We celebrate the journey of pet parenthood through distinct experiences, products, and services ... You will work closely with the Chief Product Officer, CTO, and Customer Success team. You do not ...

120 Petco Customer Service Jobs Hiring Near You
We celebrate the journey of pet parenthood through distinct experiences, products, and services ... You will work closely with the Chief Product Officer, CTO, and Customer Success team. You do not ...
... services. * Let's Go! Own & Commit. We are stronger as One Petco team. We bring our unique ... Improve Customer Satisfaction (including NPS) and Agent Satisfaction through quality mechanisms ...
... services. * Let's Go! Own & Commit. We are stronger as One Petco team. We bring our unique ... Improve Customer Satisfaction (including NPS) and Agent Satisfaction through quality mechanisms ...
... services. * Let's Go! Own & Commit. We are stronger as One Petco team. We bring our unique ... Improve Customer Satisfaction (including NPS) and Agent Satisfaction through quality mechanisms ...
... services. * Let's Go! Own & Commit. We are stronger as One Petco team. We bring our unique ... Improve Customer Satisfaction (including NPS) and Agent Satisfaction through quality mechanisms ...
Lead, Customer Care Operations
San Antonio, TX · On-site +1
... services. * Let's Go! Own & Commit. We are stronger as One Petco team. We bring our unique ... Improve Customer Satisfaction (including NPS) and Agent Satisfaction through quality mechanisms ...
Lead, Customer Care Operations
San Antonio, TX · On-site +1
... services. * Let's Go! Own & Commit. We are stronger as One Petco team. We bring our unique ... Improve Customer Satisfaction (including NPS) and Agent Satisfaction through quality mechanisms ...
... services. * Let's Go! Own & Commit. We are stronger as One Petco team. We bring our unique ... Improve Customer Satisfaction (including NPS) and Agent Satisfaction through quality mechanisms ...
... services. * Let's Go! Own & Commit. We are stronger as One Petco team. We bring our unique ... Improve Customer Satisfaction (including NPS) and Agent Satisfaction through quality mechanisms ...
Vetco Vaccine Clinic Advisor Part Time
Henrietta, NY · On-site
$15 - $18/hr
As a Vetco Customer Service Team member, you will meet your team at our local dispatch office, then travel to your assigned Petco clinic locations for the day. At the clinics, you and your team will ...
Vetco Vaccine Clinic Advisor Part Time
Henrietta, NY · On-site
$15 - $18/hr
As a Vetco Customer Service Team member, you will meet your team at our local dispatch office, then travel to your assigned Petco clinic locations for the day. At the clinics, you and your team will ...
Vetco Vaccine Clinic Advisor Part Time
Henrietta, NY · On-site
$15 - $18/hr
As a Vetco Customer Service Team member, you will meet your team at our local dispatch office, then travel to your assigned Petco clinic locations for the day. At the clinics, you and your team will ...
Vetco Vaccine Clinic Advisor Part Time
Henrietta, NY · On-site
$15 - $18/hr
As a Vetco Customer Service Team member, you will meet your team at our local dispatch office, then travel to your assigned Petco clinic locations for the day. At the clinics, you and your team will ...
Vetco Vaccine Clinic Advisor Full Time
Henrietta, NY · On-site
$15 - $18/hr
As a Vetco Customer Service Team member, you will meet your team at our local dispatch office, then travel to your assigned Petco clinic locations for the day. At the clinics, you and your team will ...
Vetco Vaccine Clinic Advisor Full Time
Henrietta, NY · On-site
$15 - $18/hr
As a Vetco Customer Service Team member, you will meet your team at our local dispatch office, then travel to your assigned Petco clinic locations for the day. At the clinics, you and your team will ...
Vetco Clinic Advisor- No Experience Necessary
North, SC · On-site
$15 - $21.60/hr
As a Vetco Customer Service Team member, you will meet your team at our local dispatch office, then travel to your assigned Petco clinic locations for the day. At the clinics, you and your team will ...
Vetco Clinic Advisor- No Experience Necessary
North, SC · On-site
$15 - $21.60/hr
As a Vetco Customer Service Team member, you will meet your team at our local dispatch office, then travel to your assigned Petco clinic locations for the day. At the clinics, you and your team will ...
As a Vetco Customer Service Team member, you will meet your team at our local dispatch office, then travel to your assigned Petco clinic locations for the day. At the clinics, you and your team will ...
As a Vetco Customer Service Team member, you will meet your team at our local dispatch office, then travel to your assigned Petco clinic locations for the day. At the clinics, you and your team will ...
... services. * Let's Go! Own & Commit. We are stronger as One Petco team. We bring our unique ... Improve Customer Satisfaction (including NPS) and Agent Satisfaction through quality mechanisms ...
... services. * Let's Go! Own & Commit. We are stronger as One Petco team. We bring our unique ... Improve Customer Satisfaction (including NPS) and Agent Satisfaction through quality mechanisms ...
As a Vetco Customer Service Team member, you will meet your team at our local dispatch office, then travel to your assigned Petco clinic locations for the day. At the clinics, you and your team will ...
As a Vetco Customer Service Team member, you will meet your team at our local dispatch office, then travel to your assigned Petco clinic locations for the day. At the clinics, you and your team will ...
Vetco Clinic Advisor
Auburn Hills, MI · On-site
As a Vetco Customer Service Team member, you will meet your team at our local dispatch office, then travel to your assigned Petco clinic locations for the day. At the clinics, you and your team will ...
Vetco Clinic Advisor
Auburn Hills, MI · On-site
As a Vetco Customer Service Team member, you will meet your team at our local dispatch office, then travel to your assigned Petco clinic locations for the day. At the clinics, you and your team will ...
Clinic Advisor
Summerville, SC · On-site
As a Vetco Customer Service Team member, you will meet your team at our local dispatch office, then travel to your assigned Petco clinic locations for the day. At the clinics, you and your team will ...
Clinic Advisor
Summerville, SC · On-site
As a Vetco Customer Service Team member, you will meet your team at our local dispatch office, then travel to your assigned Petco clinic locations for the day. At the clinics, you and your team will ...
As a Vetco Customer Service Team member, you will meet your team at our local dispatch office, then travel to your assigned Petco clinic locations for the day. At the clinics, you and your team will ...
As a Vetco Customer Service Team member, you will meet your team at our local dispatch office, then travel to your assigned Petco clinic locations for the day. At the clinics, you and your team will ...
As a Vetco Customer Service Team member, you will meet your team at our local dispatch office, then travel to your assigned Petco clinic locations for the day. At the clinics, you and your team will ...
As a Vetco Customer Service Team member, you will meet your team at our local dispatch office, then travel to your assigned Petco clinic locations for the day. At the clinics, you and your team will ...
Vetco Clinic Advisor
Southington, CT · On-site
As a Vetco Customer Service Team member, you will meet your team at our local dispatch office, then travel to your assigned Petco clinic locations for the day. At the clinics, you and your team will ...
Vetco Clinic Advisor
Southington, CT · On-site
As a Vetco Customer Service Team member, you will meet your team at our local dispatch office, then travel to your assigned Petco clinic locations for the day. At the clinics, you and your team will ...
Clinic Advisor
Monroeville, PA · On-site
As a Vetco Customer Service Team member, you will meet your team at our local dispatch office, then travel to your assigned Petco clinic locations for the day. At the clinics, you and your team will ...
Clinic Advisor
Monroeville, PA · On-site
As a Vetco Customer Service Team member, you will meet your team at our local dispatch office, then travel to your assigned Petco clinic locations for the day. At the clinics, you and your team will ...
As a Vetco Customer Service Team member, you will meet your team at our local dispatch office, then travel to your assigned Petco clinic locations for the day. At the clinics, you and your team will ...
As a Vetco Customer Service Team member, you will meet your team at our local dispatch office, then travel to your assigned Petco clinic locations for the day. At the clinics, you and your team will ...
As a Vetco Customer Service Team member, you will meet your team at our local dispatch office, then travel to your assigned Petco clinic locations for the day. At the clinics, you and your team will ...
As a Vetco Customer Service Team member, you will meet your team at our local dispatch office, then travel to your assigned Petco clinic locations for the day. At the clinics, you and your team will ...
Petco Jobs Information
What is it like to work at Petco?
What makes Petco an attractive place to work?
Do workers at Petco get paid breaks?
77% of people say they don’t get paid breaks.
Based on data from 69 people who took the Breakroom Quiz between February 2026 and August 2026.
Does Petco pay people when they’re sick?
80% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 83 people who took the Breakroom Quiz between February 2026 and August 2026.
At Petco, are sick days and vacation days separate paid time off?
55% of people say they have to use vacation days when they’re out sick.
Based on data from 62 people who took the Breakroom Quiz between February 2026 and August 2026.
Are part-time workers able to get health insurance from Petco?
61% of people who work fewer than 30 hours a week say they can’t get health insurance
Based on data from 38 people who took the Breakroom Quiz between November 2024 and March 2025.
Do part-time workers get paid time off at Petco?
78% of people who work part-time say they get paid time off
Based on data from 63 people who took the Breakroom Quiz between August 2025 and August 2026.
Is the health insurance from Petco affordable enough for their workers?
82% of people say the health insurance costs are okay
Based on data from 110 people who took the Breakroom Quiz between August 2025 and August 2026.
Do people get paid time off at Petco?
92% of people say they get paid time off.
Based on data from 85 people who took the Breakroom Quiz between February 2026 and August 2026.
How far ahead of time do people find out their work schedule?
- 28% of people with changing schedules find out their shifts one week or less ahead of time.
- 45% of people with changing schedules find out their shifts two weeks ahead of time.
- 22% of people with changing schedules find out their shifts three weeks ahead of time.
- 5% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 64 people who took the Breakroom Quiz between February 2026 and August 2026.
Do workers at Petco worry about hours?
45% of people report they worry about getting enough hours.
Based on data from 64 people who took the Breakroom Quiz between February 2026 and August 2026.
Do Petco workers get to choose the shifts they work?
47% report that they don’t have enough control over which shifts they work.
Based on data from 60 people who took the Breakroom Quiz between February 2026 and August 2026.
How easy is it for Petco workers to change shifts?
49% of people report that it’s hard to change shifts if they need to.
Based on data from 144 people who took the Breakroom Quiz between August 2025 and August 2026.
How easy is it to get time off at Petco?
36% of people report it’s hard to get time off.
Based on data from 64 people who took the Breakroom Quiz between February 2026 and August 2026.
Do Petco managers change schedules at the last minute?
37% of people say their manager changes their shift schedule at the last minute.
Based on data from 62 people who took the Breakroom Quiz between January 2026 and July 2026.
Do jobs at Petco spill into time workers aren’t paid for?
26% of people report that their job takes up time that they don’t get paid for.
Based on data from 62 people who took the Breakroom Quiz between February 2026 and August 2026.
How easy is it to take sick days at Petco?
49% of people report that it’s hard to take time off if they are sick.
Based on data from 73 people who took the Breakroom Quiz between February 2026 and August 2026.
Is a Petco job good for students?
76% of students report this is a good place to work if you’re studying.
Based on data from 46 people who took the Breakroom Quiz between July 2025 and July 2026.
Is working at Petco good if you’re a parent or caregiver?
45% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 47 people who took the Breakroom Quiz between July 2025 and July 2026.
Do people at Petco feel treated with respect by their managers?
69% of people say they’re treated with respect by their managers.
Based on data from 72 people who took the Breakroom Quiz between February 2026 and August 2026.
Do people at Petco get to take their breaks without interruption?
69% of people report that they get to take their breaks without interruption.
Based on data from 75 people who took the Breakroom Quiz between February 2026 and August 2026.
Is it stressful to work at Petco?
72% of people say they often feel stressed out at work.
Based on data from 83 people who took the Breakroom Quiz between February 2026 and August 2026.
Do people at Petco enjoy their jobs?
73% of people report they enjoy their job.
Based on data from 60 people who took the Breakroom Quiz between February 2026 and August 2026.
Do people at Petco recommend working with their team?
52% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 86 people who took the Breakroom Quiz between February 2026 and August 2026.
Do people get enough training when they start at Petco?
46% of people report they didn’t get enough training when they started working here.
Based on data from 83 people who took the Breakroom Quiz between February 2026 and August 2026.
Do people get support to advance at Petco?
In the last year, 49% of people report not being given support to advance their career here.
Based on data from 78 people who took the Breakroom Quiz between February 2026 and August 2026.
Do people think Petco’s headquarters understands what’s happening where they work?
90% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 79 people who took the Breakroom Quiz between February 2026 and August 2026.
Do workers feel well informed about how Petco is doing?
64% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 77 people who took the Breakroom Quiz between February 2026 and August 2026.

Petco rating
5.7
Based on 637 frontline employees who took The Breakroom Quiz
458th of 732 rated retailers
Job description
Want to help pets live their best lives?
We're proud to be where the pets go and where thepet peoplego. If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing,Petco is the place for you.
Our core values capture that spirit as we work to improve lives by doing what's right for pets and people.
- Pet First - Protect & Empower.All pets shouldLive their Best Life.We put the needs of pets and pet parents at the center of everything we do.
- Foster the Fun - Connect & Bond.OurPassionfor pets brings us together! We celebrate the journey of pet parenthood through distinct experiences, products, and services.
- Let's Go! Own & Commit.We are stronger asOne Petco team.We bring our unique superpowers and champion authenticity in everyone to drive success.
About Petco:
We're proud to be"where the pets go"to find everything they need to live their best lives for more than 60 years - from their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it. We believe in the universal truths of pet parenthood - the boundless boops, missing slippers, late night zoomies and everything in between. And we're here for it. Every tail wag, every vet visit, every step of the way. We are29,000+strong and together we nurture the pet-human bond in more than1,500Petco stores across the U.S., Mexico and Puerto Rico,250+Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. In 1999, we foundedPetco Love. Together, we support thousands of local animal welfare groups nationwide and have helped find homes for approximately7 million animalsthrough in-store adoption events.
About Petco Love
Petco Love is a 501(c)(3) nonprofit on a mission to create a future where no pet is ever lost, separated, or without a loving home. Our flagship platform, Petco Love Lost, is an AI/ML-powered national lost and found pet search tool that has facilitated over 120,000 reunions annually, covers 90% of U.S. animal shelters, and serves millions of pet parents across the country.
We operate at the intersection of technology, animal welfare, and community impact. Our small, mission-driven team moves fast, works closely with partners across the shelter and rescue ecosystem, and builds products that matter.
The Role
We are looking for a Data Analyst to join Petco Love's product and marketing team. This is a hands-on role with high visibility across our platform, GTM initiatives, and partner integrations. You will own our analytics infrastructure end-to-end, from raw event tracking in GA4 through BigQuery to dashboards and decision-ready insights that directly inform product and marketing strategy.
You will work closely with the Chief Product Officer, CTO, and Customer Success team. You do not need to be a data scientist, but you need to be deeply curious, self-directed, and excited about using data to drive mission impact.
Essential Job Functions
Analytics & Data Infrastructure
- Own and maintain our GA4 implementation, including event schema design, custom dimensions, conversion tracking, and data layer governance across petcolovelost.org and related product surfaces.
- Build and manage our GA4 to BigQuery pipeline as our primary analytics data warehouse; design schemas, write transformation queries, and maintain data quality standards.
- Develop and maintain dashboards and reports that track product performance, user behavior, funnel conversion, and mission KPIs (reunions, sign-ups, NPS, shelter engagement).
- Apply advanced analytical techniques including behavioral segmentation, funnel analysis, predictive modeling, and cohort analysis to surface insights across the pet owner and shelter user journey.
- Mine large datasets to identify patterns in user behavior, feature engagement, search performance, and platform outcomes to inform product roadmap and marketing decisions.
GTM Strategy & Marketing Analytics
- Partner with the product and marketing team to design and analyze GTM experiments including A/B tests, flow variants, and audience segmentation strategies across email, SMS, and in-product channels.
- Build and maintain audience models and signal-based segmentation to power our product and marketing automation architecture, including found-pet, lost-pet, and partner-specific flows.
- Provide data support for partnership GTM initiatives including revenue modeling, audience sizing, and performance tracking.
- Translate campaign and flow performance data (open rates, click rates, conversions, reunion outcomes) into clear recommendations that optimize acquisition, engagement, and lifetime value.
- Build accurate financial projections and impact forecasts based on deep behavioral analysis to support board reporting, partner proposals, and strategic planning.
Animal Welfare & Mission Insights
- Apply understanding of animal welfare industry dynamics to contextualize data findings and surface insights specific to shelter intake, outcomes, lost and found behavior, and pet owner decision-making.
- Analyze survey and behavioral research data to identify unmet needs and product opportunities.
- Validate AI/ML model outputs and surface quality signals from our facial recognition matching and pet identity systems to help the engineering team maintain accuracy and reduce false positives.
Cross-Functional Collaboration
- Collaborate with Customer Success to identify trends in user-reported issues, NPS driver analysis, and segment-level satisfaction signals.
- Present findings to senior leadership and board stakeholders; translate complex analysis into clear narrative, actionable recommendations, and visual summaries that drive decisions.
- Contribute to long-term projects from scoping through execution, partnering with engineering, design, and external platform teams (shelters, rescue partners, plaform integrations).
Required Skills and Qualifications
- Bachelor's degree in economics, statistics, math, computer science, or related field; Master's preferred.
- 1-2+ years of experience in a data analytics or quantitative role.
- Hands-on experience with GA4 - event tracking, custom dimensions, exploration reports, and integration with BigQuery (Google Analytics 4 to BigQuery export).
- Strong SQL skills; experience querying large, complex datasets across multiple sources.
- Experience with statistical programming languages (Python preferred; R or SAS acceptable).
- Demonstrated ability to build clear, decision-oriented dashboards and visualizations (Looker, Tableau, Google Data Studio, or similar).
- Exceptional communication skills - ability to translate complex data into plain, compelling narratives for non-technical stakeholders including executives and board members.
- Ability to prioritize and manage multiple workstreams simultaneously in a fast-moving environment.
- Genuine intellectual curiosity and commitment to solving hard problems with limited resources.
Nice to Have
- Experience with Klaviyo or similar marketing automation platforms - audience segmentation, flow analytics, or A/B testing.
- Familiarity with animal welfare, pet tech, nonprofit, or mission-driven organizations.
- Experience with AI/ML data validation or working alongside data science teams on model quality.
- Knowledge of the shelter/rescue ecosystem, pet reunification, or pet adoption platforms.
#LI-AT2
#CORP
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.
The pay ranges outlined below are presented in accordance with state-specific regulations. These ranges may differ in other areas and could be subject to variation based on regulatory minimum wage requirements. Actual pay rates will depend on factors such as position, location, level of experience, and applicable state or local minimum wage laws. If the regulatory minimum wage exceeds the minimum indicated in the pay range below, the regulatory minimum wage will be the minimum rate applied.
$76,500.00 - $114,700.00/ year
For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO -see https://careers.petco.com/us/en/key-benefits
To translate this webpage to Spanish or other languages on your internet browser click the translate button to the right of your browser address bar. Additional instruction can be found here: https://support.google.com/chrome/answer/173424?hl=en-GB&co=GENIE.Platform%3DDesktop
Para traducir esta pagina web al espanol u otros idiomas en su navegador de Internet, haga clic en el boton de traduccion a la derecha de la barra de direcciones de su navegador. Puede encontrar instrucciones adicionales aqui:
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About Petco
Sourced by ZipRecruiter
Industry
Retail
Company size
10,000+ Employees
Headquarters location
San Diego, CA, US
Year founded
1965