ServiceNow
ServiceNow

60 Servicenow Principal Software Engineer Jobs Hiring Near You

Senior Staff Software Engineer

Santa Clara, CA · On-site

$143K - $189K/yr

Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform ... We are looking for a software engineer and technical lead with deep software design and ...

Senior Staff Software Engineer

Santa Clara, CA · On-site

$144K - $190K/yr

Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform ... We are looking for a software engineer and technical lead with deep software design and ...

Senior Staff Software Engineer

Santa Clara, CA · On-site

$144K - $190K/yr

Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform ... We are looking for a software engineer and technical lead with deep software design and ...

Senior Staff Software Engineer

San Diego, CA · On-site +1

$171K - $300K/yr

Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform ... software engineering architecture and processes (Code Reviews, Unit testing, etc.) * Work with ...

Senior Staff Software Engineer

San Diego, CA · On-site +1

$171K - $300K/yr

Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform ... software engineering architecture and processes (Code Reviews, Unit testing, etc.) * Work with ...

Senior Staff Software Engineer

San Diego, CA · On-site +1

$171K - $300K/yr

Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform ... software engineering architecture and processes (Code Reviews, Unit testing, etc.) * Work with ...

Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform ... software licensing and compliance with precision. Our engineers build performance-efficient ...

New

Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform ... software licensing and compliance with precision. Our engineers build performance-efficient ...

New

Software Engineer

Santa Clara, CA · On-site +1

$125K - $194K/yr

Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform ... engineering. * A working understanding of coding agent architecture: tool use, agentic loops ...

New

Software Engineer

Santa Clara, CA · On-site

$125K - $194K/yr

Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform ... engineering. * A working understanding of coding agent architecture: tool use, agentic loops ...

New

Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform ... software licensing and compliance with precision. Our engineers build performance-efficient ...

New

Software Engineer

Santa Clara, CA · On-site +1

$125K - $194K/yr

Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform ... engineering. * A working understanding of coding agent architecture: tool use, agentic loops ...

New

Showing results 21-40

ServiceNow Jobs Information

Does ServiceNow pay people when they’re sick?

Yes. Most people get paid when they’re sick.
80% of people say they would get paid if they were sick but scheduled to work.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and November 2025.

At ServiceNow, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
83% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 6 people who took the Breakroom Quiz between June 2025 and November 2025.

Is the health insurance from ServiceNow affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 7 people who took the Breakroom Quiz between June 2025 and November 2025.

Do people get paid time off at ServiceNow?

Most people get paid time off work.
86% of people say they get paid time off.
Based on data from 7 people who took the Breakroom Quiz between June 2025 and November 2025.

How easy is it for ServiceNow workers to change shifts?

Most people find it easy to change shifts.
83% of people report that it’s easy to change shifts if they need to.
Based on data from 6 people who took the Breakroom Quiz between March 2025 and September 2025.

How easy is it to get time off at ServiceNow?

Most people find it easy to get time off.
80% of people report it’s easy to get time off.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and November 2025.

Do ServiceNow managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and September 2025.

Do jobs at ServiceNow spill into time workers aren’t paid for?

Sometimes. The job can spill into unpaid time.
50% of people report that their job takes up time that they don’t get paid for.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and September 2025.

How easy is it to take sick days at ServiceNow?

Most people find it easy to take sick days.
80% of people report that it’s easy to take time off if they are sick.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and November 2025.

Do people at ServiceNow feel treated with respect by their managers?

Most people feel treated with respect by their managers.
89% of people say they’re treated with respect by their managers.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and November 2025.

Do people at ServiceNow get to take their breaks without interruption?

Only some people get breaks without interruption.
44% of people report that their breaks get interrupted.
Based on data from 9 people who took the Breakroom Quiz between March 2025 and November 2025.

Is it stressful to work at ServiceNow?

Some people feel stressed here.
50% of people say they often feel stressed at work.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and November 2025.

Do people at ServiceNow enjoy their jobs?

Most people enjoy their job.
75% of people report they enjoy their job.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and November 2025.

Do people at ServiceNow recommend working with their team?

Most people recommend working with their team.
70% of people report that they would recommend working with their immediate team to a friend.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and November 2025.

Do people get enough training when they start at ServiceNow?

Some people didn’t get enough training when they started.
40% of people report they didn’t get enough training when they started working here.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and November 2025.

Do people get support to advance at ServiceNow?

Most people are given support to advance their career here.
In the last year, 80% of people report being given support to advance their career here.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and November 2025.

Do people think ServiceNow’s headquarters understands what’s happening where they work?

Some people think headquarters doesn’t understand what’s happening where they work.
67% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and September 2025.

Do workers feel well informed about how ServiceNow is doing?

Most people feel well informed about how the company is doing.
100% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and November 2025.

What other companies are hiring for Principal Software Engineer jobs?

Infographic showing various Principal Software Engineer job openings at Servicenow in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 50% Physical, and 50% Remote job distribution.

Senior Staff Software Engineer

ServiceNow

Santa Clara, CA • On-site

$143K - $189K/yr

Full-time

Medical, Retirement

Re-posted 22 days ago


ServiceNow rating

8.3

Company rating: 8.3 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

100th of 246 rated software companies


Job description

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

We are looking for a  software engineer and technical lead with deep software design and architecture skills, excellent coding ability, and the technical judgment to build reliable production systems at enterprise scale.

ServiceNow's core platform is built on a powerful and highly scaled Java service that supports some of the world's largest enterprise workflows. In this team, we are extending that platform with modern Python and Java microservices that complement the main platform architecture and enable new AI-native capabilities. These services are designed to run in Kubernetes-based environments while integrating deeply with the broader ServiceNow platform.

We are focused on production-grade services that bring together enterprise data, AI model integrations, scalable APIs, evaluation workflows, and reliable deployment patterns. You will own the design, development, and operation of containerized backend services running in Kubernetes environments. You will apply strong distributed systems and production reliability judgment to build scalable, maintainable services, and you will lead technical design across ambiguous, high-impact problem spaces.

Experience working on AI, GenAI, ML-powered, or data-intensive products will help you be especially successful in this role.

Responsibilities

  • Designing, architecting, and implementing Java and Python microservices deployed on Kubernetes
  • Designing APIs, service boundaries, data models, and integration patterns for AI-enabled products
  • Building reliable distributed systems that handle concurrency, queueing, retries, fairness, backpressure, and failure recovery
  • Integrating frontier AI SDKs such as Anthropic, Google, and OpenAI into production software systems
  • Applying prompt engineering, structured outputs, model evaluation, and production observability to GenAI use cases
  • Partnering with research, product, security, and infrastructure teams to ship enterprise-grade services
  • Raising the engineering bar through architecture reviews, code reviews, mentoring, and technical direction

Qualifications

To be successful in this role, you have:

  • 8+ years of professional software engineering experience, with strong fundamentals in data structures, algorithms, distributed systems, APIs, and backend service design
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving (including using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact)
  • Demonstrated experience as a technical lead, Staff Engineer, or equivalent senior individual contributor responsible for architecture, technical direction, code quality, and mentoring
  • Strong backend engineering skills in Java, Python, or equivalent with hands-on experience designing, building, and operating production services
  • Hands-on experience building or operating containerized applications deployed in Kubernetes, OpenShift, or similar orchestration environments
  • Experience designing scalable APIs, asynchronous processing systems, queues, event-driven services, or data-processing pipelines
  • Familiarity with cloud-native infrastructure, service observability, logging, monitoring, reliability engineering, and production troubleshooting
  • Ability to make pragmatic architecture decisions across performance, reliability, security, maintainability, and delivery speed
  • Ability to lead other engineers through code reviews, design reviews, and technical mentorship
  • Strong communication skills and the ability to partner across product, research, engineering, infrastructure, and security

Nice to Have

  • Prior experience working on AI/ML products, collaborating with research teams, or translating advanced AI/ML capabilities into production software
  • Knowledge of NLP, search, and knowledge extraction
  • Experience with multi-modal systems such as document ingestion and processing, image processing, and voice
  • Working experience with frontier AI SDKs such as Anthropic, Google, or OpenAI
  • Familiarity with prompt engineering, structured outputs, tool calling, agentic design patterns, Model Context Protocol, or AI-assisted development workflows
  • Experience with observability tools such as Prometheus, Grafana, Instana, or equivalent monitoring/logging platforms
  • Knowledge of MLOps or applying machine learning models to production use cases
  • Experience with infrastructure backends such as PostgreSQL, Redis, Kafka, RabbitMQ, S3-compatible object storage, or equivalent technologies
  • Published work, patents, conference papers, or open-source contributions related to AI systems, knowledge systems, search, retrieval, or large-scale data processing.

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

For positions in this location, we offer a base pay of $190,900 - $334,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. 

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.


What ServiceNow employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


ServiceNow logo

About ServiceNow

Sourced by ZipRecruiter

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies® 2022.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Santa Clara, CA, US

Year founded

2004