handle escalations related to call quality, dropped calls, and network dependencies.
• Create detailed SOPs, migration runbooks, rollback plans, and user guides.
Salary Range: $105,000 -$115,000 year
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
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