RepliGen
RepliGen

60 Repligen Operations Jobs Hiring Near You

Make a global impact-join Repligen. We're united by a mission to inspire advances in bioprocessing ... Partner with Commercial, Product Management, Operations, and Global Supplier Quality to ensure ...

... Repligen's web platforms while partnering closely with Digital Marketing leadership on the ongoing growth, optimization, and operational support of the Shopify eCommerce experience. Your role will ...

Make a global impact-join Repligen. We're united by a mission to inspire advances in bioprocessing ... Partner with Commercial, Product Management, Operations, and Global Supplier Quality to ensure ...

Repligen Business System is the operational foundation that helps to shape and cultivate our culture through participation in programs designed to elevate our Operational Excellence. The RPS empowers ...

Senior Director, Quality

Waltham, MA · On-site

$191K - $260K/yr

Make a global impact-join Repligen. We're united by a mission to inspire advances in bioprocessing ... Partner with Commercial, Product Management, Operations, and Global Supplier Quality to ensure ...

$150K - $190K/yr

... contacts in alignment with Repligen's Global Quality Management System (QMS ... facilities to assess operations, reinforce quality expectations, and ensure effective ...

$191K - $260K/yr

Make a global impact-join Repligen.We're united by a mission to inspire advances in bioprocessing ... Partner with Commercial, Product Management, Operations, and Global Supplier Quality to ensure ...

Make a global impact-join Repligen. We're united by a mission to inspire advances in bioprocessing ... Independently carry out experimental plans, including system setup, operation, and troubleshooting ...

Make a global impact-join Repligen.We're united by a mission to inspire advances in bioprocessing ... operation, and troubleshooting of filtration hardware, ensuring consistent and reliable data ...

Make a global impact-join Repligen. We're united by a mission to inspire advances in bioprocessing ... This leader will support factory operations as a day-to-day finance support, while attending Gemba ...

Participate and take leadership positions in the integration of technologies and operations into Repligen Qualifications & Experience * Bachelor's degree required; MBA or advanced degree strongly ...

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RepliGen Jobs Information

Do workers at Repligen get paid breaks?

Sometimes. Only some people get paid breaks.
44% of people say they don’t get paid breaks.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and June 2026.

Does Repligen pay people when they’re sick?

Yes. Most people get paid when they’re sick.
77% of people say they would get paid if they were sick but scheduled to work.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and June 2026.

At Repligen, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
100% of people say they have to use vacation days when they’re out sick.
Based on data from 6 people who took the Breakroom Quiz between July 2025 and June 2026.

Is the health insurance from Repligen affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 9 people who took the Breakroom Quiz between March 2025 and June 2026.

Do people get paid time off at Repligen?

Most people get paid time off work.
86% of people say they get paid time off.
Based on data from 7 people who took the Breakroom Quiz between July 2025 and June 2026.

Do workers at Repligen worry about hours?

Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and January 2026.

Do Repligen workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
40% report that they don’t have enough control over which shifts they work.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and September 2025.

How easy is it for Repligen workers to change shifts?

Some people find it hard to change shifts.
40% of people report that it’s hard to change shifts if they need to.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and July 2025.

How easy is it to get time off at Repligen?

Most people find it easy to get time off.
92% of people report it’s easy to get time off.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and May 2026.

Do Repligen managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and January 2026.

Do jobs at Repligen spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
22% of people report that their job takes up time that they don’t get paid for.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and January 2026.

How easy is it to take sick days at Repligen?

Most people find it easy to take sick days.
92% of people report that it’s easy to take time off if they are sick.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and June 2026.

Is working at Repligen good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
100% of people who care for a child or other relative report this is a good place to work.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people at Repligen feel treated with respect by their managers?

Most people feel treated with respect by their managers.
82% of people say they’re treated with respect by their managers.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people at Repligen get to take their breaks without interruption?

Most people get breaks without interruption.
67% of people report that they get to take their breaks without interruption.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and June 2026.

Is it stressful to work at Repligen?

Some people feel stressed out here.
64% of people say they often feel stressed out at work.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at Repligen enjoy their jobs?

Most people enjoy their job.
70% of people report they enjoy their job.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at Repligen recommend working with their team?

Only some people recommend working with their team.
46% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people get enough training when they start at Repligen?

Most people got enough training when they started.
67% of people report they got enough training when they started working here.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people get support to advance at Repligen?

Most people are given support to advance their career here.
In the last year, 73% of people report being given support to advance their career here.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people think Repligen’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
100% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and January 2026.

Do workers feel well informed about how Repligen is doing?

Only some people feel well informed about how the company is doing.
50% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and May 2026.
What are the most popular job types at Repligen?
    What are the most popular categories at Repligen?
    Infographic showing various Operations job openings at Repligen in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 88% Physical, and 12% Hybrid job distribution.

    Senior Customer Operations Enablement Manager

    Repligen

    Waltham, MA

    $95K - $150K/yr

    Full-time

    Posted 18 days ago


    Repligen rating

    7.6

    Company rating: 7.6 out of 10

    Based on 13 frontline employees who took The Breakroom Quiz


    Job description

    Senior Customer Operations Enablement Manager owns the design, delivery, and continuous improvement of global training and capability-development programs for Customer Service, serving as Repligen's subject matter expert for Order-to-Cash enablement. Working independently with minimal day-to-day oversight, this individual contributor role builds standardized training frameworks and certification programs, partners with IT and regional leaders to scale learning solutions, and drives measurable performance improvement across the global Customer Service organization.

    As our Senior Customer Operations Enablement Manager you will:

    • Define and execute the global training strategy for Customer Service, aligned to Repligen's CX and Order-to-Cash transformation roadmap, establishing a standardized training framework, competency standards, and certification programs across regions.
    • Design and deliver scalable learning solutions covering Order-to-Cash processes and systems, product and application knowledge, customer communication and escalation handling, and compliance and regulatory requirements, using a mix of digital, instructor-led, and on-the-job delivery methods.
    • Drive measurable improvement in operational performance through targeted capability-building interventions, tying training outcomes to SLA adherence, productivity metrics, and order accuracy/OTIF alignment.
    • Own end-to-end governance of onboarding, refresher, and role-based training programs, ensuring consistency and adoption across the global Customer Service organization.
    • Partner with regional Customer Service leaders to harmonize processes, tools, and training content, establishing a global knowledge management framework (SOPs, learning repositories).
    • Embed continuous improvement loops through voice of customer, employee feedback, and performance analytics, refining training content and delivery based on measured impact.
    • Partner with IT/Digital teams to leverage learning technologies (LMS, AI-enabled coaching, knowledge tools), integrating training into system rollouts, process changes, and transformation initiatives.
    • Enable structured career pathways through competency frameworks and certification programs aligned with Repligen's global career architecture.
    • Serve as a strategic partner to Customer Service, Commercial, and Supply Chain leadership, aligning training priorities with business needs, product launches, and regional requirements, and presenting progress, insights, and ROI to executive leadership.

    Qualifications

    • Bachelor's degree preferred; 10+ years of experience in customer service, training, or capability development, preferably within life sciences, biotech, or regulated industries.
    • Proven experience designing and scaling global training programs.
    • Strong understanding of Order-to-Cash processes, customer service operations, and supply chain dynamics.
    • Experience working with ERP (SAP preferred), CRM (e.g., Salesforce), and LMS platforms.
    • Demonstrated ability to translate business strategy into actionable, measurable training programs.
    • Strong analytical skills, with experience linking training outcomes to business KPIs.
    • Exceptional stakeholder management and communication skills, with experience engaging senior leadership.
    • Demonstrated ability to operate under limited supervision as a recognized subject matter expert, exercising sound judgment to guide complex, cross-functional assignments to resolution.
    What Repligen Offers

    Our mission is to inspire advances in bioprocessing as a trusted partner in the production of biologic drugs that improve human health worldwide. Focused on cost and process efficiencies, we deliver innovative technologies and solutions that help set new standards in bioprocessing. The estimated base salary range for this role, based in the Netherlands is 80,000- 110,000, the estimated base salary range for this role, based in the United States of America is $95,000-$150,000. Compensation decisions are dependent on several factors including, but not limited to an individual's qualifications, location, internal equity, and alignment with market data. Additionally, employees are eligible to participate in one of our variable cash programs (bonus or commission) and eligible roles may receive equity as part of the compensation package.


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