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61 Servicenow Customer Service Jobs Hiring Near You

My3Tech Inc

ServiceNow Customer Administrator

ServiceNow Customer Administrator The ServiceNow customer system administrator role is technical in ... Set up Service Level Agreements (SLAs) and monitor SLA workflows * Create and track Service Catalog ...

The Brixton Group

ServiceNow CSM-AI Architect

New Haven, CT · Hybrid

$71.75 - $90.25/hr

ServiceNow Customer Service Management (CSM) architecture. * Enterprise Agentic AI solution architecture. * 10+ years of ServiceNow architecture experience. * Must have life-sciences background.

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Does ServiceNow pay people when they’re sick?

Yes. Most people get paid when they’re sick.
80% of people say they would get paid if they were sick but scheduled to work.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and November 2025.

At ServiceNow, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
83% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 6 people who took the Breakroom Quiz between June 2025 and November 2025.

Is the health insurance from ServiceNow affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 7 people who took the Breakroom Quiz between June 2025 and November 2025.

Do people get paid time off at ServiceNow?

Most people get paid time off work.
86% of people say they get paid time off.
Based on data from 7 people who took the Breakroom Quiz between June 2025 and November 2025.

How easy is it for ServiceNow workers to change shifts?

Most people find it easy to change shifts.
83% of people report that it’s easy to change shifts if they need to.
Based on data from 6 people who took the Breakroom Quiz between March 2025 and September 2025.

How easy is it to get time off at ServiceNow?

Most people find it easy to get time off.
80% of people report it’s easy to get time off.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and November 2025.

Do ServiceNow managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and September 2025.

Do jobs at ServiceNow spill into time workers aren’t paid for?

Sometimes. The job can spill into unpaid time.
50% of people report that their job takes up time that they don’t get paid for.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and September 2025.

How easy is it to take sick days at ServiceNow?

Most people find it easy to take sick days.
80% of people report that it’s easy to take time off if they are sick.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and November 2025.

Do people at ServiceNow feel treated with respect by their managers?

Most people feel treated with respect by their managers.
89% of people say they’re treated with respect by their managers.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and November 2025.

Do people at ServiceNow get to take their breaks without interruption?

Only some people get breaks without interruption.
44% of people report that their breaks get interrupted.
Based on data from 9 people who took the Breakroom Quiz between March 2025 and November 2025.

Is it stressful to work at ServiceNow?

Some people feel stressed here.
50% of people say they often feel stressed at work.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and November 2025.

Do people at ServiceNow enjoy their jobs?

Most people enjoy their job.
75% of people report they enjoy their job.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and November 2025.

Do people at ServiceNow recommend working with their team?

Most people recommend working with their team.
70% of people report that they would recommend working with their immediate team to a friend.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and November 2025.

Do people get enough training when they start at ServiceNow?

Some people didn’t get enough training when they started.
40% of people report they didn’t get enough training when they started working here.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and November 2025.

Do people get support to advance at ServiceNow?

Most people are given support to advance their career here.
In the last year, 80% of people report being given support to advance their career here.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and November 2025.

Do people think ServiceNow’s headquarters understands what’s happening where they work?

Some people think headquarters doesn’t understand what’s happening where they work.
67% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and September 2025.

Do workers feel well informed about how ServiceNow is doing?

Most people feel well informed about how the company is doing.
100% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and November 2025.

What are the most popular job types at Servicenow?

    What are the most popular jobs at Servicenow?

    What are the most popular categories at Servicenow?

    Infographic showing various Customer Service job openings at Servicenow in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 51% Physical, and 49% Remote job distribution.

    ServiceNow Customer Administrator

    My3Tech Inc

    Remote

    Other

    Re-posted yesterday

    Job description

    ServiceNow Customer Administrator

    The ServiceNow customer system administrator role is technical in nature and dedicated to the basic administration and overall health of the ServiceNow platform.

    The candidate will work remotely for the duration of the engagement. However, he or she will need to come onsite for a day or two as requested. The manager will provide as much notice as possible when asking the candidate to come onsite. The candidate must reside in the United States. The candidate will need to come onsite the first day to collect equipment.

    Responsibilities

    • Personalize and create forms and fields
    • Create new applications, modules, and tables
    • Activate a plug-in
    • Build reports, gauges, and homepages
    • Set up Service Level Agreements (SLAs) and monitor SLA workflows
    • Create and track Service Catalog requests, and items with variables
    • Create, monitor, modify, and publish Service Catalog workflows with approvals
    • Follow the notification process back to the Business Rule
    • Import data into the instance
    • Create and use update sets to facilitate moving customizations between your instances
    • Search, populate, and customize the Knowledge Base
    • Create an Access Control Rule (ACL)
    • Create global controls for attachments and cookies
    • Custom scripting
    • Build third party software integrations
    • Answering "how to" technical and application configuration questions
    • Aiding in translating business requirements into technical requirements
    • Facilitating roll out of new applications and modules
    • Manage the ServiceNow system upgrades that occur three times per year
    • Assisting in troubleshooting patch / release management issues

    The ideal candidate is a college graduate with Computer Science or similar technical degree (or is working towards such a degree) and would have a minimum of 1-2 years of experience with:

    • Web Technologies (XML, HTML, JAVA Script, AJAX, CSS, HTTP, etc.)
    • Web applications, networks, protocols and email (SMTP, POP3)
    • Basic understanding of ITIL v3 methodologies
    • Understanding of enterprise IT architecture
    • Working knowledge of relational databases
    • Experience with database manipulation via a programming language

    Experience in these areas is a plus:

    • LDAP directories, such as: Active Directory, eDirectory, OpenLDAP.
    • Single Sign-on using: Digested Token, SAML 1.1, SAML 2.0.
    • Web Services integrations.

    Proven ServiceNow implementation experience

    Required

    2 Years

    Web Technologies (XML, HTML, JAVA Script, AJAX, CSS, HTTP, etc.)

    Required

    2 Years

    Basic understanding of ITIL v3 methodologies

    Required

    2 Years

    Understanding of enterprise IT architecture

    Required

    2 Years

    Working knowledge of relational databases

    Required

    2 Years

    Experience with database manipulation via a programming language

    Required

    2 Years

    Impeccable time-management and record keeping

    Required

    5 Years

    The ability to take complex end-user requirements to code

    Required

    5 Years

    A positive can-do attitude & willingness to learn

    Required

    5 Years

    A strong personal commitment to quality service

    Required

    5 Years

    The ability to work independently and with a team

    Required

    5 Years

    LDAP directories, such as: Active Directory, eDirectory, OpenLDAP.

    Highly desired

    2 Years

    Single Sign-on using: Digested Token, SAML 1.1, SAML 2.0.

    Highly desired

    2 Years

    Apply