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61 Netpace Business Services Jobs Hiring Near You

Netpace

Services Support Rep 2

... Service Questionnaire (in the resume doc, after the resume portion). Manager notes: "they ... business while adhering to our procedures and guidelines. * Escalates complex problems to the ...

Netpace

Services Support Rep 2

Salt Lake City, UT · On-site

$17.50 - $23.50/hr

... business while adhering to our procedures and guidelines. * Escalates complex problems to the ... Candidates need to have strong customer service and aptitude of technical ability or experience.

Netpace

Customer Service Specialist

San Francisco, CA · On-site

$20 - $26.50/hr

... Business Expertise - Applies emerging knowledge and trend; builds strong relationships; contributes expertise within and beyond assigned area • Communication - Listens well, expresses ideas ...

Netpace, Inc.

Services Support Rep 2

UT · Remote

$17.50 - $22.25/hr

... business while adhering to our procedures and guidelines. Escalates complex problems to the ... Candidates need to have strong customer service and aptitude of technical ability or experience.

Netpace

Executive Assistant

Santa Clara, CA · On-site

Carry outstanding interpersonal, communication, influencing and organization skills in order to provide the highest level of service to the Business Units. * Demonstrate ability in handling highly ...

Netpace

Operations Support Specialist

Pittsburgh, PA · On-site

$48K - $64K/yr

Specialists help our customers maximize the benefits of our solutions to facilitate a global exchange of goods and services in the world's largest business to business trading community. They use ...

Netpace, Inc.

Customer Service Specialist

San Francisco, CA · Hybrid

$20 - $26.50/hr

Customer Service Specialist, Portfolio Reports to: Senior Supervisor, Portfolio Candidate must be ... Decision Making - Thinks through problems clearly and logically; is decisive Technical and Business ...

Netpace, Inc.

Services Support Rep 2

Salt Lake City, UT · On-site

$17.25 - $23.25/hr

... business while adhering to our procedures and guidelines. Escalates complex problems to the ... Candidates need to have strong customer service and aptitude of technical ability or experience.

Netpace

AV Engineer

New London, CT · Hybrid

$43.80 - $60/hr

Defines approaches and provides extensive business and/or technical expertise to attain objectives. Delivers and leads team in the delivery of Tier 2 remote hardware and software support services to ...

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Netpace Jobs Information

What makes Netpace an attractive place to work?

Netpace is a reputable company in the industry, known for its commitment to innovation and customer satisfaction. The company's workplace is characterized by a collaborative environment, where employees can engage in creative problem-solving and work on cutting-edge projects, fostering a sense of camaraderie and shared purpose. Joining Netpace offers opportunities for professional growth, skill development, and making a meaningful impact in the industry, making it an attractive destination for individuals seeking a challenging and rewarding career.

What are the most popular job types at Netpace?

    What are the most popular jobs at Netpace?

    What are the most popular categories at Netpace?

    Infographic showing various Business Services job openings at Netpace in the United States as of August 2026, with employment types broken down into 85% Full Time, 3% Part Time, 7% Contract, and 5% Nights. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution.

    Services Support Rep 2

    Netpace

    Remote

    Other

    Re-posted 6 days ago

    Job description

    Helpdesk Role

    Helpdesk role- This is a technical IT helpdesk role, but not a technician/driving technician role. Duration: Approx. 3-6 months (Possibility for CTH if a need arises). Current Shift: FT; Please submit candidates who are available 24/7. (Current need is for M-F, 8:30 am to 6 pm MST. Preference is for candidates who can work any shift.) Resumes need to include the Salt Lake City, UT Technical/Customer Service Questionnaire (in the resume doc, after the resume portion). Manager notes: "they [candidates] do not have to be as technical since they are dealing with the mortgage and lender software."

    Job Description: Our Level 1 Technical Support Service Desk agents provide excellent customer service by supporting a wide range of application and technical solutions. Serving as the initial point of contact, you will gather and analyze information about the user's issue to answer basic questions about credit errors, password reset, registration, mortgage loan application submissions and data entry, and usage of assigned products to determine the best way to resolve their problem. Solutions include, but are not limited to, navigation, resubmission, data modification, resolving username and password problems, verifying proper application setup, and troubleshooting chat/email issues. Our center will be open 24/7/365 with a few major holidays off. We offer flexible shifts (which may include evening, overnight and weekend opportunities).

    Job Responsibilities:

    • Initial point of contact for customers via telephone, email or live chat to provide support of loan originating/underwriting, servicing, and other mortgage related support for client applications
    • Provides support of software, systems, and/or applications.
    • Assists with navigating around application menus, may be required to remote into customer's computer.
    • Troubleshoot basic Internet Explorer settings as needed.
    • Develops and sustains a productive customer relationship, making the customer and their needs a primary focus.
    • Offers alternative solutions where appropriate with the objective of retaining customers' and clients' business while adhering to our procedures and guidelines.
    • Escalates complex problems to the appropriate support groups when appropriate.

    Skills and Experience Needed:

    • High School Diploma or equivalent required.
    • Previous computer technical support preferred.
    • A+, MCP, Dell or other industry identified certifications are preferred.
    • Strong knowledge of Network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users.
    • Understanding of Active Directory to unlock and reset passwords.
    • Proficient with troubleshooting all Windows Operating systems.
    • Candidates need to have prior mortgage knowledge (how to calculate, mortgage terminology, worked previously for a mortgage company, etc.)
    • Ability to troubleshoot and resolve issues.
    • Ability to communicate clearly and professionally, both verbally and in writing.
    • Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer's issues.

    Training Information: Candidates need to have strong customer service and aptitude of technical ability or experience. Training will be client specific.

    Interview Information: Candidate interviews will be in person at the SLC site. Please know your candidate's availability to interview (over several days) at the time of submission for prep. Due to Covid-19, candidates will be able to interview via Zoom/phone & allowed to work from home for time being. Expectation is to return to working on site once restrictions have been lifted.

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    About Netpace

    Sourced by ZipRecruiter

    Netpace is a reputable company in the Information Technology and Services industry, headquartered in San Ramon, California, in the United States. The company specializes in providing digital transformation solutions by leveraging cutting-edge technologies. It offers a wide array of services, including Software Development, IT Consulting, Cloud Services, Infrastructure Management, and Digital Marketing. Ever since its launch, Netpace has been driven by a mission to use technology as a medium to shape future businesses and make a significant impact.

    Industry

    Professional, scientific, and technical services

    Company size

    51 - 200 Employees

    Headquarters location

    San Ramon, CA, US

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