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POOLCORP
POOLCORP

60 Poolcorp Customer Operations Manager Jobs Hiring Near You

Poolcorp

Real Estate Analyst

New Orleans, LA · On-site +1

Company Overview POOLCORP is the leading business-to-business distributor of swimming pool and ... customers by offering a wide array of products and value-added support. Our Covington, LA ...

Poolcorp

International Logistics Analyst

Clearwater, FL · On-site

$65K - $75K/yr

Company Overview POOLCORP is the leading business-to-business distributor of swimming pool and ... management and trade operations. This position involves proactively identifying issues and ...

Poolcorp

Staff Internal Auditor

Covington, LA · On-site

Company Overview POOLCORP is the leading business-to-business distributor of swimming pool and ... The Staff Internal Auditor conducts audits and reviews of financial, operational, compliance, and ...

Poolcorp

Regional A/R Manager

Lakeland, FL

Works in conjunction with the Division Credit Manager to determine the most appropriate method to approach customers that have not paid according to POOLCORP terms. * Prepares Daily A/R payments and ...

Poolcorp

Real Estate Analyst

Covington, LA · On-site +1

Company Overview POOLCORP is the leading business-to-business distributor of swimming pool and ... customers by offering a wide array of products and value-added support. Our Covington, LA ...

Poolcorp

Staff Internal Auditor

New Orleans, LA · On-site

Company Overview POOLCORP is the leading business-to-business distributor of swimming pool and ... The Staff Internal Auditor conducts audits and reviews of financial, operational, compliance, and ...

Poolcorp

Customer Service Representative

Dallas, TX

$18/hr

... POOLCORP - the world's largest publicly traded distributor of swimming pool, landscaping and ... The Job The Customer Service Representative (CSR) empowers our customers to build, manage and grow ...

Poolcorp

Warehouse Associate

Vaughan, ON

CA$20.50/hr

... operational efficiency, company profitability and customer satisfaction by accurately and safely ... Attends product knowledge meetings as required by management. * Assists in keeping facility secure.

Poolcorp

A/P Data Entry Clerk

Covington, LA

$14.50 - $19.50/hr

Company Overview POOLCORP is the leading business-to-business distributor of swimming pool and ... We are looking for an A/P Data Entry Clerk to manage large amounts of information. The target is to ...

Poolcorp

Business Development Representative

Tucson, AZ · On-site

$60K - $70K/yr

... POOLCORP region and division leadership including the Sales Center, Region and Division Managers as well as vendor representatives to achieve individual and broader goals. * Maintains all customer ...

Poolcorp

Senior Financial Analyst

Covington, LA

$73.60K - $91.60K/yr

Partner with procurement, vendor management, and business operations on strategies to improve ... POOLCORP, including all its subsidiaries, is a drug-free company and Equal Opportunity Employer ...

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POOLCORP Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Operations Manager, and why are they important?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.

How does a Customer Operations Manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What does a Customer Operations Manager do?

A Customer Operations Manager oversees the processes and teams that handle customer service and support within an organization. Their responsibilities typically include ensuring high levels of customer satisfaction, managing customer service representatives, analyzing service metrics, and implementing strategies to improve operational efficiency. They also handle customer complaints, develop training programs for staff, and work closely with other departments to address customer needs. Ultimately, their goal is to ensure smooth and efficient operations that enhance the overall customer experience.

Do workers at POOLCORP get paid breaks?

Sometimes. Only some people get paid breaks.
43% of people say they don’t get paid breaks.
Based on data from 44 people who took the Breakroom Quiz between December 2024 and May 2026.

Does POOLCORP pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
42% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 52 people who took the Breakroom Quiz between December 2024 and May 2026.

At POOLCORP, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
88% of people say they have to use vacation days when they’re out sick.
Based on data from 25 people who took the Breakroom Quiz between June 2025 and May 2026.

Is the health insurance from POOLCORP affordable enough for their workers?

Most people say the health insurance costs are okay.
78% of people say the health insurance costs are okay
Based on data from 27 people who took the Breakroom Quiz between March 2025 and May 2026.

Do people get paid time off at POOLCORP?

Most people get paid time off work.
94% of people say they get paid time off.
Based on data from 31 people who took the Breakroom Quiz between June 2025 and May 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 47% of people with changing schedules find out their shifts one week or less ahead of time.
  • 40% of people with changing schedules find out their shifts two weeks ahead of time.
  • 7% of people with changing schedules find out their shifts three weeks ahead of time.
  • 7% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 15 people who took the Breakroom Quiz between December 2024 and July 2025.

Do workers at POOLCORP worry about hours?

Most people don’t worry about getting enough hours.
86% of people report they don’t worry about getting enough hours.
Based on data from 35 people who took the Breakroom Quiz between December 2024 and April 2026.

Do POOLCORP workers get to choose the shifts they work?

Most people get to choose which shifts they work.
70% report that they have enough control over which shifts they work.
Based on data from 33 people who took the Breakroom Quiz between December 2024 and April 2026.

How easy is it for POOLCORP workers to change shifts?

Most people find it easy to change shifts.
86% of people report that it’s easy to change shifts if they need to.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and September 2025.

How easy is it to get time off at POOLCORP?

Most people find it easy to get time off.
84% of people report it’s easy to get time off.
Based on data from 50 people who took the Breakroom Quiz between December 2024 and April 2026.

Do POOLCORP managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
95% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 37 people who took the Breakroom Quiz between December 2024 and April 2026.

Do workers at POOLCORP do extra work that they don't get paid for?

Rarely. Most people don’t do unpaid extra work.
92% of people report that they don’t do extra unpaid work.
Based on data from 37 people who took the Breakroom Quiz between December 2024 and April 2026.

How easy is it to take sick days at POOLCORP?

Most people find it easy to take sick days.
88% of people report that it’s easy to take time off if they are sick.
Based on data from 32 people who took the Breakroom Quiz between May 2025 and May 2026.

Is working at POOLCORP good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
95% of people who care for a child or other relative report this is a good place to work.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people at POOLCORP feel treated with respect by their managers?

Most people feel treated with respect by their managers.
90% of people say they’re treated with respect by their managers.
Based on data from 31 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people at POOLCORP get to take their breaks without interruption?

Most people get breaks without interruption.
84% of people report that they get to take their breaks without interruption.
Based on data from 49 people who took the Breakroom Quiz between December 2024 and May 2026.

Is it stressful to work at POOLCORP?

Some people feel stressed out here.
62% of people say they often feel stressed out at work.
Based on data from 53 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people at POOLCORP enjoy their jobs?

Most people enjoy their job.
83% of people report they enjoy their job.
Based on data from 41 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people at POOLCORP recommend working with their team?

Only some people recommend working with their team.
48% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 33 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people get enough training when they start at POOLCORP?

Some people didn’t get enough training when they started.
52% of people report they didn’t get enough training when they started working here.
Based on data from 31 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people get support to advance at POOLCORP?

Only some people are given support to advance their career here.
In the last year, 38% of people report not being given support to advance their career here.
Based on data from 50 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people think POOLCORP’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
76% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 46 people who took the Breakroom Quiz between December 2024 and May 2026.

Do workers feel well informed about how POOLCORP is doing?

Only some people feel well informed about how the company is doing.
35% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 52 people who took the Breakroom Quiz between December 2024 and May 2026.
What other companies are hiring for Customer Operations Manager jobs?
What are the most popular jobs at Poolcorp?
What are the most popular categories at Poolcorp?
Infographic showing various Customer Operations Manager job openings at Poolcorp in the United States as of May 2026, with employment types broken down into 99% Full Time, and 1% Part Time. Highlights an 99% Physical, and 1% Remote job distribution.
Real Estate Analyst

Real Estate Analyst

Poolcorp

New Orleans, LA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

POOLCORP rating

7.4

Company rating: 7.4 out of 10

Based on 58 frontline employees who took The Breakroom Quiz

152nd of 333 rated retail wholesalers

Job description

Company Overview

POOLCORP is the leading business-to-business distributor of swimming pool and landscape supplies, equipment, and related outdoor living products. Through our subsidiaries, SCP Distributors LLC, Superior Pool Products LLC, and Horizon Distributors Inc., we operate in more than 445 wholesale Sales Centers worldwide with nearly 6,000 employees serving the needs of customers by offering a wide array of products and value-added support.

Our Covington, LA headquarters provides exceptional support (i.e., IT, HR, Finance, Marketing, Legal, Purchasing, Sourcing, etc.) to each of our Sales Centers. Our extraordinary company culture encompasses a high work ethic, an entrepreneurial spirit, and a community presence all within a family-oriented work atmosphere. At POOLCORP, we strive to employ only the very best.

Why POOLCORP?

Because it's a place where you can make an impact and grow! At POOLCORP you'll find a wealth of opportunities that support your individual and long-term career goals. Our stable work environment is further enhanced by our generous compensation and benefits package. Publicly traded since 1995, POOLCORP is a global organization with a long history of continuous success - clearly making it an industry leader - in so many ways!


So, end your job search here - at POOLCORP - Where Outdoor Living Comes to Life!

You want Benefits? You've got it! Our generous benefits package includes:

  • Medical, Dental, Vision, and Prescription Drug coverage with Flexible Spending Accounts and Wellness Programs

  • 401 (k) with generous company match

  • 13 days of paid time off (PTO) & 8 Paid Holidays (NOTE: PTO increases with tenure!)

  • 100% employer paid Life Insurance and Long-Term Disability Insurance

  • Paid Parental Leave

  • Fully Funded Tuition Education Programs

  • Bonus Programs that include Employee Recognition and Referrals, Summer Madness, and Annual Performance

  • Employee Stock Purchase Plan

  • Employee Discounts and much more!

Location: Corporate Support Office - 109 Northpark Blvd., Covington, LA 70433

This position is fully onsite at our corporate office in Covington, LA. Candidates seeking hybrid or remote work options will not be considered.

Job Summary:

The Real Estate Analyst supports the full lifecycle of real estate decisions across POOLCORP's network. This includes performing financial analyses, market research, and lease abstracting; assisting with site evaluations; maintaining real estate data and reporting; and supporting transaction negotiations by preparing models, summaries, and recommendations. The ideal candidate is detail oriented, analytical, and comfortable working in a fast paced environment with cross functional stakeholders including Real Estate, Construction, Operations, Legal, Finance, and external brokers.

Responsibilities:

  • Analyzes potential sites for new locations, relocations, expansions, and consolidations.

  • Reviews and interprets commercial leases, amendments, and work letters; assists in preparing lease abstracts and identifying key financial and operational terms.

  • Maintains and updates real estate databases, pipeline trackers, and portfolio reports.

  • Coordinates with external brokers, landlords, and internal Construction and Operations teams to gather data and maintain project timelines.

  • Analyzes occupancy costs, rent escalations, CAM and operating expenses, and supports budgeting and forecasting for the real estate portfolio.

  • Assists in coordinating due diligence, market tours, and site assessments as needed.

  • Identifies opportunities for process improvement, cost savings, and improved portfolio performance.

  • Other duties as assigned.

Requirements:

  • Bachelor's degree in Real Estate, Finance, Economics, Business, or related field.

  • Strong financial analysis and modeling skills (Excel proficiency required).

  • Ability to read, interpret, and summarize commercial lease documents with high attention to detail.

  • Strong analytical, organizational, and problem-solving skills.

  • Excellent written and verbal communication skills.

  • Ability to manage multiple projects and deadlines in a fast-paced environment.

Preferred:

  • 3-5 years of experience in commercial real estate, corporate real estate, finance, or related field.

  • Experience supporting multi-site retail, industrial, or distribution real estate portfolios.

  • Understanding of construction concepts, tenant improvements, and basic site planning.

Bilingual, Military, Military Spouses and Veteran applicants are strongly encouraged to apply! We understand the uniqueness of hiring military personnel and veterans and will support him/her in the time of duty or with the transition into new civilian professions.

All offers to external candidates for employment are contingent upon the successful completion of pre-employment drug testing and background verifications before employment is finalized.

POOLCORP, including all its subsidiaries, is a drug-free company and Equal Opportunity Employer - By Choice. The Company understands, respects, and values diversity - unique styles, experiences, identities, ideas, and opinions - while striving to be inclusive of all people. This commitment is critical to our success as a global company as we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Hiring and promotional decisions are based solely on the qualifications required for the job to be filled.

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