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60 Sierra Software Reliability Engineer Jobs Hiring Near You

Sierra

Software Engineer, Agent

San Francisco, CA · On-site

Job Summary : Sierra is a company focused on creating AI-driven customer experiences. They are seeking a Software Engineer to design and deliver production-grade AI agents, drive the Agent ...

Sierra

Software Engineer, Agent

San Francisco, CA · On-site

At Sierra, we're creating a platform to help businesses build better, more human customer ... Example projects These are some examples of projects that engineers on our team have worked on ...

Sierra

About us At Sierra, we're building a platform to enable every company in the world to build better ... Example projects These are some examples of projects that engineers on our team have worked on ...

Sierra

Software Engineer, Infrastructure

San Francisco, CA · On-site

$203K - $241K/yr

Sierra is creating a platform to help businesses enhance customer experiences using AI. They are ... Responsibilities : • Ensure the reliability, scalability, and performance of our platform and LLM ...

Sierra

Software Engineer, Security

San Francisco, CA · On-site

$230K - $390K/yr

About us Sierra is the leading platform for customer-facing AI agents, working with many of the ... You thrive in 0→1 environments , where foundational systems have to balance speed, reliability ...

Sierra

Software Engineer, Infrastructure

San Francisco, CA · On-site

$203K - $241K/yr

At Sierra, we're creating a platform to help businesses build better, more human customer ... Ensure the reliability, scalability, and performance of our platform and LLM inference serving as ...

Sierra

Software Engineer, Infrastructure

San Francisco, CA · On-site

$230K - $390K/yr

About us Sierra is the leading platform for customer-facing AI agents, working with many of the ... Ensure the reliability, scalability, and performance of our platform and LLM inference serving as ...

Sierra

Software Engineer, Platform

San Francisco, CA · On-site

Sierra is creating a platform to help businesses build better customer experiences with AI. The ... At Sierra, we believe agent development is an evolution of software development that requires new ...

Sierra

Software Engineer, Security

San Francisco, CA · On-site

At Sierra, we're creating a platform to help businesses build better, more human customer ... You thrive in 0→1 environments , where foundational systems have to balance speed, reliability ...

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Infographic showing various Software Reliability Engineer job openings at Sierra in the United States as of September 2026, with employment types broken down into 57% Full Time, 42% Part Time, and 1% Contract. Highlights an 90% Physical, and 10% Remote job distribution.

Software Engineer, Site Reliability (SRE)

San Francisco, CA • On-site

Sierra
See more jobs at Sierraexternal

$67.25 - $89.25/hr

Full-time

Re-posted 29 days ago

Job description

Job Summary:
Sierra is a company focused on creating a platform for enhanced customer experiences through AI. They are looking for a Software Engineer on their Site Reliability team to ensure the reliability, observability, and scalability of their AI-driven infrastructure.
Responsibilities:
• Own Sierra’s observability stack—monitoring, alerting, logging, and tracing—to give engineers clear visibility into system health and performance.
• Partner with product and platform engineers to design systems that are reliable and scalable from day one—not as an afterthought.
• Design and implement scalable, reliable, and secure cloud infrastructure (AWS) using Terraform and modern DevOps tooling.
• Improve the reliability and scalability of our LLM deployments, ensuring robust, performant, and cost-effective operation.
• Lead improvements to deployment pipelines, CI/CD tooling, and incident management processes to reduce downtime and response time.
• Define the foundation of SRE practices at Sierra, influencing culture, tooling, and best practices across the engineering org.
Qualifications:
Required:
• 5+ years of hands-on experience in Site Reliability or Infrastructure engineering roles for complex SaaS or cloud-based systems.
• Experience designing for availability, scalability, and reliability at both infrastructure and application layers.
• Deep experience with Terraform, AWS services, container orchestration, and cloud networking (including IAM and VPC architecture).
• Strong background in observability systems (e.g., Prometheus, Grafana, Datadog, or similar).
• Experience working with enterprise customers and familiarity with their compliance and networking needs along with integration patterns.
• Comfortable working in fast-moving environments and collaborating across product, ML, and core engineering teams.
• Degree in Computer Science or a related field, or equivalent professional experience.
Preferred:
• Experience with LLM infrastructure — optimizing inference performance, managing fine-tuned models, or large-scale model deployment.
• Past experience in an early-stage startup environment, especially defining SRE culture and tooling from scratch.
• Familiarity with incident management automation or self-healing infrastructure patterns.
Company:
Sierra helps businesses to build and deploy AI agents that communicate with users across channels such as chat, voice, email, and messaging. Founded in 2023, the company is headquartered in San Francisco, USA, with a team of 201-500 employees. The company is currently Growth Stage.

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